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TERMS OF SERVICE

Last Modified: 7/21/2021


1. CONTRACTUAL RELATIONSHIP

The following terms of service (the “Terms”) constitute a legally binding
agreement between you (also referred to below as “User”) and Bellhop, Inc.
(“Bellhop”). These Terms govern your access to and/or use of (i) Bellhop’s
websites, including without limitation its websites at
https://www.getbellhops.com/ and https://www.bellhop.com/, (collectively, the
“Websites”), (ii) Bellhop’s mobile applications (each, a “Bellhop App” and
collectively, the “Bellhop Apps”), and (iii) Bellhop’s telephone ordering
platform (the “Telephone Platform”) (collectively, the Websites, Bellhop Apps,
and the Telephone Platform are referred to herein as the “Bellhop Platforms”).
These Terms also govern any services that you may receive through the Bellhop
Platforms, including, but not limited to, any services that you may receive from
Bellhop, its subsidiaries, or affiliates, or the Third Party Providers (defined
below).

1.1 ACCEPTING THESE TERMS

**Please read these Terms carefully before accessing or using any of the Bellhop
Platforms, including, but not limited to, before placing any order with Bellhop
for loading, unloading, or other help services, transportation services, moving
services, and/or any other services that may be offered through the Bellhop
Platforms (collectively, the “Services”). ** By accessing or using the Bellhop
Platforms, including, without limitation, by using the Bellhop App or placing an
order for Services online or via telephone, you agree to be bound by these
Terms, including, but not limited to, provisions that govern any claim you may
have for property damages, provisions that limit Bellhop’s liability, and
provisions that require individual arbitration of any potential legal dispute
between you and Bellhop. If you do not agree to these Terms, you may not use the
Bellhop Platforms or receive any Services.

1.2 MODIFICATIONS TO TERMS

Bellhop reserves the right to change these Terms at any time. However, if
Bellhop makes changes to the Terms, Bellhop will notify you by revising the
“Last Modified” date at the top of this document. In some cases, Bellhop may
also provide you with additional notice (such as adding a statement to Bellhop’s
homepage or sending you an email notification). Bellhop encourages you to review
these Terms periodically to stay informed about Bellhop’s practices, and you
should always review these Terms before placing any order for Services.

Unless Bellhops notifies you otherwise, whenever Bellhop makes changes to these
Terms, they will be effective when the revised Terms are posted online or
otherwise provided for your review. If you continue to use any Bellhop Platform
after the revised Terms have been posted or otherwise provided for your review,
including, but not limited to, by placing an order for Services with Bellhop,
you will be deemed to have accepted the changes to these Terms and will be bound
by the revised Terms.

In the event that you have placed an order for Services prior to the effective
date of a change to these Terms, your order will be bound by the Terms in effect
on the date that you placed an order for Services.

1.3 SUPPLEMENTAL TERMS

You may be required to agree to additional, supplemental terms in certain
markets or for certain Services requested by you. If supplemental terms apply in
your market or are required by your request for Services, such supplemental
terms will be disclosed to you in a separate disclosure or in connection with,
but prior to, the performance of the applicable Services by Third Party
Providers (as defined below). Supplemental terms are in addition to, and shall
be deemed a part of, these Terms for the purposes of the applicable Services. In
the event of a conflict between any supplemental terms and these Terms, the
supplemental terms shall prevail but only with respect to the Services to which
the supplemental terms apply.

In addition, in select markets, additional unique terms set forth in Appendix A
may also apply. Please review Appendix A for more information.


2. THE BELLHOP PLATFORMS

2.1. ABOUT BELLHOP AND THE COMPANY’S SERVICES

Bellhop is a technology and communications company that matches individuals who
are seeking local, regional, and other moving services, or services related to
moving, with (i) independent third party service providers capable of providing
loading and unloading or other help services; and/or (ii) independent third
party motor carriers capable of providing property transportation services (each
individual or company with whom Bellhop contracts and matches with you to
provide the requested Services is referred to herein as a “Third Party
Provider”). ** Bellhop is not a household goods mover or other transportation
provider and does NOT provide moving services.** Bellhop is a property broker
and referral and booking service that connects you, a “User” of the Bellhop
Platforms, with Third Party Providers of the Services. As a property broker and
referral and booking service, you acknowledge and understand that Bellhop is not
subject to the same laws and regulations applicable to household goods motor
carriers and that, by obtaining Services through the Bellhop Platforms, you may
not be entitled to the same consumer protections afforded to consumers dealing
with household goods movers.

By using the Bellhop Platforms to order Services, you acknowledge and agree that
you are requesting that Bellhop provide you with property broker or
referral/booking services only and that Bellhop should request and schedule the
Services with Third Party Providers on your behalf. You further acknowledge and
agree that when Bellhop arranges for a Third Party Provider to perform loading,
unloading, transportation, or other moving-related services, Bellhop is acting
in its capacity as a property broker or booking agent (and not as a household
goods broker or motor carrier). Except as otherwise provided herein (see Section
8 and its subparts below), Bellhop has no responsibility for any transportation
services, loading or unloading services, moving related services, or other
services provided on your behalf by the Third Party Providers. You further
acknowledge that you obtain all Services from Third Party Providers at your own
risk.

2.2. LICENSE

Subject to your compliance with these Terms, Bellhop grants you a limited,
non-exclusive, non-sublicensable, non-transferable, and revocable license to
access and use the Bellhop Platforms solely for their intended purposes,
including (i) to place orders for Services or, in the case of any Third Party
Provider using the Bellhop Platforms, to perform the Services, (ii) to view any
User Content (defined below), and (iii) to access and use any content,
information, and related materials that may be made available as a result of a
request for Services. Any rights not expressly granted herein are reserved by
Bellhop and Bellhop’s licensors.

2.3 RESTRICTIONS

You may not: (i) remove any copyright, trademark, or other proprietary notices
from any portion of the Bellhop Platforms; (ii) reproduce, modify, prepare
derivative works based upon, distribute, license, lease, sell, resell, transfer,
publicly display, publicly perform, transmit, stream, broadcast, or otherwise
exploit any Bellhop Platform or part thereof except as expressly permitted by
Bellhop; (iii) decompile, reverse engineer, or disassemble any of the Websites,
any Bellhop App, or any other Bellhop Platform unless otherwise permitted by
applicable law; (iv) link to, mirror, or frame any portion of any of the
Websites, the Bellhop Apps, or any other Bellhop Platform; (v) cause or launch
any programs or scripts for the purpose of scraping, indexing, surveying, or
otherwise data mining any portion of the Bellhop Platforms or unduly burdening
or hindering the operation and/or functionality of any aspect of the Bellhop
Platforms; or (vi) attempt to gain unauthorized access to or impair any aspect
of the Bellhop Platforms or its related systems or networks. You may only access
the Bellhop Platforms through the interfaces that Bellhop provides for that
purpose.

2.4 PROPRIETARY MATERIAL

All text, graphics, editorial content, data, formatting, graphs, designs, HTML,
look and feel, photographs, music, sounds, images, software, videos, typefaces,
and other content (collectively, “Proprietary Material”) that you see or read
through the Bellhop Platforms is owned by Bellhop, excluding User Content
(defined below) which Bellhop has the right to use. Proprietary Material is
protected in all forms, media, and technologies now known or hereinafter
developed. Bellhop owns all Proprietary Material, as well as the coordination,
selection, arrangement, and enhancement of such Proprietary Material as a
collective work under the United States Copyright Act, as amended. The
Proprietary Material is protected by the domestic and international laws of
copyright, patents, and other proprietary rights and laws. The Proprietary
Material, the Bellhop Platforms, and all rights therein (including without
limitation intellectual property rights and other proprietary rights) are and
shall remain Bellhop's property. Neither these Terms nor your use of the Bellhop
Platforms convey or grant to you any rights in or related to the Proprietary
Material or the Bellhop Platforms except for the limited license granted above.
In addition, neither these Terms nor your use of the Bellhop Platforms grant you
use or reference in any manner to Bellhop's company name, logos, product and
service names, trademarks, or service marks.


3. YOUR USE OF THE BELLHOP PLATFORMS

3.1. PLACING AN ORDER FOR SERVICES

In order to place an order for Services, you must be at least 18 years of age
and must provide Bellhop with a valid e-mail address and phone number and a
valid credit or debit card. You authorize Bellhop to charge or place a hold on
your credit up to the full estimated amount immediately after you place your
order for Services to charge and the remaining balance, if any, immediately
after you receive Services. Please consult the Bellhop frequently asked
questions page for more information about company policies regarding deposits,
charges, and holds.

3.2. PRICING

When placing an order for Services, you may receive an estimate of fees and
costs. Bellhop attempts to provide a reasonably accurate estimate of final fees
and costs. However, you understand and agree that, unless otherwise expressly
stated during booking that the estimated price is “fixed” or “binding,” all
estimates are non-binding and are not intended to be a guarantee of your final
costs. Your total charges may be affected by the information you provide to
Bellhop during the order process (including, but not limited to, any inaccurate
information provided by you), the circumstances present on the day you receive
the Services, and, with pay-as-you-go pricing, the speed of the Third Party
Providers. You acknowledge and understand that your total charges may exceed the
amount of any estimate given.

All prices are subject to change based on availability and other factors, such
as demand and location. Any quoted rate may change until you place an order for
Services. In addition, in the event that the circumstances of an order request
are significantly different than as described during booking, your order may be
cancelled, or you may be required to agree to a revised and/or amended estimate.

3.3. CANCELING AN ORDER OR DISCONTINUING SERVICES

You may change or cancel an order for Services at any time, including changing
the reservation date and/or shipping or destination locations. However,
modifications to an order may be subject to an increase or change in pricing,
depending on availability and other factors submitted by you. Such changes may
also be subject to an additional modification or cancellation fee. Order
modifications and cancellations are subject to Bellhop’s cancellation and
reservation modification policies, which are currently posted at
https://www.getbellhops.com/help/faq/. Any and all changes to an order will
continue to be governed by these Terms, and you acknowledge and agree to such
Terms by placing a change or cancellation request.

You may also discontinue Services at any time while Services are being
performed, but you will be responsible for paying for the greater of one hour of
pay for each Third Party Provider or the amount of all Services performed
through the time the order is discontinued. If you discontinue Services at any
time, all Third Party Providers will be required to immediately cease providing
all Services and to leave your premises. In addition, you agree that you will
not directly or indirectly solicit any Third Party Provider who has been matched
by Bellhop to perform, or who has already performed or begun performing, any
portion of the Services on your behalf within a sixty (60) day period following
a cancellation or cessation of Services unless Bellhop has specifically arranged
for such Third Party Providers to provide the Services on your behalf. For an
avoidance of doubt, this means that you may not cancel an order (or stop an
order, e.g., by asking Third Party Providers not to bill time through Bellhop)
for Services after Third Party Providers have arrived to complete the requested
Services in order to pay Third Party Providers directly and avoid incurring
charges through Bellhop. In the event that you engage in such improper
solicitation and contract interference, you will be ineligible for the Bellhop
Damage Protection Policy and will be liable to Bellhop for the Charges for which
you would have been billed had you not canceled your order for Services. You
will also be liable for all reasonable attorneys’ fees incurred by Bellhop in
pursuing and collecting such Charges.

3.4 USER ACCOUNTS

You may be required to register and maintain an active personal account to use
certain Bellhop Platforms, such as the Bellhop Apps. You must be at least 18
years of age to obtain an account. Account registration may require you to
submit certain personal information, such as your name, address, mobile phone
number, and age, as well as certain payment information (e.g., bank or credit
card information). You agree to maintain accurate, complete, and up-to-date
information in your account. Failure to maintain accurate, complete, and
up-to-date account information, including invalid or expired payment
information, may result in your inability to access and/or use the Bellhop
Platforms. You are responsible for all activity that occurs under or through
your account and agree to maintain the security and secrecy of your account
username and password at all times.

3.5. TEXT MESSAGING, E-MAILS, AND PHONE CALLS

You agree that Bellhop and its subsidiaries and affiliates, and their respective
employees, contractors, and agents may contact you at any of the phone numbers
or e-mail addresses that you provide, including, but not limited to, by e-mail,
text messages, calls, and push notifications. Such communications may also
include messages generated by an automatic telephone dialing system. Standard
message and data rates may apply. You may opt-out of receiving communications by
emailing a request to opt-out to support@getbellhops.com. However, opting out of
all communications may impact your receipt of the Services.

3.6. USER PROVIDED CONTENT

Bellhop may, in Bellhop's sole discretion, permit you or other Users from time
to time to submit, upload, publish, or otherwise make available to Bellhop
through the Bellhop Platforms, textual, audio and/or visual content and
information, including commentary and feedback related to the Services,
initiation of support requests, and submissions of entries for competitions and
promotions (collectively referred to as “User Content”). Any User Content
provided by you remains your property. However, by providing User Content to
Bellhop, you grant Bellhop a worldwide, perpetual, irrevocable, transferable,
royalty-free license, with the right to sublicense, to use, copy, modify, create
derivative works of, distribute, publicly display, publicly perform, and
otherwise exploit in any manner such User Content in all formats and
distribution channels now known or hereafter devised (including in connection
with the Services and Bellhop's business and on third-party websites and
services), without further notice to or consent from you, and without the
requirement of payment to you or any other third party.

You acknowledge and agree that you are solely responsible for all User Content
that you make available through the Bellhop Platforms. Accordingly, you
represent and warrant that (i) you either (A) are the sole and exclusive owner
of all User Content that you make available through the Bellhop Platforms or (B)
you have all rights, licenses, consents, and releases necessary to grant Bellhop
the license to the User Content as set forth above, and (ii) neither the User
Content nor your submission, uploading, publishing, or otherwise making
available of such User Content, nor Bellhop's use of the User Content as
permitted herein, will infringe, misappropriate, or violate a third party's
patent, copyright, trademark, trade secret, moral rights, or other intellectual
property or proprietary rights, or rights of publicity or privacy, or result in
the violation of any applicable law or regulation.

You agree to not provide on the Bellhop Platforms User Content that is
defamatory, libelous, hateful, violent, obscene, pornographic, unlawful, or
otherwise offensive, as determined by Bellhop, in its sole discretion, whether
or not such material may be protected by the law. Bellhop may, but shall not be
obligated to, review, monitor, or remove User Content, at Bellhop's sole
discretion and at any time, without notice to you.

User Content may contain information relating to reviews of specific Third Party
Providers. Such reviews are opinions of the specific User and not the opinion of
Bellhop and have not been verified or approved by Bellhop. YOU AGREE THAT
BELLHOP IS NOT LIABLE FOR ANY USER CONTENT.

3.7. NETWORK ACCESS AND DEVICES

Use of the Bellhop Platforms may require access to a data network. You are
responsible for obtaining the data network access necessary to use such Bellhop
Platforms, if any. Your mobile network's data and messaging rates and fees may
apply if you access or use the Bellhops Platforms from a wireless-enabled
device. You are responsible for acquiring and updating compatible hardware or
devices necessary to access and use the Bellhop Platforms and any updates
thereto. Bellhop does not guarantee that the Bellhop Platforms, or any portion
thereof, will function on any particular hardware or devices. In addition, the
Bellhop Platforms may be subject to malfunctions and delays inherent in the use
of the Internet and electronic communications. You further acknowledge and agree
that the Bellhop Platforms may, from time to time, be unavailable (e.g. due to
scheduled maintenance or system upgrades) and that Bellhop cannot, and does not,
guarantee a specific or minimum availability of the Bellhop Platforms.

3.8 RESERVATION CHANGES

Subject to availability and any reservation change fees, you may choose to
change your service date to another future date.


4. PAYMENT AND PROMOTIONAL OFFERS

4.1 PAYMENT

After your order for Services is complete and you have received the Services,
Bellhop will send you an e-mail for the final invoice amount (the “Charges”). If
you have paid a deposit, such deposit will be applied to your balance, and all
remaining Charges are immediately due and payable, and you are responsible for
payment of all Charges for Services ordered and received through the Bellhop
Platforms. You authorize Bellhop to charge the credit or debit card that you
provide when placing your order for Services for all Charges. Charges will be
inclusive of applicable taxes where required by law. Charges paid by you are
final and non-refundable, unless otherwise determined by Bellhop. If the charge
to your credit or debit card is declined, you authorize Bellhop to use a
secondary payment method provided by you, if applicable. In the event that
Bellhop brings an action to enforce its right to payment of the Charges
hereunder, Bellhop will be entitled to recover, in addition to all other amounts
and relief, its reasonable costs and attorneys’ fees.

You understand and agree that Bellhop administers payment directly to the Third
Party Providers on your behalf, as the Third Party Providers’ limited payment
collection agent, and that payment to Bellhop is intended to fully compensate
the Third Party Provider for the Services they provide. Accordingly, your
payment to Bellhop shall be considered the same as issuing payment directly to
the Third Party Providers, and you should not issue any payment, other than a
tip or gratuity, in your sole discretion, to anyone other than Bellhop for
Services ordered and received through the Bellhop Platforms. If you issue
payment directly to any Third Party Provider, you will still be responsible for
paying the full amount of the Charges billed to you by Bellhop.

If for any reason other than the fault of Bellhop or a Third Party Provider
delivery cannot be made at the address requested for delivery during booking,
Bellhop or the Third Party Provider may, at their option, cause the articles
contained in your shipment to be stored in a warehouse or other storage facility
selected by Bellhop or the Third Party Provider at or near the point of delivery
or at other available points, at your cost. You also agree to pay for the full
cost of any additional shipping, delivery, or other moving charges associated
therewith. Bellhop will not be responsible for any damages that may occur to
your items while in such storage facility, and you agree to indemnify and hold
Bellhop and the Third Party Providers harmless from any and all such damages or
claims.

In addition, as an alternative, if delivery of a shipment is refused by you at
the shipping destination, or if you or your authorized representative fails to
receive or claim the property shipped within fifteen (15) days after written
notice by United States mail addressed to you at your shipping or destination
address, or if you fail or refuse to pay applicable charges in accordance with
these Terms or any applicable tariff, Bellhop may sell the shipped property at
its option, either (a) upon notice in the manner authorized by law, or (b) at
public auction to highest bidder for cash at a public sale to be held at a time
and place named by Bellhop, thirty (30) days notice of which sale shall have
been given in writing to you, and there shall have been published at least once
a week for two consecutive weeks in a newspaper of general circulation at or
near the place of sale, a notice thereof containing a description of the
property, and the names of the shipper and recipient (if different). The
proceeds of any sale shall be applied toward payment of charges applicable to
shipment and toward expenses of notice, advertising and sale, and of storing,
caring for, and maintaining property prior to sale, and the balance, if any,
shall be paid to owner of property; PROVIDED that any perishable articles
contained in said shipment may be sold at public or private sale without such
notices, if, in the opinion of Bellhop, such action is necessary to prevent
deterioration or further deterioration.

4.2 PROMOTIONAL OFFERS

Bellhop may, in Bellhop’s sole discretion, issue you promotional offers and
discounts that may be redeemed for credit when placing an order for Services.
You agree that such promotional offers and discounts: (i) must be used for the
intended audience and purpose, and in a lawful manner; (ii) may not be
duplicated, sold, or transferred in any manner, or made available to the general
public unless expressly permitted by Bellhop; (iii) may be disabled, canceled,
or otherwise terminated by Bellhop at any time for any reason without liability
to Bellhop; (iv) may only be used pursuant to the specific terms that Bellhop
has established for such promotional offer or discount; (v) are not valid for
cash; and (vi) may expire prior to your use. Further, Bellhop reserves the right
to withhold or deduct any credits or other features or benefits obtained through
the use of any promotional offers and discounts by you or any other User in the
event that Bellhop determines or believes, in its sole discretion, that the use
or redemption of the promotional offer or discount was in error, fraudulent,
illegal, or in violation of the terms applicable to the promotional offer or
discount or in violation of these Terms.


5. USER REPRESENTATIONS

By using the Bellhop Platforms and/or requesting the Services, you expressly
represent and warrant that you are legally entitled to enter this agreement and
that (1) you are at least 18 years old; (2) you reside in the United States or
any of its territories; (3) you own or have legal possession to any and all
property to be moved or shipped under this agreement, if applicable; (4) **you
have carefully read and understand these Terms; (5) to the extent you are
requesting moving related services, you have been advised that you should
consider obtaining insurance to protect you from loss or damage to your personal
property items;** and (6) you have the right, authority, and capacity to enter
into this agreement. You further represent and warrant that you will abide by
the Terms hereof; your participation in using the Bellhop Platforms and/or
requesting Services is for your own personal use; and you will comply with all
applicable laws.


6. COMPLIANCE WITH APPLICABLE LAWS

By using the Bellhop Platforms and/or requesting Services, you agree that (1)
you will only use the Bellhop Platforms and/or request Services for lawful
purposes; (2) you will not use the Bellhop Platforms and/or request Services for
sending or storing any unlawful material or for fraudulent purposes; (3) you
will not use the Bellhop Platforms and/or request Services to cause nuisance,
annoyance, or inconvenience; (4) you will not impair the proper operation of the
network; (5) you will not try to harm Bellhop or the Bellhop Platforms and/or
impair the performance of the Services in any way whatsoever; (6) you will not
copy or distribute the Bellhop Platforms or other content without written
permission from Bellhop; (7) you will only use the Bellhop Platforms and/or
request Services for your own use and, if applicable, will not resell your order
for Services to a third party; and (8) you will provide Bellhop and/or the Third
Party Providers with whatever proof of identity they may reasonably request.


7. REFUSAL OF SERVICE

You acknowledge and understand that, notwithstanding anything herein to the
contrary, Bellhop has, and shall at all times retain, the right to refuse or
cancel an order for Services at any time for any reason. The circumstances that
may warrant a refusal or cancellation of Services, include, but are not limited
to, the following circumstances:

*Evictions*

Bellhop may cancel an order for Services if you, or someone else at the location
to be serviced, is being, is in the process of being, or has been evicted.

*Prohibited Property*

Bellhop and/or the Third Party Providers may refuse to provide or limit the
Services and/or your order may be canceled if it is determined, in Bellhop
and/or the Third Party Providers’ sole discretion, that the property you have
requested to be moved is prohibited by these Terms, including property
explicitly prohibited under Section 8.4 hereof.

*Dangerous, Hazardous, or Unsanitary Conditions*

If the location where the Services are to be performed is either too dangerous,
hazardous, or unsanitary, in Bellhop or the Third Party Providers’ sole
discretion, Services may be refused or canceled. For example, your order may be
canceled or rescheduled if the location does not meet reasonable cleanliness
standards and/or poses a potential health or safety risk (e.g., an unfinished
attic, a hoarding scenario, the presence of animal or other human waste
products, a flooded or recently flooded location, etc.).

*Inclement Weather*

In cases of inclement weather, you may be required to reschedule and/or delay
your order for Services to another time, or the order may be canceled or refused
without a cancellation fee. If Services are nonetheless performed despite
inclement weather, you will not be eligible for protection under the Damage
Protection Policy described in Section 8 (and its subparts) below for any
damages incurred as a result of the inclement weather. Inclement weather can
include, but is not limited to, heavy rain, snow, sleet, hail, lightning, and
high winds.

*Access to property*

Bellhop and/or the Third Party Providers reserve the right to refuse or cancel
ordered Services if your property cannot be accessed or is deemed to be, in
Bellhop or the Third Party Providers’ sole discretion, too far away from the
location of the Third Party Provider’s moving vehicle. For example, Services may
be refused or canceled because a driveway is too dangerous to traverse or the
Third Party Providers would be required to walk 100 yards or more to move each
item of property to a moving vehicle. If Services are nonetheless performed and
the Third Party Providers are required to walk a significant distance (in
Bellhop’s sole discretion) from the moving vehicle to your personal property,
you are advised that you or someone else subject to your direction and control
should remain with your personal property at each location to ensure that your
personal property is not subject to theft. Personal property lost or stolen
because Third Party Providers must travel a significant distance (in Bellhop’s
sole discretion) between a moving vehicle and your personal property shall not
be covered by the Damage Protection Policy described in Section 8 (and its
subparts) below.

*Narrow Doorways, Hallways, or Stairs*

Bellhop and/or the Third Party Providers may refuse to provide or limit the
Services if it is determined, in Bellhop and/or the Third Party Providers’ sole
discretion, that the property you have requested to be moved cannot be safely
moved through a narrow doorway, hallway, or other passageway or cannot be safely
moved up or down stairs. In the event that you require such Third Party
Providers to continue providing Services after being advised of the danger, you
waive any right to receive any reimbursement for damages that may result.

*Insufficient Moving Space*

In the event that your property will not fit into a moving truck, pod, or other
service vehicle, the Third Party Providers may refuse to continue loading any
additional property until such truck, pod, or other vehicle has been unloaded.

Unless otherwise provided herein, if your order is canceled or rescheduled based
on the foregoing Terms or any other Term in this agreement, you will be subject
to all applicable cancellation or rescheduling fees.


8 PROPERTY DAMAGES; BELLHOP’S DAMAGE PROTECTION POLICY

Bellhop is a property broker that connects Users, like you, with Third Party
Providers who are able to provide you with the Services that you seek. While
Bellhop attempts to connect you with only high quality Third Party Providers,
Bellhop does not make any representations or warranties with respect to the
quality of Services that you may receive and does not, and cannot, guarantee
that any Third Party Provider will not damage or lose any of your property. As
an independent property broker and referral service, Bellhop is not liable for
any property damages that you may sustain as a result of the performance of the
Services by Third Party Providers. Notwithstanding the foregoing, but subject to
certain limitations and exclusions stated herein, Bellhop will agree to provide
you with the voluntary damage protection set forth below if you timely file a
claim with Bellhop (the “Damage Protection Policy”). Bellhop will not provide
you with any other property damage protection other than as set forth below, and
by placing an order with Bellhop, you understand and agree that you will not be
entitled to recover from Bellhop for any other damages to your property, whether
such damages arise in contract, tort, or otherwise. PLEASE READ THE FOLLOWING
SECTIONS CAREFULLY, AS THEY AFFECT YOUR LEGAL RIGHTS. If you do not agree to
Bellhop’s Damage Protection Policy or are in need of additional protection for
your personal or real property, you should not place an order with Bellhop or
should obtain additional insurance protection from a third party insurance
carrier for your personal or real property prior to the performance of any
Services.

Note that you may not obtain coverage under the Damage Protection Policy and
obtain damages from a Third Party Provider or any insurance policy insuring such
Third Party Providers). By choosing to pursue a claim under the Damage
Protection Policy, you hereby waive and release the Third Party Providers from
any and all liability for damages that you have sustained as a result of their
performance of the Services and agree that the maximum liability for any damages
to your personal or real property shall be as set forth herein.

In addition, in order to access and use the Third Party Providers on the Bellhop
Platforms, you agree that no Third Party Provider shall be liable to you for any
damages in excess of the damages to which you would be entitled under the Damage
Protection Policy below, unless otherwise provided herein or set forth in a
separate written agreement between you and the Third Party Provider. For the
avoidance of doubt, this means that, in the absence of a separate written
agreement, if you choose to pursue a claim against any Third Party Provider
instead of filing a claim with Bellhop, your claim with such Third Party
Provider shall be governed by the same terms, conditions, limitations, and
waivers as set forth below. It is expressly acknowledged and agreed that the
Third Party Providers are intended beneficiaries of the provisions of Section 8
(and each of its subparts 8.1 through 8.6) of these Terms. Notwithstanding the
foregoing, the Recovery Rate (defined below) and the $2,000 limitation on
liability (described below) shall not apply to a claim by you against a Driver
(defined below) for damages caused to your personal property as a result of a
motor vehicle accident, provided that such damages shall not exceed the limits
of any applicable cargo or contingent cargo insurance policy. Such limitations
shall, however, apply to any such claim by you against Bellhop or its
subsidiaries and affiliates.

8.1 DAMAGES TO PERSONAL PROPERTY CAUSED BY THIRD PARTY PROVIDERS

If a Third Party Provider arranged by Bellhop to provide you with loading,
unloading, or other non-transportation help Services (a “Lumper” and the “Lumper
Services”) damages or loses your personal property while moving your personal
property, including, while loading or unloading your personal property in a
transportation vehicle provided by you, another company, or a Third Party
Provider arranged by Bellhop to provide you with transportation Services (a
“Driver”), or if (and only if) your order includes both lumper and
transportation Services (also referred to as “Truck and Movers” on the Websites
and in the Bellhop Apps) and your personal property is damaged in transit (i.e.,
during shipment) as a result of the negligent packing of your personal property
in a transportation vehicle by a Lumper or by the negligent driving of the
Driver, Bellhop will assume liability for your damaged personal property items
at a rate of sixty cents per pound ($.60/lb.) per item damaged (the “Recovery
Rate”); provided, however, that **Bellhop’s maximum liability per shipment or
order shall not exceed $2,000**. For the avoidance of doubt, Bellhop will not
assume any liability for any damages that occur in transit if you have ordered
only Lumper Services (also referred to as “Movers Only” on the Websites and
Bellhop Apps) and not additional transportation Services, or if you have ordered
only transportation services. (In other words, Bellhop will not assume any
liability for any damages that occur in transit if you have not ordered Truck
and Movers but only Movers help or only a Driver.) In addition, if you have
ordered only Lumper Services (i.e., Hourly Labor), **Bellhop’s maximum liability
for such order shall be reduced and shall not exceed $1,000 per order.**

By way of example, but not limitation, to illustrate how the Damage Protection
Policy applies, if you have ordered both transportation and Lumper Services
(i.e., Truck and Movers) and a Lumper fails to adequately secure and wrap a
75-pound headboard with sufficient protective padding and the headboard is
significantly scratched during shipment, Bellhop will assume liability for a
total of $45.00 (75 pounds multiplied by 60 cents) if you timely file a claim
for damages with Bellhop. Similarly, if you have ordered both transportation and
Lumper Services (i.e., Truck and Movers) and a 100-pound mirror is completely
shattered during shipment due to a Lumper’s negligent packing of the mirror or
the negligent driving of a Driver, Bellhop will assume liability for a total of
$60 (100 pounds multiplied by 60 cents) if you timely file a claim for damages
with Bellhop. However, in no event will Bellhop be liable for in excess of
$2,000 for the total shipment or order. On the other hand, if you order only
Lumper Services (i.e., Movers Only) to assist you in packing a container for
shipment by a third party transportation company and the same mirror is
shattered during shipment, Bellhop will not assume any liability for the broken
mirror. However, if a Lumper drops the same mirror while moving it into the
container for shipment and such mirror is damaged, Bellhop will assume liability
for a total of $60 (100 pounds multiplied by 60 cents) if you provide evidence,
in Bellhop’s sole discretion, that the damages occurred prior to any shipment
and timely file a claim for damages with Bellhop pursuant to the provisions
below. In no event, however, will Bellhop’s total liability exceed $1,000 for
the Lumper Services (i.e., the Movers Only order). In addition, if you order
only transportation services and you pack and load such 100-pound mirror into
the transportation vehicle provided by a Third Party Provider, and your mirror
is broken during shipment, Bellhop will not assume any liability for such
damages. You acknowledge and understand that, if you order only transportation
services, you are responsible for ensuring that your property is properly loaded
and unloaded and secured and protected for shipment. In the event that any
property is damaged due to a motor vehicle accident or other negligence of any
motor carrier or driver, your sole remedy shall be to pursue a claim with such
motor carrier or driver.

For purposes of determining the weight of a particular item that qualifies for
protection under the Damage Protection Policy, each shipping piece or package
and the contents thereof shall constitute one item. In addition, the component
parts of any single item disassembled for the purposes of handling, loading,
and/or transporting such item shall constitute one item.

**If you have personal property that significantly exceeds the Recovery Rate**
(e.g., an item valued at $5,000 that weighs only 50 pounds would be worth $100
per pound in contrast to the maximum Recovery Rate of $.60 per pound) or if you
have ordered only Lumper Services that will not qualify for the Damage
Protection Policy for damages that occur during transit, Bellhop strongly
advises that you take extra precautions to ensure the safety and security of
your items, including, but not limited to, by wrapping and protecting the items
with your own materials prior to handling by a Lumper, ordering or providing
extra padding and other packing materials for the Lumpers to use to secure and
protect the item, directing the Lumpers to take extra precautions with your
items, moving or transporting the items yourself, and/or purchasing third party
insurance for such items. Personal property that may significantly exceed the
Recovery Rate includes, by way of example, but not limitation, jewelry,
silverware, china, furs, antiques, oriental rugs, computer software, paintings,
statues, fine art, custom furniture, and electronics devices.

By receiving and accepting the Services, you expressly acknowledge and
understand that you shall not be entitled to any other damages to your personal
property, whether to high priced items, items of sentimental value, or
otherwise, other than as set forth herein or in a separate signed writing
between you and a Third Party Provider, regardless of whether such damages are
negligently or intentionally caused by any Lumper or Driver (if applicable).

8.2 DAMAGES TO REAL AND CERTAIN OTHER RELATED PROPERTY CAUSED BY THIRD PARTY
PROVIDERS

If a Third Party Provider (whether a Lumper or Driver) causes damage to your
real property while performing the Services and you timely file a claim for
damages, Bellhop will only assume the following liability for damages, provided
that all your damages, whether to real or personal property shall be subject to
the maximum total per order limitations described above ($1,000 for Movers Only
Help / Lumper Services and $2,000 for Truck and Movers / Transportation and
Lumper Services):

*Damages to Wood Floors*

In the event that wood floors are damaged, Bellhop will only repair or replace
the local area damaged. Bellhop will not resurface or refinish the entire floor
and does not guarantee an exact match with any original pre-Services finish. In
addition, Bellhop will only offer the reasonable market rate, in its sole
discretion, for repair of the local area damaged.

Notwithstanding the foregoing, Bellhop will not pay for any minor nicks or
scratches or dents to wood flooring that, in Bellhop’s sole discretion, may be
expected as part of completion of the Services. You should cover your wood
flooring with protective materials, including, but not limited to, ram board or
other floor protection rolls, doormats, cardboard, rugs, or runners, prior to
receiving any Services. You should also ensure that any furniture that you need
moved is placed on sliders or that sliders are made available to the Lumpers. In
addition, if you do not have any covering for your wood flooring, you should not
permit the Lumpers to use any dollies or other hand trucks, which may be more
likely to cause damage to your wood floors.

*Damages to Handrails, Walls, Doors, and Drywall*

Bellhop will not be liable for what Bellhop, in its sole discretion, determines
are minor nicks, scratches, or scuffs to the real property, including, but not
limited to, any paint damage, that you may incur as a result of the Lumpers’
performance of the Services. Bellhop may, but shall not be required to, assume
liability for what Bellhop determines, in its sole discretion, constitutes
significant damage to handrails, walls, doors, and/or drywall. In such case,
Bellhop will, at its option, either (i) repair the damage to the extent
necessary to restore it to the same condition in which it existed prior to your
receipt of the Services or (ii) pay you for the cost of such repairs based on a
reasonable market rate for such services, as determined by Bellhop in its sole
discretion.

*Damages to Mailboxes*

If a Bellhop Third Party Provider damages your mailbox while performing the
Services, Bellhop will offer to, at its option, either (i) repair the damage to
the extent necessary to restore it to the same condition in which it existed
prior to your receipt of the Services, (ii) pay you for the cost of such repairs
based on a reasonable market rate for such services, as determined by Bellhop in
its sole discretion, (iii) replace the damaged mailbox with one of like kind and
quality, or (iv) pay you for the cost of a replacement.

**Bellhop will not be liable for any other damages to your real property,
including, but not limited to, for any damages to lawns, landscaping,
sprinklers, sidewalks, or driveways (including, without limitation, any cosmetic
damage to driveways or other concrete or paved areas).** You should not allow
any transportation or other vehicles to park on your driveway or sidewalks if
they are not capable of supporting such vehicles or if you are concerned that
they may damage your driveway, sidewalks, or lawn. You should notify Bellhop
prior to any Third Party Provider arriving to perform the Services so that they
may make arrangements to park on a street or other designated area.

8.3 FILING CLAIMS FOR DAMAGES

If you have sustained damages to your personal or real property as a result of
your receipt of the Services from a Third Party Provider, you must file a claim
for damages within five (5) business days after you receive the Services at
issue, unless a longer period (“**Extended Claim Period**”) is provided in a
separate, written agreement between you and a Third Party Service Provider or as
set forth in Appendix A below (if applicable). Your claim for damages must be
filed within the five (5) day claim period or the Extended Claim Period, if
applicable, (the “**Claim Limitations Period**”) regardless of any other dispute
that you may have. Claims may only be filed by the individual that booked the
order for Services or the owner of the personal or real property damaged by the
Third Party Providers. Failure to timely file a claim within the Claim
Limitations Period may result in an absolute bar to any claim that you have
against Bellhop or its subsidiaries or affiliates for damages to your personal
or real property, regardless of whether such damages arise in contract, tort, or
under any other legal theory.

To file a claim for damages under Bellhop’s Damage Protection Policy, you must
contact the Bellhop Quality Team at the Claim Center. You may contact the
Bellhop Quality Team by submitting a request to support@getbellhops.com or
support@bellhop.com, or by requesting to speak with the Bellhop Quality Team at
1-844-967-1161. The Bellhop Quality Team will provide you with a damage claim
form that you must complete and submit with all relevant documentation within
the Claim Limitations Period.

When filing a claim, you will be required to submit all relevant documentation.
Relevant documentation includes, but is not limited to, a description of the
damaged property, the nature of the damages, the weight of the item(s), and any
pictures evidencing your damages. To ensure quick handling of claims, you should
provide: (1) the confirmation number for your move; (2) the date of your move;
(3) delivery receipts, noting damage or exceptions to the move or confirmation
of non-delivery; (4) documentation of the amount of damage being claimed; and
(5) photos of the damage. Your damage claim is not considered filed until you
have submitted a completed damage claim form with Bellhop. When submitting a
claim to Bellhop's Quality Team, all claims for damages must be included in the
original claim. Additional claims for damages based on the same order for
Services that are submitted after the original claim has been filed will not be
accepted and shall be deemed waived.

Once your claim has been filed, you agree to cooperate with Bellhop in the
investigation of your claim (e.g., by submitting documentary and other evidence
requested by Bellhop, including, without limitation, additional pictures). If
you fail to cooperate with Bellhop while it is assessing the claim or if your
claim is not resolved within thirty (30) days due to some action or inaction on
your part, Bellhop may, in its sole discretion, deny your claim in its entirety,
and you agree that neither Bellhop nor any of its subsidiaries or affiliates
will be liable for any damages to your property.

After your claim and any evidence submitted by you in support of your claim has
been reviewed, you may receive a claim settlement offer. You must accept or
reject the settlement offer within thirty (30) days of the date that you receive
the offer (unless a shorter period is stated in the offer). Your claim should be
resolved within thirty (30) days of your receipt of the Services at issue. If
you do not respond to a settlement offer after receipt and within such thirty
(30) day window, your claim will be denied in its entirety, and you will not be
entitled to any damages under the Damage Protection Policy.

8.4 SPECIFIC EXCLUSIONS FROM THE DAMAGE PROTECTION POLICY; ADDITIONAL
LIMITATIONS OF LIABILITY

Notwithstanding anything herein to the contrary, including the foregoing
discussion of the Damage Protection Policy, Bellhop and its subsidiaries and
affiliates, and each of the foregoing entities’ employees, contractors, and
agents, shall not be liable for any of the following damages or claims:

*Pre-Existing Damages*

You are required to disclose any pre-existing damages to Bellhop prior to your
move. In addition, Bellhop reserves the right, in its sole discretion, to
declare a damage as pre-existing based on its investigation of your claim if,
after a good-faith review, facts and circumstances warrant such a determination.

*Minor Damages*

Bellhop will not pay any damages for minor dents or small nicks or scratches
caused by any Third Party Provider (or any agent thereof) to your property as a
result of your receipt of the Services. You expressly acknowledge and agree that
minor dents or small nicks or scratches are typical of any move and cannot be
prevented.

*Particleboard Furniture*

Bellhop will not be liable for damage to any particleboard, chip-core, or
pressboard furniture.

*Natural Materials*

Marble, slate, and stone material items are prone to weakness and cracking
overtime. Bellhop will not be liable for damaged items made exclusively of (or a
composite of) natural materials.

*Completed Repairs*

Bellhop will not pay any damages that have been repaired or replaced by you or
someone else at your request prior to you filing a claim with Bellhop or, if
completed after a claim has been filed, if completed without the written consent
of Bellhop. You should not repair or replace property before resolving your
claim with Bellhop unless you have obtained prior written consent from Bellhop.

*Certain Electronics and Appliances*

Bellhop will not be liable for electronics or appliances that fail to operate
after being shipped and/or reconnected. You acknowledge and understand that
electronics and appliances are not tested prior to shipment, and as such, it
will not be possible to determine whether a damage has occurred due to handling
or shipment. In addition, Bellhop will not be liable for any structural
plumbing, electrical systems, or water damage associated with electronics or
appliances that are handled by a Lumper. Third Party Providers should require
all appliances to be disconnected, uninstalled, and drained (if necessary) by
you prior to moving such items. In addition, Bellhop will not be liable for any
damages caused to an electronics device (including, without limitation, any
television or other display monitor) that is not properly boxed and protected
before handling by a Lumper. You should never allow a television or other
display monitor to be shipped or otherwise transported without proper protective
packaging and securement.

*Oversized and Extremely Heavy Items*

Bellhop will not be liable for any damages to items that weigh in excess of 300
pounds or for any items that exceed the clearance of hallways, stairways, or
doorways where such items are not disassembled prior to being moved by a Third
Party Provider. Common oversized or extremely heavy items include, but are not
limited to, certain musical equipment (such as grand pianos), pool tables, hot
tubs, ceramic grills, full-size copiers, fireproof cabinets/safes, grandfather
clocks, workbenches, exercise equipment, etc.

*Non-Inventoried Items*

Prior to your service date, you may submit an inventory of your personal
property. Bellhop will not be liable for any damages for items lost or stolen
that are not inventoried prior to your receipt of the Services or that are not
documented by a Third Party as being loaded on the day of your move. You
acknowledge and agree that, without submission of a documented inventory prior
to the service date, and without documentation of items being moved on move day,
there is no way to verify whether any item has been lost or stolen.

*Reassembled Items*

If you request reassembly of any of your personal property by any Laborer or
other Third Party Provider, Bellhop will not be liable for any damages that may
arise as a result of the assembly, attempted assembly, or failed assembly of
such items, including, but not limited to, items containing particleboard,
chip-core, or pressboard.

*Installations*

Bellhop does not arrange for Third Party Providers to install or uninstall
washers, dryers, dishwashers, ice machines, water coolers, refrigerators, or
electrical equipment. If a Third Party Provider provides any such services,
Bellhop will not be liable in any manner for any damages that may arise as a
result of the actions or inactions of such Third Party Provider who performed
such services. You should not ask any Third Party Provider to provide such
services, and you agree to indemnify, defend, and hold Bellhop and its
subsidiaries and affiliates harmless from any expenses, losses, costs,
(including reasonable attorneys’ fees and costs), judgments, settlements,
damages, awards, interests, fines, and liabilities of whatever kind, including
as imposed by a court of law or by any governmental body or agency, that Bellhop
and/or its subsidiaries and affiliates may incur as a result of, arising out of,
or in relation to your decision to do so.

*Prohibited Items*

Bellhop will not be liable for any damages to personal property that Lumpers and
Drivers are prohibited from moving or transporting, as applicable. Prohibited
items include, but are not limited to: hazardous materials, such as combustible
liquids (alcoholic beverages, acids, oils, paints, etc.), compressed gases
(aerosols, engine starter fluids, scuba diving tanks, etc.), explosives
(ammunition, loaded guns, propane tanks, etc.), flammables (ammonia, bleach,
gasoline, motor oil, petroleum products, etc.), perishables (frozen food,
plants, produce, refrigerated food, etc.), contraband or other items prohibited
by federal or state law (illegal drugs, etc.), stolen property, and other
property which you do not have a lawful right to possess.

*Evictions*

Although Bellhop retains the right to cancel, and the Third Party Providers may
refuse to complete, an order for Services in the event that you or someone else
at the location to be serviced is being evicted, in the event that an order for
Services is nonetheless completed, you will not be eligible for any protection
under the Damage Protection Policy and agree to indemnify, defend, and hold
Bellhop and its subsidiaries and affiliates harmless from and against any and
all expenses, losses, costs, (including reasonable attorneys’ fees and costs),
judgments, settlements, damages, awards, interests, fines, and liabilities of
whatever kind that Bellhop and/or its subsidiaries or affiliates may incur as a
result of, arising out of, or in relation to your or someone else’s eviction.

*Fraudulent Misrepresentations of Weight*

Bellhop will not pay any damages for any items based on weights that appear, in
Bellhop’s reasonable discretion, to be inaccurate or a misrepresentation of the
items’ true weight.

*Packing by You or Your Agents*

Bellhop will not be liable for damages to items packed by you or your agents
(e.g., damages to items in boxes packed by you).

*Exclusions for Packing Services*

In the event that you only order packing services, neither Bellhop, nor its
subsidiaries or affiliates, or their respective employees, agents, or
contractors, will be liable for: (i) any damages reported after Third Party
Providers leave your property, (ii) any damages that occur in transit, (iii) any
damages that occur during unpacking, or (iv) any damages due to the handling of
your property by your or your agents or any other third party that is not
authorized by Bellhop. In addition, neither Bellhop, nor its subsidiaries or
affiliates, or their respective employees, agents, or contractors, will be
liable for any property that is lost or misplaced for any reason. You
acknowledge and understand that there is no way for Bellhop or any Third Party
Provider to verify lost or misplaced property because neither Bellhop nor any
Third Party Provider is handling the shipment or otherwise unpacking the items
after shipment.

*Items of Extraordinary Value and Certain Other Valuable Items*

All items of extraordinary value are excluded from the Damage Protection Policy
unless such items are identified by you or your authorized agent on an inventory
list and submitted to Bellhop prior to your service date. In addition, the
following valuable items are excluded from the Damage Protection Policy: (i)
cash, checks, deeds, bills, negotiable instruments, or other valuable documents;
(ii) coins, credit cards, postage stamps, and trading stamps; (iii) jewelry,
precious stones, or articles manufactured therefrom; (iv) fire arms; (v)
perishable goods; (vi) prescriptions; and (vii) medical devices.

An “item of extraordinary value” is defined as an item that is valued at more
than $100 per pound, such as antiques, silverware, china, furs, paintings, etc.

*Tasks Performed at You or Your Agent’s Request*

Neither Bellhop, nor its subsidiaries or affiliates, or their respective
employees, contractors, or agents, shall be liable for any damages that arise as
a result of any Lumper, Driver, or other Third Party Provider following
directions given by you or your agents, and you agree to indemnify, defend, and
hold Bellhop and its subsidiaries and affiliates, and each of the foregoing
entities’ employees, contractors, and agents, harmless from any expenses,
losses, costs, (including reasonable attorneys’ fees and costs), judgments,
settlements, damages, awards, interests, fines, and liabilities of whatever kind
that Bellhop and/or its subsidiaries or affiliates, or each of the foregoing
entities’ employees, contractors, or agents, may incur as a result of, arising
out of, or in relation to you or your agent’s directions.

*Consequential or Incidental Damages*

As set forth more fully in Section 9.2 below, neither Bellhop, nor any of its
subsidiaries or affiliates or their respective contractors, employees, or agents
shall be liable for any consequential or incidental damages that may arise due
to any service failure, including, but not limited to, any failure to start or
complete the Services. By way of example, but not limitation, this means that
Bellhop shall not be liable for any damages that you may incur if your move or
other Services are unable to be performed or completed on a scheduled date.

*Acts of God and Other Similar Circumstances*

Neither Bellhop, nor its subsidiaries or affiliates, or their respective
employees, contractors, or agents, shall be liable for any damages caused by or
resulting from an act of God; war hostilities; rioting; fire; explosion; flood;
sabotage; transportation or labor strike, lockouts, or injunctions; compliance
with governmental laws, regulations, or orders; or any other cause whether or
not of the same class or kind enumerated herein which affects performance of the
Agreement arising from or attributable to acts, events, omissions, or accidents
beyond the reasonable control of the Company or the Service Providers.

8.5 PERSONAL INJURIES; PARTICIPATION BY YOU IN MOVING

For your safety, you are asked not to participate in any loading, unloading, or
moving of property or in any other Services. To the extent that you or your
agents or family members choose to do so, you acknowledge and agree to
indemnify, defend, and hold Bellhop and its subsidiaries and affiliates, and
each of the foregoing entities’ employees, contractors, and agents, harmless
from any expenses, losses, costs, (including reasonable attorneys’ fees and
costs), judgments, settlements, damages, awards, interests, fines, and
liabilities of whatever kind that Bellhop and/or its subsidiaries or affiliates,
or each of the foregoing entities’ employees, contractors, or agents, may incur
as a result of, arising out of, or in relation to you or your agents or family
members’ decision to do so.

Notwithstanding the foregoing, if you order transportation services only, you
may be provided access to certain moving equipment, including, but not limited
to, hand trucks, appliance dollies, moving pads, ratchet straps, etc.
(collectively, the “Moving Equipment”). YOU ACKNOWLEDGE AND UNDERSTAND THAT
NEITHER BELLHOP NOR ANY OF ITS SUBSIDIARIES OR AFFILIATES MAKES ANY WARRANTIES,
EXPRESS OR IMPLIED, AS TO THE MERCHANTABILITY OF THE MOVING EQUIPMENT OR ITS
FITNESS FOR ANY PARTICULAR PURPOSE. THERE IS NO WARRANTY THAT THE MOVING
EQUIPMENT IS, OR WILL BE, SUITED FOR YOUR INTENDED USE OR THAT IT IS FREE FROM
DEFECTS. You assume all risks inherent in the operation and use of the Moving
Equipment and will take all necessary precautions to protect all persons and
property from injury or damage while in possession of the Moving Equipment.
Neither Bellhop nor any of its subsidiaries or affiliates shall be responsible
to you or to any other party, including any of your agents, for any loss,
damage, or injury (including, but not limited to, any personal injury (including
death), loss of profits, business interruption, or other special or
consequential damages) caused by, resulting from, or in any way connected with
the Moving Equipment or its operation or use, or any defect with respect
thereto. You agree to defend, indemnify, and hold Bellhop and its subsidiaries
and affiliates, and each of the foregoing entities’ employees, contractors, and
agents, harmless from and against any and all liability, claims, and damages of
any kind (including attorneys’ fees) for injuries or death to persons and damage
to property arising out of the use, maintenance, instruction, operation,
possession, or rental of the Moving Equipment by you or any other third party
not authorized by Bellhop, however caused. You agree to inspect each piece of
Moving Equipment prior to its use to ensure that such Moving Equipment is in
good working order and repair and to notify Bellhop and the Driver providing the
Moving Equipment immediately in the event that any piece of the Moving Equipment
is damaged, unusable, or unsafe to use. In the event that any Moving Equipment
is damaged, unusable, or unsafe, Bellhop will arrange for a replacement piece of
Moving Equipment to be provided if available. You acknowledge and agree that
your sole remedy for any failure or defect in the Moving Equipment shall be
termination of any rental charges accruing after the time of failure. All Moving
Equipment must be returned to the truck or other motor vehicle (arranged by
Bellhop in connection with your request for transportation services) prior to
the Driver’s departure from your shipment origin and destination. You agree to
reimburse Bellhop or its Third Party Providers for any Moving Equipment that is
not returned.

8.6 DISPUTED CLAIMS

If you dispute the handling of your claim for damages, including, but not
limited to, any proposed claim settlement, you acknowledge and understand that
your disputed claim is governed by the alternate dispute resolution and
arbitration provision contained in Section 10 (and its subparts) below and that
you must abide by the procedures discussed therein. If you desire to file a
claim for arbitration pursuant to Section 10 (and its subparts), or otherwise
contest the validity of the arbitration provision, you must commence such claim
within eighteen (18) months of the filing of your initial claim.


9. DISCLAIMERS; LIMITATION OF LIABILITY; INDEMNITY

9.1. DISCLAIMER

THE BELLHOP PLATFORMS AND THE SERVICES THAT YOU MAY ORDER THROUGH THE BELLHOP
PLATFORMS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” BELLHOP EXPRESSLY DISCLAIMS
ALL REPRESENTATIONS AND WARRANTIES, WHETHER EXPRESS OR IMPLIED OR OTHERWISE,
INCLUDING SPECIFICALLY THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE, AND NON-INFRINGEMENT. IN ADDITION, UNLESS OTHERWISE PROVIDED
HEREIN, BELLHOP MAKES NO REPRESENTATION, WARRANTY, OR GUARANTEE REGARDING THE
RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, OR AVAILABILITY OF ANY SERVICES
ORDERED THROUGH THE BELLHOP PLATFORMS, OR THAT THE SERVICES WILL BE
UNINTERRUPTED OR ERROR FREE OR THAT THEY WILL MEET YOUR REQUIREMENTS OR
EXPECTATIONS.

BY ORDERING AND/OR RECEIVING THE SERVICES, YOU ACKNOWLEDGE THAT YOU MAY BE
EXPOSED TO SITUATIONS INVOLVING THIRD PARTY PROVIDERS THAT ARE POTENTIALLY
UNSAFE, OFFENSIVE, HARMFUL, OR OTHERWISE OBJECTIONABLE AND THAT THE USE OF THIRD
PARTY PROVIDERS THROUGH THE BELLHOP PLATFORMS IS AT YOUR OWN RISK AND JUDGMENT.
EXCEPT AS OTHERWISE PROVIDED HEREIN, BELLHOP HAS NO RESPONSIBILITY OR LIABILITY
FOR ANY SERVICES PROVIDED TO YOU BY ANY THIRD PARTY PROVIDER. FURTHERMORE, YOU
ACKNOWLEDGE, UNDERSTAND, AND AGREE THAT BELLHOP IS NOT AN EMPLOYER OF ANY THIRD
PARTY PROVIDER, THAT THE THIRD PARTY PROVIDERS MAY NOT BE PROFESSIONALLY
LICENSED OR PERMITTED, AND THAT THE ENTIRE RISK ARISING OUT OF YOUR RECEIPT OF
THE SERVICES REMAINS SOLELY WITH YOU TO THE MAXIMUM EXTENT PERMITTED BY
APPLICABLE LAW.

THIS DISCLAIMER DOES NOT ALTER YOUR RIGHTS AS A CONSUMER TO THE EXTENT NOT
PERMITTED UNDER THE LAW IN THE JURISDICTION OF YOUR PLACE OF RESIDENCE.

9.2. LIMITATION OF LIABILITY

BELLHOP, ITS SUBSIDIARIES AND AFFILIATES, AND THEIR RESPECTIVE AGENTS,
EMPLOYEES, AND CONTRACTORS SHALL HAVE NO LIABILITY UNDER THE TERMS OF THIS
AGREEMENT EXCEPT AS EXPRESSLY SET FORTH IN SECTION 8 (AND ITS RESPECTIVE
SUBPARTS 8.1 THROUGH 8.6) ABOVE, UNLESS OTHERWISE SET FORTH IN A SIGNED WRITING
BETWEEN YOU AND AN AUTHORIZED REPRESENTATIVE OF THE PARTY TO BE CHARGED. FOR THE
AVOIDANCE OF DOUBT, BELLHOP, ITS SUBSIDIARIES AND AFFILIATES, AND THEIR
RESPECTIVE AGENTS, EMPLOYEES, AND CONTRACTORS’ MAXIMUM LIABILITY PER ORDER SHALL
NOT EXCEED $1,000 FOR REQUESTS FOR ONLY LUMPER SERVICES OR $2,000 FOR REQUESTS
FOR LUMPER AND TRANSPORTATION SERVICES, AND IN NO EVENT WILL BELLHOP, ITS
SUBSIDIARIES AND AFFILIATES, AND THEIR RESPECTIVE, AGENTS, EMPLOYEES, AND
CONTRACTORS’ LIABILITY TO YOU FOR ANY DAMAGE TO YOUR PERSONAL OR REAL PROPERTY
EXCEED SUCH LIMITATIONS FOR ONE ORDER.

IN ADDITION, BELLHOP, ITS SUBSIDIARIES AND AFFILIATES, AND THEIR RESPECTIVE
AGENTS, EMPLOYEES, AND CONTRACTORS SHALL NOT BE LIABLE TO YOU FOR ANY INDIRECT,
INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING,
BUT NOT LIMITED TO, ANY LOST PROFITS, LOST REVENUE, LOSS OF BUSINESS, GOODWILL,
COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, LOST DATA, PERSONAL INJURY
(INCLUDING DEATH), OR OTHER INTANGIBLE LOSSES ARISING OUT OF OR RELATED TO THESE
TERMS, THE BELLHOP PLATFORMS, YOUR ORDER FOR SERVICES, AND/OR THE SERVICES
PERFORMED BY THIRD PARTY PROVIDERS, HOWEVER CAUSED, REGARDLESS OF THE THEORY OF
LIABILITY (WHETHER ARISING IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE,
WHETHER ACTIVE, PASSIVE, OR IMPUTED), PRODUCTS LIABILITY, STRICT LIABILITY, OR
ANY OTHER LEGAL THEORY), AND EVEN IF BELLHOPS HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THIS LIMITATION MAY NOT APPLY TO YOU. FOR ANY SUCH
LOSS OR DAMAGE THAT IS NOT EXCLUDED UNDER THESE TERMS, THE TOTAL LIABILITY FOR
SUCH LOSSES SHALL NOT EXCEED THE AMOUNT PAID FOR BY YOU FOR ANY SERVICES.

9.3 INDEMNITY

You agree to indemnify, defend, and hold Bellhops, its subsidiaries, and
affiliates, and their respective officers, directors, employees, agents, and
contractors harmless from and against any and all claims, demands, fines,
judgments, penalties, damages, losses, liabilities, and expenses (including
attorneys’ fees) relating to or arising from: (i) your violation of any
third-party right, including, without limitation, any right to privacy,
publicity rights, or intellectual property rights (including any User Content
submitted by you); (ii) your wrongful or improper use of the Bellhops Platforms
or the Services; (iii) any actual or alleged breach of the Terms or your
representations, warranties, and obligations set forth in these Terms; (iv) your
violation of any rights of another, including any of the Third Party Providers
or any other User; (v) your violation of any law, rule, or regulation of the
United States or any other country; and (vi) your negligence or willful
misconduct (including any negligence or willful misconduct in packing any
personal property for shipment or relocation by a Third Party Provider).

This obligation and any other indemnification obligation set forth in these
Terms will survive the termination of these Terms and/or your use of the
Bellhops Platforms.


10. DISPUTE RESOLUTION

10.1 INFORMAL DISPUTE RESOLUTION

Prior to pursuing any other available remedy, including arbitration pursuant to
the provisions below, you agree to attempt in good faith for a period of sixty
(60) days (the “Informal Dispute Resolution Period”) to negotiate a resolution
of any dispute, claim, or controversy that you may have against Bellhop or any
Third Party Provider or any dispute, claim, or controversy otherwise arising out
of or relating to these Terms or the breach, termination, enforcement,
interpretation, or validity thereof; your use of the Bellhop Platforms; or your
order for, receipt of, or the performance of the Services (collectively, the
“Disputes”). The Informal Dispute Resolution Period shall commence on the first
day that you submit written notice of your Dispute(s) to Bellhop.

10.2 ARBITRATION

If the parties are unable to resolve any Dispute during the Informal Dispute
Resolution Period, you agree that such unresolved Dispute or Disputes will be
settled by final and binding arbitration between you and Bellhop, provided,
however, that each party retains the right (without any requirement to negotiate
during an Informal Dispute Resolution Period) to seek injunctive or other
equitable relief in a court of competent jurisdiction to prevent the actual or
threatened infringement, misappropriation, or violation of a party's copyrights,
trademarks, trade secrets, patents, or other intellectual property rights. You
acknowledge and agree that you and Bellhop are each waiving the right to a trial
by jury or to participate as a plaintiff or class in any purported class action
or representative proceeding. Further, unless both you and Bellhop otherwise
agree in writing, the arbitrator may not consolidate more than one person's
claims and may not otherwise preside over any form of any class or
representative proceeding. If this specific paragraph is held unenforceable,
then the entirety of Sections 10.2 through 10.7 hereof will be deemed void and
severable. Except as provided in the preceding sentence, Section 10 of these
Terms (and each of its respective subparts) will survive any termination of this
agreement.

10.3 ARBITRATION RULES AND GOVERNING LAW

Unless otherwise agreed to by you and Bellhop, the arbitration of all Disputes
will be administered by a single arbitrator of the American Arbitration
Association (“AAA”) in accordance with the Commercial Arbitration Rules and the
Supplementary Procedures for Consumer Related Disputes (the “AAA Rules”) then in
effect, except as modified by Section 10 hereof (and its respective subparts).
The AAA Rules are available at www.adr.org/Rules or by calling the AAA at
1-800-778-7879. The arbitration shall be governed by the Federal Arbitration Act
or, if the Federal Arbitration Act is found not to apply, the laws of the State
of Tennessee.

10.4 ARBITRATION PROCESS

A party who desires to initiate arbitration must provide the other party with a
written Demand for Arbitration as specified in the AAA Rules. The AAA provides a
form Demand for Arbitration at:
https://www.adr.org/sites/default/files/Commercial%20Demand%20for%20Arbitration.pdf.
The written Demand for Arbitration shall include identification of the parties,
a statement of the legal and factual basis for the claim(s), and a specification
of the remedy sought and shall be served by hand, by first class mail, return
receipt requested, or by certified mail to Bellhop at the following address:
Legal Department, Bellhops, Inc., 1110 Market Street, Suite 502, Chattanooga, TN
37402.

10.5 ARBITRATION LOCATION AND PROCEDURE

Unless you and Bellhop agree otherwise, the arbitration will be conducted in
Chattanooga, Tennessee. If your claim does not exceed $10,000, then, the
arbitration will be conducted solely on the basis of documents you and Bellhop
submit to the arbitrator unless you request a hearing and the arbitrator
determines that a hearing is necessary. If your claim exceeds $10,000, your
right to a hearing will be determined by the AAA Rules. Subject to the AAA
Rules, the arbitrator will have the discretion to direct a reasonable exchange
of information by the parties, consistent with the expedited nature of the
arbitration.

10.6 ARBITRATOR’S DECISION

The arbitrator will render an award within the time frame specified in the AAA
Rules. The arbitrator's decision will include the essential findings and
conclusions upon which the arbitrator bases the award. The arbitrator will have
no authority to award punitive or other damages not measured by the prevailing
party’s actual damages, except as may be required by statute. The arbitrator
shall not award consequential damages in any arbitration initiated under this
arbitration provision, and any award of damages must be consistent with Sections
8, 9, and 10 hereof (and their respective subparts), including their respective
limitations of liability. The arbitrator may award declaratory or injunctive
relief in such Dispute. The decision of the arbitrator shall be final,
conclusive, and binding on the parties to the arbitration. Judgment on the award
rendered by the arbitrator may be entered in any court having jurisdiction
thereof.

10.7 FEES

The parties shall be responsible for their own respective arbitration expenses,
including attorneys’ fees, unless otherwise provided by applicable state or
federal law.


11. OTHER THIRD PARTY INTERACTIONS; DISCRIMINATION

11.1 OTHER THIRD PARTIES

While using the Bellhop Apps, the Websites, and/or any other Bellhop Platform
and/or while requesting or receiving Services, you may enter into correspondence
with or purchase goods and/or services from, or participate in promotions of
third-party service providers, advertisers, or sponsors showing their goods
and/or services through the Bellhop Apps, Websites, and/or the other Bellhop
Platforms. Any such activity and any associated terms, conditions, warranties,
or representations are solely between you and the applicable third party.
Bellhop and its licensors shall have no liability, obligation, or responsibility
for any such correspondence, purchase, transaction, or promotion between you and
any such third party. Bellhop does not endorse any sites on the internet that
are linked through the Bellhop Apps and/or Websites, and in no event shall
Bellhop or its licensors be responsible for any content, products, services, or
other materials on or available from such sites or third-party service
providers. Bellhop provides the Bellhop Apps and/or Websites and Services to you
pursuant to the terms and conditions of these Terms. You recognize, however,
that certain third-party service providers of goods and/or services may require
your agreement to additional or different terms and conditions prior to your use
of or access to such goods or services, and Bellhop disclaims any and all
responsibility or liability arising from such agreements between you and the
third-party service providers.

11.2 DISCRIMINATION

**You agree that you will not use the Bellhop Platforms to engage in any form of
discrimination or harassment, including when providing any ratings or other
feedback following completion of the Services by any Third Party Provider.
Specifically, you agree that you will not discriminate against or harass any
User or Third Party Provider on the basis of any such User or Third Party
Provider’s race, color, religion, age, sex, national origin, disability status,
genetics, protected veteran status, sexual orientation, gender identity or
expression, or any other characteristic protected by federal, state, or local
laws. If you are not able to comply with this Section 11.2, you may not use any
of the Bellhop Platforms.**


12. PRIVACY POLICY

For information about how Bellhop collects, uses, and shares your information
and information about other Users of the Bellhop Platforms, please see our
Privacy Policy at [https://www.getbellhops.com/privacy-policy/. By placing an
order for Services, you agree to Bellhop’s Privacy Policy.


13. MISCELLANEOUS PROVISIONS

13.1 CHOICE OF LAW

These Terms shall be governed by and construed in accordance with the laws of
the State of Tennessee, without giving effect to any conflict of law principles.

13.2 CLAIMS OF COPYRIGHT INFRINGEMENT

Claims of copyright infringement should be sent to Bellhop’s designated agent.
Please e-mail support@getbellhops.com for more information.

13.3 NOTICE

Bellhop may give notice to you by means of a general notice on the Bellhop
Platforms, by electronic mail to the e-mail address or addresses you have
provided to Bellhop, by facsimile transmission, or by written communication sent
by overnight courier service, first class mail, return receipt requested, or
certified or registered mail to the address or addresses you have provided to
Bellhop. Unless otherwise provided in another Section of these Terms, you may
give notice to Bellhop by first class mail, return receipt requested, or
certified or registered mail to: Legal Department, Bellhops, Inc., 1110 Market
Street, Suite 502, Chattanooga, Tennessee 37402.

Permitted notices shall be deemed effective, as applicable, (i) 12 hours after
sending, if sent by e-mail, unless the sender receives notice of failed
delivery, (ii) the day notice is received if notice is given by facsimile,
(iii), on the first business day after the date of sending via overnight
delivery service if notice is given by such a delivery service, or (iv) the
fourth business day after notice is deposited in the United States mail, if
notice is given by United States certified, registered, or first class mail.

13.4 ELECTRONIC COMMUNICATIONS

You consent to receive communications from Bellhop in an electronic form and
agree that all terms and conditions, agreements, notices, disclosures, and other
communications that Bellhop provides to you electronically satisfy any legal
requirement that such communications would satisfy if it were in a hardcopy
writing.

13.5 ASSIGNMENT

These Terms shall be binding upon and inure to the benefit of the parties to
this agreement and their respective successors and permitted assigns. You may
not assign these Terms without Bellhop’s prior written approval. Bellhop may
assign these Terms without your consent, including, without limitation, to a
subsidiary or affiliate or a successor-in-interest in connection with a change
in control (whether by merger, sale of stock or assets, consolidation,
reorganization, or otherwise). Any purported assignment in violation of this
section shall be void.

13.6 INDEPENDENT CONTRACTOR

You acknowledge and agree that no joint venture, partnership, employment, or
agency relationship exists between you, Bellhop, or any Third Party Provider as
a result of these Terms, your use of the Bellhop Platforms, or your receipt of
any Services.

13.7 SEVERABILITY

If any provision (or portion of any provision) of these Terms is determined to
be invalid, illegal, or otherwise unenforceable to any extent in any context,
such invalidity shall not affect the validity or operation of any other
provision of these Terms, and such invalid provision (or portion of any
provision) shall be reformed to the maximum extent permitted by law to
effectuate the intent of these Terms or, to the extent not reformable under
applicable law, severed from these Terms with the remaining provisions of these
Terms remaining in full force and effect.

13.8 NO WAIVER

No waiver of any of the provisions of these Terms shall constitute a waiver of
any other provisions whether or not similar, nor shall any waiver constitute a
continuing waiver. No waiver shall be deemed effective or binding upon either
party unless executed in writing by the party making the waiver. The failure or
refusal of Bellhop to insist upon the strict performance of any provision of
these Terms or to exercise any right in any one or more instances or
circumstances shall not be construed as a waiver or relinquishment of the
provision or right, nor shall the failure or refusal be deemed a customary
practice contrary to the provision or right. Rights and remedies under these
Terms or under applicable law shall be cumulative, and the exercise of any
particular right shall not be exclusive of any other right or remedy provided by
these Terms or allowed under applicable law.

13.9 COMPLETE AGREEMENT

These Terms (and any other policies and terms referred to herein) constitute the
entire agreement between you and Bellhop with respect to the subject matter
hereof and supersede any and all prior agreements, negotiations,
representations, and promises, whether written or oral, between you and Bellhop.

13.10 CONTACT INFORMATION

If you have any questions, complaints, comments, or concerns about the Bellhop
Platforms or the Services, please contact Bellhop at:

Bellhops, Inc.

1110 Market Street, Suite 502

Chattanooga, TN 37402

support@getbellhops.com or support@bellhop.com

-


APPENDIX A: HOUSEHOLD GOODS MOVING SERVICES

In certain select markets set forth below, Bellhop may, in some cases, book
Services on behalf of an affiliate, and such affiliate may perform moving
services itself, or through its designated agents, as an authorized household
goods motor carrier. The following additional terms and conditions apply in such
markets.


1. PHILADELPHIA

Bellhops Moving, LLC (hereinafter referred to collectively with “BHH” as
“Bellhop Moving”) is an authorized household goods motor carrier in
Philadelphia, Pennsylvania, pursuant to Pennsylvania Public Utility Commission
Certificate No. A-8922365 (the “PA Carrier”) and DOT No. 3296538.

All Services within a 40 mile radius of the Philadelphia metropolitan area will
be performed by the PA Carrier listed above unless otherwise stated in writing
during your booking process.

You hereby expressly waive any and all requirements that Bellhop or Bellhop
Moving collects any inventory of items to be shipped prior to your placing of an
order for Services or prior to completion of such Services.

You further expressly waive any requirement that an estimate be in writing 48
hours in advance of any Service order date.

You further expressly accept the minimum damage coverage limits of $.60 per
pound per article damaged, as set forth in Section 8 above.

You further expressly acknowledge that the estimate for Services that you
receive sets for all applicable rates for handling, packing, container use,
vehicles, labor, weight, and distance, to the extent applicable.

Notwithstanding anything herein to the contrary, you further acknowledge and
understand that you will be required to pay any increase in charges that may
result from any changes to the PA Carrier’s tariff rates between the time of the
estimate and the actual move.

In accordance with 52 Pa. Code Section 31.121, you hereby acknowledge and agree
that, before placing an order for Services, you received from Bellhop Moving the
following required “Information for Shippers”:

__

*INFORMATION FOR SHIPPERS ESTIMATE*

The carrier must give you a written estimate 48 hours prior to the move, unless
the shipper agrees, in writing, to a shorter period. The estimate will
approximate the amount he believes it will cost you to move your household
furnishings. It is important that you inform the estimator of everything you
intend to move. The actual charges may be more or less than the estimate.

*RATES*

If the move is 40 miles or less, the charge will be based on an hourly rate. If
the move is over 40 miles, the charge will be based on weight and mileage. You
will be required to pay any increase in charges resulting from changes to the
carrier's rates between the time of the estimate and the actual move.

*INVENTORY*

The carrier must complete a detailed inventory listing all items to be moved and
their condition. You may waive this requirement, in writing, for moves 40 miles
or less. All items must be given an identification number. The inventory must be
completed before loading. You should observe and verify the inventory, noting
the condition of all items. The carrier must provide you with a copy of the
completed inventory before loading and it must be signed by you and the carrier.
Upon delivery, you should verify all items in the inventory were delivered and
their condition. You should note on the inventory any missing or damaged items.
Retain your copy of the inventory until all disputes are settled.

*BILL/RECEIPT*

The carrier must give you a bill/receipt for the move within 15 days after the
delivery date. The bill/receipt must detail all charges for the move. It must
also contain copies of the Inventory and the Estimated Cost of Services.

*PAYMENT*

You will be required to pay the mover's tariff charges. If the mover has not
informed you prior to delivery that he will extend credit, the mover will expect
you to make payment of the charges at time of delivery in cash, cashier's check
or certified check.

If the actual charges do not exceed the estimate by more than 10 percent, you
must pay all of the actual charges prior to the mover unloading your goods. If
the total actual charges exceed the estimate by more than 10 percent, the mover
is required to deliver the full and complete shipment upon payment of the
estimated charges plus an additional $25, or 10 percent of the estimate,
whichever is greater. You may defer paying the balance for 15 days after
delivery.

*LOSS AND DAMAGE COVERAGE*

If you sustain a loss or damage to your goods, you are protected only up to but
not exceeding 60 cents per pound, per article. This minimum coverage may not be
adequate protection. If you desire protection greater than 60 cents per pound,
per article, you may secure increased coverage by paying a higher tariff rate
applicable to the coverage you desire. You may also protect yourself to the full
valuation of your goods by taking out a policy of transit insurance with an
insurance agent.

*PROOF OF DAMAGE/RECEIPT*

Upon completion of the delivery, the driver will ask you to sign the delivery
receipt. Do not sign any delivery papers until delivery is completed. Before
signing, be sure all damage and any lost articles are noted on the receipt or
inventory. If the driver will not make such notations, make them yourself before
signing. Remember, telling the driver about these things is not enough. Do not
sign the delivery receipt if it contains language purporting to release or
discharge the carrier from liability otherwise required by agreement or law.
Strike this language out before signing or refuse delivery if the mover refuses
to provide a proper delivery receipt.

__

*COMPLAINTS*

For complaints and information, contact the PA Public Utility Commission at
1-800-782-1110 or at www.state.pa.us. Include the company name and A-# for all
complaints.

I hereby certify that a copy of above Information for Shippers was furnished at
or prior to the date and time that I booked an order through Bellhop and, for
the avoidance of doubt, in the email that I received following my booking.

Notwithstanding anything to the contrary in Section 8 of the Terms, you
acknowledge and understand that you will have thirty (30) days to submit a claim
for damages if you have received household goods moving services from the PA
Carrier.


2. TEXAS

BHH Services, LLC (“BHH,” and hereinafter referred to collectively with Bellhops
Moving, LLC as “Bellhop Moving”) is an authorized household goods motor carrier
in the State of Texas, pursuant to Texas DMV No. (the “TX Carrier”) and DOT No.
3395293.

All Services within the State of Texas will be performed by the TX Carrier
listed above unless otherwise stated in writing during your booking process or
in an email following booking.

You hereby expressly waive any and all requirements that Bellhop or Bellhop
Moving collects any inventory of items to be shipped prior to your placing of an
order for Services or prior to completion of such Services.

You further expressly acknowledge and agree that all estimates are not to exceed
a total of $20,000 unless otherwise stated in such estimate.

You further expressly accept the minimum damage coverage limits of $.60 per
pound per article damaged, as set forth in Section 8 above. You may obtain
higher coverage through an insurance company of your choice.

You further expressly acknowledge that the estimate for Services that you
receive sets for all applicable rates for handling, packing, container use,
vehicles, labor, weight, and distance, to the extent applicable.

In accordance with applicable Texas law, you hereby acknowledge and agree that,
before placing an order for Services, you received from Bellhop Moving the
required notice of “Your Rights and Responsibilities When You Move in Texas,”
which is also available at
https://www.txdmv.gov/component/docman/doc_download/1036-your-rights-and-responsibilities-when-you-move-in-texas?Itemid=232.

Notwithstanding anything to the contrary in Section 8 of the Terms, you
acknowledge and understand that you will have ninety (90) days to submit a claim
for damages if you have received household goods moving services from the TX
Carrier.

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