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Free Shipping & Lifetime Guarantee
42% Off | Use Code: BAKED
2 Chains + 2 Pendants for FROM $149 TODAY!
Free Shipping & Lifetime Guarantee
42% Off | Use Code: BAKED
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Official licensee
* New Drops
* Chains
* Mens
* New Drops
* Chains
* Pendants
* Bracelets
* Watches
* Customized
* Earrings
* Rings
* Bundles
* Grillz
* GLD Vault - 50% OFF
* Premium Vermeil Jewelry
* All Mens Jewelry
* Womens
* New Drops
* Necklaces
* Pendants
* Bracelets
* Anklets
* Bundles
* Earrings
* Rings
* Body Jewelry
* Watches
* Customized
* Zodiac Collection
* GLD Vault - 50% OFF
* Premium Vermeil Jewelry
* All Womens Jewelry
* Make a Set
* Men
* Women
* Collabs
* NBA
* MLB
* Marvel
* NCAA
* NFL
* FIVIO X GLD
* Call Of Duty
* All Collabs
* Watches
* Men
* Women
* Solid Gold
* Men
* Women
* Customized
* Men
* Women
* Apparel
* All Jewelry
* Chains
* Pendants
* Womens
* Bracelets
* Make a Set
* Customized
* New Drops
* Collabs
* Watches
* Earrings
* Rings
* Apparel
Frequently Asked Questions
How does the lifetime guarantee work?
GLD is committed to providing the highest standard of jewelry – which is why we
offer a Lifetime Guarantee for all purchases of Gold Plated/Vermeil jewelry. If
your product is damaged, it fades or stops working under normal wear, this
guarantee entitles you to a one-time replacement for the piece. If for any
reason we no longer carry the item, you are permitted to exchange your piece for
another of equal or lesser value. This Warranty is voided on any user damage
issues (i.e: scratches, accidental breakage, water damage, etc.). A Shipping and
Handling fee of $19.99 will be charged for all Warranty Replacements.
All Customized Jewelry is guaranteed under our 30-Day Quality Guarantee. This
policy entitles you to a free, one-time repair of your piece in the event that
you experience any defects in craftsmanship or breakage due to manufacturing
defects. This guarantee will be voided immediately in the event that user damage
is detected (ie: water damage, accidental breakage, missing stones, etc.). Once
the 30-day guarantee has expired, a $99 USD Repair Fee will be charged for all
future repairable product issues.
*Lifetime Warranty does not replace lost or stolen items*
How long is the shipping process?
Tracking and Insurance
All orders will receive full tracking information via email and/or SMS text.
Please allow 1-2 business days for your order to be processed.
GLD is not liable for missing or lost packages once tracking shows delivered.
Please use the tracking number we provide to follow your order until it is
delivered. Should you never receive your order, but the tracking number shows
that it’s been delivered, please check with your mailman, neighbors or building
manager/mail room, before contacting us. If you are still unable to locate the
package, please reach out to us and we will file a claim. Based on the outcome
of the claim, we may or may not be able to replace your order.
Hold at location is available at UPS.com / UPS My Choice App with your tracking
information if you will not be home for delivery on expedited services.
Domestic:
Standard Economy:
GLD ships UPS Ground and/or USPS Mail services are used for standard shipping.
These services are offered for FREE on orders $99 or more at check out. Please
allow 5-10 business days for delivery (6-10 days for AK, HI, and U.S.
Territories). PO box addresses are allowed.
Expedited & Overnight:
Expedited shipping services are available at checkout for most items and
locations. Delivery will be made by UPS Ground or UPS Express during business
days depending on delivery location. Orders placed on/before 3:00 PM
EST Monday-Friday will be shipped out that same day. Saturdays-Sundays and
holidays are not considered business days. We cannot deliver to domestic PO
boxes with expedited services unless the physical address of the PO boxes is
stated on shipping address.
Military APO/AFO:
Military and diplomatic addresses ship for FREE via USPS Mail. Please allow 2-3
weeks for delivery. Orders to military and diplomatic addresses are limited to
$300 USD due to USPS insurance policies.
International:
Availability:
GLD Shop ships to over 220+ countries worldwide!
Standard Economy:
UPS international Ground (Canada/Mexico) and/or post services are used for
international economy shipping. This service is offered for FREE on orders that
meet a minimum of $125 USD.
Expedited:
International expedited services are available at check out for most items and
locations. Delivery will be made by UPS Express during business days. Orders
placed on/before 3:00 PM EST Monday-Friday will be shipped the same day.
Saturdays-Sundays and holidays are not considered business days.
**All orders $249 USD or above will be shipped w/ signature required service.
As an International customer, will I have to pay an Import Tax upon placing my
order?
GLD Shop ships to over 220+ countries worldwide!
When ordering outside of United States of America, the recipient is responsible
for assuring the product can be imported to the destination country.
The recipient is the importer of record and must comply with all laws and
regulations of the destination country. The recipient of an international
shipment may be subject to import taxes, customs duties and fees, which are
imposed once a shipment reaches the recipient's country.
Customs, duties, and taxes are non-refundable: so, a shipment that is refused
because of unexpected import fees, the cost of the total order including
original shipping and any return shipping charges will not be refunded. Customs
policies vary widely from country to country; you should contact your local
customs office for more information. When customs clearance procedures are
required, it can cause delays beyond our original delivery estimates. Normal
customs clearance is 1 business day.
To avoid a delay in receiving your order from customs, we strongly suggest:
* Providing a phone number where you can be reached by customs when your
product arrives. This phone number will be listed on the commercial invoice
so customs can reach you to clear your order.
* Please do not refuse a shipment or ignore requests from carriers regarding
duty and/or tax liability charges. Be aware that most carriers will hold a
shipment for 5 days after arrival in your country before they abandon or
return it to the sender.
Please note that orders subject to the BOGO (Buy One Get One Free) sales
promotion will be taxed at the true commercial value rather than the 100%
discount of the item(s).
If you have any questions regarding your international order, please contact
support@thegldshop.com.
I didn’t receive my package but my tracking number says it was delivered?
GLD is not liable for missing or lost packages once tracking shows delivered.
Please use the tracking number we provide to follow your order until it is
delivered. Should you never receive your order, but the tracking number shows
that it’s been delivered, please check with your mailman, neighbors or building
manager/mail room, before contacting us. If you are still unable to locate the
package, please reach out to us and we will file a claim. Based on the outcome
of the claim, we may or may not be able to replace your order.
Is the Jewelry Made With Real Gold/Silver/Rhodium?
Yes, we only use 14-18k yellow gold, real .925 sterling silver, and genuine
white/black rhodium. All of our products are thoroughly tested for quality and
durability before, during and after production. We meet all regulations set by
the Jewelry Vigilance Committee.
What is the GLD confirmation number?
Immediately after placing your order we will send an email to the address you
provide with an order/invoice number. This is a 6-digit number you can use to
reference your order. In the event you need to make a return/exchange, or have
any questions about your order status, please provide our customer support team
with your name and order number.
What is the Return/Exchange Policy?
GLD accepts returns/exchanges within 14 days of the date your item was
delivered. If you would like to return/exchange any item(s), an authorization
form is required. To obtain an Authorization Form, please contact customer
support via email support@thegldshop.com, or via our customer support chat line.
Warranties are only honored with warranty cards.
Exchanges/Refunds are only accepted with packing slip (Do not discard Packing
list).
SOLID GOLD:
Solid Gold items are not subject to returns, due to the fact that each piece is
made to order. Solid Gold items are subject to repair only at a fee of $99.
Please contact our customer support to receive the Authorization Form. Apparel
is returnable within 14 days of purchase, if it is in unworn condition with the
tags attached.
CUSTOMIZED JEWELRY:
There are NO returns/exchanges on GLD's Customized Necklaces. All Customized
Jewelry is guaranteed under our 30-Day Quality Guarantee. This policy entitles
you to a free, one-time repair of your piece in the event that you experience
any defects in craftsmanship or breakage due to manufacturing defects. This
guarantee will be voided immediately in the event that user damage is detected
(ie: water damage, accidental breakage, missing stones, etc.). Once the 30-day
guarantee has expired, a $99 USD Repair Fee will be charged for all future
repairable product issues. On Custom Script Pendant (only), If you would like to
make an exchange for a different chain length, there is a 49 USD handling
fee. Once any of our custom piece goes into production, there can be NO
cancellations.
*Shipping paid on Returned Items is non-refundable.*
*GLD will reimburse or pay for return shipping only in the event that we have
erred. For example: if GLD were to send you the incorrect piece of jewelry, or
article of clothing.*
What methods of payment are accepted?
The following methods of payment are accepted:
* All major credit/debit cards such as: Visa, MasterCard, American Express,
Discover, etc…
* Pre-Paid Debit Cards
* PayPal
* Shop Pay - pay in 4 equal installments, no credit required.
*Only one discount can be applied per item.*
How should I store/protect my jewelry?
Jewelry should be kept dry. If your jewelry is not used frequently, keep it
stored in the provided dust bag. Good storage boxes are lined with tarnish-proof
fabric and have a separate space for each individual piece. If your climate is
humid, place a small packet of desiccant crystals inside your storage area.
Avoid storing the jewelry with rubber products. Always remove your jewelry when
applying colognes, perfumes or other chemical products.
Chlorine, especially at elevated temperatures, can permanently damage or
discolor your gold jewelry. Gently clean your gold or vermeil jewelry with a
soft polishing cloth. Be sure not to over-polish jewelry, especially vermeil,
because it can damage the finish.
Is your gold plating just like any other company's?
No, our gold plated products are finished using the same quality specifications
as our vermeil jewelry. The process we use is the highest quality plating
available. This process allows our gold plated jewelry to last longer than any
typical gold plating you may be used to. We are constantly working to improve
processes to ensure our products are the longest lasting available.
What is Vermeil?
Vermeil is a term used to describe high-quality jewelry that must meet the
following standards:
1.) The base metal is .925 Sterling Silver (no brass, copper, nickel, or
tungsten)
2.) The gold karat must be at least 12K. We utilize 18K and 14K, depending on
the piece.
3.) The gold must be at least 2.5 microns thick. This is much thicker than
electroplating or typical gold dipped jewelry and will outlast typical gold
plated items.
*All Vermeil items are a 925 sterling silver base, except Franco and Tennis
chains which are made of a stainless steel base due to the chain style.*
What are the steps for placing Custom Orders?
GLD offers customized designs ranging from numbers, letters, symbols, and logos.
Any personalized pendant you want, we can craft for you! All custom orders will
be Solid Gold material, White Solid Gold, or Sterling Silver upon request.
The minimum quote for a custom order is $2,000, with a $250.00 deposit fee made
through Custom Jewelry Consultation product on the site - which is applied in
full toward the cost of the piece if you move forward to build it. Please
contact support@thegldshop.com or call us at 855-252-3775 If you have further
questions.
If I have an additional question that the FAQ page was unable to answer, how can
I get help?
If we are unable to answer your question, please visit the contact us tab and
provide us with the question and how we can assist you. We will respond to the
request within 24 hours during regular business hours. You may reach out to us
directly at support@thegldshop.com, be sure to include your name, order number,
and any other important information that will allow us to better serve your
request.
If I have questions regarding my Solid Gold order, how can I get help?
Your personalized item takes time to craft and test; please allow 4-6 weeks for
delivery of your solid gold order. Discount codes are not valid on solid gold
items. Solid Gold items are not subject to returns, due to the fact that each
piece is made to order. Solid Gold items are subject to repair only at a fee of
$99. If you have any other questions regarding your Solid Gold purchase, please
contact support@thegldshop.com.
Watch sales are final and are excluded from all discount codes on the site
unless specifically noted. GLD has the final call in all pricing discrepancies.
How do I claim my prize in GLD's Tattoo Tuesday?
All entries MUST have proof of GLD logo tattoo (photo/video required). All
qualifying tattoos are at GLD discretion.
Prizes will consist of $200 store credit for the old GLD logo or partially
qualifying tattoos, and $400 store credit for the new/current logo > 2”
AND PRE approved by GLD. Store credit gift codes are a one-time-use only and
excludes the use of the discount on all Solid Gold items. All participants must
be the receiver of the physical tattoo in order to claim a prize.
*All rules are at GLD discretion*
Warranty Information
Warranty Information
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