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URL: https://www.thebrainalytics.com/webinar/exotel-acquire-engage-and-retain-customers-with-ai-enabled-whatsapp-messaging/
Submission: On March 20 via api from SG — Scanned from SG

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Text Content

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With over 1.5 billion users in 180 countries, WhatsApp is ideally placed to meet
the emerging consumer demand for fast, efficient ‘conversational commerce’.It’s
the most popular messenger app globally, boasting over 1 billion active accounts
with 65 billion messages sent every day. It also represents a huge opportunity
for enterprises to service their customers on a platform they’re familiar and at
ease with.

Discover why so many brands use WhatsApp for Business to engage with their
customers and the powerful features that make it a valuable messaging channel
for customer acquisition and retention as well?

CONSUMERS WANT DIGITAL INTERACTIONS WITH BRANDS TO FEEL MORE LIKE PERSONAL
CONVERSATIONS

UNLOCK YOUR CX POTENTIAL WITH WHATSAPP

BUSINESSES OF ALL SIZES CAN NOW INTERACT WITH CUSTOMERS VIA WHATSAPP (MARKETING)
TO BOOST ACQUISITION AND ENGAGEMENT

SAVE CUSTOMER SUPPORT HOURS USING WHATSAPP AS A COMMUNICATION CHANNEL

With unified, automated, and cross-channel customer engagement, Exotel boosts CX
and operational efficiencies for companies like GoJek, Tokopedia, Carsome,
Blibli, Flipkart, DAMAC, IKEA and more.


PRESENTING PARTNER



Exotel is one of Asia’s largest cloud telephony companies, working with 4,500+
businesses including top enterprises and start-ups. They solve communication
problems for various industries be it Automobile, E-commerce, Cab aggregators,
BFSI or Fintech. Exotel is a secure and reliable business phone system on the
cloud. Simple to setup. No additional infrastructure or equipment required.
Enables sales and support teams irrespective of where they work from.

Visit us at www.exotel.com




WHO SHOULD ATTEND



Head / VP from the below functions

MARKETING & SALES

CUSTOMER EXPERIENCE

IT

OPERATIONS


TARGET INDUSTRY



BANKING

E-COMMERCE

RETAIL

FINTECH

EDTECH

INSURANCE

HEALTHCARE

HOSPITALITY




OUR SPEAKERS



SUMIT CHOPRA

CTO

PINELABS (MALAYSIA, APAC)



ADITYA GUPTA

VP

KOTAK MAHINDRA BANK (INDIA)



GOKUL GANESAN

Product Manager

ADITYA BIRLA FASHION & RETAIL LTD



UDIT AGARWAL

VP and Global Head of Marketing

EXOTEL



ANGIRA AGARWAL

Global SVP, GTM and Strategy

EXOTEL






AGENDA




3:30 PM – 3:35PM – WELCOME NOTE


3:45 PM – 4:05 PM – ACQUIRE, ENGAGE AND RETAIN CUSTOMERS WITH AI-ENABLED
WHATSAPP MESSAGING – KEYNOTE BY EXOTEL

 * Why are brands opting for targeted communication platforms like whatsapp?
 * Create futuristic customer connection that matters
 * WhatsApp as a preferred communication channel to convert prospects
 * Brands today need more than a competitive pricing model to retain customers,
   interaction at all touchpoints is key


4:05 PM – 4:50 PM – PANEL DISCUSSION FOCUS POINTS

 * Possibilities that WhatsApp offers as a customer communication channel
 * Customer Engagement Opportunities Across Industries
 * Realizing the Potential and Benefits of WhatsApp Business Solution for
   Customer Service
 * Removing Friction – Optimizing Customer Experience


4:50 PM – 5:00 PM – CLOSING REMARKS BY EXOTEL




REGISTRATION FORM





At The Brainalytics, we are a professional organizers of high-level B2B events.
We research, produce,conduct and coordinate conferences, workshops, summits and
forums in major business industriesof emerging Global Market. We as an
experienced business professionals, our team craft each of our events to provide
you with an environment aimed at benchmarking, networking, and generating
insights amongst peers of various industries.

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Minkimoto

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 * Home
 * About Us
   * What We Stand For
   * What We Do
   * Vision
   * Mission
 * Services
   * Our Services
   * Collaboration
 * Events
   * Offline Events
   * Past Offline Events
   * Virtual Events
   * Past Virtual Events
 * Blog
 * Contact Us