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YOUR AIRTIME PLAN BILL EXPLAINED


FIRSTLY, TELL US A BIT ABOUT YOU



tab 1 of 3
I'm new to Vodafone
tab 2 of 3
I've just upgraded
tab 3 of 3
I've added a new plan


YOUR FIRST AIRTIME PLAN BILL

Your monthly Airtime bill from us will cover things like your minutes, texts and
data. Your new plan is a little different to your current plan so here's a recap
of why your first bill might be a bit higher than you expected.

GOT A PHONE OR WATCH PLAN?  

If you’ve taken out a new Phone or Watch Plan with us, you won't see the
payments for this on your Airtime bill.  

You can find your Phone or Watch Plan documents and payment schedule through the
My Vodafone app 

Watch in full screen


WHAT YOUR NEXT AIRTIME PLAN BILL WILL INCLUDE


THE FIRST FEW DAYS

Your bill will include the few days between starting your new Airtime Plan and
your bill being produced.


THE NEXT MONTH IN ADVANCE

This will be the full monthly price for your Airtime Plan. We always charge you
for the month ahead, rather than the month just gone.


ONE-OFF CHARGES

If you've added any charges to your bill, for example the one-time upfront cost
of a new device or a delivery fee – this will show as a 'one time charge' on
your bill.


OUT OF PLAN CHARGES

If you exceed your monthly allowance of minutes, texts or data this will also be
in your bill.


YOUR NEXT AIRTIME PLAN BILL

GOT A PHONE OR WATCH PLAN?  

If you’ve taken out a new Phone or Watch Plan with us, you won't see the
payments for this on your Airtime bill.  

You can find your Phone or Watch Plan documents and payment schedule through the
My Vodafone app 

Watch in full screen


WHAT YOUR NEXT AIRTIME PLAN BILL WILL INCLUDE


A REFUND FOR YOUR OLD PLAN

As each month is paid in advance, you’ll get money back for any unused days of
your old plan from the previous month.


YOUR NEW AIRTIME PLAN UNTIL YOUR BILL DATE

This covers the days between upgrading and your bill being produced (the same
days that you got a refund for on your old plan).


THE NEXT MONTH IN ADVANCE

Your bill will include the cost of your Airtime Plan for the next month.


ONE-OFF CHARGES

If you've added any charges to your bill, for example the one-time upfront cost
of a new device or a delivery fee - this will show as a 'one time charge’ on
your bill.


OUT OF PLAN CHARGES

If you exceed your monthly allowance of minutes, texts or data this will also be
in your bill.


YOUR NEXT AIRTIME PLAN BILL

Your monthly Airtime bill from us will cover things like your minutes, texts and
data. Your new plan is a little different to your current plan so here’s a recap
of why your first bill might be a bit higher than you expected.

GOT A PHONE OR WATCH PLAN?  

If you’ve taken out a new Phone or Watch Plan with us, you won't see the
payments for this on your Airtime bill.  

You can find your Phone or Watch Plan documents and payment schedule through the
My Vodafone app 

Watch in full screen


WHAT YOUR NEXT AIRTIME PLAN BILL WILL INCLUDE


YOUR NEW AIRTIME PLAN UNTIL YOUR BILL DATE

This covers the days between when you added your new plan and your normal bill
date.


THE NEXT MONTH IN ADVANCE

This will be the full monthly price for the Airtime Plan you’ve added, plus any
other plans you have with us. We always charge you for the month ahead, rather
than the month just gone.


ONE-OFF CHARGES

If you've added any charges to your bill, for example the one-time upfront cost
of a new device or a delivery fee – this will show as a ‘one time charge’ on
your bill.


OUT OF PLAN CHARGES

If you exceed your monthly allowance of minutes, texts or data this will also be
in your bill.

DO IT ALL IN THE MY VODAFONE APP

Easily keep tabs on your usage, pay bills, get rewards and more. All in the
app.  It’s easy to download the My Vodafone app – just head to the App
Store, Google Play Store or Huawei AppGallery.





CHAT TO TOBI

Our digital assistant is here to help answer your questions.

Chat now

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Registered in England and Wales. Company No 01471587. Registered Office:
Vodafone House, The Connection, Newbury, Berkshire, RG14 2FN.

Consumer Price Index (CPI) changes : *Monthly price will increase by the
Consumer Price Index rate of inflation published in January of that year+3.9%.
The rate we will use to increase prices from April 2024 is 7.9%. Device Plan
payments will not be affected: vodafone.co.uk/pricechanges

© 2024 Vodafone Limited is authorised and regulated by the Financial Conduct
Authority for consumer credit lending and insurance distribution activity
(Financial Services Register No. 712210)


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