www.twilio.com
Open in
urlscan Pro
13.224.167.81
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Submitted URL: http://twilio.com/
Effective URL: https://www.twilio.com/en-us
Submission: On August 07 via manual from SG — Scanned from SG
Effective URL: https://www.twilio.com/en-us
Submission: On August 07 via manual from SG — Scanned from SG
Form analysis 2 forms found in the DOM
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class="ais-SearchBox-submit" type="submit" title="Submit the search query."><svg class="ais-SearchBox-submitIcon" width="10" height="10" viewBox="0 0 40 40" aria-hidden="true">
<path
d="M26.804 29.01c-2.832 2.34-6.465 3.746-10.426 3.746C7.333 32.756 0 25.424 0 16.378 0 7.333 7.333 0 16.378 0c9.046 0 16.378 7.333 16.378 16.378 0 3.96-1.406 7.594-3.746 10.426l10.534 10.534c.607.607.61 1.59-.004 2.202-.61.61-1.597.61-2.202.004L26.804 29.01zm-10.426.627c7.323 0 13.26-5.936 13.26-13.26 0-7.32-5.937-13.257-13.26-13.257C9.056 3.12 3.12 9.056 3.12 16.378c0 7.323 5.936 13.26 13.258 13.26z">
</path>
</svg></button><button class="ais-SearchBox-reset" type="reset" title="Clear the search query." hidden=""><svg class="ais-SearchBox-resetIcon" viewBox="0 0 20 20" width="10" height="10" aria-hidden="true">
<path d="M8.114 10L.944 2.83 0 1.885 1.886 0l.943.943L10 8.113l7.17-7.17.944-.943L20 1.886l-.943.943-7.17 7.17 7.17 7.17.943.944L18.114 20l-.943-.943-7.17-7.17-7.17 7.17-.944.943L0 18.114l.943-.943L8.113 10z"></path>
</svg></button><span class="ais-SearchBox-loadingIndicator" hidden=""><svg class="ais-SearchBox-loadingIcon" width="16" height="16" viewBox="0 0 38 38" stroke="#444" aria-hidden="true">
<g fill="none" fillrule="evenodd">
<g transform="translate(1 1)" strokewidth="2">
<circle strokeopacity=".5" cx="18" cy="18" r="18"></circle>
<path d="M36 18c0-9.94-8.06-18-18-18">
<animateTransform attributeName="transform" type="rotate" from="0 18 18" to="360 18 18" dur="1s" repeatCount="indefinite"></animateTransform>
</path>
</g>
</g>
</svg></span></form><form action="" role="search" class="ais-SearchBox-form" novalidate=""><input class="ais-SearchBox-input" type="search" placeholder="" autocomplete="off" autocorrect="off" autocapitalize="off" spellcheck="false" maxlength="512"><button
class="ais-SearchBox-submit" type="submit" title="Submit the search query."><svg class="ais-SearchBox-submitIcon" width="10" height="10" viewBox="0 0 40 40" aria-hidden="true">
<path
d="M26.804 29.01c-2.832 2.34-6.465 3.746-10.426 3.746C7.333 32.756 0 25.424 0 16.378 0 7.333 7.333 0 16.378 0c9.046 0 16.378 7.333 16.378 16.378 0 3.96-1.406 7.594-3.746 10.426l10.534 10.534c.607.607.61 1.59-.004 2.202-.61.61-1.597.61-2.202.004L26.804 29.01zm-10.426.627c7.323 0 13.26-5.936 13.26-13.26 0-7.32-5.937-13.257-13.26-13.257C9.056 3.12 3.12 9.056 3.12 16.378c0 7.323 5.936 13.26 13.258 13.26z">
</path>
</svg></button><button class="ais-SearchBox-reset" type="reset" title="Clear the search query." hidden=""><svg class="ais-SearchBox-resetIcon" viewBox="0 0 20 20" width="10" height="10" aria-hidden="true">
<path d="M8.114 10L.944 2.83 0 1.885 1.886 0l.943.943L10 8.113l7.17-7.17.944-.943L20 1.886l-.943.943-7.17 7.17 7.17 7.17.943.944L18.114 20l-.943-.943-7.17-7.17-7.17 7.17-.944.943L0 18.114l.943-.943L8.113 10z"></path>
</svg></button><span class="ais-SearchBox-loadingIndicator" hidden=""><svg class="ais-SearchBox-loadingIcon" width="16" height="16" viewBox="0 0 38 38" stroke="#444" aria-hidden="true">
<g fill="none" fillrule="evenodd">
<g transform="translate(1 1)" strokewidth="2">
<circle strokeopacity=".5" cx="18" cy="18" r="18"></circle>
<path d="M36 18c0-9.94-8.06-18-18-18">
<animateTransform attributeName="transform" type="rotate" from="0 18 18" to="360 18 18" dur="1s" repeatCount="indefinite"></animateTransform>
</path>
</g>
</g>
</svg></span></form>Text Content
* English
* 日本語
* Deutsch
* English
* Español (México)
* Français
* Português (Brasil)
* Support
* Help Center
* Talk to Support
* Training
--------------------------------------------------------------------------------
* Support Plans
* Partner Solutions
* Login
* Console
Twilio logo
* Products
CUSTOMER DATA
--------------------------------------------------------------------------------
* Twilio Segment logo
Customer Data Platform
Unify your customer data with Segment to power personalized engagement
* Connections ↗
Integrate web and mobile app data with a single API
* Protocols ↗
Protect the integrity of your data
* Journeys ↗
Design cross-channel engagement
* Profiles Sync ↗
Sync customer profiles to the warehouse
* Reverse ETL ↗
Move warehouse data to your applications
COMMUNICATIONS
--------------------------------------------------------------------------------
* Twilio MessagingX logo
Messaging
Send and receive multichannel text and media messages in 180+ countries
SMS WhatsApp Chat
* Twilio SendGrid Email API logo
Email
Deliver email messages reliably at scale with SendGrid
* Twilio Programmable Voice logo
Voice
Make, receive, and monitor calls around the world
PSTN Sip Trunking SDK
* Twilio Phone Numbers logo
Phone Numbers
Access local, national, and toll-free phone numbers
Short Codes
--------------------------------------------------------------------------------
* Twilio Verify logo
Verify
Globally-managed multichannel 2FA and passwordless authentication
* Twilio Lookup logo
Lookup
Know your customer and assess identity risk with real-time phone
intelligence
* Twilio Developer Center logo
Serverless
Build, deploy, and run apps with Twilio’s serverless environment
* Twilio Video logo
Video
Build HD real-time video applications
* Twilio IoT logo
IoT
Connect IoT devices to global cellular networks
APPLICATIONS
--------------------------------------------------------------------------------
* Twilio Flex logo
Twilio Flex
Digital engagement center for customer service and sales
Contact Center
* Twilio Engage logo
Twilio Engage
Create multi-channel campaigns with a unified data-first platform
* Twilio Marketing Campaigns logo
Marketing Campaigns
Create and manage email marketing campaigns with SendGrid
* Solutions
BY USE CASE
--------------------------------------------------------------------------------
* Customer Engagement Platform
Build durable customer relationships with personalized, data-driven
engagement
* Marketing
Keep customers engaged on any channel
SMS Marketing
* Product & Engineering
Connect with target users reliably and securely
Alerts & Notifications Identity & Verification
* Customer Experience
Deliver personalized customer experiences at scale
Contact Center IVR & Bots
BY INDUSTRY
--------------------------------------------------------------------------------
* Financial Services
* Healthcare
* Hospitality
* Public Sector
* Real Estate
* Retail
BY BUSINESS
--------------------------------------------------------------------------------
* Enterprise
* Startup
* Nonprofit
RESOURCES
--------------------------------------------------------------------------------
* Why Twilio
The trusted platform for data-driven customer engagement across any
channel.
* Customer Stories
See what customers are building with Twilio
* Resource Center
Browse our content library for more resources on how you can create
lasting customer relationships
* Twilio Beta Center
Discover our current beta programs and find out how you can participate
* Trust Center
Twilio’s security, data privacy, regulatory compliance, and resiliency
policies.
* Developers
AN OPEN BOOK DOCUMENTATION
--------------------------------------------------------------------------------
* Twilio Flex
* SMS
* Programmable Voice
* Video
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* WhatsApp API
* Elastic SIP Trunking
* Super SIM
* Verify
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* Studio
* Twilio CLI
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> TWO USERS IN A CIRCLE COMMUNITY
--------------------------------------------------------------------------------
* Ahoy!
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* Blog
Read tutorials, community projects, and product updates
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* Services & Support
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* Find a Partner
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Join our Build Program as a technology or consulting partner
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* Professional Services
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* Training
Learn how to architect, build, and support your apps
CUSTOMER SERVICE HEADSET SUPPORT
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* Talk to Support
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* WhatsApp API
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CHANNELS
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* Programmable Voice
* Video
* Email
APPLICATIONS
--------------------------------------------------------------------------------
* Marketing Campaigns
* Twilio Segment
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CONNECTIVITY
--------------------------------------------------------------------------------
* Super SIM
* Wireless
* Narrowband
* Elastic SIP Trunking
See all pricing
1. PROVEN LEADER IN PERSONALIZED CUSTOMER ENGAGEMENT
Learn how Twilio is different from competitors and why you should use the
proven leader for your customer engagement strategy.
2. EMBED VOICE AND VIDEO CALLS IN YOUR APPLICATION
Integrate voice and video calling into your applications with Twilio and
WebRTC. Our SDKs for JavaScript, iOS, and Android give you the tools to
create voice and video experiences across all major browsers and devices.
3. EMBED VOICE DIRECTLY INTO YOUR APPLICATIONS
Quickly and conveniently embed real-time voice and PSTN calling into your
mobile and web-based applications with our plug-and-play Twilio Voice SDKs.
4. VOICE WITH THE POWER OF PROGRAMMABILITY
Scale your calling capabilities in seconds, globally, with Twilio
Programmable Voice. Build a custom voice calling experience with a variety
of innovative APIs, SDKs, and integrations. Get started today!
Data is collected based on search terms. Privacy Policy
* Contact sales
* Start for free
* Menu
1. PROVEN LEADER IN PERSONALIZED CUSTOMER ENGAGEMENT
Learn how Twilio is different from competitors and why you should use the
proven leader for your customer engagement strategy.
2. EMBED VOICE AND VIDEO CALLS IN YOUR APPLICATION
Integrate voice and video calling into your applications with Twilio and
WebRTC. Our SDKs for JavaScript, iOS, and Android give you the tools to
create voice and video experiences across all major browsers and devices.
3. EMBED VOICE DIRECTLY INTO YOUR APPLICATIONS
Quickly and conveniently embed real-time voice and PSTN calling into your
mobile and web-based applications with our plug-and-play Twilio Voice SDKs.
4. VOICE WITH THE POWER OF PROGRAMMABILITY
Scale your calling capabilities in seconds, globally, with Twilio
Programmable Voice. Build a custom voice calling experience with a variety
of innovative APIs, SDKs, and integrations. Get started today!
Data is collected based on search terms. Privacy Policy
* Products
CUSTOMER DATA
--------------------------------------------------------------------------------
* Twilio Segment logo
Customer Data Platform
Unify your customer data with Segment to power personalized engagement
* Connections ↗
Integrate web and mobile app data with a single API
* Protocols ↗
Protect the integrity of your data
* Journeys ↗
Design cross-channel engagement
* Profiles Sync ↗
Sync customer profiles to the warehouse
* Reverse ETL ↗
Move warehouse data to your applications
COMMUNICATIONS
--------------------------------------------------------------------------------
* Twilio MessagingX logo
Messaging
Send and receive multichannel text and media messages in 180+ countries
SMS WhatsApp Chat
* Twilio SendGrid Email API logo
Email
Deliver email messages reliably at scale with SendGrid
* Twilio Programmable Voice logo
Voice
Make, receive, and monitor calls around the world
PSTN Sip Trunking SDK
* Twilio Phone Numbers logo
Phone Numbers
Access local, national, and toll-free phone numbers
Short Codes
--------------------------------------------------------------------------------
* Twilio Verify logo
Verify
Globally-managed multichannel 2FA and passwordless authentication
* Twilio Lookup logo
Lookup
Know your customer and assess identity risk with real-time phone
intelligence
* Twilio Developer Center logo
Serverless
Build, deploy, and run apps with Twilio’s serverless environment
* Twilio Video logo
Video
Build HD real-time video applications
* Twilio IoT logo
IoT
Connect IoT devices to global cellular networks
APPLICATIONS
--------------------------------------------------------------------------------
* Twilio Flex logo
Twilio Flex
Digital engagement center for customer service and sales
Contact Center
* Twilio Engage logo
Twilio Engage
Create multi-channel campaigns with a unified data-first platform
* Twilio Marketing Campaigns logo
Marketing Campaigns
Create and manage email marketing campaigns with SendGrid
* Solutions
BY USE CASE
--------------------------------------------------------------------------------
* Customer Engagement Platform
Build durable customer relationships with personalized, data-driven
engagement
* Marketing
Keep customers engaged on any channel
SMS Marketing
* Product & Engineering
Connect with target users reliably and securely
Alerts & Notifications Identity & Verification
* Customer Experience
Deliver personalized customer experiences at scale
Contact Center IVR & Bots
BY INDUSTRY
--------------------------------------------------------------------------------
* Financial Services
* Healthcare
* Hospitality
* Public Sector
* Real Estate
* Retail
BY BUSINESS
--------------------------------------------------------------------------------
* Enterprise
* Startup
* Nonprofit
RESOURCES
--------------------------------------------------------------------------------
* Why Twilio
The trusted platform for data-driven customer engagement across any
channel.
* Customer Stories
See what customers are building with Twilio
* Resource Center
Browse our content library for more resources on how you can create
lasting customer relationships
* Twilio Beta Center
Discover our current beta programs and find out how you can participate
* Trust Center
Twilio’s security, data privacy, regulatory compliance, and resiliency
policies.
* Developers
AN OPEN BOOK DOCUMENTATION
--------------------------------------------------------------------------------
* Twilio Flex
* SMS
* Programmable Voice
* Video
* Email
* WhatsApp API
* Elastic SIP Trunking
* Super SIM
* Verify
* Functions
* Studio
* Twilio CLI
See all docs
> TWO USERS IN A CIRCLE COMMUNITY
--------------------------------------------------------------------------------
* Ahoy!
Get inspired by the latest from our developer community
* Blog
Read tutorials, community projects, and product updates
* Stack Overflow
Ask the Twilio community for help
* Champions
Become a Twilio community Champion
* Developer Events Beta
Join upcoming group events
WRENCH AND SCREWDRIVER TOOLS & RESOURCES
--------------------------------------------------------------------------------
* CodeExchange
Usable code samples for faster builds
* Changelog
See updates and additions to Twilio products
* API Status
Check real-time monitoring of APIs and all services
* Services & Support
PEOPLE SHAKING HANDS PARTNERS
--------------------------------------------------------------------------------
* Find a Partner
Work with a Twilio partner to buy or build the right solution
* Partner with us
Join our Build Program as a technology or consulting partner
DESKTOP COMPUTER WITH A USER ICON TWILIO SERVICES
--------------------------------------------------------------------------------
* Professional Services
Get technical and strategic advice from Twilio experts
* Training
Learn how to architect, build, and support your apps
CUSTOMER SERVICE HEADSET SUPPORT
--------------------------------------------------------------------------------
* Talk to Support
* Help Center
* Frequently Asked Questions
* Support Plans
* Pricing
FEATURED PRODUCTS
--------------------------------------------------------------------------------
* SMS
* WhatsApp API
* Conversations
* Twilio Engage
* Verify
* Lookup
* Twilio Flex
CHANNELS
--------------------------------------------------------------------------------
* Programmable Voice
* Video
* Email
APPLICATIONS
--------------------------------------------------------------------------------
* Marketing Campaigns
* Twilio Segment
* Serverless
CONNECTIVITY
--------------------------------------------------------------------------------
* Super SIM
* Wireless
* Narrowband
* Elastic SIP Trunking
See all pricing
* Start for free
* Login
* Console
* Contact sales
DIGITAL GREATNESS
BUILT WITH CUSTOMERAI
Combine living customer profiles and real-time engagement data with artificial
intelligence to better serve your customers.
Learn more
BUILD AGILITY INTO YOUR CUSTOMER ENGAGEMENT
60% of brands say investing in digital customer engagement has improved their
ability to meet changing customer needs. Learn how in the 2023 State of Customer
Engagement Report.
View the report Start for free
REDUCE CUSTOMER ACQUISITION COSTS
BY UP TO 65%
Dominos did — with a universal view of the customer and personalized outreach.
You can too with Twilio.
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SPECIAL GUEST SPEAKER
SELENA GOMEZ
Grammy and Emmy nominated musician and actress, producer, philanthropist, and
entrepreneur.
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IDC NAMES TWILIO A LEADER IN CPAAS
“Twilio is also one of the most innovative and forward-looking companies in the
software and cloud communications sector.”
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Developers Marketers Product Owners Sales & Support
BUILD BRAND ADVOCACY AT EVERY STEP OF THE CUSTOMER JOURNEY
Twilio is the industry-leading and trusted platform that efficiently powers your
customer engagement innovation.
Acquire customers for life
Activate first-party data with a customer data platform (CDP) to acquire
customers efficiently. Then keep them engaged with personalized campaigns to get
the most from your marketing and ad spend.
86% of consumers
say personalization increases brand loyalty
Featured product
Twilio Segment
The Customer Data Platform (CDP)
Twilio Engage
Personalized omnichannel campaigns
* Source: Twilio State of Customer Engagement Report 2023
Onboard customers seamlessly
Drive efficient and secure logins with Trusted Activation. Provide a
friction-free onboarding and account security experience to reduce fraud and
increase conversions.
60% of consumers
say the verification process is irritating
Featured product
Trusted Activation
Customer verification solutions
* Source: 2022 Vitreous World in October 2022
Engage customers on any channel
Easily implement powerful APIs and direct multichannel communication across
messaging, voice, video, email, and WhatsApp so you can reach customers on their
preferred channels.
65% of companies are not successful
with omnichannel personalization
Featured product
MessagingX
The Twilio Messaging platform
Email API
The Twilio SendGrid Email API
* Source: Segment State of Personalization Report 2022
Nurture customer relationships
Don’t just provide good customer service. Become a trusted advisor to your
customers by offering proactive support and personalized recommendations to earn
loyalty and drive repeat sales.
123% increase in revenue
from digital engagement
Featured product
Twilio Flex
The digital engagement center
* Source: Twilio State of Customer Engagement Report 2023
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Python logo C# logo PHP logo Ruby logo Java logo JavaScript logo Curl logo
# Download the helper library from https://www.twilio.com/docs/python/install
import os
from twilio.rest import Client
# Find your Account SID and Auth Token at twilio.com/console
# and set the environment variables. See http://twil.io/secure
account_sid = os.environ['TWILIO_ACCOUNT_SID']
auth_token = os.environ['TWILIO_AUTH_TOKEN']
client = Client(account_sid, auth_token)
message = client.messages.create(
body='Hi there',
from_='+15017122661',
to='+15558675310'
)
print(message.sid)
Copy
// Install the C# / .NET helper library from twilio.com/docs/csharp/install
using System;
using Twilio;
using Twilio.Rest.Api.V2010.Account;
class Program
{
static void Main(string[] args)
{
// Find your Account SID and Auth Token at twilio.com/console
// and set the environment variables. See http://twil.io/secure
string accountSid = Environment.GetEnvironmentVariable("TWILIO_ACCOUNT_SID");
string authToken = Environment.GetEnvironmentVariable("TWILIO_AUTH_TOKEN");
TwilioClient.Init(accountSid, authToken);
var message = MessageResource.Create(
body: "Hi there",
from: new Twilio.Types.PhoneNumber("+15017122661"),
to: new Twilio.Types.PhoneNumber("+15558675310")
);
Console.WriteLine(message.Sid);
}
}
Copy
<?php
// Update the path below to your autoload.php,
// see https://getcomposer.org/doc/01-basic-usage.md
require_once '/path/to/vendor/autoload.php';
use Twilio\Rest\Client;
// Find your Account SID and Auth Token at twilio.com/console
// and set the environment variables. See http://twil.io/secure
$sid = getenv("TWILIO_ACCOUNT_SID");
$token = getenv("TWILIO_AUTH_TOKEN");
$twilio = new Client($sid, $token);
$message = $twilio->messages
->create("+15558675310", // to
["body" => "Hi there", "from" => "+15017122661"]
);
print($message->sid);
Copy
# Download the helper library from https://www.twilio.com/docs/ruby/install
require 'rubygems'
require 'twilio-ruby'
# Find your Account SID and Auth Token at twilio.com/console
# and set the environment variables. See http://twil.io/secure
account_sid = ENV['TWILIO_ACCOUNT_SID']
auth_token = ENV['TWILIO_AUTH_TOKEN']
@client = Twilio::REST::Client.new(account_sid, auth_token)
message = @client.messages.create(
body: 'Hi there',
from: '+15017122661',
to: '+15558675310'
)
puts message.sid
Copy
// Install the Java helper library from twilio.com/docs/java/install
import com.twilio.Twilio;
import com.twilio.rest.api.v2010.account.Message;
import com.twilio.type.PhoneNumber;
public class Example {
// Find your Account SID and Auth Token at twilio.com/console
// and set the environment variables. See http://twil.io/secure
public static final String ACCOUNT_SID = System.getenv("TWILIO_ACCOUNT_SID");
public static final String AUTH_TOKEN = System.getenv("TWILIO_AUTH_TOKEN");
public static void main(String[] args) {
Twilio.init(ACCOUNT_SID, AUTH_TOKEN);
Message message = Message.creator(
new com.twilio.type.PhoneNumber("+15558675310"),
new com.twilio.type.PhoneNumber("+15017122661"),
"Hi there")
.create();
System.out.println(message.getSid());
}
}
Copy
// Download the helper library from https://www.twilio.com/docs/node/install
// Find your Account SID and Auth Token at twilio.com/console
// and set the environment variables. See http://twil.io/secure
const accountSid = process.env.TWILIO_ACCOUNT_SID;
const authToken = process.env.TWILIO_AUTH_TOKEN;
const client = require('twilio')(accountSid, authToken);
client.messages
.create({body: 'Hi there', from: '+15017122661', to: '+15558675310'})
.then(message => console.log(message.sid));
Copy
curl -X POST "https://api.twilio.com/2010-04-01/Accounts/$TWILIO_ACCOUNT_SID/Messages.json" \
--data-urlencode "Body=Hi there" \
--data-urlencode "From=+15017122661" \
--data-urlencode "To=+15558675310" \
-u $TWILIO_ACCOUNT_SID:$TWILIO_AUTH_TOKEN
Copy
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C# logo
PHP logo
Ruby logo
Java logo
JavaScript logo
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OFFICIAL SDKS
Build quickly and confidently with our SDKs for Node.js, Python, C#, Java, PHP,
Ruby, and Go.
TWILIO FUNCTIONS
Bring ideas to life without having to host your own code by deploying with
Twilio Functions.
99.95%+ API UPTIME
Reliable availability you can trust to power your app’s most important features.
NO CODING EXPERIENCE? NO PROBLEM.
You don’t have to be a developer to use Twilio. You can visually create, edit,
and manage communication workflows too.
Try Studio View Studio user guide
LAUNCH A PROOF OF CONCEPT QUICKLY
Test out your ideas for voice, messaging, and communication apps in a
drag-and-drop visual editor that’s easy to use.
BUILD IVRS FOR EVERY USER, ANY CHANNEL
Create dynamic IVRs that respond intelligently to customer inputs using AI and
flexible APIs.
START FOR FREE. PAY AS YOU GO.
Keep your costs low. With Serverless on Twilio, you pay as you go so you can
control costs and scale up as your use case grows.
Customer stories
POWERED BY TWILIO
Explore what the world’s leading businesses, from startups to global
enterprises, have achieved with the Twilio Customer Engagement Platform.
Retail Healthcare Financial services Nonprofit
> “Having [Twilio] Segment not only helped us do the personalization work we’ve
> always wanted to do, but we can now improve on the effectiveness of our ad
> campaigns and create a better feedback loop.”
>
> Christian Rocha Castillo Deputy Director Ecommerce/Digital Media, Domino’s
> Pizza
Dominos Pizza logo
DECREASED COST PER ACQUISITION BY 65%
With Twilio, Domino’s created complex, personalized audience journeys to
increase return on ad spend, revenue, and incremental orders across paid and
owned ecommerce channels.
Read the story
65%
decrease in customer acquisition cost
23%
incremental increase in Facebook conversions
700%
increase in return on Google ad spend
> “The combination of Twilio and Segment will empower us to provide customer
> magic moments and communication that’s highly relevant”
>
> Christine Li Director of Marketing Technology, Allergan
Allergan logo
GREW THEIR DIRECT-TO-CONSUMER LOYALTY PROGRAM BY $400M
With Twilio, Allergan Aesthetics implemented new messaging tools and a
centralized source of customer data, driving an increase of 3M+ loyalty users.
Read the story
41%
reduction in cost per acquisition
3M+
more consumer loyalty users
40%
increase in sales through personalization
> “BGL’s customer experience is all about making it easy for our customers to
> interact with us. The test, learn, and adapt approach that Twilio enables
> through its open platform makes the refinement of that experience far easier
> to achieve than it would otherwise be.”
>
> Jayne Lansdell Associate Director of Process and Technology, BGL Insurance
BGL Insurance
BUILT A NEW VIRTUAL CONTACT CENTER IN JUST 8 DAYS
With Twilio, BGL Insurance built a new, Twilio-powered virtual contact center in
just 8 days, enabling 1,200 agents while maintaining the highest level of
customer service.
Read the story
1,200
agents onboarded fully remotely
8 DAYS
to build a new virtual contact center
60
agents upskilled on web chat
> “We were tired of monolithic systems that weren’t really flexible ...
> Volunteers really like [the new Twilio-powered alert system]. They can
> schedule themselves, do what they need to do, and communicate effortlessly
> with our dispatchers.”
>
> Jim McGowan Director of Planning and Situational Awareness for the American
> Red Cross of Chicago & Northern Illinois
American Red Cross logo
STAFFED VOLUNTEERS 50% FASTER
With Twilio, The American Red Cross built a new alert system that allows
dispatchers to send messages to volunteers quickly, which saves precious minutes
for dispatchers and responders in the face of an emergency.
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1,200+
disasters responded to every year
500+
active volunteers activated more efficiently
20%
of the US population served by app
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