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Submission: On September 06 via api from US — Scanned from DE
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Liberty Mutual Insurance logo
Liberty Mutual Insurance logo
Liberty Mutual Insurance logo
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The fastest way to find the information you need is your online account. Log in
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UPDATING YOUR ONLINE ACCOUNT IS EASIER THAN EVER
Select from one of the quick actions below to begin.
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MANAGE YOUR ACCOUNTCARET RIGHT
Get an overview of your policy and bill, access a complete history of your
documents, review your coverage, and much more.
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CHANGE YOUR POLICYCARET RIGHT
Easily make updates to your contact information and policy coverage without
picking up the phone.
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UPDATE YOUR BILLINGCARET RIGHT
Quickly access and update your billing preferences, including your payment type,
date, and frequency.
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DOWNLOAD OUR MOBILE APP – IT’S THE EASIEST WAY TO MANAGE YOUR POLICY
Use the QR code below to download the Liberty Mutual mobile app.
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DOWNLOAD OUR MOBILE APP – IT’S THE EASIEST WAY TO MANAGE YOUR POLICY
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FREQUENTLY ASKED QUESTIONS
Don't see what you're looking for? Visit our full list of FAQs
* UPDATE CONTACT INFO ONLINE
Q: How do I update my contact information online?
A: Have you moved or changed phone numbers recently? No problem — updating
your personal information is simple, and only takes a few minutes to
complete. Log in to make updates to your information below.
Update your info
* ASK BILLING AND PAYMENT QUESTIONS
Q: How do I make a payment online?
A: Paying your bill online is the fastest and most convenient way to pay. In
fact, you don't even need to log in to make a one-time monthly payment.
Skip login and pay
You can also log in to make a payment if you'd prefer, or to set monthly
autopay online.
Log in to pay
Q: How do I set up Autopay (automatic bill payments) and paperless billing?
A: For Autopay
Setting up Autopay is the preferred way to pay, and only takes a few minutes
to set up.
Enroll in Autopay
For Paperless Billing:
Once logged in, you can also enroll in paperless billing. Eliminate clutter
and access your bill online, simply, when you go paperless.
Go paperless
Q: How do I access past billing information?
A: Past transactions may be accessed under "Billing > Transaction History"
when a user logs in.
Log in to view
* ACCESS ID CARDS AND POLICY DOCUMENTS
Q: How can I get my insurance ID cards?
A: You can download our mobile app to have your ID cards with you all the
time.
Download the app
Q: How can I access and view all my insurance documents?
A: View a complete history of all your insurance documents (and ID cards) in
your online account. Simply log in and navigate to the Documents tab in the
top menu.
Access your docs
* HOW TO REPORT FRAUD
Q: How do I report fraud?
A: Contact Liberty Mutual immediately if you believe you need to report
insurance fraud.
Report fraud
Or dial our fraud line at 1-617-357-9500.
* HOW TO GET IN TOUCH WITH US
Q: What's the best way to get customer support at Liberty Mutual?
A: The easiest — and fastest — way to get answers to your customer support
questions is by logging in online. Use our customer portal to view and manage
your policy, make payments, and get answers to our most frequently asked
questions.
Log in
But if you need to get in touch with a customer service representative, you
can connect with us using the below methods:
Send us a text:
You can also text message us questions about your policy, billing, and
related concerns. We will respond to your questions by text message.
Text us
Send us a text:
You can text with a Liberty Mutual representative with your questions at any
time by sending a message to 80361. Standard messaging rates apply.
Connect using social:
Tweet us: @AskLiberty
Message us on Facebook: Liberty Mutual
By phone:
Dial customer service: 1-800-290-8711
By mail:
Billing Address:
Liberty Mutual Insurance Group
Personal Market - RPC
PO Box 1604
New York, NY 10116-1604
Life Insurance Address:
Protective
PO Box 12687
Birmingham, AL 35202-6687
For Life Insurance payments:
Protective
PO Box 2224
Birmingham, AL 35246
Corporate Headquarters:
Liberty Mutual Group, Inc.
175 Berkeley Street
Boston, MA 02116
Corporate information:
Liberty Mutual Insurance Group corporate offices
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1-800-426-9898
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© 2022 Liberty Mutual Insurance, 175 Berkeley Street, Boston, MA 02116
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Liberty Mutual is an Equal Opportunity Employer and an Equal Housing Insurer.
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To access Roadside Assistance, Optional Towing and Labor Coverage must be
purchased as part of your policy.
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