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Home
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 * 


 * CELEBRATING 26 YEARS OF IMPACT AND EXCELLENCE
   
   
   
   WE ARE THE EXCLUSIVE LICENSEE OF CRUCIAL LEARNING, DELIVERING AWARD WINNING
   CHANGE METHODOLOGY AND TRAINING PROGRAMMES ACROSS SOUTH AFRICA AND PARTS OF
   AFRICA.

 1. 





WE CHANGE AFRICA'S CORPORATE WORLD BY CHANGING BEHAVIOUR

OUR MISSION IS TO IMPROVE LIVES BY TEACHING PEOPLE SKILLS TO CHANGE BEHAVIOUR,
RELATIONSHIPS AND RESULTS.

THROUGH OUR AWARD-WINNING COURSES AND BESTSELLING BOOKS, WE HELP PEOPLE ADOPT
BEHAVIOURS THAT HAVE A DISPROPORTIONATE IMPACT ON OUTCOMES. WE CALL THESE
BEHAVIOURS CRUCIAL SKILLS.

BOOK A CALL


HUMAN SKILLS ARE THE NEW HARD SKILLS FOR THE FUTURE OF WORK

The outside world is struggling with uncertainty, chaos and fear. But suppose we
embrace and develop the human skills of empathy, deep listening, giving and
receiving feedback, resolving conflict and disagreement through tangible
relationship building and communication skills.

Read More
Prioritising these elements within your organisation can facilitate your
employees to maintain stability and serenity and redirect energy to
accomplishing their goals—and meet organisational ones. We call it cultivating
relational mastery, the ability to form and maintain healthy relationships,
which depends on human skills. People with relational mastery skills build
relationships rooted in mutual trust, respect, and transparency.


DEVELOPING HUMAN SKILLS—OFTEN CALLED SOFT SKILLS—IS AS ESSENTIAL TODAY TO A
BUSINESS’S SUCCESS AS HITTING YOUR KPIS OR REVENUE GOALS.

 


FOSTER PSYCHOLOGICAL SAFETY - A STRATEGIC PRIORITY

We are living through a period of extraordinary uncertainty—about our physical
safety, our economic security, and the daily conditions in which we will be
operating for the foreseeable future. One consequence is an undercurrent of
emotional disturbance characterised by rising levels of anxiety, depression,
fear, and stress. Transparency around expectations and the state of the business
lets people operate from a place of trust instead of fear. Free of that anxiety,
people can perform at their best, create and innovate, collaborate and lead.

Read More
At the same time leaders are confronting these challenges on a personal level,
they are also responsible for supporting a wide cross-section of people, all of
whom have their own range of experiences, emotions, and resources for responding
to the current situation. Many are paying a psychological toll that is still
poorly understood.




PSYCHOLOGICAL SAFETY IS AT THE HEART OF MANY OF THE CRITICAL CHALLENGES FACING
ORGANISATIONS TODAY AND IS CRUCIAL IN PREVENTING EMPLOYEE BURNOUT AND HIGH
TURNOVER; IMPROVING EMPLOYEE WELL-BEING; ENGAGEMENT, ADVANCING DIVERSITY,
EQUITY, AND INCLUSION.

By learning and practicing the supportive behaviours of psychological safety,
leaders can empower employees to voice their opinions, share their experiences,
and inspire the creativity that drives innovation, team and organisational
success. Our practical behaviour-focused training supports the creation of a
culture where employees can comfortably raise concerns, feel heard, valued and
respected, contribute ideas, and share unique perspectives.


IT IS OUR BELIEF THAT THE QUALITY OF YOUR CULTURE AND PERFORMANCE WILL NEVER
EXCEED THE QUALITY OF YOUR CONVERSATIONS.

 

THE NEW PSYCHOLOGICAL CONTRACT:


BALANCING ACCOUNTABILITY AND FREEDOM AT WORK

Distributed work and post-pandemic living have ushered in a new set of
challenges and opportunities when it comes to how people want to live and work.
It is time to deconstruct long-held practices and ways of being in the workplace
that prioritise control, predictability, and an unhelpful relationship between
leader and employee. Greater freedom and flexibility necessitates greater
accountability.

Read More
It is time to reimagine how different our workplaces can be when we believe
freedom is inherent in every person and accountability is chosen rather than
induced. If we are tuned in to the higher purpose and meaning in what we do, we
can freely choose to be accountable.



Life and work are each built around relationships—all the more in the new world.
Relationships cannot be effective if they serve only one party, or if they fail
to have mutuality and reciprocity, from the point of view of all the
participants.


IT IS TIME FOR US TO ENGAGE IN DEEPER AND MORE PERSONAL DIALOGUE AND CONFRONT
OUR LEADERS AND EMPLOYEES WITH THEIR FREEDOM.

Our communication programmes, Crucial Conversations for Mastering Dialogue and
Accountability will enable people to embrace issues and use healthier ways to
understand and mitigate any given situation in any professional or personal
setting. These conversations are structured to deal with any challenge. The
skills and breakthroughs that come with these conversations can be essential in
building bonds, trust, and reliability to find shared meaning and common ground.

GET STARTED


CREATE A HIGH TRUST, HIGH PERFORMANCE CULTURE

The business world is transforming—and fast. It requires a close look at the
details of how strategy, execution and company culture intersect. Leaders at
companies around the globe, both large and small, are seizing this moment in
time to reset their strategy, reinvest in their teams and sharpen communication
habits staff-wide. Many organisations are in the midst of making the permanent
shift to hybrid work and needing to invest in more effective communication.
Clearly defining company culture will be imperative in this new paradigm.

Read More
A high-trust, high-performance culture is a culture in which employees perform
well because they are engaged, valued, and continually learning. This gives
their work a greater purpose, instilling in them a continuous improvement
mindset and a dedication to the organisation’s mission and performance goals.



When strategy is part of the day-to-day, it becomes conversational and part of
the fabric of culture. The more you talk about it, the more accountability
grows. Trust is created when team members demonstrate care and respect for one
another's feelings and value all members' perspectives. More han ever,
organisations need high-performing teams to produce results and build strong
relationships.


IT IS OUR BELIEF THAT THE QUALITY OF YOUR CULTURE AND PERFORMANCE WILL NEVER
EXCEED THE QUALITY OF YOUR CONVERSATIONS.

Our workplace training programmes teach you how to achieve alignment and
agreement when the stakes are high, opinions vary, and emotions run strong.

With skills to speak up honestly and respectfully, we collaborate better, make
better decisions, and build a corporate culture of trust, safety respect,
accountability and high performance. It also enables people to get things done
and help people regain control of their lives, instil focus and clarity.

BOOK A CALL


PSYCHOLOGICAL SAFETY IS AT THE HEART OF MANY OF THE CRITICAL CHALLENGES FACING
ORGANISATIONS TODAY AND IS CRUCIAL IN PREVENTING EMPLOYEE BURNOUT AND HIGH
TURNOVER; IMPROVING EMPLOYEE WELL-BEING; ENGAGEMENT, ADVANCING DIVERSITY, EQUITY
AND INCLUSION.

 


TRUSTED BY

SOME OF THE WORLD’S MOST INNOVATIVE AND SUCCESSFUL ORGANISATIONS HAVE TRUSTED
THE HUMAN EDGE TO TEACH THEM CRUCIAL SKILLS.

--------------------------------------------------------------------------------



SOLE LICENSEE OF CRUCIAL LEARNING IN SOUTHERN AFRICA

BEE and CPD accreditation


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