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WINDOWS 10 START MENU, SEARCH, STORE APPS DOES NOT WORK TO MOUSE CLICKS ON
LINKED-CLONE VDI WITH PERSISTENT DISK (54877)

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Last Updated: 1/6/2023Categories: TroubleshootingTotal Views: 26850Language:
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SYMPTOMS

 * After a recompose, refresh, or rebalance operation with a persistent disk,
   Windows 10 start menu, search, store apps does not work to mouse clicks,
   starting with the logon.
 * This issue can affect multiple version of Windows 10 intermittently,
   depending on applications used.
 * The issue occurs on Linked-clone dedicated desktops with a persistent disk
   where the persistent disk is used to store app settings.




PURPOSE

The article describes the known issues and workarounds of Windows 10 Start menu,
Search, Store Apps issues.
 

Important: We recommend you migrate from Horizon 7 to Horizon 8 as soon as
possible. Horizon 8 offers numerous improvements in performance, scale, and
experience for both Administrators and end users. Please see Ensuring a
successful migration from Horizon 7 to Horizon 8 (89840)  for additional advice
as persistent disks are legacy technology and deprecated with Horizon 8 






CAUSE

Windows Store Application can store various information into both Guest
Operating System area and Persistent
 
For example,
The inconsistency for keys under the following keys can cause the start
menu/store app issues when the OS area(under HKLM) is refreshed.
 
(1) HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Notifications\< WNF NAME >
(2) HKU\< SID >_Classes\Local
Settings\Software\Microsoft\Windows\CurrentVersion\AppModel\SystemAppData\<
APPID >\PSR\WnfStateName




RESOLUTION

Possible workarounds after the start menu corruption occurred:

The following solutions may fix your corruption issue. Work through each
solution with administrator privileges on the virtual machine where the start
menu corruption occurred.
If the first solution does not fix the issue, then continue with the next
solution.

1. Re-register store applications
a. Run the following two cmdlets on PowerShell prompt.
 
REG DELETE "HKCU\SOFTWARE\Classes\Local
Settings\Software\Microsoft\Windows\CurrentVersion\AppModel\SystemAppData" /F

Get-AppXPackage | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register
"$($_.InstallLocation)\AppXManifest.xml"}

 
2. Clearing the store application cache.
a. Run wsreset.exe command on command prompt.

 
3. The app troubleshooter
a. Run the troubleshooter to resolve problems for Windows apps. For more
information, see Microsoft Document.

 
Possible workaround to prevent the issues:

To prevent the issue, the following settings are required. Apply the following
required workaround with administrator privileges in your main virtual machine.
Do not skip the required steps. To make them effective, recompose operation for
linked clones or re-provisioning for instant clones is required.
 
1. Disable Auto Download
a. Edit the following registry in your main virtual machine.
[HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\WindowsStore]
AutoDownload=dword:00000002


2. Disable Microsoft Consumer Experience
a. Edit the following registry in your main virtual machine.
[HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\CloudContent]
DisableWindowsConsumerFeatures=dword:00000001

 
3. Disable Windows Store InstallService (only for windows 10 - 1709 or later)
a. Run the following cmdlet on PowerShell prompt in your main virtual machine.
net stop InstallService sc config InstallService start=disabled


Optionally, we recommend applying the following optional workarounds if it is
possible in your use-case to prevent the issues more effectively.

1.    Disable store applications
These workarounds must be applied to your main virtual machine as well and
recompose or re-provisioning is required after applying the workaround to make
them effectively.
a.    Remove appx packages cmdlet on PowerShell prompt in your main virtual
machine.
Get-AppxPackage –AllUsers | Remove-AppxPackage

b.    Disable wlidsvc service (Microsoft Account Sign-in Assistant) using
services.msc in your main virtual machine or Block Microsoft Account using Group
Policy.
Note: You can NOT use Microsoft Account for this setting. If sysprep is used
while creating a pool and you encounter the start menu issue, you may skip this
step.

c.    Block Microsoft Store using Group Policy, "Turn off Store application".
For more information, see Microsoft Document

Note: You can still launch system apps, installed Windows apps and provisioned
Windows apps, however you cannot download a new store application. Do NOT set
"Disable all apps from Windows Store” on Group Policy, since it will disable all
apps including built-in apps such as calculator. For more information, see
Microsoft Document


2.    Do not use sysprep for customizing when creating a linked clones pool
because sysprep tries to update store apps in provisioned machine when the
environment is connected to the internet, Use quickprep instead. For more
details, see Microsoft Document.



RELATED INFORMATION

About changing start menu layout after Windows 10 version 1703 or later.
 
For more information, please refer to the following KB.
https://ikb.vmware.com/s/article/2150422

 


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