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DECISION TREE DRIVEN CUSTOMER INTERACTION GRAPHS

 

Create decision trees to interactively guide call center agents or self service
customers. Improve first call resolution (FCR) for technical support, or revenue
per sales associate.

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I

Watch Overview



Use Cases

How customers use Yonyx.

Sales

Achieve consistent performance across sales team.

Tech Support

Improve first call resolution (FCR) & average handle time (AHT).

Customer Service

Improve CSAT with guided business process workflows.

Quiz

Create “Learn as you make Mistakes” quizzes

Survey

Capture CSAT scores and customer feedback.

Self Service

Deflect incoming calls through interactive problem resolution




The Product

Built to scale.

Comprehensive and flexible tool suitable for countless use cases.

Create Guides Intuitively

With synchronized Map and Interactive views, Authors build guides by
interconnecting guidance steps and user responses.

CRM Data Connector

Read and write data from CRM fields to display / update information in
individual guidance steps.

Internal Use by Agents

Call center agents use the guides from a stand-alone landing page, or integrated
within their CRM system via Yonyx Data Connector.

External Use by Customers

Customers performing self service go through these guides interactively,
embedded within knowledge base articles.

Web-Services support

Call 3rd party web-services from individual guidance steps. Pass parameters and
receive values from 3rd party platforms.

Analytics and Reports

Detailed timestamped information about each customer interaction pathway
traversed by any user, is available via APIs and reports.

REST and Javascript APIs

Access guides one step at a time as JSON objects. Display guides through Mobile
Apps, Chatbots, or custom interfaces.

Multilingual Guides

Create guides in a single language and support customers in multiple languages
through XLIFF export and import.

Learn More



Sign up for a free trial today!

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Testimonials

Trusted by large organizations.

When assisting consumers in the market for a home, there a numerous variables.
Yonyx makes the transition from call-to-call, seamless for the user, enabling us
to create an exceptional consumer experience for the end-user, thank you!

Cynthia
Realtor.com

Fantastic Product and Customer Support. Great customer service throughout the
journey. Vendor is highly responsive and customizable product.

Jeff
Mutual of Omaha

We use Yonyx for technical support. Product is easy to use with enough depth to
allow for customization.

Michael
Cinemark

Yonyx is my true friend. Just like a true friend always moves you in a positive
direction, so does Yonyx when it comes to getting answers that help my
customers.

Rahul
Concentrix

Real easy to use, it helps me with guidance to resolve the customer issues.

Ramanujam
Ola Electric

Its easy to catalogue instructions which are easy to access during a call to a
customer. We can access the instructions to set up a modem or troubleshoot
internet issues with the customer. The user can access documents with graphics
and text and these can be copied and emailed to the customer!

Sandra
Eutelsat

The ability to input vital information that will populate in script is extremely
useful.

Johnny
Homeward Mortgage

One of the best software packages for end user and for content management:
The usage of yonyx for the end user is very simple and systematic.
Content quality and content management experience is great.
Easy access is one of its prime features. The scope of content moderation is
fantastic.
Content management, ease of adaptability of this software is great.
It is a value for money experience for the end user.

Pritam
Teleperformance

I have been using Yonyx for 5 years. I appreciate a script available at my
fingertips. I also appreciate how there are very little technical issues.
Usually I just refresh and the script updates. I also love how we can provide
instant feedback. I like that when I log in every single day there is an
automatic link that logs you into Yonyx. I appreciate that there is no time lost
and the script is readily available. My job is made easier because of it being
such a simple system.

Cassandra
Realtor.com

Yonyx is amazing for optimizing customer call flows. What I liked most was that
Yonyx can be customized to fit your exact needs. You can create flows to go
wherever you need and be able to get the right steps to handle an issue. Being
able to see reports on which areas are being used the least/most can help
eliminate unused flows but also help optimize the flows used the most to be as
smooth as possible. Yonyx makes it so agents can rely less on following a
knowledge base and more on just having the next step to resolving an issue.

Joshua
OneSupport

I am an Academic advisor. I love how easy it is for us to access the necessary
scripting we need. I haven't been using it for long, but it is pretty good. If
you have no idea what to say to the customer, Yonyx provides it based on the
scenario. That helps a ton!

Kissara
Achieve Test Prep




Simple pricing.

Professional

Stand-alone deployment

Internal Use (Call Centers)

By Agents, Authors & Admins.

$20

per user / month post usage

External Use (Customer Self Service)

Contact Sales

NUnlimited Guides
NNo limit on number of internal users.
NNo limit on number of external incidents.
NProfessional plan features

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Enterprise

Integrated deployment

Internal or External Use

Contact Sales

NProfessional plan plus
NREST APIs
NJavascript APIs
NSingle Sign-on Support
NCRM Data Connector
NWeb Services Support
NCustom Commands
NMultilingual Guides Support

Start Trial




Sign up for a free trial today!

Get Started Now!


USER VIEWS/YEAR


AUTHORING ACTIVITY/YEAR


NODES CREATED



Yonyx

About Us
Features
Privacy Policy
Terms of Service
Blog

Product

Platform Status
REST API
Javascript API

Contact

Yonyx Inc.
2033 Gateway Place, 5th Floor,
San Jose, California 95110, USA

866-289-7071
sales@yonyx.com
support@yonyx.com

User Reviews

Gartner Digital Markets


4.7 out of 5 stars