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Submission: On December 07 via api from US — Scanned from DE
Submission: On December 07 via api from US — Scanned from DE
Form analysis 1 forms found in the DOM
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* Members * Members Log In / Create an Account Choose Language * * * Search * FIND A DOCTOR * BENEFITS * OFFERS * EYEWEAR AND WELLNESS * PLAN OPTIONS * SHOP MEMBER RESOURCES AND COMMITMENTS In order to best meet the needs of members and comply with applicable laws, VSP provides a variety of resources and commits to the following: PROTECTED MEMBER CONFIDENTIALITY PROGRAM VSP members who are victims of domestic violence may request alternative communication methods for claims-related information. Click on the link to learn more. THE VSP FRAUD WATCH PROGRAM VSP has created the Anti-fraud and Abuse Program as a resource for members to report fraud and abuse. Click on the link to learn more. TIMELY ACCESS TO CARE You have the right to receive care and services in a timely manner Appointment Type Timeframe Routine Eye Exam Within 30 calendar days Non-Urgent Medical Within seven days Urgent Care If call is received during office hours, and the doctor determines the need of a member to be urgent, member should be seen within 24 hours Telephone Screening Evaluated to determine the severity of the condition and disposition within 24 hours Speciality Referral Within 14 calendar days from thte time the primary care provider requests the referral LANGUAGE INTERPRETER SERVICES You have the right to receive language interpreter services. When scheduling your appointment, tell the provider’s office that you need an interpreter at the time of your visit. NON-DISCRIMINATION STATEMENT Discrimination is against the law. VSP Vision™ complies with applicable Federal and State civil rights laws and does not exclude, deny benefits to, or treat people differently because of sex, race, color, religion, ancestry, national origin, ethnic group identification, age, mental disability, physical disability, medical condition, genetic information, marital status, gender, gender identity, sexual orientation. participation in government-sponsored health insurance programs, evidence of insurability, or source of payment. VSP Vision Provides * Free aids and services to people with disabilities to help them communicate better with us, such as qualified sign language interpreters and written information in other formats (large print, audio, and other formats). * Free language services to people whose primary language is not English, such as qualified interpreters and information written in their preferred language. If you require language assistance services, call 800.877.7195, 800.428.4833 (TTY). If you believe VSP Vision directly, through a contractor, or any other entity with which VSP arranges to carry out its programs has failed to provide these services or unlawfully discriminated based on a protected class noted above, you can file a grievance electronically at vsp.com or by mail or phone at: VSP Nondiscrimination Grievance Coordinator Attn: Complaint and Grievance Unit PO Box 997100 Sacramento, CA 95899-7100 800.615.1883, 800.428.4833 (TTY) You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at ocrportal.hhs.gov/ocr/portal/lobby.jsf or by mail or phone at: U.S. Department of Health and Human Services 200 Independence Avenue, SW Room 509F, HHH Building Washington, DC 20201 800.368.1019, 800.537.7697 (TTY) -------------------------------------------------------------------------------- CONTACT * Contact Us * Call Member Services * Email Member Services * GRIEVANCE FORM * FAQs LEGAL AND PRIVACY * Legal * Non-Discrimination Statement * * * Notice of Privacy Practices * Patient Rights * Terms and Conditions * Accessibility * Natural Disaster Resources * Privacy Statement RELATED SITES * VSP Individual Plans * VSP Vision * Eyeconic * Provider Hub * Eyes of Hope * Global Access Plan ABOUT * About This Site * About VSP * Become a VSP Provider * Careers * Shop * Sitemap CONNECT * Facebook * Twitter * Instagram * Pinterest * YouTube LANGUAGE ASSISTANCE Español| 繁體中文| Tiếng Việt| Tagalog| 한국어| русский| العربية| Kreyòl Ayisyen| Français| Deutsch| Polski| Português| Italiano| 日本語| فارسی| Հայերեն| Hmoob| ਪੰਜਾਬੀ| हिंदी| ภาษาไทย| ខ្មែរ| ພາສາລາວ| Srpsko-hrvatski| বাংলা| Shqipe| ܣܘܼܪܸܬ݂ © 2023 Vision Service Plan. All rights reserved. © 2023 Vision Service Plan. All rights reserved.