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Text Content

Help Center
   English
   
    * Español
    * Italiano
    * Português - Brasil

 * Pricing
 * Customer Support

 * Español
 * Italiano
 * Português - Brasil


Recipient FAQs
 * Use Your Digital Credentials
   * Your New Credential
   * Recipient FAQs
   * Accessing Your Credential
   * Using Your Credential
   * Changing Your Credential
 * Deliver Digital Credentials
   * Frequently Asked Questions
   * Designs
   * Attributes
   * Groups
   * Creating and Publishing Credentials
   * Managing Credentials
   * Collections
   * Emails
   * Analytics, Engagement and Market Value
   * Administrators and Team Members
   * Department Settings
   * The Branding Package
   * Premium White Labelling
   * The Spotlight Directory
   * Recommendations
   * Your Account
   * Subscriptions, Credits and Billing
   * Embed Accredible Tools
   * Partner Promotion
   * Pathways
 * What are Digital Credentials?
   * Accredible FAQs
   * Verification
   * Blockchain
   * Emails from Accredible
   * GDPR and Privacy
   * Terms of Service
   * Accredible System Status
 * Integrate with Accredible
   * API
   * Canvas
   * D2L Brightspace
   * Moodle
   * Thinkific
   * Zapier
   * Zoom
   * Blackboard
   * LearnDash
   * Salesforce
 * Earn More Credentials
 * Partner Customer Support



Back to home
 1. Help Center
    
 2. Use Your Digital Credentials
    
 3. Recipient FAQs

 * Use Your Digital Credentials
   
   * Your New Credential
   * Recipient FAQs
   * Accessing Your Credential
   * Using Your Credential
   * Changing Your Credential
 * Deliver Digital Credentials
   
   * Frequently Asked Questions
   * Designs
   * Attributes
   * Groups
   * Creating and Publishing Credentials
   * Managing Credentials
   * Collections
   * Emails
   * Analytics, Engagement and Market Value
   * Administrators and Team Members
   * Department Settings
   * The Branding Package
   * Premium White Labelling
   * The Spotlight Directory
   * Recommendations
   * Your Account
   * Subscriptions, Credits and Billing
   * Embed Accredible Tools
   * Partner Promotion
   * Pathways
 * What are Digital Credentials?
   
   * Accredible FAQs
   * Verification
   * Blockchain
   * Emails from Accredible
   * GDPR and Privacy
   * Terms of Service
   * Accredible System Status
 * Integrate with Accredible
   
   * API
   * Canvas
   * D2L Brightspace
   * Moodle
   * Thinkific
   * Zapier
   * Zoom
   * Blackboard
   * LearnDash
   * Salesforce
 * Earn More Credentials
 * Partner Customer Support


WHAT HAPPENS WHEN MY CREDENTIALS EXPIRE?


SOMETIMES CREDENTIALS ARE ONLY VALID FOR A SET AMOUNT OF TIME. SO WHAT HAPPENS
WHEN A DIGITAL CREDENTIAL EXPIRES?


HOW CAN I RENEW MY CREDENTIAL?

The best way to renew your credential is to contact your credential issuer
directly. When logged in, you can do this by clicking the 'Renew My Credential'
button within the warning message on your credential view. You may need to
provide supplementary materials to them directly, and Accredible will not be
able to help with that process.




--------------------------------------------------------------------------------


CAN I STILL SEE MY CREDENTIAL?

Your credential will still be visible, however, a warning will appear below the
credential stating to any viewer that the credential has expired.

--------------------------------------------------------------------------------



CAN I STILL MAKE CHANGES TO MY CREDENTIAL?

Yes, you can still make modifications like 'Add Evidence', 'Request a Name
Change', or 'Change Privacy'. If you do make changes to your credential,
remember that your credential will still appear with the expired notification.

--------------------------------------------------------------------------------



WHAT CAN I NO LONGER DO?

You will no longer be able to add an expired credential to your email signature
- as this will not communicate to viewers that it has expired. You will still be
able to download a PDF copy of your certificate, but it will have a stamp
communicating the date on which it expired.



--------------------------------------------------------------------------------


I REDID MY COURSE, WHY DID MY CREDENTIAL STILL EXPIRE?

When you retake a course you will be issued with a brand new credential, which
may be sent through to you sometime after your old credential expires depending
on the processing time for your issuer. Your old credential will remain expired.

--------------------------------------------------------------------------------


Has this article helped you? Let us know!

If you would like to tell us about any improvements you feel could be made to
this page, you can email us at support@accredible.com.

 

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