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 * Overview
 * Terms of Use
 * Governing Services Agreement
 * Service-Specific Terms
 * Privacy Basics
 * Privacy Notice
 * Cookies
 * Cookies Used on Survey Pages
 * Acceptable Uses Policy
 * Security
 * General


DID YOU KNOW?

63% of people consider a company's privacy and security history before using
their products or services.


PRIVACY BASICS

This is a snapshot of how Momentive treats personal information and data. FOR
FULL DETAILS READ OUR PRIVACY NOTICE. We have also linked to the corresponding
sections of the Privacy Notice in this Privacy Basics page.

For details of our Data Processing Agreement with standard contractual clauses
("SCCs") for data transfers see here. For our EU Data Transfer Statement see
here.




1. WHO AM I?

See Section 2 in our Privacy Notice for more information.

Such a deep question! “YOU” are someone really important to us, so to help you
find the bits that are most relevant to you – here is how we think of “YOU”
(depending on how you interact with Momentive).

Creators: You hold an account within a Momentive service.

Respondents: You have received a survey, form, application, or questionnaire
powered by a Momentive service.

Panelists: You have signed up and agreed to take surveys sent to you by
Momentive on behalf of Creators.

Visitors: You are just visiting one of our websites because you are curious, or
you have heard about us from our marketing or sales channels.

We have tried to summarize what personal information we collect about you and
how we manage it in plain English (as best we can, given we are a technology
business). We aim to be transparent with you.
We are always looking for ways to improve and welcome feedback on this
information through our privacy support team at privacy@momentive.ai.




2. HOW WE USE YOUR PERSONAL INFORMATION

See Section 3 in our Privacy Notice for more information.


WHAT WE COLLECT FROM YOU AND HOW WE USE IT

Contact Information (for example, name or email address).

Whose information?Our use of that personal informationCreators and PanelistsWe
use it when we need to contact you about products and services (unless you
unsubscribe) or to provide you with account and transactional information and
updates. Although you cannot unsubscribe from these notices, we try to contact
you only when necessary).
We will also respond back to you if you contact our customer support or sales
teams.RespondentsWe will respond to you if you contact us instead of the
Creator.VisitorsWe will respond to you if you contact our customer support or
sales teams and for our own business development – for example, we may contact
you in response to your inquiries or send you information about our services
where you operate in a business which may be interested in our services.

Usage information (how you use the services, what pages you click on, etc.)

Whose information?Our use of that personal informationCreators, Panelists and
VisitorsWe use this knowledge to improve our services for you and all users. We
also will market to you (unless you unsubscribe or change cookie
preferences).RespondentsTo help us improve the user experience for respondents
(so that questions are easier to answer), for machine learning purposes (we use
the data to keep training our models and to build new ones) and to understand
industry trends in and help improve the completion rates on, surveys/forms.

Device and browser data (for example, IP address, device type, MAC ID, browser
type)

Whose information?Our use of that personal informationCreators, Respondents,
Panelists and VisitorsWe use this for service optimization and troubleshooting
for your specific device/browser of preference (in other words, we want you to
see the best possible view of your Momentive website pages on your specific
device). We also infer your location from your IP address.

Cookies (data we get from first and third party cookies, page tags, pixels and
similar technology placed on your device)

Whose information?Our use of that personal informationCreators, Panelists
(excluding third party panel) and VisitorsWe will infer common identities across
different services and multiple devices such as tablets, browsers, and mobile
phones to create a continuous product experience or for security reasons, for
example. We will also tailor ads to you when you are browsing other sites
online, to enable us to determine the success of our advertising campaigns, and
to improve upon them.Respondents and Third Party PanelsWe only use essential
cookies on the survey taking experience for survey takers. See Cookies Used on
Survey Pages.



Log Data or log files that record data each time a device accesses a server.
This contains data about the nature of access, for example, originating IP
addresses, Internet service providers, the files viewed on our site (like HTML
pages, graphics, etc.), operating system versions, device type, and timestamps.

Whose information?Our use of that personal informationCreators, Respondents,
Panelists and VisitorsLog data can be used for a lot of different things but
predominantly we use it for: monitoring abuse and troubleshooting site and
security issues, improving the product functionality and creating new features,
tracking behavior for content and services at an aggregate level (for example,
to monitor service requests or service denial on our site overtime to ensure our
site remains stable) and fixing bugs or functionality issues.Creators, Panelists
and Visitors onlyWe will use log data to help us make recommendations to you or
track your visits to our sites.

Referral information. This is information about the place where you were before
you came to a Momentive site – for example, if you were on social media before
clicking on a link to a Momentive website, we record information about the
source that referred you to us.

Whose information?Our use of that personal informationCreators, Panelists
(excluding third party panels) and VisitorsWe use this data to track the success
of our integrations and referral processes and to plan further referrals.

Information from third parties and integration partners. This includes your name
and email address or IP address where you have given permission to those third
parties to share that information with us or where that information is publicly
available either online or through your device/browser data.

Whose information?Our use of that personal informationCreatorsTo ensure you can
sign-up to our service from a third party integration like
Facebook/LinkedIn/Microsoft/Google/SSO; to personalize our services for you; and
to ensure you can use our service in conjunction with other
services.RespondentsTo facilitate Creators in sending
surveys/forms/applications/questionnaires to you.PanelistsTo ensure we can
deliver a survey to you (if you are a third party panelist coming to us from one
of our panel providers) or to properly geolocate you for the purposes of survey
delivery.

Profile information. This includes your title, name, and photo (if you provide
it). If you are a Panelist, it also includes things like age range, gender,
salary range and other criteria you have shared with us.

Whose information?Our use of that personal informationCreatorsWe use this
information to provide you with a personalized service experience, to help
others identify you (if you are in a team or Enterprise account), to personalize
marketing information, as well as to make product, feature and service
recommendations to you and your organization so you can optimize the use of the
services we offer.PanelistsWe use your profile to more accurately direct surveys
to you.

All of the above categories of information.

Whose information?Our use of that personal informationCreatorsTo help improve
our marketing by, for example, building user profiles to ensure our marketing
materials are relevant to you and optimize our campaigns using machine
learning.Creators and PanelistsFor legal and security purposes such as enforcing
our agreements, preventing unlawful or abusive activity, responding to legal
inquiries and lawful requests, and preventing fraud.

 * Other things Creators care about
   
   Account Information and Settings
   
   We use this information to run your account and honor your service
   preferences. If you are an Enterprise user, we co-manage this information in
   conjunction with your organization.
   
   Registration information
   
   We use this information to send you transactional emails and updates about
   usage and billing.
   
   Billing information
   
   We use this information to bill you, to properly manage your payments, and
   for our own internal financial audit purposes.
   
   Address book information (emails and phone numbers)
   
   We use this information only to deliver your surveys to your recipients.
   
   Survey/form/application/questionnaire data
   
   We use this information only to deliver the services to you, return analyzed
   response data to you, and improve the services.
   
   End Page
   
   If you use our survey tool, your Respondents may reach the standard survey
   end page on completion of a survey. The end page is part of the Momentive
   website. We may include our own research surveys on this end page. These
   surveys are optional for any Respondent to take or skip.

 * Other things Respondents care about
   
   We host surveys, forms, applications, and questionnaires on our websites and
   collect your responses. If you have any questions about a survey you took or
   a form, application, or questionnaire you completed, please contact the
   Creator directly. Momentive is not usually responsible for that content. The
   Creator is usually the same person who invited you to take the survey or
   questionnaire or complete the form or application and they should have their
   own Privacy Notice.
   
   We do use and analyze usage information about responses (for example, looking
   at page view data, response rates, response types and survey type):
   
   • To make our recommendations around surveys or services included on our
   website at the end of a survey taking experience more relevant;
   • To improve the user interface;
   • To maintain a consistent and reliable user experience; and
   • To improve services by looking at what questions Creators are asking and
   the quality of their responses and response rates so that we can enhance our
   existing features and build new ones to optimize question/answer rates for
   Creators.
   
   For more information, see Sections 3 and 6 of our Privacy Notice.
   
   Whether or not your responses are anonymous depends on how the Creator of the
   survey/form/application or questionnaire you receive has configured it.
   Contact them to find out, or click here to read more about respondent
   anonymity.

 * Other things Panelists care about
   
   If you are a Panelist - you have signed up to take surveys relevant to you,
   as sent to you by Momentive or a Momentive customer. Momentive encourages
   only residents of the United States to sign up to its Contribute or Rewards
   panel. For other panels that are not internally sourced by us, we partner
   with various panel providers. We therefore have a separate Privacy Notice for
   panelists who took a survey originating from our service but who are not
   Contribute or Rewards panelists. If you are one of these panelists, you can
   click here to read our Third Party Panelist Privacy Notice. If you are a
   Contribute or Rewards panelist – read on!
   
   We do not sell your profile to marketing firms! While we do provide some of
   your profile to our customers who wish to deploy surveys (see our Contribute
   Privacy Statement), we do not sell it to marketing companies – we allow our
   customers to send you surveys solely based on your profile suitability.




3. IMPORTANT NOTICES

A Special Cookies Statement: We use cookies, pixels and similar technology as we
have said above. This technology can help us make sure that you are seeing only
advertising relevant to you. However, there is a lot about the world of cookies
online that needs to improve. We encourage you to inform yourself about your
rights in this area and to actively engage with cookie tools on websites to
ensure you are expressing your preferences. We have worked hard to improve our
preference management of cookies on our sites but it is important you manage
these preferences all across the Internet too. Depending on your geographic
location you can withdraw your consent to our use of non-essential cookies by
interacting with our in-product cookie preferences tool.

See Section 6 in our Privacy Notice for more information on Cookies.

Our Privacy Commitment: Your surveys, forms, applications, and questionnaires
and any responses you collect through them are private (except if you have made
them available via a public link). We don’t sell those individual responses to
anyone and we use them only for purposes related to providing or improving our
services for you, and as outlined in the Privacy Notice. For example, we do make
use of respondent related data in our survey tool to aggregate usage trends
(mainly metadata) around Respondents (types of questions answered and success of
specific survey and question types over time) so that we can make more accurate
recommendations to you around use of our services.

We respect respondent contact information. To make it easier for you to invite
people to take surveys and questionnaires or fill out forms and applications via
email, you may upload lists of email addresses or phone numbers, in which case
Momentive acts as a mere custodian of that data. We don’t sell these email
addresses or phone numbers and we use them only as directed by you and in
accordance with our Privacy Notice. The same goes for any Respondent email
addresses or phone numbers collected in your account.

If you are a California consumer, please visit our California Supplemental
Privacy Notice for more information about our use of your personal information.




4. WHO WE WORK WITH

See Section 5 in our Privacy Notice for more information.

To help us provide certain aspects of our services, we work with affiliates and
trusted partners – in particular, we engage third parties:

• To facilitate our email collectors for sending surveys by email or text to
Respondents. For email delivery, we use SparkPost and for text/SMS services we
use Twilio. We share the relevant contact information for respondents (email
address or phone number as applicable) with these third parties;
• To facilitate customers in making payments and to detect fraudulent payment
attempts;
• To deliver and help us track our marketing and advertising content;
• To help us track website conversion success metrics; and
• To manage our sales and customer support services to you (including resolving
disputes).

Where we use any third parties to help us deliver services to you (the Creator),
and they process your data as part of those services, we maintain a list of
these third parties here. Keep in mind this list covers all of our different
services, so not all of these third parties will be applicable to the service
you are using.


5. HOW LONG DO WE KEEP YOUR DATA?

See Section 8 in our Privacy Notice for more information.

If you are a Creator, we generally do not delete the data in your account as
long as your account is active – you are responsible for and control the time
periods for which you retain this data. You can read about this here for our
surveys tool and here for our GetFeedback Digital service. Here are some
exceptions:

• If you are a free user on our platforms and you have not engaged with the
service actively for some time, we reserve the right to delete your account and
data in accordance with our data retention policy.
• If you have exceeded your response limit in a Basic (free) account, we will
delete the overages if you do not upgrade within a fixed timeframe.

We also encourage Creators to actively review their data retention practices in
their account and take care to retain data only as long as is strictly
necessary.


6. YOUR DATA RIGHTS

See Section 14 in our Privacy Notice for more information. If you want to
exercise your rights, please contact us here.


7. OTHER

We may occasionally include optional additional surveys (accessible from the
standard survey end page) on completion of our customer surveys. Participating
in these research surveys is entirely voluntary. If you have taken a survey or
submitted a form which we created as part of our own research projects, you can
read our Momentive Research Privacy Notice here for more information.

ALTHOUGH PRIVACY BASICS APPLIES TO ALL OUR SERVICES, IF YOU ARE USING THE BELOW
SERVICES PLEASE CLICK ON THIS LINK TO BRING YOU DIRECTLY TO SERVICE SPECIFIC
INFORMATION:

TECHVALIDATE
SURVEYMONKEY APPLY (formerly FLUIDREVIEW)
WUFOO
GETFEEDBACK DIGITAL
GETFEEDBACK DIRECT (or any Early Adoption New Services)
SURVEYMONKEY CONTRIBUTE/REWARDS (IN-HOUSE PANEL)

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