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Navigation Toggle
Navigation Toggle
* TICKETS
* All Ticket Plans
* Single Game Tickets
* HEAT Season Tickets
* Partial Plans
* Group Tickets
* My HEAT Season Tickets
* PREMIUM
* Premium Seating
* Premium Dining
* Bacardi Ocho Lounge
* HEAT Elite
* TEAM
* Team Roster
* Team Leaders
* Game Notes (.PDF)
* Media Guide
* SCHEDULE
* Schedule And Scores
* Road Rally Schedule
* How To Watch HEAT Games
* MEDIA
* Team News
* Videos
* Photos
* Coup's Words Articles
* Wallpapers
* Yearbook
* COMMUNITY
* Impact
* Event Recaps
* Mental Health
* Initiatives
* Foundation
* Education
* Scholarships
* Donations
* HEAT Academy
* Requests
* Social Justice
* HEAT NATION
* HEAT App
* HEAT Dancers
* Burnie ‑ HEAT Mascot
* HEAT Entertainment
* Jr. HEAT Basketball
* Jr. HEAT Dancers
* Email Sign Up
* HEAT Check Gaming
* HEAT Group Careers
* SHOP
* New Arrivals
* Court Culture
* Men
* Women
* Jerseys
* Headwear
* T‑Shirts
* Retail Locations
* KASEYA CENTER
* Kaseya Center Events
* Know Before You Go
* Food And Beverage
* 601 Miami
* Parking/Transportation
* SEARCH
THE MIAMI HEAT APP
The official app of the Miami HEAT is where HEAT Nation can stay up to date on
the hottest team in the NBA. Follow the team, access your mobile tickets, view
exclusive content, shop our retail store and upgrade game experiences - all in
one place.
GET IN THE GAME WITH MOBILE ENTRY
Mobile Only Entry
1
Download the Miami HEAT app and tap "menu" then "tickets".
Tap Indicator
2
Sign in using HEAT Account Manager or your Ticketmaster.com Account login name
and password.
3
Once logged in, your tickets for all upcoming games will be displayed. Tap the
game to open your mobile ticket(s).
Tap Indicator
4
Locate the right ticket and tap "View Barcode" to scan into the game.
Tap Indicator
5
The moving line over your ticket's barcode ensures it is secured. Swipe right to
scan the next ticket.
6
For a faster experience at entry, we suggest adding your ticket to your device's
wallet. Locate the right ticket and tap "Add to Apple Wallet" to save your
ticket to your device's wallet.
Tap Indicator
7
On game day, simply open your NFC ticket and hold your phone near the ticket
reader.
PreviousNext
Receive Ticket Transfer
1
When someone sends you a ticket via text message you will receive a link via
text. Tap the link to accept your ticket.
Tap Indicator
2
To receive your ticket, you must log in using a HEAT account. If you don't
already have one, tap "Create Account", enter your information and log in.
3
Once you've logged in, tap "Claim Tickets" to get your tickets. You can now
access your tickets on the HEAT app or tap "View Barcode" from this screen to
scan in at the gates.
PreviousNext
Transfer My Tickets
1
From the tickets screen tap "send"(refer to Mobile Entry Guide if you need help
getting here)
Tap Indicator
2
Select the seats you would like to send.
3
Select a contact from your device's address book, or tap the option to enter
manually.
4
If you selected manually, enter your recipient's contact info and delivery
method(phone or email). Then tap "Send".
Tap Indicator
PreviousNext
Sell My Tickets
1
Tap on "Sell" from the Tickets Screen(refer to Mobile Entry Guide if you need
help getting here)
Tap Indicator
2
Select the seats you'd like to post for sale.
3
Set the price.
4
Select payout method.(*Note: Seller credit is only for Season Ticket Members.)
5
For Direct Deposit option enter your bank info in this Secure Form.
6
Review the post info for accuracy, and tap Sell Ticket(s) when ready. You are
all set.
Tap Indicator
PreviousNext
*Note: The first time you tap Tickets, you will need to use the same email
address associated with your Season Ticket Memberships Account or the email
address used when purchasing or accepting transferred tickets. If you do not
have HEAT tickets (or have not yet accepted a ticket transfer), you will not be
able to log in.
Got a Parking Pass? Read This!: Please note that if you have a Parking Pass for
Bayside Marketplace, P2 Parking Garage or the World Center, the pass will load
like a ticket into the Tickets area on the HEAT App and you will scan your
smartphone as you enter the garage.
HEAT REWARDS
The Miami HEAT Season Ticket Members are able to participate in an exclusive
benefits & rewards program.
Access Membership Card
1
Open the Miami HEAT App, tap "Menu," then "Members."
Tap Indicator
2
If it is your first time accessing your digital card, please accept the Terms &
Conditions to continue.
3
Your Season Ticket Member information, digital card, and HEAT Rewards points
will appear.
4
For a faster experience at entry, we suggest adding your ticket to your device's
wallet. Locate the right ticket and tap "Add to Apple Wallet" to save your
ticket to your device's wallet.
PreviousNext
Access Rewards Marketplace
1
Open the Miami HEAT App, tap "Menu," then "Members."
Tap Indicator
2
On the top right of your screen, please tap on "Rewards."
Tap Indicator
3
Toggle between the different tabs to view the different offerings in the
marketplace.
PreviousNext
Redeem Rewards
1
Open the Miami HEAT App, tap "Menu," then "Members."
Tap Indicator
2
On the top right of your screen, please tap on "Rewards."
Tap Indicator
3
Tap on an item an item in the marketplace you'd like to redeem.
Tap Indicator
4
Read the description, select the quantity you'd like to redeem and tap "Redeem
Now."
Tap Indicator
5
When the conformation message appears, please agree to continue.
Tap Indicator
6
Oon the top left of the screen, tap on "My Card." Scroll to the bottom of the
page to view your pending rewards and tap on the HEAT Rewards item.
Tap Indicator
7
A QR code will appear. Please follow the instructions and scan the QR code at
redemption location.
PreviousNext
Arena Bucks Benefit
1
Open the Miami HEAT App, tap "Menu," then "Members."
Tap Indicator
2
On the top right of your screen, please tap on "Rewards."
Tap Indicator
3
Next, select the "money bag" icon(located above HEAT Rewards Point Balance).
Tap Indicator
4
Based on Member's available HEAT Rewards Point balance, scroll to the Arena
Bucks amount to purchase and select Purchase Now.
Tap Indicator
5
On the next screen, select the "Purchase Now" red button and then select green
"green" confirm button.
6
HEAT Rewards points will be subtracted from balance, and Arena Bucks will be
redeemed and available to apply towards purchase(s).
PreviousNext
* HOW DO I USE MY HEAT REWARDS MEMBER CARD?
* Before each transaction when purchasing food, beverage, and apparel, scan
your Member Card to earn extra HEAT Reward points and receive your Member
discounts. Exclusion may apply.
* By scanning your Member Card, you can earn one (1) HEAT Rewards point for
every $1 spent. Your HEAT Rewards points balance will update in your HEAT
Rewards Account within 24 hours of your transaction(s).
* By scanning your Member Card, save 10% off at select concession stands in the
100 and 300 levels of the Kaseya Center*. Exclusion may apply.
* HEAT Rewards and your Member Card can also be accessed via the mobile site
* How To Earn Extra HEAT Rewards Points?
* For one ticket scanned from the primary Member Account, earn 200 extra points
(And earn 50 extra points when scanning before tipoff).
* Earn 150 extra points by typing a HEAT Rewards Code in the Miami HEAT App.
When announced during HEAT TV and/or radio broadcast coverage of away games,
go to the Members area on the HEAT App, tap Rewards, and the HEAT Rewards
Code section is located on the HEAT Rewards Account page.
* WHERE CAN I USE MY HEAT REWARDS MEMBER CARD?
* HEAT Rewards Member Card can be used at Miami HEAT Store locations at the
Kaseya Center, at Dolphin Mall, at Pembroke Pines Mall and the Miami
International Airport.
* Select concessions stands at the Kaseya Center and exclusions may apply.
Please note that HEAT Rewards discount only applies to concession areas where
food is sold. Items at specialty carts, bars, beer stands, and premium areas
are available at regular menu prices.
* Use your HEAT Rewards Member Card and Arena Bucks at these locations:
* Papa Johns Stand - Sections 101 and 113
* Prime Burger Grill Stand - Sections 105, 117, 308 and 324
* Chicken Ciao Stand - Sections 108 and 309
* Downtown Dogs Stand - Section 112
* Pollo Tropical - Section 120 and 325
* Bodega Stand - Section 124
EXCLUSIVE ACCESS
Purchase Bacardi Ocho Pass
1
Open the Miami HEAT App, tap "Menu," then "Access."
Tap Indicator
2
Select the game you wish to buy access for.
3
Select the quantity of access passes you'd like to purchase.
Tap Indicator
4
Choose your form of payment, agree to the Terms & Conditions and tap on
"Checkout."
Tap Indicator
5
If you selected credit card, please enter the credit card number and continue.
6
A confirmation note with the QR code will appear.
PreviousNext
*Please Note: This pass grants you access into the Bacardi Ocho Lounge. A valid
game ticket is still needed to enter the Kaseya Center. Food and beverage not
included. To book a table reservation, please click here.
GRAB THE HOTTEST GEAR FROM THE HEAT APP
Purchase HEAT Gear
1
Open the Miami HEAT App, tap "Menu," then "Shop."
Tap Indicator
2
On the top left of the screen, tap on Menu option to search for desired
merchandise.
3
Select the type of merchandise you are looking for.
Tap Indicator
4
Tap the the item you wish to buy.
5
Tap "Add to Cart."
Tap Indicator
6
If you'd like to continue shopping, please tap "Continue Shopping." If you'd
like to checkout, please tap "View Cart."
Tap Indicator
7
Tap "Checkout."
Tap Indicator
8
Enter your contact information, shipping information, and payment information. A
confirmation email will be sent to you after your order is placed.
PreviousNext
FREQUENTLY ASKED QUESTIONS
General
What is mobile only entry?
The Kaseya Center has adopted "mobile only entry." That means you won't need a
paper ticket to enter the Kaseya Center any more. Instead, you'll use the Miami
HEAT Mobile App - available for free in the app stores - to access your ticket.
Scan or tap your mobile ticket at the gate and you're in!
Some tips on getting into the Kaseya Center with mobile tickets:
1. Mobile tickets should be viewed on the device before proceeding through
security gates.
2. For easier entry and movement throughout the building, please transfer
mobile tickets to each member of your party prior to arriving at the Kaseya
Center.
3. Mobile tickets cannot be transferred after they have been scanned at the
gate.
4. Screenshots & printouts will not be accepted for entry.
How do I get the Miami HEAT App?
The Miami HEAT App is free on the App Store and Google Play Store.
How do I manage Tickets on the app?
First, open the Miami HEAT App. Tap the Menu button at the bottom of the screen,
then tap Tickets. You will need to enter your Account Manager login or your
Ticketmaster.com account login. This is the email address you used when you
purchased or were transferred your tickets.
Once your account is connected, you can view, transfer, and resell tickets right
from your phone.
How do I manage Tickets on my device's wallet app (i.e. Apple Wallet/Google
Pay)?
From the Miami HEAT mobile app or ticket email, tap the Add to Apple Wallet
button to add your ticket to Apple Wallet or Google Pay. When approaching the
entrance/gate, tap on the notification, or open Wallet to access your ticket.
After this, hold your smartphone near the ticket reader to scan into the Kaseya
Center similar to how you pay using Apple Pay at the register. If you have
multiple tickets, swipe left to find them, then hold near ticket reader.
Why is the Miami HEAT moving to mobile only entry?
Adopting mobile only entry is all about improving the fan experience at the
Kaseya Center. Mobile only entry makes getting into the Kaseya Center seamless,
simple, and fast. You'll be able to manage, access, transfer, and sell your
tickets from your mobile device. Mobile only entry allows for contactless entry,
control of your tickets from your phone, cuts down our carbon footprint, and
reduces your risk when it comes to lost, stolen, or counterfeit tickets.
What if I don't have a smartphone, or it is lost and/or broken on game day?
If you do not have a smartphone for any reason, you'll need to visit the Kaseya
Center Ticket Office located next to Gate 4 on the north side of the Kaseya
Center on game day. Please have a valid ID for the name on the account.
What if I have a Windows Phone, a Blackberry, or otherwise can't download the
Miami HEAT App?
You can always access your tickets via your smartphone's browser.
If you are a Season Ticket Member, go to https://am.ticketmaster.com/heat/ and
log in with your HEAT Account to access your mobile tickets.
If you purchased individual game tickets using the Ticketmaster website, go to
https://www.ticketmaster.com, use your credentials to log in, and click on My
Account.
If you do not have access to any kind of smartphone, please visit us at the
Kaseya Center Ticket Office next to Gate 4 on game day. You will need to bring a
valid ID with the name on the account.
I use my tickets for business and need a receipt. Where can I get one?
If you are a HEAT Season Ticket Member, log into HEAT Account Manager at
https://www.heat.com/managetickets. Click or tap on “Invoices” then click or tap
on “Completed Invoices” to view all of your receipts.
If you are an individual game purchaser, you'll receive an email with your seat
and pricing information when you purchase the tickets.
What if I need help on game day?
Our dedicated team of experts - the A-Team - are ready to help ensure that every
ticketholder can enter the Kaseya Center as quickly as possible! The A-Team can
assist with Mobile Entry, Ticketing, and answer your questions on the spot. They
are located throughout the Kaseya Center and can be easily identified wearing a
white A-Team polo.
Why is there a moving line over my ticket's barcode?
The moving lines over your ticket's barcode is a security measure known as
SafeTix, an enhancement to our mobile entry ticketing technology. Your mobile
ticket contains an encrypted barcode that automatically refreshes every few
seconds, making it impossible for screenshotted or photocopied tickets to be
used at our venue. The moving line over the barcode also allows our staff to
easily identify a valid ticket vs. a screenshot or photocopied ticket. This
gives you the peace of mind knowing that your ticket is valid for entry.
I added my tickets to Apple Wallet but I don't see a barcode. Is this a valid
ticket?
Yes, your ticket is valid. Tickets that are added from the HEAT app to Apple
Wallet or Google Pay will now include Near Field Communication (NFC) technology
that allows you to enter the Kaseya Center through a simple “tap” similar to how
Apple Pay/Google Pay works. This technology provides a faster and more secure
experience at the gates. This also means your ticket will not show a barcode
when added to Apple Wallet or Google Pay.
What are the benefits to adding my tickets to Apple Wallet?
To expedite entry, iPhone users are encouraged to add tickets to their Apple
Wallet. Adding tickets to your Wallet provides for easier and more secure entry
into the Kaseya Center. Ultimately, Apple Wallet makes your entry experience
more convenient and quicker, minimizing the time spent waiting in lines.
What are the benefits to adding my tickets to Apple Wallet?
Once your digital tickets are saved to your Apple Wallet, you can use your Apple
Watch to access the tickets! Double-click the side button on your Watch to
activate the Wallet. Next, hold the display of the Apple Watch with your tickets
within a few centimeters of the ticket reader. Wait until you feel a gentle tap.
The ticket reader will automatically detect your tickets in Wallet.
What if I can't download the Miami HEAT App?
You can always access your tickets via your smartphone's browser.
If you are a Season Ticket Member, go to https://heat.com/managetickets and log
in with your HEAT Account to access your mobile tickets.
If you purchased individual game tickets using the Ticketmaster website, go to
https://www.ticketmaster.com, use your credentials to log in, and click on My
Account.
If you do not have access to any kind of smartphone, please visit us at the
Kaseya Center Ticket Office next to Gate 4 on game day. You will need to bring a
valid ID with the name on the account.
If I come in with my family or group of friends using my phone and someone needs
to go to concessions or use the restroom, do I need to give them my phone?
We highly encourage fans to use the transfer option within the app before
arriving to the Kaseya Center even if you are entering the building as a group.
That way everyone has the flexibility of moving about the building while
possessing their own ticket.
If you have young children that need to use the restroom and you are
uncomfortable giving them your phone, our ushers and guest services staff will
be sensitive to those situations and will happily help kids find their way back
to their seats.
Kaseya Center Entry
What if I'm not going to the game, but I purchased tickets?
You can access and manage all your tickets as soon as you purchase them, or if
you received a transfer, tickets are available as soon as you complete the
acceptance process online. That means you can transfer and resell them at any
time using the HEAT app or the web. Your tickets' barcode, which is required to
enter the Kaseya Center, will be visible immediately.
How do I accept tickets someone has sent me?
Yes. Once you tap on the event tile, you will be able to swipe left and right
through the available tickets. However, we highly recommend transferring your
tickets to each person attending the game so everyone can come and go to their
seats during the game.
Does the person I send Tickets to need an account?
No. Screenshots and printouts of tickets will not be accepted. HEAT tickets have
SafeTix technology which automatically refreshes the barcodes every few seconds
so it cannot be printed, screenshotted or copied.
What if I forward tickets to the wrong email address? Can I recall tickets I've
sent?
Tickets display different colors and text descriptions that identify a ticket's
Premium access. The face of your mobile ticket will be a different color, which
will indicate your access type. Our staff is also trained to help you identify
which access you may have.
Transferring Tickets
What if I'm not going to the game, but I purchased tickets?
If you bought the tickets for a friend or family member, you will need to
transfer the tickets to them - which you can easily do through the Miami HEAT
App. Once in the Tickets section, simply tap the game, select “Transfer Tickets”
and enter the recipient's email address. You can also text the tickets to your
friend(s). Please allow 15 minutes for the transfer to be completed. Once the
transfer is complete, the recipient will receive an email notification. They
will need to accept the transfer to allow the tickets to show up in their
account. Note: They must tap on "accept the transfer" in order to access the
tickets. They cannot accept the tickets by replying to the email.
How do I accept tickets someone has sent me?
Email: If you received an email, simply click on accept the transfer to claim
your tickets. You can do this either on your mobile phone or a desktop.
Text Message: If you received a text message just tap the link in the text to
accept your tickets right from your mobile phone.
Does the person I send Tickets to need an account?
Yes. If they don't have one already, they will need to create a ticketing
account before they can accept the offer. You can create an account here
What if I forward tickets to the wrong email address? Can I recall tickets I've
sent?
As long as the recipient has not accepted the tickets, you can cancel a transfer
and resend to the preferred email address. You can cancel a ticket transfer by
either going to the Tickets section of the HEAT App or HEAT.com/managetickets,
tapping on the game and cancel.
I'm transferring my tickets to a friend. Does my friend have to download the
Miami HEAT App?
No. Although we recommend using the Miami HEAT App, your friend does not need to
download it to access the tickets you transferred them. Your friend should refer
to the email they received with the details about your tickets. They'll use
their smartphone browser to log in with their email address and the tickets will
be available on HEAT.com/managetickets.
I've clicked on “accept the transfer” multiple times but I still can't access my
tickets.
Not to worry, your tickets have already been accepted! You can't accept the
ticket transfer multiple times. You must access the HEAT App or
HEAT.com/managetickets and login with the email address associated to the ticket
transfer to access your tickets.
What is the benefit of transferring tickets?
Transferring tickets allows you to securely send some or all of your tickets
directly from your Ticketmaster account to other people. It also allows everyone
in your group going to the event to have their own ticket in-hand. This makes
for easier entry and movement throughout the building.
Selling Tickets
Can I still sell my tickets online?
Yes! You can post your tickets for sale using the Miami HEAT App. We've created
a handy step-by-step guide for posting your tickets using the App,
You can also post your tickets for sale from a desktop computer. You can do this
by posting your tickets to Ticketmaster's secondary marketplace as usual by
logging into HEAT Account Manager at https://am.ticketmaster.com/heat/ Click on
the game you'd like to sell, click on "Sell Tickets," and follow the
instructions.
Can I still sell my tickets on a secondary market other than Ticketmaster's?
Yes, but keep in mind that Ticketmaster's secondary market is the only 100%
verified, 100% secure marketplace for HEAT tickets. If you still want to use
another marketplace, you will need to contact that company for its specific
policies regarding posting mobile tickets for sale.
STILL HAVE QUESTIONS? CONTACT YOUR REP OR EMAIL US AT MOBILE@HEAT.COM AND WE'LL
BE HAPPY TO HELP!
TICKETS
* All Ticket Plans
* Single Game Tickets
* HEAT Season Tickets
* Partial Plans
* Group Tickets
SCHEDULE
* Schedule & Scores
* Road Rally Schedule
TEAM
* Team Roster
* Team Leaders
* Game Notes
MEDIA
* Team News
* Videos
* Photos
* Yearbook
SHOP
* New Arrivals
* Men
* Women
* Jerseys
* Headwear
HEAT NATION
* HEAT App
* HEAT Dancers
* Burnie ‑ HEAT Mascot
* HEAT Entertainment
* Email Sign Up
* HEAT Check Gaming
* HEAT Group Careers
* Contact Us
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