www.brightpattern.com Open in urlscan Pro
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Submitted URL:
http://brightpattern.com/
Effective URL:
https://www.brightpattern.com/
Submission: On October 23 via api (October 23rd 2023, 7:15:47 am UTC) from US — Scanned from DE

Form analysis
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Text Content

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 * Products
   * Omnichannel Platform
     * Contact Center as a Service (CCAAS)
     * Call Center Software Solutions
     * Key Features
       * Omnichannel
       * Cloud Call Center Software
       * Bots & AI Capabilities
       * Interactive Voice Response
       * CRM Call Center Software
       * Omnichannel Quality Management
       * Predictive Dialer
       * Contact Center Mobile App
   * CRM Integrations
     * CRM Integrations
       * Microsoft Dynamics 365
       * Salesforce
       * Zendesk
       * Oracle Service Cloud
       * Hubspot
       * Zoho
   * Other Integrations
     * Microsoft Teams Integrations
     * WFO/WFM Overview
     * ITSM Integrations
       * Ivanti Service Management
       * ManageEngine
       * ServiceNow
 * Pricing
 * Solutions
   * Call Center Software By Industry
     * BPO
     * Tech
     * Healthcare
     * Insurance
     * Retail
     * Travel and Hospitality
     * Financial Services and Banking
     * Telecommunications
     * Government
     * Utilities
     * Education
   * Call Center Software By Function
     * Remote Call Center Solutions
     * Sales and Marketing
     * Customer Service
     * Inbound Call Center
     * Outbound Call Center
     * IT Service Management Solutions
   * Compliance
     * Fully Compliant Call Center Software
     * PCI-Compliance
     * HIPAA Compliance
     * GDPR Compliance
     * TCPA Compliance
     * SOC 2 Compliance
     * Call Center Software for Visually-Impaired
   * By Company Type
     * Enterprise
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     * Virtual Call Center
 * Partners
   * Partners
     * Partners
     * Become a Bright Pattern Partner
     * Partner Portal
 * About US
   * About Bright Pattern
     * Why Choose Bright Pattern
     * About Us
     * Blog
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     * Resources
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     * Success Stories
     * Contact Us
     * Bright Pattern Sitemap

Request a demo
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 * Products
   * Omnichannel Platform
     * Contact Center as a Service (CCAAS)
     * Call Center Software Solutions
     * Key Features
       * Omnichannel
       * Cloud Call Center Software
       * Bots & AI Capabilities
       * Interactive Voice Response
       * CRM Call Center Software
       * Omnichannel Quality Management
       * Predictive Dialer
       * Contact Center Mobile App
   * CRM Integrations
     * CRM Integrations
       * Microsoft Dynamics 365
       * Salesforce
       * Zendesk
       * Oracle Service Cloud
       * Hubspot
       * Zoho
   * Other Integrations
     * Microsoft Teams Integrations
     * WFO/WFM Overview
     * ITSM Integrations
       * Ivanti Service Management
       * ManageEngine
       * ServiceNow
 * Pricing
 * Solutions
   * Call Center Software By Industry
     * BPO
     * Tech
     * Healthcare
     * Insurance
     * Retail
     * Travel and Hospitality
     * Financial Services and Banking
     * Telecommunications
     * Government
     * Utilities
     * Education
   * Call Center Software By Function
     * Remote Call Center Solutions
     * Sales and Marketing
     * Customer Service
     * Inbound Call Center
     * Outbound Call Center
     * IT Service Management Solutions
   * Compliance
     * Fully Compliant Call Center Software
     * PCI-Compliance
     * HIPAA Compliance
     * GDPR Compliance
     * TCPA Compliance
     * SOC 2 Compliance
     * Call Center Software for Visually-Impaired
   * By Company Type
     * Enterprise
     * Mid-Sized Business
     * Virtual Call Center
 * Partners
   * Partners
     * Partners
     * Become a Bright Pattern Partner
     * Partner Portal
 * About US
   * About Bright Pattern
     * Why Choose Bright Pattern
     * About Us
     * Blog
     * Events
     * News and Press
     * Resources
     * Customers
     * Success Stories
     * Contact Us
     * Bright Pattern Sitemap

Request a demo
Search
Close




▶TOP INDUSTRY ANALYST FROST & SULLIVAN'S 2023 REPORT ON BRIGHT PATTERN

Play Video about Bright Pattern call center software


POWERFUL, EASIEST-TO-USE OMNICHANNEL CLOUD CONTACT CENTER SOFTWARE

Omnichannel Communication Across Voice, IVR, Email, Chat, Text, and Messengers
with Omnichannel Quality Management and a Powerful Mobile App


Request a Demo



#1


RATED CONTACT CENTER

#1 Contact Center, IVR, Dialer, CX Solution per TrustRadius 2023.


500+


GLOBAL CUSTOMERS

Spanning 26 countries in Americas, Europe, and Asia.


#1


FASTEST TIME TO DEPLOY

#1 per Omdia and G2 Crowd - Half of the Industry Average.


SIMPLE YET POWERFUL.

Enterprise class functionality with highest ease of use.

REQUEST A DEMO
Play Video about Bright Pattern call center software


OMNICHANNEL QUALITY MANAGEMENT

Monitor 100% of interactions on any channel


Request a Demo


MESSENGERS


VIDEO CHAT


VOICE / IVR


EMAIL


SMS


CHATGPT


BOTS


CHAT


ARTIFICIAL INTELLIGENCE


OMNICHANNEL COMMUNICATIONS

Provide customers and agents seamless, personalized, effortless communications
across all voice and digital channels.


OMNICHANNEL QUALITY MANAGEMENT

Ensure quality on every interaction on every channel through AI-powered
omni-channel quality management capabilities.


OMNI-ENTERPRISE CX™

Powerful omnichannel mobile app that puts the power of an omnichannel contact
center in the hands of every agent and every employee.


POWERFUL OUT-OF-THE-BOX INTEGRATIONS AND RESTFUL APIS

CRM Integrations IT Service Management & ESM Integrations Artificial
Intelligence Microsoft Integrations Messengers WFM Compliance


CRM INTEGRATIONS

Easily connect your CRM system to Bright Pattern to personalize CX or bring
omnichannel communication to your CRM desktop.



Salesforce



Microsoft Dynamics



Zendesk



Oracle Service Cloud



Hubspot



Zoho


MESSENGERS





Facebook



WhatsApp



Line



Viber



Twitter


ARTIFICIAL INTELLIGENCE

Bright Pattern works with best-of-breed AI providers. With these partners Bright
Pattern can detect sentiment to measure the quality of interactions, provide
AI-powered agent assist to improve agent productivity, and offer conversational
IVRs to reduce effort for voice self-service.



Google



Microsoft



Lex



IBM Watson



Naver



Bright Pattern AI


ITSM SERVICE MANAGEMENT & ESM INTEGRATIONS

Turbocharge your existing ITSM solution with omnichannel communication.



ServiceNow



BMC



Matrix42



Ivanti



ManageEngine



Halo ITSM


MICROSOFT INTEGRATIONS

Have Teams, Dynamics, or Microsoft AI? Bright Pattern works best with it.



Microsoft Dynamics 365



Teams



Voice Biometrics



AI


COMPLIANCE

Contact center software and data centers are fully compliant with the following
standards, and regularly adding new ones:

 * TCPA
 * Ofcom
 * GDPR
 * SOC 1
 * FISMA
 * PCI DSS
 * SOC 2
 * HIPAA ACT
 * EU SAFE HARBOR

Bright Pattern software compliance includes GDPR and HIPAA compliant
infrastructure, data storage, and data transmission for sensitive data;
firewalls and access controls to protect customer credit card data; audit logs
to create an audit train for access to network resources and data; regular
penetration and security testing for systems and processes.


WFM

Bright Pattern integrates with all leading WFM systems.



Nice



Pipkins



Aspect



Monet



Calabrio



Verint




BRIGHT PATTERN IS TOP RATED ON

What our customers are saying on Reviews on 
Bright Pattern is a great CCaaS for an organization looking to move to the cloud
Incentivized Review
Mar 21, 2023

The Bright Pattern platform checks all of the boxes for an organization looking
to implement a complete contact center cloud solution. The following items are
all standard: Speech-enabled IVR, Inbound ACD and Outbound Dialer, Digital
Channels - chat, email, SMS - a unified agent desktop, and let's not forget the
ability to integrate with applications such as Salesforce or MS Teams. 


Carlton PerkinsManager, Solutions ConsultingWaterfield TechnologiesInformation
Technology & Services | 201-500 employees
Read full review
Chats and Calls and Automation - Oh My
Mar 16, 2023

The contact center representatives are knowledgeable and helpful. They are quick
to assist with my questions and have helped me to implement many new features
into our support lines. We have been able to automate processes to cut down on
the workload for our own support agents. 


Authenticated ReviewerEmployeeStaffing & Recruiting | 10,001+ employees
Read full review
Bright Pattern is a great omni channel product with world class support
Incentivized Review
Feb 28, 2023

The ease of use was a great win for us. We were able to transition to the new
system with a minimal amount of time training. It is also set up as a great
train the trainer system. 


Authenticated ReviewerManagerStaffing & Recruiting | 10,001+ employees
Read full review
Fantastic ability to automate contacts!
Incentivized Review
Feb 22, 2023

We were excited to switch our contact center to use Bright Pattern Contact
Center omni-channel solution to support our agents. We love the functionality
we're able to customize for voice and chat IVRs and the automation were able to
complete. Between the automation and the true omnichannel experience we've been
able to significantly reduce our contacts!. 


Jennifer HainsworthBusiness Systems Analyst1A AutoAutomotive | 501-1000
employees
Read full review
Contact Center Experience by Call IT Once Mexico
Jun 21, 2022

Bright Pattern has a professional team for successful implementation of Contact
Center in a record time, then the ROI is really above the average. 


Jose Luis MuñozInformation Technology Director for Mexico and Central AmericaMSC
Mediterranean Shipping CompanyLogistics & Supply Chain | 10,001+ employees
Read full review
Bright Pattern Awesome Platform for CX
Incentivized Review
Feb 10, 2022

The Bright Pattern Contact Center team has been supportive, innovative, and
collaborative. We could not ask for a better partner. Now we can focus on what
we do best- which as a BPO- is providing an elevated customer experience for our
clients. 


Authenticated ReviewerC-Level ExecutiveOutsourcing/Offshoring | 1001-5000
employees
Read full review
Great Experience
Incentivized Review
Jan 29, 2022

When calls come in the Bright Pattern screen it quickly shows the callers are
in, if already saved, or it will show which campaign the caller is calling
for. We also make outgoing calls and receive emails and texts through Bright
Pattern, everything runs smoothly. 


Authenticated ReviewerManagerConsumer Services | 11-50 employees
Read full review
Great Cloud Contact Centre Solution
Incentivized Review
Jan 21, 2022

Any contact center thinking of moving to the cloud would have a pleasant
transition to Bright Pattern. The deployment is easy, tenant and user setup is
simplified and monitoring is a pleasure with the many tools on offer from Bright
Pattern. The solution's ability to integrate to CRM & ITSM systems including the
Teams integration makes it the most complete contact center platform on the
market. 


Jay LutchmanChief Technology OfficerOcular TechnologiesTelecommunications |
11-50 employees
Read full review
Excellent!
Incentivized Review
Jan 19, 2022

We use Bright Pattern as our contact center platform in our Managed Services
division. It's mature and simple to use integration with ServiceNow is enabling
us to drive up Customer Satisfaction with a more efficient service. We are
looking forward to working with the BP Team to implement a truly omnichannel
experience. 


Authenticated ReviewerGeneral ManagerInformation Technology & Services | 201-500
employees
Read full review
A Diamond in the Rough - Bright Pattern delivers!
Jan 18, 2022

On the occasion that we are tasked with contacting tens of thousands or hundreds
of thousands of individuals throughout Southern California or the entire state,
we rely on Bright Pattern to provide predictive dialing services within their
outbound call center software to maximize our ability to reach our goals. Their
system is powerful, intuitive, and a pleasure to deploy at scale with virtually
n... 


Gerardo GuzmanPresidentG7 Strategy Group, IncPublic Relations & Communications |
1-10 employees
Read full review

Read all reviews


EXPLORE INDUSTRY SOLUTIONS

Completely customizable and easy to scale, virtual call center software keeps
you and your business compliant and innovative by design – without costly
upgrades. Transform your contact center with deceptively simple software that’s
intuitive to use and your agents will love!

 * BPO
 * Healthcare
 * Insurance

 * Retail
 * Education
 * Financial / Banking


BRIGHT PATTERN CALL CENTER SOFTWARE

Find out what makes our customers so excited about working with Bright Pattern. 
Reach out today to schedule your free product demo.

# of Agents
1-9 10-19 20-49 50-99 100-299 300-499 500+
webform_action__c
ga_source
ga_medium
landing_page
conversion_page
SCHEDULE A DEMO
 * All Features / Overview
 * Call Center Software
 * Omnichannel Platform
 * Cloud-Based SaaS
 * Artificial Intelligence‎ & Bots
 * Pricing

 * All Integrations / Overview
 * Salesforce
 * Zendesk
 * Service Now
 * Microsoft Dynamics 365
 * Service Cloud

 * About Us
 * News & Press
 * Our Awards
 * Partners
 * Careers
 * Contacts
 * Sitemap



Copyright © 2023 Bright Pattern, Inc. All Rights Reserved.  Terms of
Use. Privacy Policy.

www.brightpattern.com Open in urlscan Pro 35.222.201.142 Public Scan

Form analysis 3 forms found in the DOM

GET https://www.brightpattern.com

GET https://www.brightpattern.com

Name: New Form — POST

Text Content

www.brightpattern.com Open in urlscan Pro
35.222.201.142 Public Scan

Form analysis
3 forms found in the DOM