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Helpdesk Software by Freshdesk Cookie policy


WHY WE LOVE COOKIES

We use cookies to try and give you a better experience in Freshdesk.

You can learn more about what kind of cookies we use, why, and how from our
Privacy policy. If you hate cookies, or are just on a diet, you can disable them
altogether too. Just note that the Freshdesk service is pretty big on some
cookies (we love the choco-chip ones), and some portions of Freshdesk may not
work properly if you disable cookies.

We’ll also assume you agree to the way we use cookies and are ok with it as
described in our Privacy policy, unless you choose to disable them altogether
through your browser.

This Knowledgebase is licensed by the owner of the relevant web domain and uses
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COOKIE PREFERENCES MANAGER

Your Privacy Strictly Necessary Cookies


YOUR PRIVACY

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You can learn more about what kind of cookies we use, why, and how from our
Privacy Policy. Because we respect your right to privacy, you can choose not to
allow some types of cookies. Click on the different category headings in our
cookie banner to change our default settings. However, blocking some types of
cookies may impact your experience of the site and the services we are able to
offer. For more details, check out our Privacy Policy link below.

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STRICTLY NECESSARY COOKIES

These cookies are necessary for the website to function and cannot be switched
off in our systems, but do not store any person information. They are usually
set in response to your actions that triggers a request for services, such as
setting your privacy preferences, logging in or filling forms. You can change
your browser settings to alert you about these cookies, but some parts of the
Website may not work.

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Strictly Necessary Cookies List of cookies
Name Host Duration Description
_x_w ustestsan30.freshdesk.com Session Contains the shard ID at which the
account runs on.
_x_m ustestsan30.freshdesk.com Session Contains the state of the shard.
_helpkit_session ustestsan30.freshdesk.com Session Your secret key for verifying
cookie session data integrity. If you change this key, all old sessions will
become invalid!
helpdesk_node_session ustestsan30.freshdesk.com Session An encrypted hash that
stores the secret key and id of the login attempt.
user_credentials ustestsan30.freshdesk.com 2 months Used for user
authentication.
wf_order ustestsan30.freshdesk.com Session Used to check in which the order the
tickets are filtered for custom ticket filters eg: due_by, agent_responded_at,
requester_responded_at, etc.
wf_order_type ustestsan30.freshdesk.com Session Used to check if the order is
ascending or descending for custom ticket filters.
wf_filter ustestsan30.freshdesk.com Session Denotes which filter is applied for
the tickets list.