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Submitted URL: https://content.formstack.com/e/38532/imagelink-utm-term-pardotemail/9pfypk/1875157939?h=KzS7tP1eFuDIcwci5_9PnXmRumKZ2k7qn4CS7...
Effective URL: https://www.formstack.com/resources/blog-formstack-customer-success-managers?utm_source=formstack&utm_medium=email&utm_cam...
Submission: On May 26 via api from US — Scanned from DE
Effective URL: https://www.formstack.com/resources/blog-formstack-customer-success-managers?utm_source=formstack&utm_medium=email&utm_cam...
Submission: On May 26 via api from US — Scanned from DE
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<h3 class="heading-extra-small mb-20">Get the Report</h3>
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READY TO LEARN MORE? Connect with us to learn how Formstack can help you digitize what matters, automate workflows, and fix processes—all without code. Please fill in a valid value for all required fields Please ensure all values are in a proper format. Are you sure you want to leave this form and resume later? Are you sure you want to leave this form and resume later? If so, please enter a password below to securely save your form. Save and Resume Later Save and get link You must upload one of the following file types for the selected field: There was an error displaying the form. Please copy and paste the embed code again. Apply Discount You saved with code Contact Sales Submitting Validating There was an error initializing the payment processor on this form. Please contact the form owner to correct this issue. Please check the field: Fields Contact Sales Name* First Name* Last Name* Work Email* Phone* GDPR Opt-In Consent Yes! Please email me more information about Formstack. source_detail Campaign Term This hidden field has been added by Campaign Tracking Plugin to store Campaign Term in this Form's submission table Campaign Source This hidden field has been added by Campaign Tracking Plugin to store Campaign Source in this Form's submission table Campaign Medium This hidden field has been added by Campaign Tracking Plugin to store Campaign Medium in this Form's submission table Campaign Content This hidden field has been added by Campaign Tracking Plugin to store Campaign Content in this Form's submission table Campaign Name This hidden field has been added by Campaign Tracking Plugin to store Campaign Name in this Form's submission table GCLID (Google Click Identifier) This hidden field has been added by Attribution to CRM Plugin to store GCLID (Google Click Identifier) in this Form's submission table Previous← Next→ Enter your save and resume password Cancel Confirm Contact Sales | Resources | Popup Do Not Sell My Personal Information Learn more about our Privacy Policy. Opt Out Successful Thank you for exercising your right to opt out Personalized Advertisements Personalized advertisements Turning this off will opt you out of personalized advertisements on this website. Confirm * * Try It Free * Products Forms Power your data collection with versatile online forms that don't require any coding to set up. Documents Simplify document preparation so you can focus your efforts elsewhere. Sign Eliminate paperwork for good by letting people review and sign documents from anywhere. Formstack Platform Streamline tedious tasks and keep your team organized with Formstack’s suite of productivity solutions. Formstack for Salesforce Native Salesforce tool that combines forms, documents, and eSign into your existing ecosystem. * Solutions By Industry Healthcare Higher Education Insurance Financial Services Government Legal Energy & Utilities Nonprofit Real Estate Software By Role Marketing & Sales IT Human Resources Finance Security & Compliance By Use Case Electronic Healthcare Online Surveys Online Payments Registrations Digital Applications Lead Generation Document Production Workflow Management Field Operations Featured Case Study Formstack Secures $425M to Stop Big Paper Read More * Integrations CRM Payments Email CMS Document Storage See All Integrations Featured Integrations Salesforce Amazon S3 Paypal Stripe HubSpot Airtable Microsoft * Templates HR Healthcare Payments Evaluations Client Education See All Templates Featured Templates No items found. HR Healthcare Payments Evaluations Client Education See All Templates Featured Templates Webinar Registration Form Template Get This Template Online Feedback Form Get This Template COVID-19 Self-Declaration Form Get This Template * Resources Learn Practically Genius Resource Center Blog Customer Stories Podcast Webinars Newsletter Support Support Center Release Notes Partner Program Learn Practically Genius Resource Center Blog Customer Stories Podcast Events Webinars Newsletter Support Support Center Release Notes Professional Services Partner Program Certification Templates Featured Resource 2022 State of Digital Maturity: Advancing Workflow Automation Get it NowGet it Now * Pricing Formstack Platform Forms Documents Sign Forms for Salesforce Formstack Platform Forms Documents Sign Forms for Salesforce Try It Free * Login Forms Documents Sign See How It Works * Login Forms Sign Documents Sync Blog MEET FORMSTACK’S CUSTOMER SUCCESS TEAM Blog MEET FORMSTACK’S CUSTOMER SUCCESS TEAM Blog MEET FORMSTACK’S CUSTOMER SUCCESS TEAM Blog MEET FORMSTACK’S CUSTOMER SUCCESS TEAM Blog MEET FORMSTACK’S CUSTOMER SUCCESS TEAM Download PDFDownload PDF Visit Their Site Industry Customer Since Use Case Products Features Blog MEET FORMSTACK’S CUSTOMER SUCCESS TEAM Lindsay McGuire / February 10, 2022 Blog MEET FORMSTACK’S CUSTOMER SUCCESS TEAM MIN / February 10, 2022 Follow Now ABOUT THE EPISODE EPISODE HIGHLIGHTS MEET OUR GUEST EPISODE TRANSCRIPT Did you know that Formstack has an entire team dedicated to customer success? That’s right! We have a team ready and waiting to help our customers get up and running with our products. Our Customer Success team’s sole purpose is to be the go-to resource for customers on how to best use Formstack products. Let’s take some time to really get to know this team, from what they do to who they are. WHAT DOES FORMSTACK’S CUSTOMER SUCCESS TEAM DO? Relationships matter is a core value of Formstack, and our Customer Success team is a shining example of this value in action. This team is responsible for taking care of our customers and ensuring they are successful in reaching their goals. But who better to tell you about what a team does than the actual team themselves? Customer Success Manager (CSM) Taylor Huerta explains they are, “responsible for onboarding new clients, which involves training and being their trusted advisors, as well as goal and success planning for their organization and Formstack.” Dani Montano, Senior Enterprise Customer Success Manager, believes the role of a CSM is to be an advocate for customers. “I make sure my customers are getting value from our product through training and education. I also help identify opportunities for them to optimize their daily workflow with Formstack.” The team achieves this by sharing their expert Formstack knowledge through email support, trainings, troubleshooting, and strategy sessions. Porter Speakman, Customer Success Team Lead, echoes Dani’s thoughts by saying, “I like to tell our customers that I am their advocate here at Formstack. Having a single point of contact and building that relationship is extremely helpful, as the CSM has context to the solutions and challenges our customers are working to solve.” CSMs act as knowledgeable Formstack guides to our customers. They work cross-functionally with support, sales, and product teams to ensure customers are receiving the best service, support, and product experience. They quickly become a familiar name and face and can assist with any product needs or questions. Did you know? For those more complicated projects that need dedicated time and personnel, use our Professional Services team! They provide experts who can get your next Formstack project off the ground. WHAT MAKES OUR SUCCESS TEAM SPECIAL? It’s part people and part strategy that makes our Customer Success team special. It’s made up of a group of incredibly dedicated Formstack experts who have a passion for helping others. In order to serve our customers, our Success team focuses on hiring the right people and then providing them the right tools, strategy, and guidance to make them–and our customers– successful. OUR PEOPLE Solving complex workplace problems alongside customers takes a very special person. CSMs need to be great listeners and problem solvers who are able to dissect issues and quickly come up with solutions. That’s why hiring the right people is a key component of Lauren Kofeldt’s job. As the Director of Customer Success, she has focused on building a team filled with, “natural problem solvers with strong communication skills who truly understand how customers are approaching problems and can implement and/or advocate for solutions.” The Success team recently had a winter themed Zoom background competition on a team call. Whose do you like best? The supportive nature of the team is also key to their success. As a CSM, you must handle all types of problems, questions, and challenges. When you know your teammates are more than happy to help you brainstorm solutions, you feel more confident in taking on anything thrown your way. “Our team comes from all different experiences, backgrounds, and places,” says Taylor. “I think we all are working towards the same goal and constantly encouraging each other to be the best we can be. I have never been a part of a team like this where we are as supportive and motivating as we are. Our team wouldn't be as successful as we are without the leadership from our Director, Lauren, and team leads, Dani and Porter.” OUR STRATEGY Building a strong team is key to providing customers optimal service and support. But those team members need to be provided the right tools and knowledge to be successful. Lauren Kofeldt, Director of Customer Success, is in charge of this. Her mission is to strategically plan, build, and lead our customer success and implementation teams. “My goal is to ensure our team has the resources, data, tools, and education necessary to serve our clients on their journey with Formstack. I truly believe that empowered CSMs empower their clients,” she says. Formstack’s CSM team strategy also makes them unique when compared to CSM teams at other organizations. Porter points out that, “many times CSMs deal with one particular product. At Formstack, we have multiple products that our customers can utilize. Customer Success Managers at Formstack can assist on all the products so our customers can focus more on solutions.” At the end of the day, our CSM team is on a mission to deliver excellent customer service to our clients. Their goal is to show customers how they can get the most value out of the Formstack products in their tech stack. “Our team truly understands our customers’ use cases and business objectives to ensure that their desired outcome becomes a reality while using Formstack products,” says Lauren. > Learn More: Check out our customer webinars to get great Formstack tips, > tricks, and pointers from our most experienced ‘Stackers. WHO ARE OUR SUCCESS TEAM MEMBERS? Just like our partners and customers, our team members are located around the world. Below, we put faces to the names quoted above. Dani has been in Customer Success for eight years and prides herself on working with the company’s top Enterprise customers. Outside of Formstack, she mentors and supports the educational dreams of high-achieving high school students from low-income households across Colorado by providing them with the help and guidance they need to get into and succeed at the college of their choice. Dani lives in Colorado and loves all things outdoors–hiking, boating, and skiing with her husband and 2 kids. Porter lives in Monument, Colorado, with his wife, son, and Beagle named Aspen. He loves to travel and lived overseas for 11 years in Europe and the Middle East. His perfect weekend is grilling, watching ice hockey and movies, and going on a short hike. Taylor lives just outside of Chicago, Illinois. She loves to be anywhere that is sunny and has live music. This love of music recently inspired her to start a vinyl record collection. She’s always laughing and is usually the loudest person in the room. Lauren lives in the Indianapolis, Indiana, area and has a legal background. She worked in the legal technology industry for 10 years as a CSM and People Leader before joining Formstack in 2020. Her love of the outdoors fuels her passion for hiking, which is pretty limited in Indiana. She enjoys watching all the Star Wars and Marvel shows and also loves to read. Her favorite book is Things Fall Apart by Chinua Achebe. CUSTOMER SUCCESS STARTS WITH THIS TEAM! It doesn’t take much time for customers who are paired with a CSM to see the impact they make. From providing training and troubleshooting to resources and support, our CSMs are the key to many of our customers’ Formstack success. Want to get to know our other teams better? Check out our Instagram for more insights into the teams who make Formstack run! Blog MEET FORMSTACK’S CUSTOMER SUCCESS TEAM Blog MEET FORMSTACK’S CUSTOMER SUCCESS TEAM GET THE REPORT First Name*Last Name* Email* Not a valid e-mail address Phone* Yes! Please email me information about productivity from Formstack. GREAT, THANK YA! You can now access the content. Download NowDownload Now Oops! Something went wrong while submitting the form. Blog MEET FORMSTACK’S CUSTOMER SUCCESS TEAM Panelists No items found. Introduction Introduction First Name*Last Name* Email*Phone* Yes! Please email me information about productivity from Formstack. GREAT, THANK YA! You can now access the content. Download NowDownload Now Oops! Something went wrong while submitting the form. Did you know that Formstack has an entire team dedicated to customer success? That’s right! We have a team ready and waiting to help our customers get up and running with our products. Our Customer Success team’s sole purpose is to be the go-to resource for customers on how to best use Formstack products. Let’s take some time to really get to know this team, from what they do to who they are. WHAT DOES FORMSTACK’S CUSTOMER SUCCESS TEAM DO? Relationships matter is a core value of Formstack, and our Customer Success team is a shining example of this value in action. This team is responsible for taking care of our customers and ensuring they are successful in reaching their goals. But who better to tell you about what a team does than the actual team themselves? Customer Success Manager (CSM) Taylor Huerta explains they are, “responsible for onboarding new clients, which involves training and being their trusted advisors, as well as goal and success planning for their organization and Formstack.” Dani Montano, Senior Enterprise Customer Success Manager, believes the role of a CSM is to be an advocate for customers. “I make sure my customers are getting value from our product through training and education. I also help identify opportunities for them to optimize their daily workflow with Formstack.” The team achieves this by sharing their expert Formstack knowledge through email support, trainings, troubleshooting, and strategy sessions. Porter Speakman, Customer Success Team Lead, echoes Dani’s thoughts by saying, “I like to tell our customers that I am their advocate here at Formstack. Having a single point of contact and building that relationship is extremely helpful, as the CSM has context to the solutions and challenges our customers are working to solve.” CSMs act as knowledgeable Formstack guides to our customers. They work cross-functionally with support, sales, and product teams to ensure customers are receiving the best service, support, and product experience. They quickly become a familiar name and face and can assist with any product needs or questions. Did you know? For those more complicated projects that need dedicated time and personnel, use our Professional Services team! They provide experts who can get your next Formstack project off the ground. WHAT MAKES OUR SUCCESS TEAM SPECIAL? It’s part people and part strategy that makes our Customer Success team special. It’s made up of a group of incredibly dedicated Formstack experts who have a passion for helping others. In order to serve our customers, our Success team focuses on hiring the right people and then providing them the right tools, strategy, and guidance to make them–and our customers– successful. OUR PEOPLE Solving complex workplace problems alongside customers takes a very special person. CSMs need to be great listeners and problem solvers who are able to dissect issues and quickly come up with solutions. That’s why hiring the right people is a key component of Lauren Kofeldt’s job. As the Director of Customer Success, she has focused on building a team filled with, “natural problem solvers with strong communication skills who truly understand how customers are approaching problems and can implement and/or advocate for solutions.” The Success team recently had a winter themed Zoom background competition on a team call. Whose do you like best? The supportive nature of the team is also key to their success. As a CSM, you must handle all types of problems, questions, and challenges. When you know your teammates are more than happy to help you brainstorm solutions, you feel more confident in taking on anything thrown your way. “Our team comes from all different experiences, backgrounds, and places,” says Taylor. “I think we all are working towards the same goal and constantly encouraging each other to be the best we can be. I have never been a part of a team like this where we are as supportive and motivating as we are. Our team wouldn't be as successful as we are without the leadership from our Director, Lauren, and team leads, Dani and Porter.” OUR STRATEGY Building a strong team is key to providing customers optimal service and support. But those team members need to be provided the right tools and knowledge to be successful. Lauren Kofeldt, Director of Customer Success, is in charge of this. Her mission is to strategically plan, build, and lead our customer success and implementation teams. “My goal is to ensure our team has the resources, data, tools, and education necessary to serve our clients on their journey with Formstack. I truly believe that empowered CSMs empower their clients,” she says. Formstack’s CSM team strategy also makes them unique when compared to CSM teams at other organizations. Porter points out that, “many times CSMs deal with one particular product. At Formstack, we have multiple products that our customers can utilize. Customer Success Managers at Formstack can assist on all the products so our customers can focus more on solutions.” At the end of the day, our CSM team is on a mission to deliver excellent customer service to our clients. Their goal is to show customers how they can get the most value out of the Formstack products in their tech stack. “Our team truly understands our customers’ use cases and business objectives to ensure that their desired outcome becomes a reality while using Formstack products,” says Lauren. > Learn More: Check out our customer webinars to get great Formstack tips, > tricks, and pointers from our most experienced ‘Stackers. WHO ARE OUR SUCCESS TEAM MEMBERS? Just like our partners and customers, our team members are located around the world. Below, we put faces to the names quoted above. Dani has been in Customer Success for eight years and prides herself on working with the company’s top Enterprise customers. Outside of Formstack, she mentors and supports the educational dreams of high-achieving high school students from low-income households across Colorado by providing them with the help and guidance they need to get into and succeed at the college of their choice. Dani lives in Colorado and loves all things outdoors–hiking, boating, and skiing with her husband and 2 kids. Porter lives in Monument, Colorado, with his wife, son, and Beagle named Aspen. He loves to travel and lived overseas for 11 years in Europe and the Middle East. His perfect weekend is grilling, watching ice hockey and movies, and going on a short hike. Taylor lives just outside of Chicago, Illinois. She loves to be anywhere that is sunny and has live music. This love of music recently inspired her to start a vinyl record collection. She’s always laughing and is usually the loudest person in the room. Lauren lives in the Indianapolis, Indiana, area and has a legal background. She worked in the legal technology industry for 10 years as a CSM and People Leader before joining Formstack in 2020. Her love of the outdoors fuels her passion for hiking, which is pretty limited in Indiana. She enjoys watching all the Star Wars and Marvel shows and also loves to read. Her favorite book is Things Fall Apart by Chinua Achebe. CUSTOMER SUCCESS STARTS WITH THIS TEAM! It doesn’t take much time for customers who are paired with a CSM to see the impact they make. From providing training and troubleshooting to resources and support, our CSMs are the key to many of our customers’ Formstack success. Want to get to know our other teams better? Check out our Instagram for more insights into the teams who make Formstack run! Panelists No items found. Infographic MEET FORMSTACK’S CUSTOMER SUCCESS TEAM Get to know our Customer Success team, what they do and how they help customers get the most out of our products. Download InfographicDownload Infographic Did you know that Formstack has an entire team dedicated to customer success? That’s right! We have a team ready and waiting to help our customers get up and running with our products. Our Customer Success team’s sole purpose is to be the go-to resource for customers on how to best use Formstack products. Let’s take some time to really get to know this team, from what they do to who they are. WHAT DOES FORMSTACK’S CUSTOMER SUCCESS TEAM DO? Relationships matter is a core value of Formstack, and our Customer Success team is a shining example of this value in action. This team is responsible for taking care of our customers and ensuring they are successful in reaching their goals. But who better to tell you about what a team does than the actual team themselves? Customer Success Manager (CSM) Taylor Huerta explains they are, “responsible for onboarding new clients, which involves training and being their trusted advisors, as well as goal and success planning for their organization and Formstack.” Dani Montano, Senior Enterprise Customer Success Manager, believes the role of a CSM is to be an advocate for customers. “I make sure my customers are getting value from our product through training and education. I also help identify opportunities for them to optimize their daily workflow with Formstack.” The team achieves this by sharing their expert Formstack knowledge through email support, trainings, troubleshooting, and strategy sessions. Porter Speakman, Customer Success Team Lead, echoes Dani’s thoughts by saying, “I like to tell our customers that I am their advocate here at Formstack. Having a single point of contact and building that relationship is extremely helpful, as the CSM has context to the solutions and challenges our customers are working to solve.” CSMs act as knowledgeable Formstack guides to our customers. They work cross-functionally with support, sales, and product teams to ensure customers are receiving the best service, support, and product experience. They quickly become a familiar name and face and can assist with any product needs or questions. Did you know? For those more complicated projects that need dedicated time and personnel, use our Professional Services team! They provide experts who can get your next Formstack project off the ground. WHAT MAKES OUR SUCCESS TEAM SPECIAL? It’s part people and part strategy that makes our Customer Success team special. It’s made up of a group of incredibly dedicated Formstack experts who have a passion for helping others. In order to serve our customers, our Success team focuses on hiring the right people and then providing them the right tools, strategy, and guidance to make them–and our customers– successful. OUR PEOPLE Solving complex workplace problems alongside customers takes a very special person. CSMs need to be great listeners and problem solvers who are able to dissect issues and quickly come up with solutions. That’s why hiring the right people is a key component of Lauren Kofeldt’s job. As the Director of Customer Success, she has focused on building a team filled with, “natural problem solvers with strong communication skills who truly understand how customers are approaching problems and can implement and/or advocate for solutions.” The Success team recently had a winter themed Zoom background competition on a team call. Whose do you like best? The supportive nature of the team is also key to their success. As a CSM, you must handle all types of problems, questions, and challenges. When you know your teammates are more than happy to help you brainstorm solutions, you feel more confident in taking on anything thrown your way. “Our team comes from all different experiences, backgrounds, and places,” says Taylor. “I think we all are working towards the same goal and constantly encouraging each other to be the best we can be. I have never been a part of a team like this where we are as supportive and motivating as we are. Our team wouldn't be as successful as we are without the leadership from our Director, Lauren, and team leads, Dani and Porter.” OUR STRATEGY Building a strong team is key to providing customers optimal service and support. But those team members need to be provided the right tools and knowledge to be successful. Lauren Kofeldt, Director of Customer Success, is in charge of this. Her mission is to strategically plan, build, and lead our customer success and implementation teams. “My goal is to ensure our team has the resources, data, tools, and education necessary to serve our clients on their journey with Formstack. I truly believe that empowered CSMs empower their clients,” she says. Formstack’s CSM team strategy also makes them unique when compared to CSM teams at other organizations. Porter points out that, “many times CSMs deal with one particular product. At Formstack, we have multiple products that our customers can utilize. Customer Success Managers at Formstack can assist on all the products so our customers can focus more on solutions.” At the end of the day, our CSM team is on a mission to deliver excellent customer service to our clients. Their goal is to show customers how they can get the most value out of the Formstack products in their tech stack. “Our team truly understands our customers’ use cases and business objectives to ensure that their desired outcome becomes a reality while using Formstack products,” says Lauren. > Learn More: Check out our customer webinars to get great Formstack tips, > tricks, and pointers from our most experienced ‘Stackers. WHO ARE OUR SUCCESS TEAM MEMBERS? Just like our partners and customers, our team members are located around the world. Below, we put faces to the names quoted above. Dani has been in Customer Success for eight years and prides herself on working with the company’s top Enterprise customers. Outside of Formstack, she mentors and supports the educational dreams of high-achieving high school students from low-income households across Colorado by providing them with the help and guidance they need to get into and succeed at the college of their choice. Dani lives in Colorado and loves all things outdoors–hiking, boating, and skiing with her husband and 2 kids. Porter lives in Monument, Colorado, with his wife, son, and Beagle named Aspen. He loves to travel and lived overseas for 11 years in Europe and the Middle East. His perfect weekend is grilling, watching ice hockey and movies, and going on a short hike. Taylor lives just outside of Chicago, Illinois. She loves to be anywhere that is sunny and has live music. This love of music recently inspired her to start a vinyl record collection. She’s always laughing and is usually the loudest person in the room. Lauren lives in the Indianapolis, Indiana, area and has a legal background. She worked in the legal technology industry for 10 years as a CSM and People Leader before joining Formstack in 2020. Her love of the outdoors fuels her passion for hiking, which is pretty limited in Indiana. She enjoys watching all the Star Wars and Marvel shows and also loves to read. Her favorite book is Things Fall Apart by Chinua Achebe. CUSTOMER SUCCESS STARTS WITH THIS TEAM! It doesn’t take much time for customers who are paired with a CSM to see the impact they make. From providing training and troubleshooting to resources and support, our CSMs are the key to many of our customers’ Formstack success. Want to get to know our other teams better? Check out our Instagram for more insights into the teams who make Formstack run! Did you know that Formstack has an entire team dedicated to customer success? That’s right! We have a team ready and waiting to help our customers get up and running with our products. Our Customer Success team’s sole purpose is to be the go-to resource for customers on how to best use Formstack products. Let’s take some time to really get to know this team, from what they do to who they are. WHAT DOES FORMSTACK’S CUSTOMER SUCCESS TEAM DO? Relationships matter is a core value of Formstack, and our Customer Success team is a shining example of this value in action. This team is responsible for taking care of our customers and ensuring they are successful in reaching their goals. But who better to tell you about what a team does than the actual team themselves? Customer Success Manager (CSM) Taylor Huerta explains they are, “responsible for onboarding new clients, which involves training and being their trusted advisors, as well as goal and success planning for their organization and Formstack.” Dani Montano, Senior Enterprise Customer Success Manager, believes the role of a CSM is to be an advocate for customers. “I make sure my customers are getting value from our product through training and education. I also help identify opportunities for them to optimize their daily workflow with Formstack.” The team achieves this by sharing their expert Formstack knowledge through email support, trainings, troubleshooting, and strategy sessions. Porter Speakman, Customer Success Team Lead, echoes Dani’s thoughts by saying, “I like to tell our customers that I am their advocate here at Formstack. Having a single point of contact and building that relationship is extremely helpful, as the CSM has context to the solutions and challenges our customers are working to solve.” CSMs act as knowledgeable Formstack guides to our customers. They work cross-functionally with support, sales, and product teams to ensure customers are receiving the best service, support, and product experience. They quickly become a familiar name and face and can assist with any product needs or questions. Did you know? For those more complicated projects that need dedicated time and personnel, use our Professional Services team! They provide experts who can get your next Formstack project off the ground. WHAT MAKES OUR SUCCESS TEAM SPECIAL? It’s part people and part strategy that makes our Customer Success team special. It’s made up of a group of incredibly dedicated Formstack experts who have a passion for helping others. In order to serve our customers, our Success team focuses on hiring the right people and then providing them the right tools, strategy, and guidance to make them–and our customers– successful. OUR PEOPLE Solving complex workplace problems alongside customers takes a very special person. CSMs need to be great listeners and problem solvers who are able to dissect issues and quickly come up with solutions. That’s why hiring the right people is a key component of Lauren Kofeldt’s job. As the Director of Customer Success, she has focused on building a team filled with, “natural problem solvers with strong communication skills who truly understand how customers are approaching problems and can implement and/or advocate for solutions.” The Success team recently had a winter themed Zoom background competition on a team call. Whose do you like best? The supportive nature of the team is also key to their success. As a CSM, you must handle all types of problems, questions, and challenges. When you know your teammates are more than happy to help you brainstorm solutions, you feel more confident in taking on anything thrown your way. “Our team comes from all different experiences, backgrounds, and places,” says Taylor. “I think we all are working towards the same goal and constantly encouraging each other to be the best we can be. I have never been a part of a team like this where we are as supportive and motivating as we are. Our team wouldn't be as successful as we are without the leadership from our Director, Lauren, and team leads, Dani and Porter.” OUR STRATEGY Building a strong team is key to providing customers optimal service and support. But those team members need to be provided the right tools and knowledge to be successful. Lauren Kofeldt, Director of Customer Success, is in charge of this. Her mission is to strategically plan, build, and lead our customer success and implementation teams. “My goal is to ensure our team has the resources, data, tools, and education necessary to serve our clients on their journey with Formstack. I truly believe that empowered CSMs empower their clients,” she says. Formstack’s CSM team strategy also makes them unique when compared to CSM teams at other organizations. Porter points out that, “many times CSMs deal with one particular product. At Formstack, we have multiple products that our customers can utilize. Customer Success Managers at Formstack can assist on all the products so our customers can focus more on solutions.” At the end of the day, our CSM team is on a mission to deliver excellent customer service to our clients. Their goal is to show customers how they can get the most value out of the Formstack products in their tech stack. “Our team truly understands our customers’ use cases and business objectives to ensure that their desired outcome becomes a reality while using Formstack products,” says Lauren. > Learn More: Check out our customer webinars to get great Formstack tips, > tricks, and pointers from our most experienced ‘Stackers. WHO ARE OUR SUCCESS TEAM MEMBERS? Just like our partners and customers, our team members are located around the world. Below, we put faces to the names quoted above. Dani has been in Customer Success for eight years and prides herself on working with the company’s top Enterprise customers. Outside of Formstack, she mentors and supports the educational dreams of high-achieving high school students from low-income households across Colorado by providing them with the help and guidance they need to get into and succeed at the college of their choice. Dani lives in Colorado and loves all things outdoors–hiking, boating, and skiing with her husband and 2 kids. Porter lives in Monument, Colorado, with his wife, son, and Beagle named Aspen. He loves to travel and lived overseas for 11 years in Europe and the Middle East. His perfect weekend is grilling, watching ice hockey and movies, and going on a short hike. Taylor lives just outside of Chicago, Illinois. She loves to be anywhere that is sunny and has live music. This love of music recently inspired her to start a vinyl record collection. She’s always laughing and is usually the loudest person in the room. Lauren lives in the Indianapolis, Indiana, area and has a legal background. She worked in the legal technology industry for 10 years as a CSM and People Leader before joining Formstack in 2020. Her love of the outdoors fuels her passion for hiking, which is pretty limited in Indiana. She enjoys watching all the Star Wars and Marvel shows and also loves to read. Her favorite book is Things Fall Apart by Chinua Achebe. CUSTOMER SUCCESS STARTS WITH THIS TEAM! It doesn’t take much time for customers who are paired with a CSM to see the impact they make. From providing training and troubleshooting to resources and support, our CSMs are the key to many of our customers’ Formstack success. Want to get to know our other teams better? Check out our Instagram for more insights into the teams who make Formstack run! Collecting payments with online forms is easy, but first, you have to choose the right payment gateway. Browse the providers in our gateway credit card processing comparison chart to find the best option for your business. Then sign up for Formstack Forms, customize your payment forms, and start collecting profits in minutes. ONLINE PAYMENT GATEWAY COMPARISON CHART NOTE: These amounts reflect the monthly subscription for the payment provider. Formstack does not charge a fee to integrate with any of our payment partners. FEATURES Authorize.Net Bambora Chargify First Data PayPal PayPal Pro PayPal Payflow Stripe WePay ProPay Monthly Fees $25 $25 $149+ Contact First Data $0 $25 $0-$25 $0 $0 $4 Transaction Fees $2.9% + 30¢ $2.9% + 30¢ N/A Contact First Data $2.9% + 30¢ $2.9% + 30¢ 10¢ $2.9% + 30¢ $2.9% + 30¢ $2.6% + 30¢ Countries 5 8 Based on payment gateway 50+ 203 3 4 25 USA USA Currencies 11 2 23 140 25 23 25 135+ 1 1 Card Types 6 13 Based on payment gateway 5 9 9 5 6 4 4 Limits None None Based on payment gateway None $10,000 None None None None $500 per transaction Form Payments Recurring Billing Mobile Payments PSD2 Compliant Did you know that Formstack has an entire team dedicated to customer success? That’s right! We have a team ready and waiting to help our customers get up and running with our products. Our Customer Success team’s sole purpose is to be the go-to resource for customers on how to best use Formstack products. Let’s take some time to really get to know this team, from what they do to who they are. WHAT DOES FORMSTACK’S CUSTOMER SUCCESS TEAM DO? Relationships matter is a core value of Formstack, and our Customer Success team is a shining example of this value in action. This team is responsible for taking care of our customers and ensuring they are successful in reaching their goals. But who better to tell you about what a team does than the actual team themselves? Customer Success Manager (CSM) Taylor Huerta explains they are, “responsible for onboarding new clients, which involves training and being their trusted advisors, as well as goal and success planning for their organization and Formstack.” Dani Montano, Senior Enterprise Customer Success Manager, believes the role of a CSM is to be an advocate for customers. “I make sure my customers are getting value from our product through training and education. I also help identify opportunities for them to optimize their daily workflow with Formstack.” The team achieves this by sharing their expert Formstack knowledge through email support, trainings, troubleshooting, and strategy sessions. Porter Speakman, Customer Success Team Lead, echoes Dani’s thoughts by saying, “I like to tell our customers that I am their advocate here at Formstack. Having a single point of contact and building that relationship is extremely helpful, as the CSM has context to the solutions and challenges our customers are working to solve.” CSMs act as knowledgeable Formstack guides to our customers. They work cross-functionally with support, sales, and product teams to ensure customers are receiving the best service, support, and product experience. They quickly become a familiar name and face and can assist with any product needs or questions. Did you know? For those more complicated projects that need dedicated time and personnel, use our Professional Services team! They provide experts who can get your next Formstack project off the ground. WHAT MAKES OUR SUCCESS TEAM SPECIAL? It’s part people and part strategy that makes our Customer Success team special. It’s made up of a group of incredibly dedicated Formstack experts who have a passion for helping others. In order to serve our customers, our Success team focuses on hiring the right people and then providing them the right tools, strategy, and guidance to make them–and our customers– successful. OUR PEOPLE Solving complex workplace problems alongside customers takes a very special person. CSMs need to be great listeners and problem solvers who are able to dissect issues and quickly come up with solutions. That’s why hiring the right people is a key component of Lauren Kofeldt’s job. As the Director of Customer Success, she has focused on building a team filled with, “natural problem solvers with strong communication skills who truly understand how customers are approaching problems and can implement and/or advocate for solutions.” The Success team recently had a winter themed Zoom background competition on a team call. Whose do you like best? The supportive nature of the team is also key to their success. As a CSM, you must handle all types of problems, questions, and challenges. When you know your teammates are more than happy to help you brainstorm solutions, you feel more confident in taking on anything thrown your way. “Our team comes from all different experiences, backgrounds, and places,” says Taylor. “I think we all are working towards the same goal and constantly encouraging each other to be the best we can be. I have never been a part of a team like this where we are as supportive and motivating as we are. Our team wouldn't be as successful as we are without the leadership from our Director, Lauren, and team leads, Dani and Porter.” OUR STRATEGY Building a strong team is key to providing customers optimal service and support. But those team members need to be provided the right tools and knowledge to be successful. Lauren Kofeldt, Director of Customer Success, is in charge of this. Her mission is to strategically plan, build, and lead our customer success and implementation teams. “My goal is to ensure our team has the resources, data, tools, and education necessary to serve our clients on their journey with Formstack. I truly believe that empowered CSMs empower their clients,” she says. Formstack’s CSM team strategy also makes them unique when compared to CSM teams at other organizations. Porter points out that, “many times CSMs deal with one particular product. At Formstack, we have multiple products that our customers can utilize. Customer Success Managers at Formstack can assist on all the products so our customers can focus more on solutions.” At the end of the day, our CSM team is on a mission to deliver excellent customer service to our clients. Their goal is to show customers how they can get the most value out of the Formstack products in their tech stack. “Our team truly understands our customers’ use cases and business objectives to ensure that their desired outcome becomes a reality while using Formstack products,” says Lauren. > Learn More: Check out our customer webinars to get great Formstack tips, > tricks, and pointers from our most experienced ‘Stackers. WHO ARE OUR SUCCESS TEAM MEMBERS? Just like our partners and customers, our team members are located around the world. Below, we put faces to the names quoted above. Dani has been in Customer Success for eight years and prides herself on working with the company’s top Enterprise customers. Outside of Formstack, she mentors and supports the educational dreams of high-achieving high school students from low-income households across Colorado by providing them with the help and guidance they need to get into and succeed at the college of their choice. Dani lives in Colorado and loves all things outdoors–hiking, boating, and skiing with her husband and 2 kids. Porter lives in Monument, Colorado, with his wife, son, and Beagle named Aspen. He loves to travel and lived overseas for 11 years in Europe and the Middle East. His perfect weekend is grilling, watching ice hockey and movies, and going on a short hike. Taylor lives just outside of Chicago, Illinois. She loves to be anywhere that is sunny and has live music. This love of music recently inspired her to start a vinyl record collection. She’s always laughing and is usually the loudest person in the room. Lauren lives in the Indianapolis, Indiana, area and has a legal background. She worked in the legal technology industry for 10 years as a CSM and People Leader before joining Formstack in 2020. Her love of the outdoors fuels her passion for hiking, which is pretty limited in Indiana. She enjoys watching all the Star Wars and Marvel shows and also loves to read. Her favorite book is Things Fall Apart by Chinua Achebe. CUSTOMER SUCCESS STARTS WITH THIS TEAM! It doesn’t take much time for customers who are paired with a CSM to see the impact they make. From providing training and troubleshooting to resources and support, our CSMs are the key to many of our customers’ Formstack success. Want to get to know our other teams better? Check out our Instagram for more insights into the teams who make Formstack run! Did you know that Formstack has an entire team dedicated to customer success? That’s right! We have a team ready and waiting to help our customers get up and running with our products. Our Customer Success team’s sole purpose is to be the go-to resource for customers on how to best use Formstack products. Let’s take some time to really get to know this team, from what they do to who they are. WHAT DOES FORMSTACK’S CUSTOMER SUCCESS TEAM DO? Relationships matter is a core value of Formstack, and our Customer Success team is a shining example of this value in action. This team is responsible for taking care of our customers and ensuring they are successful in reaching their goals. But who better to tell you about what a team does than the actual team themselves? Customer Success Manager (CSM) Taylor Huerta explains they are, “responsible for onboarding new clients, which involves training and being their trusted advisors, as well as goal and success planning for their organization and Formstack.” Dani Montano, Senior Enterprise Customer Success Manager, believes the role of a CSM is to be an advocate for customers. “I make sure my customers are getting value from our product through training and education. I also help identify opportunities for them to optimize their daily workflow with Formstack.” The team achieves this by sharing their expert Formstack knowledge through email support, trainings, troubleshooting, and strategy sessions. Porter Speakman, Customer Success Team Lead, echoes Dani’s thoughts by saying, “I like to tell our customers that I am their advocate here at Formstack. Having a single point of contact and building that relationship is extremely helpful, as the CSM has context to the solutions and challenges our customers are working to solve.” CSMs act as knowledgeable Formstack guides to our customers. They work cross-functionally with support, sales, and product teams to ensure customers are receiving the best service, support, and product experience. They quickly become a familiar name and face and can assist with any product needs or questions. Did you know? For those more complicated projects that need dedicated time and personnel, use our Professional Services team! They provide experts who can get your next Formstack project off the ground. WHAT MAKES OUR SUCCESS TEAM SPECIAL? It’s part people and part strategy that makes our Customer Success team special. It’s made up of a group of incredibly dedicated Formstack experts who have a passion for helping others. In order to serve our customers, our Success team focuses on hiring the right people and then providing them the right tools, strategy, and guidance to make them–and our customers– successful. OUR PEOPLE Solving complex workplace problems alongside customers takes a very special person. CSMs need to be great listeners and problem solvers who are able to dissect issues and quickly come up with solutions. That’s why hiring the right people is a key component of Lauren Kofeldt’s job. As the Director of Customer Success, she has focused on building a team filled with, “natural problem solvers with strong communication skills who truly understand how customers are approaching problems and can implement and/or advocate for solutions.” The Success team recently had a winter themed Zoom background competition on a team call. Whose do you like best? The supportive nature of the team is also key to their success. As a CSM, you must handle all types of problems, questions, and challenges. When you know your teammates are more than happy to help you brainstorm solutions, you feel more confident in taking on anything thrown your way. “Our team comes from all different experiences, backgrounds, and places,” says Taylor. “I think we all are working towards the same goal and constantly encouraging each other to be the best we can be. I have never been a part of a team like this where we are as supportive and motivating as we are. Our team wouldn't be as successful as we are without the leadership from our Director, Lauren, and team leads, Dani and Porter.” OUR STRATEGY Building a strong team is key to providing customers optimal service and support. But those team members need to be provided the right tools and knowledge to be successful. Lauren Kofeldt, Director of Customer Success, is in charge of this. Her mission is to strategically plan, build, and lead our customer success and implementation teams. “My goal is to ensure our team has the resources, data, tools, and education necessary to serve our clients on their journey with Formstack. I truly believe that empowered CSMs empower their clients,” she says. Formstack’s CSM team strategy also makes them unique when compared to CSM teams at other organizations. Porter points out that, “many times CSMs deal with one particular product. At Formstack, we have multiple products that our customers can utilize. Customer Success Managers at Formstack can assist on all the products so our customers can focus more on solutions.” At the end of the day, our CSM team is on a mission to deliver excellent customer service to our clients. Their goal is to show customers how they can get the most value out of the Formstack products in their tech stack. “Our team truly understands our customers’ use cases and business objectives to ensure that their desired outcome becomes a reality while using Formstack products,” says Lauren. > Learn More: Check out our customer webinars to get great Formstack tips, > tricks, and pointers from our most experienced ‘Stackers. WHO ARE OUR SUCCESS TEAM MEMBERS? Just like our partners and customers, our team members are located around the world. Below, we put faces to the names quoted above. Dani has been in Customer Success for eight years and prides herself on working with the company’s top Enterprise customers. Outside of Formstack, she mentors and supports the educational dreams of high-achieving high school students from low-income households across Colorado by providing them with the help and guidance they need to get into and succeed at the college of their choice. Dani lives in Colorado and loves all things outdoors–hiking, boating, and skiing with her husband and 2 kids. Porter lives in Monument, Colorado, with his wife, son, and Beagle named Aspen. He loves to travel and lived overseas for 11 years in Europe and the Middle East. His perfect weekend is grilling, watching ice hockey and movies, and going on a short hike. Taylor lives just outside of Chicago, Illinois. She loves to be anywhere that is sunny and has live music. This love of music recently inspired her to start a vinyl record collection. She’s always laughing and is usually the loudest person in the room. Lauren lives in the Indianapolis, Indiana, area and has a legal background. She worked in the legal technology industry for 10 years as a CSM and People Leader before joining Formstack in 2020. Her love of the outdoors fuels her passion for hiking, which is pretty limited in Indiana. She enjoys watching all the Star Wars and Marvel shows and also loves to read. Her favorite book is Things Fall Apart by Chinua Achebe. CUSTOMER SUCCESS STARTS WITH THIS TEAM! It doesn’t take much time for customers who are paired with a CSM to see the impact they make. From providing training and troubleshooting to resources and support, our CSMs are the key to many of our customers’ Formstack success. Want to get to know our other teams better? Check out our Instagram for more insights into the teams who make Formstack run! Did you know that Formstack has an entire team dedicated to customer success? That’s right! We have a team ready and waiting to help our customers get up and running with our products. Our Customer Success team’s sole purpose is to be the go-to resource for customers on how to best use Formstack products. Let’s take some time to really get to know this team, from what they do to who they are. WHAT DOES FORMSTACK’S CUSTOMER SUCCESS TEAM DO? Relationships matter is a core value of Formstack, and our Customer Success team is a shining example of this value in action. This team is responsible for taking care of our customers and ensuring they are successful in reaching their goals. But who better to tell you about what a team does than the actual team themselves? Customer Success Manager (CSM) Taylor Huerta explains they are, “responsible for onboarding new clients, which involves training and being their trusted advisors, as well as goal and success planning for their organization and Formstack.” Dani Montano, Senior Enterprise Customer Success Manager, believes the role of a CSM is to be an advocate for customers. “I make sure my customers are getting value from our product through training and education. I also help identify opportunities for them to optimize their daily workflow with Formstack.” The team achieves this by sharing their expert Formstack knowledge through email support, trainings, troubleshooting, and strategy sessions. Porter Speakman, Customer Success Team Lead, echoes Dani’s thoughts by saying, “I like to tell our customers that I am their advocate here at Formstack. Having a single point of contact and building that relationship is extremely helpful, as the CSM has context to the solutions and challenges our customers are working to solve.” CSMs act as knowledgeable Formstack guides to our customers. They work cross-functionally with support, sales, and product teams to ensure customers are receiving the best service, support, and product experience. They quickly become a familiar name and face and can assist with any product needs or questions. Did you know? For those more complicated projects that need dedicated time and personnel, use our Professional Services team! They provide experts who can get your next Formstack project off the ground. WHAT MAKES OUR SUCCESS TEAM SPECIAL? It’s part people and part strategy that makes our Customer Success team special. It’s made up of a group of incredibly dedicated Formstack experts who have a passion for helping others. In order to serve our customers, our Success team focuses on hiring the right people and then providing them the right tools, strategy, and guidance to make them–and our customers– successful. OUR PEOPLE Solving complex workplace problems alongside customers takes a very special person. CSMs need to be great listeners and problem solvers who are able to dissect issues and quickly come up with solutions. That’s why hiring the right people is a key component of Lauren Kofeldt’s job. As the Director of Customer Success, she has focused on building a team filled with, “natural problem solvers with strong communication skills who truly understand how customers are approaching problems and can implement and/or advocate for solutions.” The Success team recently had a winter themed Zoom background competition on a team call. Whose do you like best? The supportive nature of the team is also key to their success. As a CSM, you must handle all types of problems, questions, and challenges. When you know your teammates are more than happy to help you brainstorm solutions, you feel more confident in taking on anything thrown your way. “Our team comes from all different experiences, backgrounds, and places,” says Taylor. “I think we all are working towards the same goal and constantly encouraging each other to be the best we can be. I have never been a part of a team like this where we are as supportive and motivating as we are. Our team wouldn't be as successful as we are without the leadership from our Director, Lauren, and team leads, Dani and Porter.” OUR STRATEGY Building a strong team is key to providing customers optimal service and support. But those team members need to be provided the right tools and knowledge to be successful. Lauren Kofeldt, Director of Customer Success, is in charge of this. Her mission is to strategically plan, build, and lead our customer success and implementation teams. “My goal is to ensure our team has the resources, data, tools, and education necessary to serve our clients on their journey with Formstack. I truly believe that empowered CSMs empower their clients,” she says. Formstack’s CSM team strategy also makes them unique when compared to CSM teams at other organizations. Porter points out that, “many times CSMs deal with one particular product. At Formstack, we have multiple products that our customers can utilize. Customer Success Managers at Formstack can assist on all the products so our customers can focus more on solutions.” At the end of the day, our CSM team is on a mission to deliver excellent customer service to our clients. Their goal is to show customers how they can get the most value out of the Formstack products in their tech stack. “Our team truly understands our customers’ use cases and business objectives to ensure that their desired outcome becomes a reality while using Formstack products,” says Lauren. > Learn More: Check out our customer webinars to get great Formstack tips, > tricks, and pointers from our most experienced ‘Stackers. WHO ARE OUR SUCCESS TEAM MEMBERS? Just like our partners and customers, our team members are located around the world. Below, we put faces to the names quoted above. Dani has been in Customer Success for eight years and prides herself on working with the company’s top Enterprise customers. Outside of Formstack, she mentors and supports the educational dreams of high-achieving high school students from low-income households across Colorado by providing them with the help and guidance they need to get into and succeed at the college of their choice. Dani lives in Colorado and loves all things outdoors–hiking, boating, and skiing with her husband and 2 kids. Porter lives in Monument, Colorado, with his wife, son, and Beagle named Aspen. He loves to travel and lived overseas for 11 years in Europe and the Middle East. His perfect weekend is grilling, watching ice hockey and movies, and going on a short hike. Taylor lives just outside of Chicago, Illinois. She loves to be anywhere that is sunny and has live music. This love of music recently inspired her to start a vinyl record collection. She’s always laughing and is usually the loudest person in the room. Lauren lives in the Indianapolis, Indiana, area and has a legal background. She worked in the legal technology industry for 10 years as a CSM and People Leader before joining Formstack in 2020. Her love of the outdoors fuels her passion for hiking, which is pretty limited in Indiana. She enjoys watching all the Star Wars and Marvel shows and also loves to read. Her favorite book is Things Fall Apart by Chinua Achebe. CUSTOMER SUCCESS STARTS WITH THIS TEAM! It doesn’t take much time for customers who are paired with a CSM to see the impact they make. From providing training and troubleshooting to resources and support, our CSMs are the key to many of our customers’ Formstack success. Want to get to know our other teams better? Check out our Instagram for more insights into the teams who make Formstack run! Did you know that Formstack has an entire team dedicated to customer success? That’s right! We have a team ready and waiting to help our customers get up and running with our products. Our Customer Success team’s sole purpose is to be the go-to resource for customers on how to best use Formstack products. Let’s take some time to really get to know this team, from what they do to who they are. WHAT DOES FORMSTACK’S CUSTOMER SUCCESS TEAM DO? Relationships matter is a core value of Formstack, and our Customer Success team is a shining example of this value in action. This team is responsible for taking care of our customers and ensuring they are successful in reaching their goals. But who better to tell you about what a team does than the actual team themselves? Customer Success Manager (CSM) Taylor Huerta explains they are, “responsible for onboarding new clients, which involves training and being their trusted advisors, as well as goal and success planning for their organization and Formstack.” Dani Montano, Senior Enterprise Customer Success Manager, believes the role of a CSM is to be an advocate for customers. “I make sure my customers are getting value from our product through training and education. I also help identify opportunities for them to optimize their daily workflow with Formstack.” The team achieves this by sharing their expert Formstack knowledge through email support, trainings, troubleshooting, and strategy sessions. Porter Speakman, Customer Success Team Lead, echoes Dani’s thoughts by saying, “I like to tell our customers that I am their advocate here at Formstack. Having a single point of contact and building that relationship is extremely helpful, as the CSM has context to the solutions and challenges our customers are working to solve.” CSMs act as knowledgeable Formstack guides to our customers. They work cross-functionally with support, sales, and product teams to ensure customers are receiving the best service, support, and product experience. They quickly become a familiar name and face and can assist with any product needs or questions. Did you know? For those more complicated projects that need dedicated time and personnel, use our Professional Services team! They provide experts who can get your next Formstack project off the ground. WHAT MAKES OUR SUCCESS TEAM SPECIAL? It’s part people and part strategy that makes our Customer Success team special. It’s made up of a group of incredibly dedicated Formstack experts who have a passion for helping others. In order to serve our customers, our Success team focuses on hiring the right people and then providing them the right tools, strategy, and guidance to make them–and our customers– successful. OUR PEOPLE Solving complex workplace problems alongside customers takes a very special person. CSMs need to be great listeners and problem solvers who are able to dissect issues and quickly come up with solutions. That’s why hiring the right people is a key component of Lauren Kofeldt’s job. As the Director of Customer Success, she has focused on building a team filled with, “natural problem solvers with strong communication skills who truly understand how customers are approaching problems and can implement and/or advocate for solutions.” The Success team recently had a winter themed Zoom background competition on a team call. Whose do you like best? The supportive nature of the team is also key to their success. As a CSM, you must handle all types of problems, questions, and challenges. When you know your teammates are more than happy to help you brainstorm solutions, you feel more confident in taking on anything thrown your way. “Our team comes from all different experiences, backgrounds, and places,” says Taylor. “I think we all are working towards the same goal and constantly encouraging each other to be the best we can be. I have never been a part of a team like this where we are as supportive and motivating as we are. Our team wouldn't be as successful as we are without the leadership from our Director, Lauren, and team leads, Dani and Porter.” OUR STRATEGY Building a strong team is key to providing customers optimal service and support. But those team members need to be provided the right tools and knowledge to be successful. Lauren Kofeldt, Director of Customer Success, is in charge of this. Her mission is to strategically plan, build, and lead our customer success and implementation teams. “My goal is to ensure our team has the resources, data, tools, and education necessary to serve our clients on their journey with Formstack. I truly believe that empowered CSMs empower their clients,” she says. Formstack’s CSM team strategy also makes them unique when compared to CSM teams at other organizations. Porter points out that, “many times CSMs deal with one particular product. At Formstack, we have multiple products that our customers can utilize. Customer Success Managers at Formstack can assist on all the products so our customers can focus more on solutions.” At the end of the day, our CSM team is on a mission to deliver excellent customer service to our clients. Their goal is to show customers how they can get the most value out of the Formstack products in their tech stack. “Our team truly understands our customers’ use cases and business objectives to ensure that their desired outcome becomes a reality while using Formstack products,” says Lauren. > Learn More: Check out our customer webinars to get great Formstack tips, > tricks, and pointers from our most experienced ‘Stackers. WHO ARE OUR SUCCESS TEAM MEMBERS? Just like our partners and customers, our team members are located around the world. Below, we put faces to the names quoted above. Dani has been in Customer Success for eight years and prides herself on working with the company’s top Enterprise customers. Outside of Formstack, she mentors and supports the educational dreams of high-achieving high school students from low-income households across Colorado by providing them with the help and guidance they need to get into and succeed at the college of their choice. Dani lives in Colorado and loves all things outdoors–hiking, boating, and skiing with her husband and 2 kids. Porter lives in Monument, Colorado, with his wife, son, and Beagle named Aspen. He loves to travel and lived overseas for 11 years in Europe and the Middle East. His perfect weekend is grilling, watching ice hockey and movies, and going on a short hike. Taylor lives just outside of Chicago, Illinois. She loves to be anywhere that is sunny and has live music. This love of music recently inspired her to start a vinyl record collection. She’s always laughing and is usually the loudest person in the room. Lauren lives in the Indianapolis, Indiana, area and has a legal background. She worked in the legal technology industry for 10 years as a CSM and People Leader before joining Formstack in 2020. Her love of the outdoors fuels her passion for hiking, which is pretty limited in Indiana. She enjoys watching all the Star Wars and Marvel shows and also loves to read. Her favorite book is Things Fall Apart by Chinua Achebe. CUSTOMER SUCCESS STARTS WITH THIS TEAM! It doesn’t take much time for customers who are paired with a CSM to see the impact they make. From providing training and troubleshooting to resources and support, our CSMs are the key to many of our customers’ Formstack success. Want to get to know our other teams better? Check out our Instagram for more insights into the teams who make Formstack run! Did you know that Formstack has an entire team dedicated to customer success? That’s right! We have a team ready and waiting to help our customers get up and running with our products. Our Customer Success team’s sole purpose is to be the go-to resource for customers on how to best use Formstack products. Let’s take some time to really get to know this team, from what they do to who they are. WHAT DOES FORMSTACK’S CUSTOMER SUCCESS TEAM DO? Relationships matter is a core value of Formstack, and our Customer Success team is a shining example of this value in action. This team is responsible for taking care of our customers and ensuring they are successful in reaching their goals. But who better to tell you about what a team does than the actual team themselves? Customer Success Manager (CSM) Taylor Huerta explains they are, “responsible for onboarding new clients, which involves training and being their trusted advisors, as well as goal and success planning for their organization and Formstack.” Dani Montano, Senior Enterprise Customer Success Manager, believes the role of a CSM is to be an advocate for customers. “I make sure my customers are getting value from our product through training and education. I also help identify opportunities for them to optimize their daily workflow with Formstack.” The team achieves this by sharing their expert Formstack knowledge through email support, trainings, troubleshooting, and strategy sessions. Porter Speakman, Customer Success Team Lead, echoes Dani’s thoughts by saying, “I like to tell our customers that I am their advocate here at Formstack. Having a single point of contact and building that relationship is extremely helpful, as the CSM has context to the solutions and challenges our customers are working to solve.” CSMs act as knowledgeable Formstack guides to our customers. They work cross-functionally with support, sales, and product teams to ensure customers are receiving the best service, support, and product experience. They quickly become a familiar name and face and can assist with any product needs or questions. Did you know? For those more complicated projects that need dedicated time and personnel, use our Professional Services team! They provide experts who can get your next Formstack project off the ground. WHAT MAKES OUR SUCCESS TEAM SPECIAL? It’s part people and part strategy that makes our Customer Success team special. It’s made up of a group of incredibly dedicated Formstack experts who have a passion for helping others. In order to serve our customers, our Success team focuses on hiring the right people and then providing them the right tools, strategy, and guidance to make them–and our customers– successful. OUR PEOPLE Solving complex workplace problems alongside customers takes a very special person. CSMs need to be great listeners and problem solvers who are able to dissect issues and quickly come up with solutions. That’s why hiring the right people is a key component of Lauren Kofeldt’s job. As the Director of Customer Success, she has focused on building a team filled with, “natural problem solvers with strong communication skills who truly understand how customers are approaching problems and can implement and/or advocate for solutions.” The Success team recently had a winter themed Zoom background competition on a team call. Whose do you like best? The supportive nature of the team is also key to their success. As a CSM, you must handle all types of problems, questions, and challenges. When you know your teammates are more than happy to help you brainstorm solutions, you feel more confident in taking on anything thrown your way. “Our team comes from all different experiences, backgrounds, and places,” says Taylor. “I think we all are working towards the same goal and constantly encouraging each other to be the best we can be. I have never been a part of a team like this where we are as supportive and motivating as we are. Our team wouldn't be as successful as we are without the leadership from our Director, Lauren, and team leads, Dani and Porter.” OUR STRATEGY Building a strong team is key to providing customers optimal service and support. But those team members need to be provided the right tools and knowledge to be successful. Lauren Kofeldt, Director of Customer Success, is in charge of this. Her mission is to strategically plan, build, and lead our customer success and implementation teams. “My goal is to ensure our team has the resources, data, tools, and education necessary to serve our clients on their journey with Formstack. I truly believe that empowered CSMs empower their clients,” she says. Formstack’s CSM team strategy also makes them unique when compared to CSM teams at other organizations. Porter points out that, “many times CSMs deal with one particular product. At Formstack, we have multiple products that our customers can utilize. Customer Success Managers at Formstack can assist on all the products so our customers can focus more on solutions.” At the end of the day, our CSM team is on a mission to deliver excellent customer service to our clients. Their goal is to show customers how they can get the most value out of the Formstack products in their tech stack. “Our team truly understands our customers’ use cases and business objectives to ensure that their desired outcome becomes a reality while using Formstack products,” says Lauren. > Learn More: Check out our customer webinars to get great Formstack tips, > tricks, and pointers from our most experienced ‘Stackers. WHO ARE OUR SUCCESS TEAM MEMBERS? Just like our partners and customers, our team members are located around the world. Below, we put faces to the names quoted above. Dani has been in Customer Success for eight years and prides herself on working with the company’s top Enterprise customers. Outside of Formstack, she mentors and supports the educational dreams of high-achieving high school students from low-income households across Colorado by providing them with the help and guidance they need to get into and succeed at the college of their choice. Dani lives in Colorado and loves all things outdoors–hiking, boating, and skiing with her husband and 2 kids. Porter lives in Monument, Colorado, with his wife, son, and Beagle named Aspen. He loves to travel and lived overseas for 11 years in Europe and the Middle East. His perfect weekend is grilling, watching ice hockey and movies, and going on a short hike. Taylor lives just outside of Chicago, Illinois. She loves to be anywhere that is sunny and has live music. This love of music recently inspired her to start a vinyl record collection. She’s always laughing and is usually the loudest person in the room. Lauren lives in the Indianapolis, Indiana, area and has a legal background. She worked in the legal technology industry for 10 years as a CSM and People Leader before joining Formstack in 2020. Her love of the outdoors fuels her passion for hiking, which is pretty limited in Indiana. She enjoys watching all the Star Wars and Marvel shows and also loves to read. Her favorite book is Things Fall Apart by Chinua Achebe. CUSTOMER SUCCESS STARTS WITH THIS TEAM! It doesn’t take much time for customers who are paired with a CSM to see the impact they make. From providing training and troubleshooting to resources and support, our CSMs are the key to many of our customers’ Formstack success. Want to get to know our other teams better? Check out our Instagram for more insights into the teams who make Formstack run! Featured Listen Now Read More LINDSAY MCGUIRE Lindsay is the Content Marketing Manager at Formstack, splitting her time between creating blog content and producing Formstack's Ripple Effect podcast. She is a graduate of the University of Missouri School of Journalism and enjoys all facets of marketing. More Articles Meet The Host Lindsay McGuire Content Marketing Manager Formstack Connect Lindsay is a writer with a background in journalism and loves getting to flex her interview skills as host of Ripple Effect. She manages Formstack's blog and long-form reports, like The Rise of the No-Code Economy. MORE TO EXPLORE View All Resources Blog Working at Formstack: Shakil’s Story Read More Read More Blog Converge 2020: Sharing Vision, Inspiring Service, and Building Community Read More Read More Blog Finally Together Again: Formstack Small Hands 2021 Read More Read More Blog How a Community of Remote Stackers Was Built in San Angelo, Texas Read More Read More MORE TO EXPLORE View All Resources Webinar 2022 State of Digital Maturity: Advancing Workflow Automation Event Watch Now Report 2022 State of Digital Maturity: Advancing Workflow Automation Read More Blog Top Digitization Trends in Education Read More Blog Answers to the Most Asked Questions About SSO Field Prefill Read More Formstack’s workplace productivity platform helps over 25,000+ organizations digitize what matters, automate workflows, and fix processes—all without code. 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