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* Storm Damage Menu Toggle
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* Our Work Menu Toggle
* Commercial Services
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* Before and After
* Other Services Menu Toggle
* Additional Services Menu Toggle
* Services Offered for Water, Fire & Storm Damage
* Biohazard
* Crime Scene Cleaning
* COVID-19 Sanitation
* Services Offered for Water, Fire & Storm Damage Menu Toggle
* Commercial Services
* Residential Services
* Restoration & Rebuild Services
* Hardwood Floors
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Water
Fire
Biohazard
Reconstruction

PROFESSIONALS SPECIALIZING IN
WATER AND FIRE RESTORATION

* EXTENSIVE COVERAGE IN THE CHICAGO METROPOLITAN AREA

* 24/7 EMERGENCY RESPONSE

* TURNKEY SOLUTION FROM MITIGATION TO REPAIRS

* SWIFT RESPONSE AND ON-SITE EXPERT SUPPORT

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OUR RESTORATION EXPERTS PROVIDE IMMEDIATE RESPONSE

Trusted by Over
10,000
Home and Business
Owners

Response in
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Recommended by
Insurance Providers

Each Crew is
IICRC
Trained & Certified

Trusted by Over
10,000
Home and Business
Owners
Response in
60 Min
Recommended by
Insurance Providers
Each Crew is
IICRC
Trained & Certified

HIGHLY RATED SOLUTIONS FOR YOUR EMERGENCY NEEDS

Restoration specialists at Chicago Water & Fire Restoration are deeply committed
to helping homes and businesses in the Chicago metropolitan area recover from
the devastating effects of water, fire, mold, and smoke damage. Our primary
focus is on restoring properties to their original condition as swiftly and
efficiently as possible. We use the latest restoration technologies and
techniques, and our team is composed of trained professionals who are ready to
respond at a moment's notice.

RESIDENTIAL & COMMERCIAL SERVICES

ALL YOUR EMERGENCY RESTORATION SERVICES HANDLED BY ONE COMPANY

WATER DAMAGE
RESTORATION

* Drying and cleaning

* Pipe bursting or sewer clogging

* Mold removal

* Restoration and reconstruction

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FIRE DAMAGE
RESTORATION

* Smoke and fire restoration

* Water damage repair after the fire

* Odor control and upholstery cleaning

* Mold remediation

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STORM DAMAGE
RESTORATION

* Cleaning and drying

* Flood damage restoration

* Water removal and moisture testing

* Restoration and rebuilding

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DIRECT INSURANCE BILLING - WORKING WITH ALL INSURANCE PROVIDERS

WE HANDLE DIRECT COMMUNICATION WITH YOUR INSURANCE COMPANY

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DIRECT INSURANCE BILLING - WORKING WITH ALL INSURANCE PROVIDERS

WE HANDLE DIRECT COMMUNICATION WITH YOUR INSURANCE COMPANY

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SERVING THE CHICAGO METROPOLITAN AREAS

FULL-SERVICE COMPANY READY TO RESTORE ANY DISASTER, ON ANY PROPERTY, AT ANY TIME

SERVING ILLINOIS, WISCONSIN & INDIANA.

CWF is available 24/7 to provide your home with comprehensive restoration
services. Contact us today for a fast, free estimate!

ADDRESS:

720 North Larch Ave Elmhurst IL 60126

ILLINOIS:

* ADDISON

* ALGONQUIN

* ALSIP

* ANTIOCH

* ARLINGTON HEIGHTS

* AURORA

* BARRINGTON

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* BATAVIA

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WHY TRUST CHICAGO WATER & FIRE RESTORATION?

WHY CHOOSE CHICAGO WATER & FIRE RESTORATION?

Our commitment to being a family-owned and operated company ensures personalized
care and support throughout the disaster recovery process.

* Over 25 years experience

* Each crew is IICRC trained & certified

* Inspection and estimate provided at no cost

* Take care of mitigation and repairs - One stop solution

* Using cutting-edge techniques and the best technology

* Work with your insurance company managing all claim details

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Why We Are Different

A TRUSTED CHOICE FOR OVER 10,000 HOME AND BUSINESS OWNERS SINCE 1988

CHICAGO BRANCH LOCAL REVIEWS

Google Rating
4.8

Based on 1520 reviews
Yelp Rating
4.5

Based on 281 reviews
Angela G. ★★★★★ They did a good job cleaning my crawlspace that had been soiled
with some sewage backup from broken pipes. Raul was friendly and articulate. I
appreciated the info and feedback he gave me about what was going on down there.
His coworker (I forget his name) was very helpful as well.Devin B. ★★★★★ I have
previously used this company for a large project that went over very smoothly
and now I called them out for a second time with another unrelated issue and
they provided fantastic service once again. Their initial estimate team of
Nathan Gomez and Kevin (unfortunately didn’t catch his last name) came in and
were extremely easy to work with, professional, and friendly. Their work put our
mind at ease about the upcoming project and we look forward to using this
companies services yet again.Kevin C. ★★★★★ I am going to do this review in
sections.Alex came out and was very thorough on explaining everything and even
showing me what the issue was and how they were going to mitigate it.Alex was
able to have a team come out the same day to clean up the mold in the crawl
space and clean all the debris out and spray chemicals to kill whatever else was
down there. They left a dehumidifier and so fans to help dry everything.Another
team came back 3 days later and they were awesome as well. The steam cleaned the
concrete and screwed in a temporary but very secure sub floor.Overall great
experience and true professionalism all around.Courtney L. ★★★★★ I cannot say
enough good things about Alex Tracy! Not only was he prompt, reliable,
informative and to the point, he went above and beyond to help me navigate a
situation I had never experienced. He was there as a constant throughout the
entire process, helping me with insurance and mitigation and reconstruction,
even if it wasn’t directly related to his department and services. Alex made me
feel like I had someone in my corner when I felt totally alone! He was genuinely
invested from the start and I knew right away that he truly cared about his
customers and people in general 🙂 Thank you Chicago Water and Fire! and a huge
thank you to Alex!!Stanley J. ★★★★★ The best team ever, workers came in, made
sure my house was prepared for the work. They did a fantastic job. I highly
recommend this company for it'd employees. I would like to thank Travis my
project manager, Rene, Martha, Angie. They did a great job with my home.Douglas
A. ★★★★★ Jake was awesome. He came and assessed the situation. He worked with me
and what I was trying to get accomplished and was able to give me a great price
for the work that was going to be done. He was able to get the work done right
and within my budget while withholding company standards. Would highly recommend
if needing any type of cleanup and ask if Jake Zielinski could come take a
look.Sarah D. ★★★★★ So impressed with Jonathan and Raul for their great work and
for being efficient and their customer service. Very professional! Actually the
whole team that I met in Chicago Water and Fire Restoration. Also wanted to
commend Michael Taylor who did the inspection yesterday as he genuinely
professed a concern with what happened in our house. Thank you team for all your
commendable service! ✨Jo Ann L. ★★★★★ Once again, Chicago Water & Fire
Restoration did not disappoint. From our initial meeting with Jake who was
professional, courteous, and understanding to the completion of the work it was
a smooth process. This is due to how Jake handled our issue through effectively
listening to our concerns to make sure it would be a smooth process. Due to his
thorough communication there were no issues. The employees who helped clean the
area were also kind, respectful, and thorough in handling the clean-up. I will
definitely use Chicago Water & Fire Restoration should the need arise again due
to Jake and his fellow co-workers who were respectful, courteous, and provided
great customer service and communication.Debra W. ★★★★★ My family and I recently
had the pleasure of working with Chicago Water and Fire to address water damage
issues in my basement, and I couldn't be more satisfied with the experience.
From start to finish, the entire process was seamless and stress-free.The
management (Frank) and migration team, including Elias G., Angel M., Brandon C.,
and Mykola, were nothing short of exceptional. Over the two-week process, they
displayed incredible hard work and dedication. I was particularly impressed with
their excellent communication, which kept me informed and reassured
throughout.The professionalism of the team was evident in their neat uniforms
and, as well as their respectful demeanor. They treated my home with care and
ensured that every detail was addressed to my satisfaction.Overall, the service
performed by Chicago Water and Fire exceeded my expectations. I highly recommend
their services to anyone in need of water damage restoration. Thank you, Frank,
Elias, Angel, Brandon, and Mykola, for your outstanding work!The White
Family---Bert B. ★★★★★ A family member died at home and several days passed
before the body was discovered. 3 different 1st responders advised that we would
need a licensed bio hazard cleaning company to address the situation and all 3
recommended Chicago Water and Fire. Even though it was after 5 on the Friday
before Memorial Day weekend, a real person answered the phone and promised a
call back within 10 minutes. Luke did call within 10 minutes and arrived at the
house within an hour, assessed the situation, retrieved the insurance
information and had his crew onsite by 9:00 am the next day.It took the next 5
days for Luke and his crew to totally clean the affected areas and remove 90% or
more of the odors. At every step, Luke kept me informed of the status of the
work and advised us on what we could expect to be able to salvage of our
furniture and personal effects. At all times he was courteous and professional,
worked with my schedule, and was readily and easily available by phone or
test.The results exceeded my wildest expectations and conducted in a manner that
ensured insurance would cover all costs. They even moved some equipment and
people around to be out of sight so the funeral could process past the home.I
give Luke and his crew 5 stars plus and my strongest recommendation!Sheila A.
★★★★★ Manny & Jermaine did an outstanding job cleaning and sanitizing our
basement after we had a broken sewer pipe repaired. They also removed an area
rug, which they professionally handled with care.The plumbing company opted not
to protect our dressing closet. They did however, step up to have CWFR make us
whole by cleaning up their mess. We are pleased 😀Geo C. ★★★★★ I had was damage
from a leaky drain from my second floor. Plumber referred CWF Restoration, the
response time was great and the service provided was outstanding. Kaylin, the
service tech was very thorough in answering questions and Edger, his partner was
very helpful. Thanks.hima T. ★★★★★ Frank Kutnar was fantastic!He was very
knowledgeable and patiently explained the mitigation and repair process. He
treated us like family and gave us the peace of mind we needed during a
stressful time. He always answered our calls, and addressed our concerns 24/7.
His team (Eddie and Bryce) efficiently ripped out the wet dry walls, cleaned the
damaged areas, set up fans and humidifiers, and contained the work area. Great
work! Frank is trustworthy and reliable. I highly recommend Chicago Water & Fire
Restoration. Thanks Frank!Shen Z. ★★★★★ I had the pleasure of working with
Randy, who came over to help me assess a basement water leak/seepage issue.
Randy is exceedingly pleasant and professional and quickly helped me identify
the root cause of the problem, and laid out several options for remediation. He
also gave me resources to address some of the issue myself to help me save some
money.Randy has been absolutely great to interact with and was very helpful with
my needs. I highly recommend him for anyone with water restoration needs!Kostas
M. ★★★★★ Had a broken water heater and my whole basement flooded. The PM showed
up on time and made arrangements. The crew that came within 5 hours and
continued the work until next day was superb. Kaylin was the crew leader and he
was fantastic. Good communicator, accurate projections. Finished removing carpet
(large basement), demolishing part of drywall (where there was insulation),
clean up the basement in less than 24 hours. Fans and humidifiers are drying off
the basement now. Very professional.Shavonne D. ★★★★★ Everyone at the company
was professional and pleasant. There was a clear understanding of what the
procedure was going to be to clean up my basement after a clogged pipe from the
toilet caused sewage and waste to back up in my basement. When I called, they
were able to have someone come out within an hour and a half to survey the
damage. A crew was out the next day to start clean up. The guys were fast and
had the basement looking so much better. Thank you guys!Elana H. ★★★★★ I had a
pipe break and flood. CWF Restoration was recommended to me and within less than
2 hour, Jake the project manager was at my home. He was professional,
empathetic, and answered all of my questions. I look forward to working with him
and his staff.Lisa B. ★★★★★ Having a pipe beak is horrid!! However, having CWF
help me through the entire process was amazing. My house is repaired, the work
done was fabulous, and I’ve maintained my sanity! Thank you Travis McCool and
team, job well done!! Oh here’s one picture I love, isn’t this pretty???Tim J.
★★★★★ I had a very positive experience with CWF restoration. In the middle of
the night, my sump pump failed and I woke up to 100’s of gallons of water in the
basement of my new house. The previous owner had everything propped up on 4 x 4
wood blocks that just soaked up the water like a sponge. I went to the store and
grabbed the utility pump and was able to get much of the water out but
everything was soaking wet. I called CWF and Randy showed up later that same
morning to survey the damage. He spoke with his manager Charlie and they sent a
restoration technicianwithin a few hours. Nate showed up and got everything set
up and running the same day. It started to dry out and feel a bit like Arizona
in my basement.I appreciate the promptness and professionalism of all three of
these guys. They knew I was in big trouble and they went the extra mile to help
me out. Thanks again!!Charlene C. ★★★★★ Chicago Water & Fire did an outstanding
job of drying and restoring my floors after a pipe burst - I highly recommend
hiring them! I'm so glad my plumber referred them. They came out right away to
begin the drying process, and the mitigation manager, Brett, answered all my
questions clearly, and gave me great advice regarding my insurance. The 2nd part
- the restoration process - was a bit complicated because of my specific
situation, and the restoration manager, Piotr, did a truly outstanding job of
keeping me informed every step of the way, and hearing and resolving every one
of my concerns calmly and patiently. Every single worker was courteous and
professional, great at their job, and left my home clean. This is a great
company and I am really happy I called them!Jon M. ★★★★★ Had a 2nd floor
bathroom leak and called these guys. I was surprised has fast they came out to
estimqte and arranged dryer installation. AngeloT. and Dionte R. came over the
next day and were polite, respectful of our home and very efficient.Julie D.
★★★★★ We’ve had two floods in seven days. A pipe burst then six days later, our
sump pump stopped working due to over exertion from the first flooding. After
working with a plumber first, he recommended Chicago Water and Fire Restoration
and we couldn’t be more pleased. Our project managers, Brayden and Kevin, acted
quickly and were over in a short time to assess the damage and help us with
insurance steps. They took the time to answer our questions, explain next steps
and get a clean up crew to our house fast. Communication has been great as well
as their professionalism. The clean up crew on both occasions worked for at
least four plus hours getting rid of water, taking out drywall, baseboards and
flooring as well as moving our belongings to a safer location in the house. They
work hard and quickly to take care of what needs to be done. I highly recommend
this company. We have had a wonderful experience with them and look forward to
the next phase which is restoration of our basement to be used again one day.
Thank you!Joyce E. ★★★★★ I had some plumbing issues and CWF was recommended by
my plumber. Upon my initial phone contact, Pedro was extremely helpful,
professional and knowledgeable. He came out right away and access the situation.
He explained everything in great detail. He helped me submit the claim to my
insurance company, which was extremely helpful.For the scheduled service Brandon
and Michael came out to perform the service. They were AWESOME!!!!!!. Very
professional, knowledgeable and polite. They explained in detail what they were
doing, asked if i had any questions and answered all questions. they made me
feel really comfortable and they were so easy to talk to. I dont usually find
this with a lot of contractors. They cleaned up really well before they left and
made sure it was to my specification as i have a disability and they were very
empathetic to my needs.I would recommend them to everyone.Kudos to CWF. Great
job Pedro, Brandon and Michael.Mary Jo F. ★★★★★ CWF was recommended to us by our
plumber when we had leaking from the condo bathroom upstairs into ours. They
were very quick to return our calls and set up an assessment. Alex Tracy arrived
on time, was extremely informative and easy to work with. He explained the
process very easily and made us feel more confident in how everything would look
going forward. They were able to send a team that same day to start removing the
damage. Eduardo and Edgar arrived on time, even despite having to park far away.
They were very professional, efficient and easy to work with as well! Overall,
we are extremely happy with CWF because of their exceptional employees. Thank
you!Jonathan L. ★★★★★ CWF responded to my emergency within two hours, determined
their scope of work based on the severe flooding that occurred in my house,
assembled a crew, and had the wet drywall and carpet removed with fans drying
the space by midnight of the same day. I'm very grateful for their hard work,
urgency, and dedication. They were incredibly nice and professional. Hopefully I
won't need to use them again, but if an emergency happens, they will be my
mitigator; they should be yours also.Julia B. ★★★★★ Chicago Water and Fire
Restoration has been wonderful. Pedro helped us to file our insurance claim, and
the next day our remediation team, Dionte and Angelo, worked diligently for
hours and hours, sanitizing our basement, hauling out ruined items, and setting
up fans and dehumidifiers to begin the drying process. I was impressed with
their work ethic.They have given us peace of mind and helped us to get through
an unpleasant and unwelcome flood in our basement. I would definitely recommend
them.Adeline R. ★★★★★ Chicago Water & Fire Restoration is such a great company.
They responded right away (same day). Everything was explained in detail and
scheduled the repair within next day. The technician that did the mitigation
work was so professional in every way. He communicated his ETA, arrived on time,
explained what he would be doing, covered all walkway areas to protect our home,
he completed the job and was very neat and tidy. He was also very kind and
respectful.Aiaza C. ★★★★★ The staff was very helpful and considerate to our
family's needs while working in our home. Edgar and Eduardo were very thorough
with explaining the work they would be doing. They were also very thoughtful in
regards to making our family feel comfortable with the equipment they
installed.steve M. ★★★★★ Great company wouldn't hesitate to recommend anyone to
them. Randy was a great help, he did a thorough job inspecting our crawl space
for mold. Even though no mold was found he went above and beyond to clean and
spray the area in question. Couldn't be happier with his help..Kathryn R. ★★★★★
I highly endorse Chicago Water & Fire Restoration! My basement flooded and my
electrician recommended CW&F. I needed a team asap and from the start everyone I
spoke with and have worked with has been responsive, supportive and highly
professional. Nate came out first to inspect and evaluate - so friendly, kind
and knowledgeable; answered all my questions and went above and beyond to make
sure everything went smoothly. The remediation team of Keith and Brandon were
incredibly hardworking, polite, efficient and thorough - they literally worked
all day/evening to get the job done. Demo can be messy and they respected my
whole home by being careful about the work at hand and all the cleanup. They
offered to assist with removal of items beyond the scope of the work and were
attentive to my questions/concerns along the way. It was wonderful to be in such
good hands during a stressful time. Thank you CW&F!!!Kira R. ★★★★★ Can’t express
enough how wonderful our experiences with CWAFR has been. Our PM Piotr K. Made
us feel at ease during our reconstruction project. He maintained contact, was
happily available to answer questions when we needed and was patient, helpful
and efficient with the minor issues that occurred. His leadership and
communication to the construction crew relieved our fears of delay and he was an
overall positive person to work with.I’m especially grateful for our Content
Crew chief Louie A and his crew, for handling our delays with positive attitudes
and overall a wonderful group to work alongside. Through the chaos, I appreciate
having an empathic and efficient team that assured us and didn’t make us feel
rushed. Our home was respected and everyone was so kindhearted.Natalie L ★★★★★
They were so great during a really stressful moment. A pipe burst leaving us
with an inch of water in our basement. So many people were in the same
predicament. When I called another company it would have been 2+ weeks before
they could come. I spoke with Adriana and she had Jacob evaluating the damage
that same day (Friday). Jose and his remediation team were in on Tuesday with a
ton of equipment to dry out the walls, floors and ceilings. As promised, Edgar
and his team came right on time on Saturday to evaluate for dryness and removed
all of the equipment. Everyone was so nice, on time, and very sympathetic. I
recommend this company at every turn. I'm sure they're going to do just as
amazingly in the reconstruction part.Katie S. ★★★★★ My pipes burst in a property
I own, and Travis from SCWR came out that night and took care of everything. He
put my mind at ease -- carefully explaining the process, working with my
insurance, and fully documenting everything. I'm looking forward to their help
restoring my space back quickly and professionally. Great service.Gabriel R.
★★★★★ Great service, great communication, great transparency with questions.
Started with a 2 story commercial building flood and ended up with a dry bare to
the bones ready for a 25 year remodel. Ariel, Jerry and David literally worked
hard with no breaks to get the job done! Great workersShantrelle H. ★★★★★ CWFR
was at my house within 90 minutes on a Sunday evening to evaluate the damage in
my kitchen. By Friday they had workers on the project. Manny, Ariel, and Raymond
did an excellent job with the demo. They were very efficient. I felt comfortable
with them in the home and with the job they were doing.Louis D. ★★★★★ Impressed
by the CWF team. Nate acted with urgency, was informative and helpful every step
of the way. Jeremiah and Manny were professional, clean, and precise during
implementing the drying process in our home. Ramiro was smooth, quick, and clean
when he removed the drying tools after the job was done. No scratches or issues
at any point in the process. 10/10 would recommendLauren P. ★★★★★ Called on
Friday morning regarding flooding in my basement. A project manager came out
same day to document the problem and plan mitigation. Nice crew of 3 showed up
this morning to do the mitigation work! Kevin P., Brian G. and Jarrod were
courteous, prompt and great communicators. My basement looks better already!
Very happy to be able to give a local business a well deserved 5 stars!Jacob I.
★★★★★ High recommendation marks for professionalism, personable & compassionate
services. My neighbor's plumbing started to come through my ceiling, so I was in
a panic and completely unsure of what to do next, what to document, what was
dangerous, etc. and at the recommendation of my plumber from Morning Noon Night,
I called Chicago Fire & Water Restoration and they were immediately on the way
to assess the damages, start the restoration process using their high-tech 3-D
modeling scanners, mitigation of the damage with insurances, and so much more.
It felt like I had someone else on my side fighting to get my life back to
normal.Nancy D. ★★★★★ Alejandro & Nate are the best !!! They are efficient,
professional, and the fastest workers ever. I had severe water damage in my
home, & these two cleaned up everything with such care. Yet, they were so fast,
it’s was shocking how quickly they preformed.Highly recommend…Bradley Y. ★★★★★ I
am very impressed on how quickly Chicago Water & Fire Restoration get things
done. They were here to evaluate water damage and within 24 hours, they were
here. They are very professional and do a great job explaining what is wrong and
how they will restore. I am very happy with the work they have done!Ethan C.
★★★★★ Dionte and Eduardo helped set up a drying system throughout our unit after
we had leaks from the unit above. They were respectful, efficient and clean
throughout the entire process. Nathan was also a great PM that helped walk us
through the process and ensured everything was taken care of quickly. Would
highly recommend to anyone else.Eric E. ★★★★★ The Chicago Water & Fire
Restoration Team did an outstanding job with my bathroom floor mitigation and
restoration after a leak which had traveled all the way from my upstairs
bathroom to my downstairs kitchen. Casey M. and Louis V. installed new
travertine tile in the bathroom and painted the bathroom, which looks amazing. I
was really impressed with the work and attention to detail that Casey and Louis
put into the job. They, along with the rest of the CWAFR team members also did a
great job fixing the drywall and painting the ceiling in our kitchen/living
room/hallway.Piotr K was the project manager, and he did a great job as well.
Piotr was extremely straightforward, polite, and courteous, and came to check-in
each day.I am really pleased with the CWAFR team and their incredible and
efficient work.Sean H. ★★★★★ We had a good size leak in our home that carried
three (3) floors from the master bath to the garage! Called CWF and their
project manager, Brett, was on the scene quickly and was able to identify and
assess where the water traveled and how to mitigate the damage. Brett was able
to schedule a crew (in this case 2), for after Christmas. Their “crew” arrived
at our home (on time) and started right to work. Ripped out a majority of the
master bathroom floor, toilet and vanity. Had a second crew working on the
family room walls and ceiling, just below the bath, and finally to the garage
ceiling. Six guys on-site most of the day. They took care of the areas that
needed attention and installed heaters for the ceilings, giant industrial HEPA
filter to “scrub” the air and remove and airborne particles and contaminants.
The clean up was very good and the on-site crew chief, Luis, had excellent
communication skills and kept us informed throughout the process. You never want
this to happen, and we have a long way to go before we are back in business, but
Chicago Fire and Water did a great job handling the first steps. Thank you!Erich
G. ★★★★★ Travis and Paul did a great job! They explained everything they were
going to do, before they did it. Great attitude, answered all questions. I
enjoyed talking to Paul in particular.The big key was communication: I was able
to successfully coordinate what time each day the project should start to ensure
timely completion. Initially, it was an estimated a 2 day project, but turned
out to be a 3 day project. Paul did mention an additional walk-through, before
starting, the project might have been able to allow him to complete the project
in 2 days instead of 3 days.Not withstanding, the quality of work between the
painting, laying down new trim, and laying down new tile, in addition to Travis
procuring a new tile design I really liked ahead of time was of such a quality
that it more than outweighed the additional day of work required.Sean H. ★★★★★
We had a good size leak in our home that carried three (3) floors from the
master bath to the garage! Called CWF and their project manager, Brett, was on
the scene quickly and was able to identify and assess where the water traveled
and how to mitigate the damage. Brett was able to schedule a crew (in this case
2), for after Christmas. Their “crew” arrived at our home (on time) and started
right to work. Ripped out a majority of the master bathroom floor, toilet and
vanity. Had a second crew working on the family room walls and ceiling, just
below the bath, and finally to the garage ceiling. Six guys on-site most of the
day. They took care of the areas that needed attention and installed heaters for
the ceilings, giant industrial HEPA filter to “scrub” the air and remove and
airborne particles and contaminants. The clean up was very good and the on-site
crew chief, Luis, had excellent communication skills and kept us informed
throughout the process. You never want this to happen, and we have a long way to
go before we are back in business, but Chicago Fire and Water did a great job
handling the first steps. Thank you!Laura L. ★★★★★ Randy Boucher was absolutely
amazing! He went above and beyond with our inspection. He made us feel confident
in what he was saying to us about our crawl space and it's state. I would high
recommend CWF Restoration and would highly recommend to request Randy for your
inspection/estimate. Great service over the phone as well in the main office! I
called at 12pm and were able to schedule me in the same day!Mitzi P. ★★★★★ I had
a great experience with the cleaning crew Manny and Jeremiah their work was
thorough, and they demonstrated a sincere commitment to excellence. I'm
impressed by the cleaning crew's prompt response to my short notice. They were
punctual and efficient, and the project manager Charlie Fleischacker assistance
was invaluable. Their quick service and the manager's reassuring approach made
the experience truly commendable. The project manager Charlie Fleischacker
equally professional, ensured a seamless process, making my overall experience
highly commendable.Angela ★★★★★ Chicago water and Fire restoration are awesome!
Nate, Ramiro N. And Christian B were very efficient and did great work removing
the mold in the floor, some kitchen cabinets, and the ceiling below the water
leak. They were also very clean and so easy to work with. Travis M was project
manager for my kitchen rebuild and he was amazing to work with and always
responded to my questions in a timely matter. I’m so happy with how everything
turned out and the work was completed quickly. I can’t recommend Chicago water
and fire restoration enough!pavan v ★★★★★ Randy’s did an excellent job.Had a
mould inspection done – these guys were legit! Inspector knew their stuff, Got a
solid report fast. Super chill and pro – saved me Thumbs up! 🌟10/10 would
recommend to anyone. Thank you very much for the speedy response.Chris R. ★★★★★
Brian K. And Kevin P. Hot top level customer service and attitudes. Appreciated
the quick work and clean job they did. Pedro was also extremely kind to us as
well doing our estimate and getting us help within hours same day.Cody B. ★★★★★
CWF was quick to arrive and assess the water damage that occurred in my house.
They quickly did their due diligence and explained each of the steps of
mitigation. John and Kris showed up shortly after to mitigate the damage and set
up equipment to thoroughly dry the area. Everyone was friendly and helpful.Holly
B. ★★★★★ Professional, knowledgeable, empathetic, acted quickly, and worked in
my best interest to restore my living space. Highly recommend! Thank you Nate
for your thorough inspection. I would have never thought I had so much water
damage from my neighbor attempting to unclog his sink drain and blowing out my
p-trap! CWFR took excellent care of me!Paige L. ★★★★★ We’ve had two basement
floods in less than a year and the team over at Chicago Water & Fire Restoration
made difficult situations as palpable as possible. Their lead estimator,
Charlie, was professional and very easy to work with. The water remediation was
efficient and effective. When we had to call upon their services again, they
were sympathetic and had someone on-site that same day.No one wants to be in
this situation but what makes going through something so formative is the
professional assurance and capability of a strong team.I’m happy to have had
their leadership and recommend them whole-heartedly.Alex W. ★★★★★ I want to
extend a big thank you to Ramiro N. Ramiro came to our house in the evening to
set up the restoration process in our bathroom. He was extremely kind,
professional, and thorough in his process. He explained everything perfectly and
was especially mindful of our two young sons who were sleeping upstairs. Thank
you!!Linda P. ★★★★★ The gentlemen who responded to my situation did so the same
day they were contacted. The work began the same day, also. All of them were
kind, polite, pleasant & professional. All my questions were politely explained
in detail & I never felt condescended to or judged.Though the restoration
process has just begun, this company states they will totally complete it. This
is very reassuring as I have no knowledge of this detailed process.I feel quite
confident in CWF & recommend them to anyone in need of similar services.Even the
young lady who answers the company phone was very pleasant & professional!Btw,
this company was recommended by the plumber I initially called to fix a leaking
toilet. I would not have known who to ask for the additional help required for
this situation.Lashonda C. ★★★★★ Colin was spectacular! I gave the scheduler a
specific time, however, they called to tell me Colin was at my house which
turned out to be 1 hour earlier that I anticipated. Colin actually waited the 30
for me to get home. He was very professional, explained the process, read the
information to me that I needed to sign and explained next steps. I felt very
comfortable with him. Also, Edgar and Angelo, the gentlemen that came to my
house that brought the equipment, they were very friendly and I felt comfortable
leaving them in my home. Great team!Barbara C. ★★★★★ My plumber recommended
Chicago Water and Fire Restoration after he repaired a leak in my home. The
estimators came out the same day and provide me with a very detailed reasonable
estimate. The remediation team came within hours to start cleanup. Nathan, Nate,
Eduardo, and Alejandro were very professional, respectful of my home and
thorough in explaining the scope of work. I would highly recommend this
company.Holly S. ★★★★★ Nathan Gomez, project manager was great to work with. He
was friendly, knowledgeable and professional. I had water coming up through my
wood floor. He provided me with options, the information that I would need, and
his expert opinion. I would definitely recommend this company and specifically
Nathan Gomez.Max F. ★★★★★ Unfortunately this is the third time we’ve had to use
CWF but we’ve had a good experience every time. They are expensive but do a good
job. I have to say this was my best experience yet and felt really good with
Collin leading the way. Ramiro and Christian were awesome and took their time
with the flooring and cleaning. Hopefully I’m done for a while in terms of
needing their mitigation services but if I do will not hesitate to call.Angela
★★★★★ Chicago water and Fire restoration are awesome! Nate, Ramiro N. And
Christian B were very efficient and did great work removing the mold in the
floor, some kitchen cabinets, and the ceiling below the water leak. They were
also very clean and so easy to work with. They worked around my availability and
I highly recommend them!Mayra G. ★★★★★ Thank you Chicago Water & Fire, I had
water damage in my basement and Team Members Brian. K and Kevin. P did an
amazing job on cleaning the nasty mess. They Made sure everything was clean,
They also sanitized our whole basement. I will definitely be using this company
again in the future and Would most definitely recommend this Company.Jackie J.
★★★★★ Ramiro N. and Christian B we’re extremely knowledgeable, professional, and
helpful when it came to our project. We are so grateful for their thoroughness
and the way they eased our minds and concerns. The sales rep, Avery M., was also
extremely kind, professional, and patient. Such a great company. We will refer
them to anyone in need without hesitation!Maureen V. ★★★★★ Very responsive
company that helped us through a very difficult time when our home had a flood.
Employees were respectful, supportive and helpful explaining all that they
needed to do. Our contractor went above and beyond helping us understand the
insurance information and payment details. The crew that packed up our furniture
for storage were very professional and kind. Very happy our plumber recommended
this company.Liz J. ★★★★★ We had unexpected water damage to our home and CWF was
quick to come out and mitigate. Frank explained the entire process thoroughly
and made sure all of my questions were answered. Dionte and Jeremiah did a
fantastic job on the mitigation work and were very respectful of our home. They
were so kind and made sure I understood every step of the mitigation process.
Highly recommend!Nathaniel H. ★★★★★ Chicago water and fire is one of if not the
best Restoration company out there. Highly recommend to any and everyone. Plenty
of smart knowledgeable employees all around Stevie K in dispatch, crew chief
Nate H and his apprentice Ramiro N are just a few names of many caring/hard
workers. Keep up the great work guys!Erin S ★★★★★ Great service! We used them
when a toilet and shower leaked in to two rooms below. The team was great with
communication and timely for arrivals. The work looks great and they were
meticulous about making sure everything around the area stayed clean and in
place. Highly recommend using them!Andrew ★★★★★ The unit above mine started
leaking and damaged the drywall throughout the ceiling of my condo. The plumber
that fixed the issue recommended CW&FR. They came to my place at 1030 pm to
provide an estimate and then scheduled water mitigation the following morning.
The crew that came over was friendly and efficient. They took the time to
explain and answer any of the questions that I have. Extremely professional, I'd
highly recommend CW&FR to anyone that finds themselves in a similar
situation.Kelly W ★★★★★ I called CWF Restoration and within 1 hour Avery was at
my door to assess the water cleanup needed in my crawlspace. He was able to have
a team at my home in less than1.5 hours, and it was not even an emergency
situation. I am unable to enter the crawlspace so I have to depend on others to
take care of any issues. Edgar and Justin arrived, got to work and were able to
finish within an hour. They even took care of a stain that I did not expect. I
am very happy with the outcome, everyone was very pleasant and professional, and
the crawlspace looks new. My brother came by to see the space and was most
impressed! I would definitely recommend Chicago Water and Fire.Kristen F. ★★★★★
I submitted a request for an estimate at 9pm and within 15 minutes received a
call inquiring about scheduling a visit. I called back the next day and Chicago
Water and Fire Restoration was able to dispatch someone to visit within an hour!
I was very impressed with the responsiveness and speed to my inquiry. Ryan
visited my home, provided sound guidance, and was very personable and
considerate of my situation. Definitely would recommend! Thank you!Al W. ★★★★★
Our sump pump failed the day before our vacation and flooded our basement.
Charlie Fleischacker (estimator) came out the same day and did a great job not
only assessing the damage but also in giving us a clear picture of our options.
He was friendly, professional and put us at ease since this was our first time
this happened.I also want to commend the cleanup crew who came the next day 4
hrs earlier than planned which worked out great for us. Brian Knight and his
partner were also friendly and professional and took away our carpeting, moved
our stuff, and cleaned up everything without any issues. They made sure we were
satisfied before leaving. I highly recommend Chicago Water & Fire
Restoration!Judith M. ★★★★★ Ryan, Brandon and Nick did a great job. They were
polite, patient to explain everything, hard workers, careful, thorough and
efficient. They were definitely aware of the fact that when a disaster happens
people can be stressed and not take in information on first mention. I highly
recommend them.Hannah W. ★★★★★ I worked with CWF after having a surge of water
in my home. Excellent team- everyone I worked with was professional,
knowledgeable, timely, and kind.David P. provided the initial quote and plan. He
was thorough in assessing the water damage and provided a detailed report
recommending the next steps, all while taking time to discuss the nuances of the
mitigation techniques. I also appreciated that all documents were digital and
readily available for review.LA and Pablo M. went above and beyond to implement
the water mitigation plan. LA took time to explain each step, making the whole
process seem less overwhelming. I was especially impressed with their ability to
be both efficient and careful with our belongings/home.I highly recommend this
company. I hope to never need their services again, but I know who to call if I
do. Thank you all.Ty P. ★★★★★ I am so please with this company and the service.
They assessed my issue and came up with a solution in less than 24 hours.
Repairs were done in a professional and timely manner. Gil and Rickey were both
friendly and professional. They made me feel comfortable about the issue and
were super quick and efficient at getting it done. I really appreciated the team
work and them making sure that they cleaned whatever mess they may have made.
Great workers for sure. Totally recommend!!!!Motherof002 H ★★★★★ Thus far. They
have done a great job. Came out the same day I called. Some employees were there
the following day to clean and get rid of damaged items. When they came back to
pick up equipment. They were early. Love that. They have kept me updated on the
status of my claim. I would recommend them. They will also restore my home back
to its useful state.Frances H. ★★★★★ We had an issue with our shower on the
second floor and needed immediate attention. CWF was amazingly helpful,
courteous and prompt. They assessed the situation quickly and took action just
as fast. James Coleman, our project manager, was a Godsend, he took control of
the situation, answered all of our numerous questions and took the time to
explain each and every step that they were taking to mitigate the water. From
the hours he spent in our home and the multiple phone calls to keep us as up to
date as possible as to how things were progressing, he is truly a top-notch
professional. As for the actual equipment placement, Pedro and Alfredo were
amazing as well. They spent hours working to make sure everything was safe and
clean and done properly. They took care to protect my home while they were
working and were kind and respectful. The communication skills for this company
are to be commended!Jody V. ★★★★★ Following a particularly challenging time with
a sewer pipe break, Nathan Gomez evaluated our basement within hours of my call.
He explained the process in detail, and was very reassuring. His crew, Pedro and
Alfredo, arrived immediately the next day and worked diligently and
professionally to thoroughly resolve the issues in our basement. They were kind
and understanding, very patient, and even noticed a separate pipe issue the
plumbers had overlooked. I would highly recommend them to anyone in a difficult
situation!P E. ★★★★★ I cannot recommend this business enough. They have come out
to our home multiple times for various issues and I was really impressed by
their punctuality, availability, professionalism, and competence. They recently
came out because we discovered some insulation in a basement storage space that
was disturbed and soiled by mice. The project manager inspected it and gave me a
really fair deal to remove the insulation and clean up and sanitize the area.
Thank you all so much for being incredibly fair and showing that the well being
of your customers is more important than money. I would, 1000% recommend this
company to anyone in need of clean up and restoration services.Jaclyn S. ★★★★★ I
can’t say enough how wonderful Chicago Water and Fire is. I was referred to them
by my plumber when I had a broken shower valve that flooded water within our
walls/drywall. From the receptionists who helped me, Scott who came out to see
my house and the person who did our dehumidifier setup (I forgot his name but he
was awesome) everyone has been lovely and amazing to work with. I loved how
thorough all the staff from the person who worked on our house and the
estimator/investigator Scott. The found water in places I had no idea even
happened from our leaky valve. I’d recommend this company to everyone.They do
great work, the dehumidification was successful and we’re looking forward to
them helping us with our drywall/restoring our walls.Lucy S. ★★★★★ They cleaned
after my guest room flooded from a pipe clog in a condo above mine. I’m a new
homeowner and was super nervous and unsure how the whole thing worked. Chicago
water and fire dealt directly with my insurance and made the whole thing very
easy. They did a great job for the exact amount they estimated. Workers were
kind and professional and explained everything well. Always on time, came out
immediately when I called. They were absolutely fantastic. Highly recommendJoy
Del B. ★★★★★ My call was responded and a representative was here within 2 hours.
Jesse was knowledgeable and professional. He was well mannered and pleasant. We
set up a work appointment for 2 days later. The crew was cautious and provided
covering for my hardwood. They were diligent and respectful. They left my home
clean and did not leave any debris behind. Vacuumed and sanitized the floor
too.Cathy S. ★★★★★ From the initial call to CFW to the end, I couldn't be
happier with the service we received. We had a leak in our 2nd floor master
shower. We knew it because the drywall on the ceiling in our kitchen underneath
it started to crack. Our plumber recommended CWF and Gil, their estimator showed
up within a few hours. He was great and set up an appointment for the drying
equipment to be delivered early the next morning. The technicians who brought it
and set it up were just as nice, careful and helpful as Gil. They stopped back 3
days later and determined that the fans needed to stay for 2 more days. This
morning 2 different guys came, tested the floor, determined that the moisture
was gone and took the fans away. The 5 days of noise was worth it to know that
CFW had done their job! I give them 5 stars and highly recommend CFW!!Mandy M.
★★★★★ Super professional, fast and did a great job! Our entire basement was
soaked and the crew came out fast , explained everything to us , and worked
their butts off to get our home safe and dry as fast as possible. We would
recommended CWFR to anyone ! Thank you!Valerie J. ★★★★★ Can’t rate this enough.
The very first day I moved into my apartment we found the kitchen sink
overflowing with black liquid all over the apartment. It was an incredibly
stressful day that was put it ease by Dave who came and inspected the situation
that night. He is not only good at his job but his customer service was
excellent. The cleaning crew came the next day and set up and finished in under
40 minutes. Cannot thank this crew enough for saving the day!!Anna H. ★★★★★ We
had a toilet ring leak which ruined 3 floors of our house. Company came and
cleaned up the water leak quickly and promptly...although there was still a bit
of residual leak, they took care of it. Peter, our manager on the restoration
side of things laid out our options very nicely from the beginning, and had
great communication with us throughout the process. Restoration guys Casey M and
Tony R came to upgrade our bathroom and do drywall and painting work. They
arrived promptly and on time every day and cleaned up thoroughly every evening.
They finished on time exactly as planned as well. Tony R did the dining room
drywall and paint and it looks SOLID like there never was a hole at all! And
Casey M worked on the bathroom upstairs which looks incredible as well. They
even moved our heavy new vanity up our stairs (which wasn't easy and took extra
hands on deck, including our project manager as well as another guy…and they got
it done!). We were very thankful they were willing to put that in! Everything
looks amazing and we are thankful to have worked with this company.
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