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Tactis
Tactis

Tactis, LLC

 * Solutions
 * Our Work
 * About Us
 * Articles
 * Careers
 * Contact

Tactis, LLC
877.861.2583
P.O. Box 96503
PMB 28783
Washington, DC 20090-6503
Directions

LET'S CONNECT

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tactis is a customer experience agency helping clients achieve outcomes that
matter.

Let's get started


HOME PAGE.


SOLUTIONS AND SERVICES.

Our agency offers a comprehensive suite of solutions, including strategy,
technology enablement, AI technologies, contact center operations, and
marketing.


TACTIS HUMAN CENTERED CUSTOMER EXPERIENCE PLATFORM.

The Tactis Human-Centered Customer Experience (HCCX) platform is built on the
belief that customer service should revolve around customers, not technology
solutions or department silos.  

View Platform Details


DRUPAL WEBSITE DESIGN & ENGINEERING

When it comes to Content Management Systems (CMS), Drupal is globally
unsurpassed in terms of flexibility, security, third-party integrations, and its
wide variety of support resources.

View Drupal Website Details


PUBLIC SECTOR ENTERPRISE

A long and varied history of Public Sector Enterprise partnerships perfectly
positions Tactis to understand the intricacies of GSA schedules, compliance, and
accountability when working with government entities.

View Public Sector Details


OUR AGENCY.

Tactis is a strategic customer experience agency specializing in the integration
of all aspects of customer experience, from customer experience strategy –
enabled through user-centric digital products and advanced contact center
services – to the employment of emergent artificial intelligence-based
technologies. Through our capabilities, which include strategic customer
experience planning, optimization, and operations, we build and operate
transformative user touchpoints for public and private sector clients.

13.8M+

Number of lives impacted (millions)

16.2

Average number of years of Customer Experience per employee

96%

Positive customer satisfaction percentage

More About Us  

TACTIS WASHINGTON DC

 

With our headquarters in DC, our team of industry experts are spread across the
nation, from the East Coast to California, and all the way to Hawaii.


ARTICLES.

As the world evolves, so do its technology, practices, and people. Our selection
of thought-leadership posts, profiles, and press releases offer a snapshot of
our ideas and views on the issues of the day.

CLOSING THE YEAR OFF ON A HIGH NOTE

Wed, 12/13/2023 - 16:38
By Craig Strydom

A PRIMER ON CUSTOMER SERVICE AI CHATBOTS

Fri, 10/20/2023 - 14:02
By Anthony Mangini

MAXIMIZING TECHNOLOGY'S POTENTIAL: A COMPREHENSIVE APPROACH TO CUSTOMER
EXPERIENCE - INSIGHTS FROM CCW

Thu, 08/31/2023 - 17:49
By Todd Coen
Agency Articles  


CLIENT SHOUTOUT.

 

> “I want to thank the entire team for the outstanding support we have received
> from Tactis thus far. I was really impressed with the mock-up of the home page
> and it exceeded my expectations. ... We are so pleased with your support,
> work, recommendations, responsiveness, and close working relationship.“

 
Sean
Chief, Brand Strategy
 

> "I wanted to take a moment and express my gratitude for the Tactis team and
> their dedication throughout the redesign project. This has been a very
> rewarding experience, and I am looking forward to continued collaboration
> post-launch."

 
Jessica
Webmaster & Digital Content Manager
 

> "...members LOVE the website. Part of the reason we’re burnt out is because
> we’ve been presenting the deck to individual members who want to learn more.
> So feedback is overwhelmingly positive."

 
Kevin
Director, Digital Advocacy Strategy
 

> “I want to thank the entire team for the outstanding support we have received
> from Tactis thus far. I was really impressed with the mock-up of the home page
> and it exceeded my expectations. ... We are so pleased with your support,
> work, recommendations, responsiveness, and close working relationship.“

 
Sean
Chief, Brand Strategy
 

> "I wanted to take a moment and express my gratitude for the Tactis team and
> their dedication throughout the redesign project. This has been a very
> rewarding experience, and I am looking forward to continued collaboration
> post-launch."

 
Jessica
Webmaster & Digital Content Manager
 

> "...members LOVE the website. Part of the reason we’re burnt out is because
> we’ve been presenting the deck to individual members who want to learn more.
> So feedback is overwhelmingly positive."

 
Kevin
Director, Digital Advocacy Strategy
 

> “I want to thank the entire team for the outstanding support we have received
> from Tactis thus far. I was really impressed with the mock-up of the home page
> and it exceeded my expectations. ... We are so pleased with your support,
> work, recommendations, responsiveness, and close working relationship.“

 
Sean
Chief, Brand Strategy


Tactis, LLC
877.861.2583
P.O. Box 96503
PMB 28783
Washington, DC 20090-6503
Directions

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 * Solutions
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