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Support

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FIND SOLUTIONS


SUBMIT A TICKET


CHECK TICKET STATUS


RECENT ARTICLES

 * *** Leisure Seafarer Instructions ***
   
   Dear Seafarer, Starting from March 2021 V.Ships Leisure is providing you
   wi...

 * V.Crew Connect - Are you ready to get onboard? (Video)
   
   Our new V.Crew Connect mobile app gives you more control and visibilit...

 * V.Crew Connect - Mobile App Introduction (Video)
   
   V.Crew Connect mobile app allows seafarers to access their Profile and
   Files...

 * How do I download the V.Crew Connect app?
   
   Question: How do I download the V.Crew Connect app? Answer: Please make ...

 * V.Crew Connect Seafarer Handbook
   
   This V.Crew Connect Seafarer Handbook provides a walkthrough on how to reg...

 * V.Group partners with ShipMoney
   
   One of V.Group’s top priorities during this current crisis is ensuring we
   ca...


ANNOUNCEMENTS


WHAT'S NEW

 * V.Group partners with ShipMoney
 * V.Group Vaccination FAQs
 * “Speak Up” – New Contact Details
 * Vaccination certificate upload guide for Seafarer
 * World Kindness Day - Employee Assistance Program

View all (16)


COVID-19 UPDATES

 * To All V.Ships Seafarers and their Families - 11th January 2022
 * To All V.Ships Seafarers and their Families - 3rd December 2021
 * To All V.Ships Seafarers and their Families - 22nd September 2021
 * To All V.Ships Seafarers and their Families - 14th June 2021
 * To All V.Ships Seafarers and their Families - 20th April 2021

View all (15)


SAFETY AT SEA

 * Safety Notice to Seafarers - Joining by Launch
 * Training on Adverse Weather Operations
 * Enclosed Space Entry Fatality


COVID-19 SUPPORT


ONBOARD SEAFARERS

 * When is it possible to sign off?
 * Are seafarers quarantined once they reach their home country?
 * Will we be immediately Quarantined on sign off at a port?
 * Will there be allotment delays due to current situation?
 * How will I get back home if the borders of my country are closed?

View all (23)


FRIENDS AND FAMILY

 * I'm unable to reach my friend / family member onboard.
 * What are the safety measure the company is taking to help avoid an infection
   onboard?
 * Are you providing masks and other protective equipment to every vessel?
 * What are precautionary steps for vessels calling areas with high risk of
   infection?


ONSHORE SEAFARERS (ON LEAVE)

 * I was supposed to join a vessel next week, what happens to my joining date
   now?
 * When can I visit the office/training centre?
 * Will I still get paid since the reason for not joining the vessel is not
   under my control
 * Will I be put in Quarantine on arrival at the ship's joining port?
 * Does the company have a provision of loan/salary advance since we don’t know
   when I'll be joining the vessel next?

View all (11)


COVID-19 VACCINATION UPDATE

 * Is becoming vaccinated a requirement of employment by V.Group?
 * Why is V.Group not participating in any vaccination purchasing programs?
 * Why are seafarers from other countries getting vaccinated before me?
 * Which groups are prioritised groups to receive the vaccination, and what is
   the rationale for prioritising them?
 * What about Seafarers? Are they given priority?

View all (13)


V.CREW CONNECT MOBILE APP


VIDEO TUTORIAL

 * V.Crew Connect - Mobile App Introduction (Video)


OVERVIEW

 * V.Crew Connect - Are you ready to get onboard? (Video)
 * V.Crew Connect Seafarer Handbook
 * What does the V.Crew Connect app offer?
 * How does the app improve your interaction with the crewing office?


INSTALLATION

 * How do I download the V.Crew Connect app?
 * How long does it take to download or update the V.Crew Connect app?


REGISTRATION

 * I’m getting an error prompt saying, “Your details do not match V.Group
   records”.
 * I forgot my password. How do I reset my password?
 * I can no longer access my old email address associated with the mobile app.
   How do I change my email address?


MANAGING YOUR ACCOUNT

 * How do I change my mobile number?
 * How do I upload a document?
 * How do I set my availability date from the mobile app?
 * What is a Task List?
 * How can I update height, weight or marital status?

View all (9)


FAQS

 * What if the date of my availability changes?
 * Why is my Sea Service history missing or incorrect?
 * Why can’t I see my uploaded documents from the mobile app?
 * Can I upload PDF documents?
 * Why can’t I set my availability date from the mobile app?

View all (8)


CONTACT US

 * How do I contact the V.Crew Support Centre for support?


V.CREW SEAFARER PORTAL


USER GUIDE

 * V.Crew Connect Seafarer Portal User Guide


VIDEO TUTORIAL

 * V.Crew Connect Seafarer Portal - Introduction (Video)
 * V.Crew Connect Seafarer Portal - Feature Guide (Video)


CREWING


PAYMENT CARDS

 * Who is ShipMoney ?
 * How do I get my ShipMoney Virtual card?
 * How can I register my online ShipMoney Account after receiving my
   notification?
 * Do I have to log onto the internet to get my money? Do I have to create a
   ShipMoney account?
 * Who can I reach out to for support or questions regarding my account?

View all (24)


EMBARKATION

 * I have missed my flight. What should I do?
 * My flights to or from the vessel are not very convenient
 * Am I still expected to carry scanned documents to the technical /crewing
   office
 * Where am I expected to collect my PPE equipment from?
 * Who can help me when I’m at the port of embarkation/disembarkation?

View all (6)


MOBILISATION

 * Which medical centre should I use for my pre-engagement medical examination?
 * How do I get reimbursed for the mobilization expenses
 * I’ve already uploaded my documents but there is another open task
 * I cannot complete the assigned tasks as per the prescribed timelines.


TRAINING

 * Can I book required training through the mobile app?
 * I’ve missed attending my scheduled training course.
 * ShipSure Silver awareness training – background information and preparation
   documents


NEW LMS FOR CARGO SEAFARER

 * My old password does not work, what happened?
 * What is the direct link to login?
 * I am asked for a company at login or when resetting my password, what shall I
   use?
 * How do I know what training I need to complete?
 * Can I print out certificates for eLearning I completed in the past?

View all (10)


RECRUITMENT


JOB APPLICATION

 * How do I apply for jobs with V.Group?
 * How do I create an account on the Recruitment Portal?
 * How do I check my application status with V.Group?
 * I have created an account with V.Group and applied for jobs online but I
   still haven’t received any assignments/updates on my application. What should
   I do?


LEARNING MANAGEMENT SYSTEM (LMS)

 * *** READ THIS FIRST: Cargo & Offshore Seafarer Instructions ***
 * V.Ships New LMS - Login and User Guide Video - Cargo Seafarers
 * V.Ships New LMS - Accessing on Tablet or Mobile Phone - Cargo Seafarers
 * *** Leisure Seafarer Instructions ***


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© 2019 Vouvray Acquisition Limited, its subsidiaries and affiliates trading as
‘V.Group’. All rights reserved. Company Registration No. 07705030.

Registered Office: 1st Floor, 63 Queen Victoria Street, London, United Kingdom,
EC4N 4UA.