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 1. ActiveCampaign Help Center
 2. Account, Billing, & Setup
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WHY IS MY ACTIVECAMPAIGN ACCOUNT UNDER REVIEW?

Sarah N
Last updated May 01, 2024 23:51
FollowNot yet followed by anyone

Accounts may be placed under review to ensure customers maintain excellent email
deliverability and prevent abuse of the ActiveCampaign platform. When an account
is under review, campaigns will not send. This is a situation we try to avoid.

If we see that an account is violating rules, we will send an advanced notice
and warnings to avoid an interruption in service. These messages are sent to the
email address listed in the "Account Email" field. This field is on the Account
Settings page. The messages will include a description of the specific issue. 

In some cases, placing an account under review is necessary to address the
issue(s) outlined in the notification and warnings. If an account is placed
under review, another notification is sent to the customer to their "Account
Email" address.

We strongly encourage you to respond to our message as soon as possible. This
will prevent an extended disruption of service. You can either respond directly
to the email or log into your Help account page at help.activecampaign.com and
respond to the message there. You may also see an alert badge on the lower left
corner of your account page. You can view the message by clicking on the badge. 

After reviewing your reply, we often change your account to "Active" Status. If
we need more information, we will let you know immediately.


REASONS WHY YOUR ACCOUNT IS UNDER REVIEW

 * Your spam rates are too high
   Your account will be placed under review if we receive higher-than-normal
   spam complaints. Spam complaints are sent to us from Internet Service
   Providers (ISPs) and directly from subscribers. When this happens, our system
   automatically places your account under review, and we are immediately
   alerted. In addition, we conduct manual checks on accounts, and if we see
   high spam rates along with other indicators of "spamminess," we will place
   your account under review.
 * Your bounces are too high
   If we see that your account has too many bounces during our campaign approval
   process, we may place your account under review. A high bounce rate can
   indicate that your contacts list may not have properly opted in to receiving
   your communications or that the method you used to collect subscribers does
   not fit our policies or industry standards.
 * Potential issues with links
   If our system detects patterns on your links that could directly violate our
   terms, for instance, several redirects, linking to prohibited content, using
   link shorteners, etc., we may place your account under review.
 * Billing issues
   If you file a chargeback or if we can't verify payment, we may place your
   account under review.
 * Term violation
   This may originate from a campaign or import approval. If we see that your
   list is not opted-in or you are sending content included on our prohibited
   list, we will place you under review. Read our Terms of Service.



Related to:

 * Account Settings
 * Deliverability & Compliance

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IN THIS ARTICLE

Why is my ActiveCampaign account under review?
 * Why is my ActiveCampaign account under review?
 * Reasons why your account is under review

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RELATED ARTICLES

 * Use two-click unsubscribe in your ActiveCampaign emails
 * How do I cancel my account?
 * Why is my campaign pending approval or review?
 * Connect your domains to ActiveCampaign Pages
 * FAQs and Glossary for A2P 10DLC

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TOP FEATURES

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 * Request a Demo


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