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Support  VMware Support Offerings & Services  VMware Skyline




PROACTIVE INTELLIGENCE AND ISSUE RESOLUTION VMWARE SKYLINE

Avoid problems before they occur. With Skyline on your team, you can focus on
business priorities instead of fixing issues.

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SKYLINE ADVISOR PRO: THE NEXT LEVEL OF PROACTIVE INTELLIGENCE

Skyline is a self-service cloud offering that proactively identifies potential
issues and provides resolution guidance. Skyline will help you avoid problems
before they occur and reduce support request time to resolution.

Skyline is available at no additional cost with your active Production Support
and Premier Support contracts, VMware Success 360 and VMware Aria Universal
Suite (vRealize Cloud Universal) subscriptions. VMware Success 360 and Premier
Support customers receive an exclusive Proactive Insights Report. Learn more

Skyline Advisor Pro is now even faster, smarter, and easier to use:

 * Surfaces new proactive Findings and remediations within 4 hours or less
 * Insights API for integrating Findings data with your preferred tools
 * Expanded coverage: Skyline now provides automated endpoint discovery
 * 50% faster VMware Aria Universal Suite activation increases productivity.
   Learn more

GET STARTED 

 


FREE WORKSHOP

Need a little help getting started, or just want to learn more about using the
service? Schedule a free session with the Skyline Task Force.

 

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PREVENT ISSUES AND STREAMLINE RESOLUTION

Avoid problems before they occur with just a few clicks and reduce the time to
resolution for support requests with proactive intelligence and machine
learning.



PROACTIVE INTELLIGENCE

Get increased visibility into and optimize reliability for vSphere, NSX,
vSAN,Aria Performance (vRealize Operations), Aria Automation (vRealize
Automation), Horizon, VMware Cloud Foundation, VxRail and VMware Validated
Design deployments.


AUTOMATED LOG TRANSFER

Reduce the time and effort you spend on uploading manual log requests with 17
times faster support provided by Skyline Log Assist.


RIGOROUS PRIVACY & SECURITY

Skyline is SOC 2 & ISO certified, supports LDAPS for Active Directory
Authentication and transmits product usage data securely, using data centers
maintained by VMware and AWS-hosted services managed by VMware.

READ THE FACT SHEET


EXPLORE SKYLINE ON PATHFINDER


SKYLINE ADVISOR PRO

Learn how Skyline Advisor Pro's advanced proactive intelligence capabilities can
provide you with a faster, smarter, and easier way to maintain a healthy and
productive environment.

EXPLORE IN PATHFINDER


ENABLE PROACTIVE INTELLIGENCE

Get maximum value from Skyline by taking advantage of all its proactive benefits
and keeping your Skyline Collector healthy and active.

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REDUCE PRESSURE ON IT TEAMS

Maintain business resiliency in today’s environment with a healthy, productive
infrastructure. Get ahead of potential avoid issues and free time to focus on
key priorities.

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UNIFY MANAGEMENT AND SUPPORT

See how integration with Aria Performance (vRealize Operations Cloud) helps you
avoid issues and automate workflows with a unified management and support
experience.

EXPLORE IN PATHFINDER
Skyline provides helpful and timely recommendations about what is really
happening in our system. I appreciate that the proactive findings and
recommendations are clear, concise, and easy to understand.
- Huy Dang, Senior IT System Administrator IT System & Database – IT Division,
FE CREDIT
We especially like the Log Assist feature, which streamlines Support Request
resolution.
- Brian Owen, System Engineer, Clearpath Solutions Group
Once we installed Skyline, which was easy to deploy, it became our primary tool
for managing our inventory and identifying and remediating potential issues.
- Raffaello Poltronieri, Cloud Solutions Architect, NETALIA
Skyline provides helpful and timely recommendations about what is really
happening in our system. I appreciate that the proactive findings and
recommendations are clear, concise, and easy to understand.
- Huy Dang, Senior IT System Administrator IT System & Database – IT Division,
FE CREDIT
We especially like the Log Assist feature, which streamlines Support Request
resolution.
- Brian Owen, System Engineer, Clearpath Solutions Group
Once we installed Skyline, which was easy to deploy, it became our primary tool
for managing our inventory and identifying and remediating potential issues.
- Raffaello Poltronieri, Cloud Solutions Architect, NETALIA
Skyline provides helpful and timely recommendations about what is really
happening in our system. I appreciate that the proactive findings and
recommendations are clear, concise, and easy to understand.
- Huy Dang, Senior IT System Administrator IT System & Database – IT Division,
FE CREDIT




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