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Basics
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Discord110: Moderator Etiquette111: Your Responsibilities as a Moderator151: An
Intro to the Moderator Ecosystem

Setup and Function
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Advanced Community Management
301: Implementing Verification Gates302: Developing Moderator Guidelines303:
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Managing Moderation Teams311: Understanding and Avoiding Moderator Burnout312:
Internal Conflict Resolution313: How to Moderate Voice Channels314: Training and
Onboarding New Moderators321: Auto Moderation in Discord322: Using Webhooks and
Embeds 323: Using XP Systems324: Using Modmail Bots331: Community Engagement332:
Fostering Healthy Communities333: Planning Community Events334: Community
Partnerships341: Understanding Your Community Through Insights345: Best
Practices for Moderating Content Creation

Moderation Seminars
401: Transparency in Moderation402: Confidentiality in Moderation403: Sensitive
Topics404: Considering Mental Health in Your Community 405: Practicalities of
Moderating Adult Channels407: Managing Exponential Membership Growth431: Ethical
Community Growth432: Internationalization of a Community441: Community
Governance Structures442: Using Insights to Improve Community Growth and
Engagement443: Ban Evasion and Advanced Harassment444: Managing Interpersonal
Relationships451: Reddit X Discord452: Twitch X Discord453: Patreon X
Discord455: Schools X Discord459: Bringing Other Communities to Discord

Graduate
531: Parasocial Relationships541: The Application of Metaphors in Moderation


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May 12, 2022

How We Enforce Rules


HOW WE INVESTIGATE



When we receive a report from a Discord user, the Trust & Safety team looks
through the available evidence and gathers as much information as possible. This
investigation is centered around the reported messages, but can expand if the
evidence shows that there’s a bigger violation. For example, we may investigate
whether the entire server is dedicated to bad behavior, or if the behavior
appears to be part of a wider pattern.

We spend a lot of time on this process because we believe the context in which
something is posted is important and can change the meaning entirely. We might
ask the reporting user for more information to help our investigation.

Responding to user reports is an important part of our Trust & Safety team’s
work, but we know there is also violating content on Discord that might go
unreported. This is where we get proactive. Our goal is to stop bad actors and
their activity before anyone else encounters it. We prioritize getting rid of
the worst-of-the-worst content because it has absolutely no place on Discord,
and because the risk of harm is high. We focus our efforts on exploitative
content, in particular non-consensual pornography and sexual content related to
minors, as well as violent extremism.

Please note: We do not monitor every server or every conversation. Privacy is
incredibly important to us and we try to balance it thoughtfully with our duty
to prevent harm. However, we scan images uploaded to our platform to detect
child sexual abuse material. When we have data suggesting that a user is
engaging in illegal activity or violating our policies, we investigate their
networks, activity on Discord, and their messages to proactively detect
accomplices and determine whether violations have occurred.







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SAFETY CENTER

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Controlling Your Experience
Four steps to a super safe account


LOREM IPSUM IS SIMPLY




SUPREME COURT DECISION REAFFIRMS DISCORD’S RIGHT TO KEEP YOUR ONLINE SPACES SAFE


INTERNAL CONFLICT RESOLUTION

Parents & Educators


DISCORD'S COMMITMENT TO A SAFE AND TRUSTED EXPERIENCE

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