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Text Content

Home
 * Products
   Contact Center
   Avaya Experience Platform
   
   Solutions for today’s enterprise customer experience (CX) and employee
   experience (EX) challenges.
   
   AXP On-Prem
   
   Full-featured contact center solution.
   
   AXP Private Cloud
   
   Secure, dedicated and managed cloud contact center running on Microsoft
   Azure.
   
   AXP Public Cloud
   
   Scalable and advanced contact center-as-a-service.
   
   APIs
   Avaya Communications APIs
   
   Automate and personalize business processes with prebuilt or customized apps.
   
   Communication & Collaboration
   Avaya Communication & Collaboration Suite
   
   Collaboration tools, seamlessly integrated into your Avaya portfolio.
   
   Avaya Enterprise Cloud
   
   Unified video, conferencing, messaging, and more on Microsoft Azure.
   
   Avaya Cloud Office
   
   Call, meet, message, and more—all in one app.
   
   Avaya Spaces
   
   Integrate collaboration apps with Avaya Communication portfolio.
   
   Avaya Aura
   
   Cloud-ready pathways that integrate Avaya with third-party APIs.
   
   Avaya IP Office
   
   A full-featured unified comms platform managed on-premises.
   
   Services
   Avaya Services
   
   Rely on our team of experts to help you get the most from your investment.
   
   ACES Professional Services
   
   Consult with the experts to create your best customer journey.
   
   Devices and Phones
   Devices Catalog
   
   Explore our complete portfolio of devices for individuals and conference
   rooms.

 * Solutions
   Business Need
   Innovation Without Disruption
   
   Move at your pace with Avaya’s hybrid cloud options.
   
   Customer Experience
   
   Deliver effortless experiences for customers and employees at every
   touchpoint.
   
   Remote Contact Center
   
   Help your contact center run smoothly, no matter where your employees are.
   
   Industry
   Healthcare Provider
   
   
   
   Healthcare Payer
   
   
   
   Education
   
   
   
   Financial Services
   
   
   
   Media and Entertainment
   
   
   
   Public Sector
   
   

 * Partners
   Find A Partner
   Partner Locator
   
   Find an Authorized Avaya Channel Partner in your part of the world.
   
   DevConnect
   
   Build new, innovative communications solutions via Avaya’s open solution
   platforms.
   
   Alliances
   
   See our partnerships with leading technology companies for unique and
   value-adding solutions.
   
   Become A Partner
   All Programs
   
   Explore all of the partner types and programs available at Avaya
   
   Channel Partners
   
   Sell the Avaya portfolio with benefits, incentives, lead gen, training, and
   marketing resources.
   
   Sales Agents
   
   Transition customers to the cloud fast and on budget, supported by Avaya
   services and features.
   
   Consultants
   
   Stay up to date on Avaya's latest news and solutions.
   
   Service Provider
   
   Deliver innovative and complete solutions to your customers.

 * Resources
   Insights
   Blogs
   
   Get to know Avaya through our blogs. Insights on collaboration, customer
   experience, AI, digital.
   
   Videos & Podcasts
   
   Watch videos and listen to podcasts by topic or just browse what’s new.
   Interviews, solutions, how-to’s, more.
   
   Customer Stories
   
   See inspiring ways companies are using Avaya solutions to change the world of
   work.
   
   Executive Briefing Centers
   
   Engage with us in an immersive and interactive experience—on site, virtually,
   or a combo.
   
   Newsroom
   
   Look at what's new in our world—and how it benefits yours.
   
   Avaya Trust Center
   
   Learn about the privacy, compliance, and security inside Avaya solutions.
   
   Avaya Legal
   
   Review the terms and policies associated with Avaya software and services.
   
   Connect
   Support
   
   Access a full range of information and assistance for your Avaya solution.
   
   Documentation Center
   
   For research and support, access our product documentation resources.
   
   Events
   
   Meet Avaya experts at our events, webinars, expos, conferences and more.
   
   Avaya Learning Services
   
   In person or online, gain a full understanding of your Avaya solution and its
   capabilities.

 * Support

English
 * English
 * Deutsch
 * Español
 * Français
 * Italiano
 * Português
 * 中文
 * 日本語

Get in touch
Language
 * English
 * Deutsch
 * Español
 * Français
 * Italiano
 * Português
 * 中文
 * 日本語


Get in touch





CX IS THE CORE BUSINESS DIFFERENTIATOR IN BUSINESS TODAY.

The Avaya Experience Platform is the future of Enterprise CX delivering a
complete, connected CX solution in one integrated platform.

Learn more

Avaya updates Norwegian Cruise Lines contact center infrastructure in record
time preventing weather related vulnerabilities.


CHOOSE YOUR JOURNEY TO INNOVATION

Keep your existing capabilities. Innovate at your pace. Accelerate new business
outcomes.

Learn More

Toronto Fire Services makes historic digital shift to Avaya improving response
times to save lives.





AVAYA ANNOUNCES STRATEGIC PARTNERSHIP WITH ZOOM TO DELIVER BEST-IN-CLASS
AI-POWERED COLLABORATION EXPERIENCES.

This partnership brings together two industry leaders to give Avaya enterprise
customers easy, streamlined access to Zoom’s advanced collaboration platform and
the latest generative AI capabilities. 


Read more about the partnership



ELEVATE EVERY EXPERIENCE TO UNFORGETTABLE.



Get ready for Avaya ENGAGE 2024 in downtown Denver, Colorado. This year we’re
raising the bar on CX to deliver ROI. We’re exploring more beneficial human and
AI interactions. And we’ll be bringing down the house with keynotes and product
roadmaps.



Register nowView the agenda



ALL PATHS TO EASY AND SEAMLESS EXPERIENCES
BEGIN HERE.

Enhance today's customer and employee experiences by bridging capability gaps,
fostering innovation seamlessly, and building on existing strengths to drive
business growth.


Avaya Experience Platform




WITH AVAYA, THERE’S NO LIMIT TO THE EXPERIENCES WE CAN CREATE.


COMMUNICATION AND COLLABORATION

Streamline workplace communication with a robust core, cutting-edge
collaboration tools, and seamless integrations.

Avaya Communication & Collaboration Suite


UNIFIED COMMUNICATIONS

On any device from any location, our cloud phone system and collaboration tool
is ready to simplify the way you work.

Avaya Cloud Office


CX SERVICES

A global team of experts with one purpose: to help you succeed. Our
professionals can deliver everything you need.

Avaya Customer Experience Services



ORGANIZATIONS AROUND THE WORLD CHOOSE AVAYA FOR BETTER CUSTOMER EXPERIENCES.


SMART MOVE.

Atento constantly boosts customer satisfaction and agent productivity with
always learning AI that takes customer conversations from recordings to
actionable insights.

Smart move.


THEY HAVE YOU AT HELLO.

At Johns Hopkins Healthcare System, personalized service begins with a rep who
already knows which patient is calling and has their health history ready on
screen.

They have you at hello.


NEVER MISS A BEAT.

For DIRECTV in Latin America, keeping communications available at 99.95% and
scaling up capacity for special events is just the start of its ongoing digital
transformation.

Never miss a beat.


CLASS IS IN SESSION.

Clemson University develops an online experiential course that's even more
successful than its traditional in-person counterpart, netting the school an
Education Hero of the Year award.

Class is in session.


PERFECT FIT.

Denim brand G-Star loves their makeover from a traditional phone system to an
easy-care, feature-rich, cloud-based, full-on collaboration solution.

Perfect fit.





EVERY DAY, NEARLY EVERY PERSON ON THE PLANET BENEFITS FROM AVAYA SOLUTIONS.


VIDEOS

Videos

Find videos by topic or just browse what's hot. Interviews, overviews, case
studies, more.


BLOGS

Blogs

Get to know Avaya. Insights on customer experience, AI, collaboration, digital.


SUCCESS STORIES

Success stories

See the inspiring ways companies are using Avaya to change the world of work.




SEARCH


LEARN MORE ABOUT AVAYA.

Search by keyword or pose a question to delve deeper into how Avaya can help
your business drive momentum. Or choose a topic we recommend for broader
knowledge about Avaya innovation and solutions.


Search

3 examples of organizations improving CX with self-composed AI



Innovate your way with Avaya Enterprise Cloud



Creating better experiences for both customers and staff



Learn what's new at Avaya



--------------------------------------------------------------------------------

Products & Solutions

Avaya Experience Platform

AXP On-Prem

AXP Private Cloud

AXP Public Cloud

Avaya Communications APIs

Avaya Communication & Collaboration Suite

Avaya Enterprise Cloud

Avaya Cloud Office

Avaya Spaces

Avaya Aura Platform

Avaya IP Office

Avaya Services

Devices Catalog

Innovation Without Disruption

Partners

Partner Locator

DevConnect

Alliances

All Programs

Channel Partners

Sales Agents

Company

About Avaya

Avaya Life

Diversity, Equity, Inclusion, Belonging

Sustainability

Newsroom

Investor Relations

Awards

Contact Avaya

Careers—We're Hiring!

Resources

Support

Blog

Videos

Customer Stories

Events

Executive Briefing Centers

Avaya Trust Center

Avaya Legal

Documentation Center

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