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Dell XPS 15 9575 Troubleshooting
Inhaltsverzeichnis
 * Device is Overheating
   * Blocked Vents or Fans
   * Outdated BIOS
   * Insufficient Thermal Paste
 * Inoperative Screen
   * Cracked/Broken Glass
   * Internal Wiring
 * Faulty Hard drive
   * Corrupted Files
   * Virus or Malware
 * Freezing or Unresponsive Track-Pad
 * Not Charging or Holding Charge
   * Battery not Recognized by PC
   * Battery not Holding Charge
   * Will not Charge when Plugged In

    1. Troubleshooting
    2. Dell XPS 15 9575
       
    3. Dell XPS 15 Series
       
    4. Dell XPS Series
       
    5. Dell Laptop
       
    6. Laptop
       
    7. PC
       
    8. Gerät
       

 * Übersetzung starten




DELL XPS 15 9575 TROUBLESHOOTING

Help with your Dell XPS 15 9575 is here. This page documents potential issues
with your laptop and solutions for various causes of such issues.

Autor:in: Michael Papadopolous (und 4 andere Mitwirkende)





INHALTSVERZEICHNIS




VON STUDIERENDEN VERFASSTES WIKI

Ein tolles Team von Studierenden aus unserem Bildungsprogramm hat dieses Wiki
erstellt.


DEVICE IS OVERHEATING

While in use, the device becomes hot to the touch then shuts off.




BLOCKED VENTS OR FANS

Computers can overheat if they are not adequately ventilated. To fix this, make
sure the device is placed on a hard, flat, and clean surface to ensure proper
airflow. Using a compressed air duster, gently spray your vents holding the can
roughly 3 inches from the device. This process is a routine solution that should
regularly be done as your device gets older. If this does not fix the issue,
refer to this guide to replacing the fans.




OUTDATED BIOS

This model of a computer has had malfunctions in the firmware that controls the
fans. The Dell Computer Company has actively worked to update these issues and
should have sent out updates to resolve them. Make sure your computer’s firmware
is up to date for the best possible performance. To check the BIOS version you
are currently running, you must first simultaneously press the “windows+R” keys.
This opens the “Run Box” where you will have to type “msinfo32” into the text
box that appears. In the window that appears, your BIOS version will be in the
row referenced as “BIOS Version/Date.” You can find the latest BIOS system for
your laptop at dell.com/support and download it. Make sure that all tabs are
closed and your computer is connected to the AC adapter before opening the
download. Once you open the download, follow the on-screen instructions to
update.




INSUFFICIENT THERMAL PASTE

The paste between the heat sink and a processor may be failing to conduct the
necessary amount of heat. This can be caused by having old thermal paste or
airflow between the processors. To fix this, the old paste must be cleaned from
the processor and heat sink. Refer to this guide in order to remove the heat
sink. This can be cleaned simply by using alcohol and a rag to wipe the old
Thermal Paste away. A single drop of Thermal Paste can then be added to the
center of the processor. The heat sink can then be placed back into position and
be fastened.




INOPERATIVE SCREEN

The device is powered on, but nothing is being displayed on the screen.




CRACKED/BROKEN GLASS

Device screens can be very fragile and fracture very easily. If your screen has
been damaged, and you can physically see the damage, refer to this guide on how
to replace your screen.




INTERNAL WIRING

If there is no visible damage to your computer, the LCD within it must be
damaged or bent. To fix this, you would need the entire LCD to be replaced. If
this occurs it is best left to a local technician to handle the precise
restoration. To see if this issue is the LCD or the computer’s hardware, try
connecting the laptop to a separate monitor via HDMI. If the screen does not
display on the connected monitor, you have a graphics card or CPU error.




FAULTY HARD DRIVE

When the computer can not boot up (fully or partially) or when the device can
not access the internet.




CORRUPTED FILES

Files may become corrupt if you incorrectly shut down your device, use
malware-infected programs, or if you close programs while they are still
running. This causes you to lose data and access to parts of your computer. By
using the Command Prompt Window you may be able to repair corrupted files on
your hard drive. Click the start button, then type cmd. Once the black window
appears, type the code: chkdsk g:/f" followed by pressing “enter”.




VIRUS OR MALWARE

A virus could have entered your device from opening links, emails, or
downloading items. If your device opens random tags on the internet, lags,
glitches, freezes or shuts down on its own, you might have a virus. To clear
your device, use an anti-virus and anti-malware program. Also, use firewalls and
adblockers to prevent pop-ups and other phishing tools so infected sites can’t
reach your device.




FREEZING OR UNRESPONSIVE TRACK-PAD

Occasionally, the track-pad will freeze and become unresponsive, resulting in
the cursor not being able to move for several seconds at a time.

You can turn your track-pad on and off by searching track-pad inside of the
“start” bar, then based on your software, simply select or deselect the on/off
option, this may also be found under “mouse properties”. If not, search the
control panel and click on “mouse”.

If those options do not solve your problem(s) then refer to this guide in order
to replace the track-pad.




NOT CHARGING OR HOLDING CHARGE

When the computer will not charge it will eventually die and will not turn back
on.




BATTERY NOT RECOGNIZED BY PC

If your battery cannot hold a charge and will only turn on when connected to the
AC adapter then it’s possible that your PC doesn’t recognize the battery. The
first thing you can try is to charge your computer in BIOS mode. To do this
restart your PC and hold the F2 key for a few seconds as it begins to boot up.
Now it's in BIOS mode, leave it to charge for an hour than verify that the
battery percentage has increased. To put your PC back in its standard mode
restart the PC again. If that does not work the BIOS firmware likely needs to be
updated. To do this you will have to find the latest BIOS system for your PC at
dell.com/support and download it. Make sure that all tabs are closed and your
computer is connected to the AC adapter before opening the download. Once you
open the download follow the on-screen instructions to update. If you are still
having trouble after this it could be that your battery is not holding a charge
or your hard drive is bad.




BATTERY NOT HOLDING CHARGE

If you are sure that your PC recognizes the battery and it still doesn’t work
without the AC adapter your battery is likely bad. You can check this in your
settings under “battery health status.” If this is your problem it should say
that the battery needs to be replaced. Refer to this guide for the proper
removal of the battery.




WILL NOT CHARGE WHEN PLUGGED IN

If you plug in your PC, and it will not charge this is due to either your AC
adapter or AC converter. To verify its not your AC adapter, you can use a
multimeter or test it on another device. Once you confirm you have a working AC
adapter then you know that you need to replace your AC converter.





AUTOR:IN

mit 4 anderen Mitwirkenden

MICHAEL PAPADOPOLOUS

Mitglied seit: 09/20/19

371 Reputation

2 Anleitungen geschrieben

Auszeichnungen: 10

 * 
 * 
 * 

+ 7 weitere Auszeichnungen


TEAM

EMBRY-RIDDLE AERONAUTICAL UNIVERSITY, TEAM S1-G1, WATKINS FALL 2019 MITGLIED VON
EMBRY-RIDDLE AERONAUTICAL UNIVERSITY, TEAM S1-G1, WATKINS FALL 2019

ERAU-WATKINS-F19S1G1

4 Mitglieder

16 Anleitungen geschrieben


EIN KOMMENTAR

Kommentar hinzufügen

I know its is my charger that has the problem. but its expensive to buy a new
usb c 130w charger… and so far no one is making one. I did some digging and the
problem is my usb-c not the whole adapter. I open it and yes the covering of one
cable seems to have melted. So, i’m thinking htat this is fixable but i cant
find anyone who has replace a 130w usb-c. I’m not an expert and i dont know much
about electronics i can just understand some things and follow instructions.

odisseas2014 - 11. Jan 2021 Antwort

KOMMENTAR HINZUFÜGEN



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