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WE'VE UPDATED OUR PRIVACY AND COOKIES POLICY

We've made some important changes to our Privacy and Cookies Policy and we want
you to know what this means for you and your data.

 * OK
 * Find out what's changed


LET US KNOW YOU AGREE TO COOKIES LET US KNOW YOU AGREE TO COOKIES

We use cookies to give you the best online experience.

We use cookies to give you the best online experience.

Please let us know if you agree to all of these cookies.

Please let us know if you agree to all of these cookies.

 * Yes, I agree Yes, I agree
 * No, take me to settings No, take me to settings



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 * Your Information and Privacy
 * Cookie and Browser Settings
 * Creating and Using Your Account
 * Terms of Use

 * Your Information and Privacy
 * Cookie and Browser Settings
 * Creating and Using Your Account
 * Terms of Use

 * Help Registering and Signing in
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I'M HAVING PROBLEMS VERIFYING MY EMAIL

Help registering
 * How do I create a BBC account?
 * Why do I have to provide personal info when I register?
 * Why won't it accept my email address?
 * Why and when do I need to verify my email address?
 * I'm having problems verifying my email
 * I'm having trouble adding my home postcode
 * I'm having trouble with my password
 * Why do I get taken to bbc.com when I register?

Updated: 11 September 2019

When you register, we send you an email to verify your email address. You only
have to verify your email address to use certain features like commenting on
stories, or publishing pictures. This is necessary in case we need to contact
you.

To verify your email address, just click on the link in the email we sent you
when you registered.


CAN’T FIND THE EMAIL?

Check your junk or spam folder. The email might have been put in there by an
overzealous spam filter. If you registered with a fake email address, you’ll
need to go to your BBC account settings and change it to a real one before you
can get it verified.


IS THE LINK IN THE EMAIL NOT WORKING?

Try clicking it again. If you copied and pasted it into your web browser, make
sure you haven’t added or deleted any characters by mistake.

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