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 1. Home
 2. Legal
 3. Privacy
 4. Privacy Policy

Reading time 14 minutes


PRIVACY POLICY




Effective Date: November 2023

This Privacy Policy (the “Policy”) describes how we collect, use, and disclose
the information, including Personal Information, that Hyland Software, Inc. and
its affiliates (“Hyland”, “we” or “us”) obtain, including when you visit a
Hyland owned or operated website (“Site(s)”) that links to or incorporates this
Policy by reference. This Policy also applies to Personal Information we obtain
when you interact with us in other contexts, including in connection with your
attendance at Hyland sponsored or attended tradeshows or other events (“Hyland
Event(s)”).  This Policy also describes your choices regarding our use of your
Personal Information, the ways in which we safeguard that information, and how
you may contact us regarding our privacy practices.

Except to the extent this Policy is specifically incorporated into other Hyland
service terms, this Policy does not apply to your use of other Hyland services,
including Hyland web-based products, or mobile applications. This Policy also
does not apply to the content that you upload, store or process using Hyland’s
web-based products or mobile applications. Please refer to the applicable terms
of use, privacy policy, or subscription for information regarding the terms and
conditions applicable to your use of those services.

If you live in California, please review our California Notice at Collection and
Online Privacy Policy for additional information required by the California
Privacy Rights Act (CPRA). For more information about our use of cookies, please
review our Cookie Policy.

Hyland Software, Inc. and its affiliate entities are responsible for processing
your Personal Information as described in this Policy. Contact information for
each Hyland company is available here.

The term Personal Information used in this Policy means any information related
to or about an identified or identifiable natural person.

This Policy contains the following sections:

 * Information We Collect
 * How We Use Your Information
 * How We Disclose Your Information
 * How We Secure Your Information
 * Your Choices Regarding Your Personal Information
 * Users Who Reside Outside the United States
 * Social Features
 * Children’s Privacy
 * Cookies
 * English Language Controls
 * Changes to this Policy
 * Contact Us


INFORMATION WE COLLECT

Information You Provide to Us. We collect information you provide directly to
us. For example, when you complete an online contact form, create a Hyland ID,
or register for a Hyland Event. The Personal Information you might choose to
provide to us includes, for example, the following:

 * Name, physical address, e-mail address, phone numbers
 * Employer
 * Job Title
 * Login credentials for our Sites
 * Account profile, including your interests and a photograph
 * Applications for Hyland educational opportunities, including your references,
   programming experience, academic transcripts, and application essays
 * Commercial information, including records of services purchased, purchasing
   or consumer histories, and order information for training courses
 * Training records, including courses you have taken, certifications you have
   completed, your scores, and grades
 * Dietary preferences and restrictions when you attend Hyland Events
 * Other information you choose to provide, including content you submit when
   you provide feedback on our Sites or services, contact customer support, or
   otherwise contact Hyland
 * Communications data, including during our communications with you, where
   permitted by applicable law, we collect the content of these communications
   as well as metadata about the communications, i.e., date and time of the call
   or text (SMS or MMS) message and phone numbers.
 * For equity owners and option holders only, your social security number, date
   of birth, driver's license or other identification number, passport number,
   and voting records, as applicable.

Hyland is not responsible for information you upload via the Sites to evaluate
or demo Hyland’s propriety software products. When evaluating Hyland’s propriety
software products via the Sites, you should not upload Personal Information or
other confidential corporate information.

Information We Collect from Third Parties. We may receive information about you
from third parties, including event sponsors, third-party websites,
marketing/advertising companies, consumer research companies and other public
sources, including, for example, your name, e-mail address, phone number,
title/role within your company, internet activity and other company data. We may
combine this information with information we received from other sources.

Information We Collect Automatically. As further described in our Cookie Policy,
we and our service providers automatically collect certain information about
your use of the Sites. This information may include Personal Information, such
as unique device identifiers, dynamic and static Internet Protocol (“IP”)
addresses, as well as other information, such as browser characteristics,
language preferences, operating system details, referring URLs, length of
visits, and pages viewed.  We may use cookies, web beacons, embedded scripts,
web server logs, or other similar technologies to collect details about the
services and devices you use to access the Sites.

Data Analytics. Data Analytics. For information about our use of data analytics
on the Sites, please review our Cookie Policy.

Do Not Track Setting. We track your online activities over time and across third
party websites or online services. We also track your activities on the Sites.
Additionally, we use web beacons to track your visits so that third party
service providers can display Hyland advertisements to you on other websites
based on your activities while visiting the Sites.  We may allow third party
service providers to use tracking devices to collect the same types of
information for the same purposes as we collect your information.  You may
implement restrictions on tracking, such as plug-ins or browser settings. In
that case, some features of the Sites, for example, personalization or
authentication, may not work as designed.

Your web browser may have settings that allows you to transmit a “Do Not Track”
signal when you visit various websites or use online services. Like many
websites, the Sites are not designed to respond to “Do Not Track” signals
received from browsers. To learn more about “Do Not Track” signals, click here.


HOW WE USE YOUR INFORMATION

We may use the information, including Personal Information, we obtain through
the Sites or Hyland Events, as applicable, for a number of purposes, including:

 * To improve and customize the online user experience;
 * To respond to e-mails or other requests, comments or questions;
 * To provide customer support;
 * To provide you with information that we believe may be useful to you, such as
   information about products or services we offer;
 * To maintain records of our transactions and communications;
 * To provide registration and other confirmation communications or other
   information for courses, webinars, or other events you sign up for;
 * To monitor and analyze trends, usage, and activities of the Sites users;
 * To improve our products and services;
 * To report suspected criminal acts;
 * To comply with applicable laws, regulations, or legal process as well as
   industry standards and our company policies;
 * To prevent fraud or other misuse, including by protecting our rights and the
   rights of related third parties;
 * To administer the equity owner relationship, including scheduling meetings
   and other company events and recordkeeping.

In addition, we may use the Personal Information we obtain about you in other
ways for which we provide notice at the time of collection.


HOW WE DISCLOSE YOUR INFORMATION

We may disclose your Personal Information to:

 * Affiliated Companies. As an international organization, Personal Information
   about you may be disclosed globally throughout Hyland’s international
   organization. A list of Hyland entities and their contact information is
   available here. Personal Information may be disclosed with affiliated
   companies for any of the purposes set forth in the section above titled “How
   We Use Your Information.”
 * Third Party Service Providers under Contract with Hyland. For example, data
   analytics providers, event management companies, credit card processors,
   website management, law firms, auditors, marketing and advertisement
   companies, and other similar providers. We disclose your Personal Information
   with these Service Providers so that they can perform certain business
   functions on behalf of Hyland.
 * Other Unaffiliated Third Parties. We may disclose your Personal Information
   with other unaffiliated third parties for the following purposes:
   * Event Sponsors and Exhibitors: When you register for a Hyland Event and
     intentionally direct us to disclose your Personal Information to
     third-party event sponsors and exhibitors, we will disclose only the
     Personal Information you direct us to disclose.
   * Required Disclosures. To comply with a court proceeding, in response to a
     court order, subpoena, civil discovery request, other legal process, or as
     otherwise required by law.
   * Government Agency Requests. To respond to a request by a government agency.
 * Legal Compliance and Protection. To comply with the law or to protect the
   rights, property, or safety of Hyland, our users, or others. This may include
   sharing information, including Personal Information, with other companies and
   organizations for fraud protection and credit risk reduction.
 * Corporate Transactions: In the event of a corporate merger, consolidation,
   sale, assignment, bankruptcy (or similar proceeding), or other disposition of
   a portion or of all our business, assets, or stock.

We may use and disclose Aggregated or Deidentified Information about our users
and information that does not identify any individual user without restriction.
Neither Aggregated Information nor Deidentified Information (defined below) is
Personal Information.

 * Aggregated Information: Refers to information about a group of individuals
   from which the individually identifiable information has been removed. An
   example of Aggregated Information would be the statistic that 20 people used
   our website’s contact form on a given day.
 * Deidentified: Means information subjected to reasonable measures to ensure
   that the deidentified information cannot be associated with the individual.
   An example of Deidentified Information would be the data point that an
   unidentified visitor first entered the Site through our main web page. We
   maintain Deidentified Information in a deidentified form and do not attempt
   to reidentify it, except that we may attempt to reidentify the information
   just to determine whether our deidentification processes function correctly.


HOW WE SECURE YOUR INFORMATION

We maintain appropriate physical, electronic, and administrative safeguards
designed to protect the Personal Information that we obtain in accordance with
this Policy. Although we use reasonable efforts to secure such information,
transmission via the internet is not completely secure, and we cannot guarantee
the confidentiality of information transmitted to us over the internet.

We retain the Personal Information that we obtain subject to this Policy for the
duration of the customer or business relationship, if any. We may also retain
this Personal Information for at least 12 months after our last interaction with
you. We may retain this Personal Information for a longer period, as necessary
to comply with legal or regulatory requirements, for example, a litigation hold.


YOUR CHOICES REGARDING YOUR PERSONAL INFORMATION

You may request that we update, correct, or delete your Personal Information
which is subject to this Policy by contacting us at the information provided
below. We will respond to these requests in accordance with applicable law. To
help protect your privacy and security, we may take reasonable steps to verify
your identity prior to honoring any such requests.

If you reside outside the United States, please see the “Users Located Outside
the United States” section below for additional information on accessing your
Personal Information and other legal rights available to you under applicable
law. If you reside in California, please see our California Notice at Collection
and Online Privacy Policy for additional information on the Personal Information
collected, used, or disclosed by Hyland subject to the California Privacy Rights
Act (“CPRA”).

Your Choices Regarding Promotional Emails. You may unsubscribe from receiving
promotional emails from us by following the instructions provided in those email
communications. Please note that even if you opt out of receiving promotional
communications from us, we may continue to send you non-promotional emails, such
as emails concerning our ongoing business relationship with you.

Your Choices About Certain Other Data Collection Technologies. You have a number
of options to control or limit how we and our service providers use cookies and
other data collection technologies including for advertising. Please see our
Cookie Policy to learn more.


USERS WHO RESIDE OUTSIDE THE UNITED STATES

If you reside outside the United States, please be aware that information we
collect about you will be transferred to, and processed in, the United States
and other countries. By using the Sites, attending a Hyland Event, or otherwise
providing your information to us, you acknowledge and consent to the transfer
and processing of your Personal Information in the United States as described in
this Policy.

Users Located in the European Economic Areas, United Kingdom, or Switzerland
(Collectively the “EEA”)

Obligation to Provide Personal Information and Automated Decision-Making.
Individuals in the EEA (“EEA Individuals”) are not required by statute or by
contract to provide any Personal Information. We will not use an EEA
Individual’s Personal Information which is subject to this Policy for automated
decision-making, including for profiling, that produces legal effects or
similarly significantly affects an EEA Individual.

Data Retention. We retain the Personal Information collected through the Sites
or a Hyland Event for as long as we have a business purpose or longer if
required by applicable law. You may request that we delete your Personal
Information as described below.

Cross-Border Data Transfers:  The Personal Information collected pursuant to
this Policy will be transferred to a database in the United States controlled by
Hyland Software, Inc., located at 28105 Clemens Road, Westlake, Ohio 44145 in
the United States.  Hyland Software, Inc. will use the Personal Information for
the purposes described above and to forward any requests you submit through the
Sites to Hyland (the Hyland affiliated company applicable to you) and, as needed
to respond to your requests, to other Hyland affiliated companies.  Hyland
affiliated companies are located as described here. Hyland Software, Inc. and
all Hyland affiliated companies have agreed to process your Personal Information
in accordance with the Standard Contractual Clauses for data controllers
approved by the European Commission. You can obtain a copy of the Standard
Contractual Clauses by submitting a request to privacy@hyland.com.

Before transferring your Personal Information to a third party recipient located
outside the EEA, Hyland, or Hyland Software, Inc. on  Hyland’s behalf, will: (a)
execute Standard Contractual Clauses, approved by the European Commission, to
ensure an adequate level of protection for the transfer of your Personal
Information to those entities outside the EU; (b) confirm that the third party
has certified to the EU-U.S. Data Privacy Framework (“EU-U.S. DPF”), the UK
Extension to the EU-U.S. DPF, and/or the Swiss-U.S. Data Privacy Framework; or
(c) otherwise ensure adequate protection for your Personal Information. You can
obtain a copy of the relevant Standard Contractual Clauses by contacting
privacy@hyland.com.

Legal Bases For Processing: Hyland processes your Personal Information with your
consent and as required by law.  Hyland also processes Personal Information as
necessary for its legitimate interests as follows:

Business Operations: We use your Personal Information for our legitimate
business purposes, including to fulfill our contractual obligations, develop new
products and services, to improve existing products and services, and to
personalize communications.

Marketing and Advertising: We use your Personal Information to provide you
information about the products and services, as well as Hyland sponsored events,
that we think might interest you in accordance with applicable law.  We also use
this data to conduct market research and to improve our marketing strategies.

Investigations: In the event of fraud, a security incident, or a suspected
criminal act, we would examine Personal Information that appeared to be linked
to the incident as necessary to investigate and remediate the incident as well
as to report the incident to authorities, and prevent a recurrence.

Right to Object to Processing for Legitimate Interests: EEA Individuals have the
right to object to the processing of their Personal Information for purposes of
Hyland’s direct marketing or other legitimate interests by completing this
Information Request Form.

Individual Rights:

EEA Individuals have the right to access their Personal Information.  EEA
Individuals’ right to access their Personal Information includes their right to
receive a copy of all, or a portion, of their Personal Information as long as
Hyland’s providing the Personal Information would not adversely affect the
rights and freedoms of others.  EEA Individuals also have the right to request
that Hyland update, correct or delete their Personal Information and to restrict
Hyland’s processing of their Personal Information, as provided by applicable
law.

EEA Individuals also have the right to data portability concerning their
Personal Information.  Subject to certain limitations, the right to data
portability allows EEA Individuals to obtain from Hyland, or to ask Hyland to
send to a third party, a digital copy of their Personal Information they provide
to Hyland.

EEA Individuals can exercise these rights by completing this Information Request
Form.  We may request identifying information from you to confirm your identity
and ensure your right to exercise any of these rights.  Hyland will respond to
such requests in accordance with applicable data protection law.  If EEA
Individuals believe that their Personal Information has been processed in
violation of applicable data protection law, they have the right to lodge a
complaint with the relevant data protection authority in the country where they
reside, where they work, or where the alleged violation occurred.

EEA Individuals may use the contact information above, at any time, to withdraw
their consent for the processing of their Personal Information where Hyland
requires their consent as a legal basis for processing their Personal
Information.  Any withdrawal will apply only prospectively, and Hyland will
continue to retain the Personal Information that EEA Individuals provided before
they withdrew their consent for as long as allowed or required by applicable
law.

The Hyland Data Protection Officer for Europe can be reached at dpo@hyland.com.


LINKS TO THIRD-PARTY SITES AND SOCIAL FEATURES

Our Sites include links and plugins (such as Facebook buttons) to sites or
applications operated by unrelated third parties (“Third Party Site(s)”). If you
visit a Third-Party Site from the Sites, you should know that Hyland does not
control Third Party Sites and is not responsible for their information
collection practices. It is your choice to visit a Third-Party Site referenced
or linked from the Sites. If you choose to visit a Third-Party Site, we
recommend you review the applicable privacy policy to understand their
information collection practices.

The Sites also include features that are designed to permit interactions that
you initiate between the Sites and third-party websites or services, including
third party social networks (“Social Features”). Examples of Social Features
include enabling you to “like” or “share” our content on other websites or
services or to transmit content to our Platform from your account on a
third-party website or service.

The information we collect in connection with Social Features is subject to this
Policy. The information collected and stored by the third parties remains
subject to those third parties’ privacy practices, including whether the third
parties continue to disclose information to us, the types of information
disclosed, and your choices regarding what is visible to others on those
third-party websites or services.


CHILDREN’S PRIVACY

Our Sites and Hyland Events are not intended for children, nor are they targeted
to children under the age of 13. We do not knowingly collect Personal
Information from children under the age of 13 through the Site or at Hyland
Events, and if we learn that we have received information from a visitor under
the age of 13, we will delete such information in accordance with applicable
law.

Hyland will only accept applications for children under the age of 13 to attend
Hyland’s educational programs, e.g., the Hy-Tech Camps, when those applications
are submitted by the child’s parents or legal guardian.


COOKIES

Please see our Cookie Policy, which is incorporated by reference into this
Privacy Policy, for more information about how our Sites use cookies and your
options to control or limit cookies.


ENGLISH LANGUAGE CONTROLS

This Policy is executed in English and may be translated into other languages.
In the event of any conflict or discrepancy between the English language and a
translated version, the English language version shall control to the fullest
extent permitted by applicable law.


CHANGES TO THIS POLICY

We may change this Policy from time to time. If we make changes, we will notify
you by revising the date at the top of this Policy. We encourage you to review
this Policy whenever you visit our Sites, attend a Hyland Event, or otherwise
provide your Personal Information to Hyland to stay informed about our
information practices. This Policy was last modified in November 2023. If we
materially change this Policy in a way that affects how we use or disclose your
Personal Information, we will provide a prominent notice and the effective date
of the changes before making them.


CONTACT US

To contact us regarding this Policy or with questions about our privacy
practices, please complete this Information Request Form.

Be more informed, empowered and connected through every interaction and in every
relationship with everyone you serve.

Contact us

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©2024 Hyland Software, Inc. and its affiliates. All rights reserved.

All Hyland product names are registered or unregistered trademarks of Hyland
Software, Inc. or its affiliates in the United States and other countries.

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By clicking “Accept All Cookies”, you agree to the storing of cookies on your
device to enhance site navigation, analyze site usage, and assist in our
marketing efforts and the transfer of cookies data to the United States. The
data protection laws in the United States may vary from those in your country.
View Cookie Policy.

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PRIVACY PREFERENCE CENTER

When you visit any website, it may store or retrieve information on your
browser, mostly in the form of cookies. This information might be about you,
your preferences or your device and is mostly used to make the site work as you
expect it to. The information does not usually directly identify you, but it can
give you a more personalized web experience. Because we respect your right to
privacy, you can choose not to allow some types of cookies. Click on the
different category headings to find out more and change our default settings.
However, blocking some types of cookies may impact your experience of the site
and the services we are able to offer.
More information
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MANAGE CONSENT PREFERENCES

STRICTLY NECESSARY COOKIES

Always Active

These are cookies that are strictly necessary for the website to function or for
performing services that you have requested. Some examples of functions
performed by strictly necessary cookies are cookies that remember previous
actions (e.g., entered text) when navigating back to a page in the same session.
You cannot switch off these cookies using our Cookies Settings tools. You can
set your browser to block or alert you about these cookies, but some parts of
our website will not then work.

Cookies Details‎

ANALYTICAL COOKIES

Analytical Cookies

These cookies collect information about how visitors use a website, for instance
which pages visitors go to most often, and if they get error messages from web
pages. These cookies are used only to improve how a website functions.  If you
do not allow these cookies, we will not know when you have visited our site, and
will not be able to monitor its performance.

Cookies Details‎

FUNCTIONAL COOKIES

Functional Cookies

These cookies allow the website to remember choices users make and to provide
enhanced, personalized features. For example, on the Sites, these cookies
remember users’ language preferences. 

Cookies Details‎

TARGETING COOKIES

Targeting Cookies

Targeting/advertising cookies are cookies used to deliver advertisements
relevant to the user. For example, we use cookies that remember what you viewed
on our Sites in order that we may serve you relevant advertisements for products
that might interest you. We also use cookies that tell us whether you’ve seen an
advertisement and interacted with it, for example, by clicking on it. These
cookies may be set on the Sites by our advertising partners. If you do not allow
these cookies, you will experience less targeted advertising.

Cookies Details‎

SOCIAL MEDIA COOKIES

Social Media Cookies

These cookies are set by social media services that we have added to the site to
enable you to share our content with your friends and networks. They are capable
of tracking your browser across other sites and building up a profile of your
interests. This may impact the content and messages you see on other websites
you visit. If you do not allow these cookies, you may not be able to use or see
these sharing tools.

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