www.atlassian.com Open in urlscan Pro
185.166.143.5  Public Scan

Form analysis
2 forms found in the DOM

GET /search

<form class="global-nav--wac__search-form" action="/search" method="GET">
  <div class="global-nav--wac__search-container">
    <div class="global-nav--wac__search-input-container"> <label for="global-nav-wac-search">Search atlassian.com</label> <input id="global-nav-wac-search" name="q" class="global-nav--wac__search-input" type="text" autocomplete="off"
        placeholder="Search"> </div> <input type="submit" class="global-nav--wac__search-submit" value="Search" data-event="clicked" data-uuid="3642d018-f6-submit" data-event-component="linkButton" data-event-container="globalNavWac"
      data-schema-version="1" data-product-key="jiraSoftware">
    <a href="#" class="global-nav--wac__search-close" data-event="clicked" data-uuid="3642d018-f6-close" data-event-component="linkButton" data-event-container="globalNavWac" data-schema-version="1" data-product-key="jiraSoftware">Close search</a>
  </div>
</form>

GET #

<form action="#" method="GET"> <select option="language-selector" name="url">
    <option disabled="">Choose your language</option>
    <option aria-label="Deutsch" label="Deutsch" class="notranslate SL_opaque" data-lang="de" value="https://www.atlassian.com/de/software/jira/service-management/launch" selected="selected">Deutsch</option>
    <option aria-label="English" label="English" class="notranslate SL_opaque" data-lang="en" value="https://www.atlassian.com/software/jira/service-management/launch">English</option>
    <option aria-label="Español" label="Español" class="notranslate SL_opaque" data-lang="es" value="https://www.atlassian.com/es/software/jira/service-management/launch">Español</option>
    <option aria-label="Français" label="Français" class="notranslate SL_opaque" data-lang="fr" value="https://www.atlassian.com/fr/software/jira/service-management/launch">Français</option>
    <option aria-label="Italiano" label="Italiano" class="notranslate SL_opaque" data-lang="it" value="https://www.atlassian.com/it/software/jira/service-management/launch">Italiano</option>
    <option aria-label="한국어" label="한국어" class="notranslate SL_opaque" data-lang="ko" value="https://www.atlassian.com/ko/software/jira/service-management/launch">한국어</option>
    <option aria-label="Magyar" label="Magyar" class="notranslate SL_opaque" data-lang="hu" value="https://www.atlassian.com/hu/software/jira/service-management/launch">Magyar</option>
    <option aria-label="Nederlands" label="Nederlands" class="notranslate SL_opaque" data-lang="nl" value="https://www.atlassian.com/nl/software/jira/service-management/launch">Nederlands</option>
    <option aria-label="日本語" label="日本語" class="notranslate SL_opaque" data-lang="ja" value="https://www.atlassian.com/ja/software/jira/service-management/launch">日本語</option>
    <option aria-label="Polski" label="Polski" class="notranslate SL_opaque" data-lang="pl" value="https://www.atlassian.com/pl/software/jira/service-management/launch">Polski</option>
    <option aria-label="Português" label="Português" class="notranslate SL_opaque" data-lang="br" value="https://www.atlassian.com/br/software/jira/service-management/launch">Português</option>
    <option aria-label="русский" label="русский" class="notranslate SL_opaque" data-lang="ru" value="https://www.atlassian.com/ru/software/jira/service-management/launch">русский</option>
    <option aria-label="中文" label="中文" class="notranslate SL_opaque" data-lang="zh" value="https://www.atlassian.com/zh/software/jira/service-management/launch">中文</option>
  </select>
  <script type="text/x-component"> { "type":"imkt.common.LanguageSelector", "params": { } } </script>
</form>

Text Content

Close
View this page in Nederlands?
All languages
Choose your language
 * 中文
 * Deutsch
 * English
 * Español
 * Français
 * Italiano
 * 한국어
 * Magyar
 * Nederlands
 * 日本語
 * Português
 * Pусский
 * Polski

Back
Products
For teams
Support
 * Support

 * View all products
 * Atlassian.com

Buy now
Search Toggle menu



My account


Search atlassian.com
Close search


PLAN, TRACK, & SUPPORT

JIRA SOFTWARE

Project and issue tracking

JIRA WORK MANAGEMENT

Business team collaboration

JIRA SERVICE MANAGEMENT

High-velocity ITSM

OPSGENIE

Modern incident response

STATUSPAGE

Incident communication

JIRA ALIGN

Enterprise agile planning


COLLABORATE

CONFLUENCE

Document collaboration

TRELLO

Collaborate visually on any project


CODE, BUILD, & SHIP

BITBUCKET

Git code management

SOURCETREE

Git and Mercurial desktop client

BAMBOO

Integration and release management


SECURITY & IDENTITY

ATLASSIAN ACCESS

Security and control for cloud

CROWD

User management for self-managed environments

View all products


 * MARKETPLACE
   
   Apps that enhance Atlassian products

 * DEVELOPERS
   
   Docs and resources to build Atlassian apps

 * TRUST & SECURITY
   
   Compliance, privacy, platform roadmap, and more

 * WORK LIFE BLOG
   
   Stories on culture, tech, teams, and tips

Close dropdown


BY TEAM SIZE

STARTUPS

Great for startups, from incubator to IPO

SMALL BUSINESS

Get the right tools for your growing business

ENTERPRISE

Learn how we make big teams successful


BY TEAM FUNCTION

SOFTWARE

Plan, build, & ship quality products

MARKETING

Bring together a winning strategy

HR

Streamline people management

LEGAL

Operate securely and reliably

OPERATIONS

Run your business efficiently

IT

Provide great service and support

FINANCE

Simplify all finance processes

INCIDENT RESPONSE

Respond, resolve, & learn from incidents

View all products


 * MARKETPLACE
   
   Apps that enhance Atlassian products

 * DEVELOPERS
   
   Docs and resources to build Atlassian apps

 * TRUST & SECURITY
   
   Compliance, privacy, platform roadmap, and more

 * WORK LIFE BLOG
   
   Stories on culture, tech, teams, and tips

Close dropdown


RESOURCES

DOCUMENTATION

Guides to all of our products

ATLASSIAN MIGRATION CENTER

Tools and guidance for migrating

CLOUD ROADMAP

Upcoming feature releases

PURCHASING & LICENSING

FAQs about our policies


SUPPORT SERVICES

ENTERPRISE SERVICES

Personal support for large teams

PARTNER SUPPORT

Trusted third-party consultants

ATLASSIAN SUPPORT

A resource hub for teams and admins


LEARN & CONNECT

ABOUT US

Our mission and history

CAREERS

Job openings, values, and more

ATLASSIAN UNIVERSITY

Training and certifications for all skill levels

ATLASSIAN COMMUNITY

A forum for connecting, sharing, and learning



 * MARKETPLACE
   
   Apps that enhance Atlassian products

 * DEVELOPERS
   
   Docs and resources to build Atlassian apps

 * TRUST & SECURITY
   
   Compliance, privacy, platform roadmap, and more

 * WORK LIFE BLOG
   
   Stories on culture, tech, teams, and tips

Close dropdown
Open and close the navigation menu
 * Features
 * Pricing
 * Resources
 * Enterprise

Get it free
 * Features
 * Pricing
 * Resources
 * Enterprise

Get backstage access into the future of service management at High Velocity:
ITSM World Tour.  Register now


INTRODUCING


JIRA SERVICE MANAGEMENT

On November 9, 2020, we announced Jira Service Management, the next generation
of Jira Service Desk. Jira Service Management is an ITSM solution built on Jira
to help IT, operations, development, and business teams collaborate at high
velocity. It empowers teams to respond to business changes rapidly and deliver
great customer and employee service experiences.

For a more in-depth look at Jira Service Management, watch the Lightning Talk
webinar series below or join our weekly demo with live Q&A.

Explore features


JOIN OUR ITSM LIGHTNING TALKS

Our 20-minute lightning talks cover deep dives into incident management & change
management, Q&A with ITSM experts, ITSM best practices, and even a look into our
future roadmap.

Register now

ON-DEMAND


EPISODE 1 - INTRODUCING JIRA SERVICE MANAGEMENT

Join this 20-minute webinar to learn all about Jira Service Management, the new
ITSM capabilities, and get all of your questions answered by our in-house
experts!

Watch now

ON-DEMAND


EPISODE 2 - JIRA SERVICE MANAGEMENT: DEEP DIVE INTO INCIDENT MANAGEMENT

Join this webinar to learn how to get started with the new Opsgenie capabilities
in Jira Service Management.

Watch now

ON-DEMAND


EPISODE 3 - JIRA SERVICE MANAGEMENT: DEEP DIVE INTO CHANGE MANAGEMENT

Join this webinar to learn how to get started with the new change management
capabilities in Jira Service Management.

Watch now

ON-DEMAND


EPISODE 4 - HOW HIGH-VELOCITY TEAMS GET VALUE FROM JIRA SERVICE MANAGEMENT
PREMIUM

Accelerate IT transformation by finally breaking free of legacy ITSM solutions.
Adopt Jira Service Management Premium to scale future-proof practices, such as
modern incident and change management.

Watch now

ON-DEMAND


EPISODE 5 - EXCLUSIVE: LIVE ITSM EXPERT PANEL

Ever wanted to sit down with an Atlassian ITSM expert? Well now is your chance!
Join us for this exclusive webinar where you can ask your burning IT Service
Management questions to our expert IT panel.

Watch now

ON-DEMAND


EPISODE 6 - EXCLUSIVE: WHAT’S AHEAD FOR JIRA SERVICE MANAGEMENT IN 2021

Roadmaps, resolutions, and plans for a new year: join us for a webinar to recap
the recent updates to Jira Service Management and get a sneak peak into our
roadmap for 2021.

Watch now

ON-DEMAND


EPISODE 7 - COMMON USE CASES & TOP TIPS

We reveal the most common ways Jira Service Management is used by our customers
from our in-house ITSM expert, Ken Connally.

Watch now

ON-DEMAND


EPISODE 8 - MINDVILLE INSIGHT FOR JIRA SERVICE MANAGEMENT DATA CENTER

Join this webinar to learn how to get started with Mindville Insight for Jira
Service Management Data Center.

Watch now

ON-DEMAND


EPISODE 9 - UNLOCK THE VALUE OF OPSGENIE IN JIRA SERVICE MANAGEMENT

Learn about the alerting, on-call, and incident orchestration capabilities in
Jira Service Management, powered by Opsgenie.

Watch now

ON-DEMAND


EPISODE 10 - DEEP DIVE INTO ASSET & CONFIGURATION MANAGEMENT WITH MINDVILLE
INSIGHT

Walk through Mindville Insight, Atlassian’s asset and configuration management
solution, now part of Jira Service Management Cloud Premium & Enterprise plans!

Watch now

ON-DEMAND


EPISODE 11 - EMPOWERING YOUR BUSINESS TEAMS WITH SELF-SERVICE BONUS

Learn how you can extend Jira Service Management across your business teams and
enable them to deliver exceptional self-service experiences.

Watch Now


WATCH THE ANNOUNCEMENT




PLANS FOR EVERY TEAM


FREE

USD 0
per user/month
1-3 agents
Get started
For small teams getting started with a service desk


STANDARD

USD 20
per user/month
1-15 agents
Start trial
For teams maturing to standardized service desk and ITSM practices


PREMIUM

USD 45
per user/month
1-15 agents
Start trial
For organizations seeking high-velocity ITSM at scale

More users?  We offer discounts for large teams! Contact us

View pricing
FAQs
GeneralPlans, Licensing & Billing FeaturesServer & Data CenterFor Opsgenie
Customers


FAQS

--------------------------------------------------------------------------------

Show all FAQs


GENERAL

Show all General FAQs
What is Jira Service Management? Show

We’re excited to announce Jira Service Management, the next generation of Jira
Service Desk.

In addition to including rich capabilities from Jira Service Desk, such as a
request portal, service catalog, queues, and SLAs, here’s what’s new in Jira
Service Management:

 * Modern incident management, powered by Opsgenie: Get on-call scheduling,
   alerting, incident swarming, and more from our popular Opsgenie product in
   all cloud plans of Jira Service Management. Plus deeper integrations with
   Jira Software, Bitbucket, and Confluence let you seamlessly orchestrate the
   end-to-end incident resolution process.
 * Change management, built for the DevOps era: Make smarter decisions around
   changes to services with richer contextual information–from both your
   software development as well as infrastructure-related tools. Innovate faster
   with automated change risk assessments, advanced approval workflows, and deep
   integrations with popular CI/CD tools like Bitbucket Pipelines, Jenkins, and
   CircleCI.
 * Intuitive service experiences: The new agent experience makes it easier to
   categorize service requests, incidents, problems, and changes. Take action
   quickly with new features such as bulk ticket actions and machine learning
   capabilities that intelligently group similar tickets.
 * And coming soon, Jira Service Management will include asset and configuration
   management powered by our Mindville Insight product and best-in-class
   conversational ticketing capabilities, through an integration with Halp.

To see what’s new for yourself, sign up for our weekly demo.

What's happening with Jira Service Desk? Show

Jira Service Desk is now Jira Service Management. You’ll have all of the same
functionality as today plus richer ITSM capabilities. See our feature grid and
pricing or attend our 20-minute lightning talks to learn about what’s new in
Jira Service Management.

What’s happening with Opsgenie? Show

Opsgenie functionality is now available as part of Jira Service Management
Cloud. However, you can continue to purchase and use Opsgenie as a separate
product. See below for how this impacts Server & Data Center customers.

Will my price increase? Show

The list price of Jira Service Management will remain the same as Jira Service
Desk.

However, a small number of customers on our Standard and Premium plan will be
impacted by a slight price increase at the higher tiers. You will be contacted
with more details if you are affected.

For more information on pricing, please visit our pricing page or visit your
Atlassian billing page.

Are these new features also available on Server and Data Center? Show

Jira Service Desk Server and Data Center have also become Jira Service
Management. The new incident management features and integration with Opsgenie
are available in Server and Data Center but only with a separate purchase of
Opsgenie (vs in cloud where Opsgenie is included with Jira Service Management).

The new change management and asset & configuration management features are
coming soon to Data Center.

I’m not familiar with Opsgenie. Can you explain what it does and how it works
with Jira Service Management? Show

Opsgenie is a modern on-call, alerting, and incident response solution that
allows you to respond to incidents before they impact your business. Visit this
page or watch this video for more information.

Opsgenie functionality is now included with Jira Service Management Cloud.

Is Opsgenie going away now that it’s included as part of Jira Service
Management? Show

No, Opsgenie will continue to be sold as a standalone product for on-call,
alerting, and major incident response.


PLANS, LICENSING & BILLING

Show all Plans, Licensing & Billing FAQs
What cloud plans does Jira Service Management offer? Show

Jira Service Management Cloud offers Free, Standard, Premium, and Enterprise
plans. For more information about what features are included in each plan and to
see how they compare to our Server and Data Center deployment options, visit our
pricing page.

How do I upgrade from Jira Service Management Cloud Standard to Jira Service
Management Cloud Premium? Show

Jira Service Management Cloud can be upgraded from Standard to Premium at any
time via the Manage Subscriptions page of your Atlassian Cloud site or by
contacting a sales representative.

Is Jira Service Management a bundle? Show

No, Jira Service Management is not a bundle. There will only be one line item on
your bill and in terms of user access, there will be only one product license a
user can choose.

Will all of my current users in Jira Service Desk be given access to Jira
Service Management and Opsgenie? Show

Yes. All licensed Jira Service Management users will have access to both Jira
Service Management and the Opsgenie interface. It may take up to several weeks
(after our announcement on November 9, 2020) to gain access to Opsgenie and see
all of the new functionality in your instance.

Will help-seekers remain free? Show

Yes, help-seekers will still be free users and can use an Atlassian account or
customer account.


FEATURE QUESTIONS

Show all Feature FAQs
I’m a current Jira Service Desk customer. How do I get access to these new
features? Show

Within several weeks after launch on November 9, 2020, your cloud instance will
automatically be given access to Opsgenie (for no additional cost) and you will
have access to all of its functionality plus all of the new features within Jira
Service Management. For Server & Data Center customers, you will need to upgrade
to the latest release. Visit this page for more details.

What new Incident Management features will be part of Jira Service Management?
Show
 * The ability to escalate an incident to a major incident in Opsgenie (which
   can then send alerts and notify the correct team(s) to quickly swarm and
   resolve the incident)
 * The ability to create a major incident in Opsgenie from an existing incident
   in Jira Service Management
 * The ability to link an incident in Jira Service Management to an existing
   incident in Opsgenie
 * Plus all additional functionality included as part of Opsgenie (on-call
   schedules, monitoring tool integrations, multi-channel notifications, etc.)

What new Change Management features will be part of Jira Service Management?
Show
 * The ability to set group approvals for a change request in Service Registry
   services
 * Integration with Bitbucket to control deployments via Change Management
   approvals
 * Automated change intake from deployment tools
   * Bitbucket Pipelines
   * Circle CI
   * Jenkins
 * New affected services condition that leverages Automation for Jira to be the
   risk assessment and change policy engine for change management. There will
   also be sample rules provided out-of-the-box to streamline set up.
 * Integration with Jira Software and Bitbucket to allows for automatic Change
   record creation

Are these new features available in team-managed projects? Show

At this time, all of the new features are only available in
company-managed projects. We built the ITSM functionality on
company-managed projects first due to the majority of IT customers wanting more
advanced configuration functionality, which company-managed currently offers.

I recently saw that Atlassian acquired Mindville for asset/configuration
management. Will this be included in Jira Service Management? Show

Our recent acquisition of Insight by Mindville enables us to provide deeper
asset/configuration management functionality. This functionality will be
integrated into Jira Service Management Cloud and Data Center in the future.
Stay tuned to learn more.

What should I do if I need a configuration or asset management solution
immediately? Show



SERVER & DATA CENTER

Show all Server & Data Center FAQs
On which version of Server will Jira Service Management be released? Show

4.14 Release targeted by the end of 2020.

What are the feature differences between Jira Service Management Cloud and
Server/Data Center? Show

Jira Service Management Cloud offers varying features and capabilities depending
on the plan you have (Free, Standard, or Premium).

The key difference between cloud and server/Data Center is that cloud offers
Opsgenie & it’s capabilities out of the box, whereas Server/Data Center versions
will include Opsgenie only if it is purchased separately.

For Data Center, the new capabilities for change management and
asset/configuration management are coming soon.

Visit our pricing page for more details.


FOR OPSGENIE CUSTOMERS

Show all FAQs for Opsgenie customers
Are all Opsgenie features included in Jira Service Management now? Show

At a high level, Jira Service Management does NOT include these Opsgenie
features:

 * Incoming call routing
 * Live chat support
 * Free Stakeholder roles

However, Jira Service Management does offer these extra features:

 * Major incident management in the Free plan
 * Services in the Free plan
 * Unlimited SMS alerts in the Standard plan

I’m already an Opsgenie customer and I’d like to purchase Jira Service
Management - how do I do this? Show

Please visit this page to learn more.


PRODUCTS

Jira Software
Jira Align
Jira Service Management
Confluence
Trello
Bitbucket
View all products


RESOURCES

Technical Support
Purchasing & licensing
Atlassian Community
Knowledge base
Marketplace
My Account
Create support ticket


EXPAND & LEARN

Partners
Training & Certification
Documentation
Developer Resources
Purchasing FAQ
Enterprise services
View all resources


ABOUT ATLASSIAN

Company
Careers
Events
Blogs
Investor Relations
Trust & Security
Contact us
English
Choose your language Deutsch English Español Français Italiano 한국어 Magyar
Nederlands 日本語 Polski Português русский 中文
Privacy policy
Terms
Impressum

Copyright © 2021 Atlassian

 * 
 * 
 * 
 * 

This site uses cookies to improve your browsing experience, perform analytics
and research, and conduct advertising. To change your preferences, click Cookie
Settings. Otherwise, clicking Accept all Cookies indicates you agree to our use
of cookies on your device.Atlassian Cookies and Tracking Notice

> Cookie Settings Accept All Cookies