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Product Updates & Release Resources — Robert Bursee (Customer)

February 23, 2022 at 3:10 PM

Struggling to get into the academy to see release resources - followed the
instructions in the files section but keep getting an error.

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 * 11 comments
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Taylor Olsson and Kristin Jenny like this.

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 * Taylor Olsson (Customer)
   
   
   
   4 days ago
   
   I am receiving the same error when trying to use the single sign on feature
   or separate login link for the academy. It is not accepting my password and
   log in information. @Jackie Bock (Customer)  
   
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 * Kristin Jenny (Employee)
   
   
   
   4 days ago
   
   Thanks for this feedback @Taylor Olsson (Customer)  and @Jackie Bock
   (Customer)  - we have our tech team looking into this. In the meantime, you
   can access all release resources here, without logging in:
   https://care.icims.com/s/release-resources
   
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 * Robert Bursee (Customer)
   
   
   
   4 days ago
   
   I was able to finally get into the Academy using the direct link from my
   iCIMS platform but under seasonal releases, there are no webinars for Winter
   release. Have there been any webinars for Winter release?
   
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 * Kristin Jenny (Employee)
   
   
   
   4 days ago
   
   Thanks for your question @Robert Bursee (Customer)  - it should be housed
   under "Webinars." Only our previous, recorded webinars are housed under
   Seasonal Releases. Please let me know if you continue to have trouble finding
   it. Thank you!
   
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 * Kristin Jenny (Employee)
   
   
   
   4 days ago
   
   Hey there @Taylor Olsson (Customer)  @Jackie Bock (Customer)  attached is
   some documentation that may assist you with logging into the Academy.
   
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    * 
   
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 * Taylor Olsson (Customer)
   
   
   
   4 days ago
   
   Thanks Kristin.
   
    
   
   Some feedback -
   
    
   
   I don't think it's convenient/useful that when I click the link that says
   'log into academy' from email or an academy calendar appointment - it takes
   me to that exact page displayed in your attached PDF.
   
    
   
   Then when I click 'log in' from the top right and it will just refresh to
   that same page without an option to actually log in and instead display those
   directions. It'd be useful if the log in button actually functioned as a
   login button and instead refreshed to a login page and not directions on to
   how to log in from the iCIMS site.
   
    
   
   This then forces me to open the academy from my main iCIMS tab, go to the
   academy, and then search for what course I need to attend or where we left
   off in our conversation.
   
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 * Kristin Jenny (Employee)
   
   
   
   4 days ago
   
   Thanks for this feedback @Taylor Olsson (Customer)  , I totally see why this
   is frustrating. I passed along your exact note to our Training Team, who
   handles all things-Academy, and they are aware and always looking to make
   improvements. Thank you again for taking the time to share your feedback with
   me.
   
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 * Amanda Trammel (Customer)
   
   
   
   a day ago
   
   Agreed! I'm missing the old CARE site...
   
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 * Taylor Olsson (Customer)
   
   
   
   a day ago
   
   Very frustrating. I even tried attending my academy session I signed up for
   this morning and it wouldn't even let me open the link or go through the
   iCIMS main page.
   
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 * Robert Bursee (Customer)
   
   
   
   a day ago
   Hi Taylor,
   My TAM helped me find another workaround to at least be able to attend one of
   the webinars.
   
   
   1. I logged into the Academy directly from the link in my ATS.
   2. Then after choosing the option for ATS user I was able to search at the
   top of the page
   3. Search for keyword “Winter Release” to find the webinars
   4. I signed up for the session on 2/28
   
   [cid:image001.png@01D82A54.7ACC04C0]
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