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INDIAN CALL CENTER SEIZED OVER AMAZON HACKING SCAM AGAINST US CITIZENS |
#CYBERSECURITY | #CYBERATTACK
September 1, 2021Category: All News
THE CALL CENTER RAN A FAKE AMAZON TECHNICAL SUPPORT CALL CENTER IN SOUTH DELHI –
NOW, 26 OF ITS “EMPLOYEES” HAVE BEEN ARRESTED.
The Delhi Police have shut down a fake call center alleged to have been
operational for the past seven months and scamming US citizens.
Allegedly, the call center employees duped US citizens by posing themselves as
Amazon’s technical support team. On average, they cheated 6 US citizens daily.
The call center was operating from Sultanpur, located on the outskirts of South
Delhi.
ABOUT THE OPERATION
Authorities were tipped off about this call center’s activities, after which
they started monitoring its operations and mounted surveillance devices around
the premises.
When the police raided the call center, they discovered an office setup. And
when asked, the employees couldn’t produce any documents or license to run a
call center.
APPROXIMATELY $5,25,000 EXTORTED
It is claimed that the employees cheated US nationals and raked in at least INR
4 crore/USD 5,25,000 so far. Using illicit tactics such as VOIP calling, they
deceived the legal international long-distance gateways.
SEE: Man hacks Indian tech support scam call center; leaks CCTV footage
The accused extorted Amazon users by claiming that their Amazon IDs were hacked.
When the concerned customers called back to learn more about the hack, they
showed them a fake repair of their Amazon customer ID via the AnyDesk app. The
Amazon customer would pay up via Target gift cards to reclaim their account,
which the employees redeemed later.
ALL EMPLOYEES IN POLICE CUSTODY
The call center was run by 26 employees, five of which were females. All of them
have been arrested for cheating more than 1,250 US nationals.
Image: Delhi Police
Moreover, according to officials, they have seized 29 computers from the call
center along with two internet switches, two modems, and several other
accessories, revealed DCP South District Inspector Atul Tyagi, who was in charge
of the operation.
The mobile phones recovered from the accused contained numerous US-based mobile
numbers in a WhatsApp group, authorities noted.
> “Further investigation is being carried out to unearth the whole gang of
> cheaters,” police officials stated.
SECOND FAKE CALL CENTER BUSTED WITHIN A FORTNIGHT
This isn’t the first-of-its-kind operation against a fake call center operating
from India and duping US citizens. In fact, it is a widespread practice in the
country, and within only two weeks span, several call centers have been seized
for fraudulent activities.
SEE: Indian police & Microsoft busts tech support scam centers
Reportedly, Delhi Police arrested 95 individuals previously, including 19
females and two minor boys, for running two fake call centers in Delhi’s Kirti
Nagar and Mangolpuri areas.
Image: Hindustan Times via Delhi Police
According to authorities, the accused contacted US nationals impersonating the
country’s Social Security Administration officials and threatened to revoke
their Social Security Number if they don’t pay them.
In total, 82 computers, 5 laptops, 84 mobile phones, and 48 ID cards were
recovered from these call centers by the Crime Branch officials.
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