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RENAISSANCE ALBANY HOTEL

Renaissance Albany Hotel 4.5 out of 5 stars. Read reviews for average rating
value is 4.5 of 5. Read 723 Reviews Same page link.

4.5
 
(723)
★★★★★ ★★★★★ 4.5 out of 5 stars. Read reviews for Renaissance Albany Hotel 4.5
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REVIEWS




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5☆ stars

536 536 reviews with 5 stars. Select to filter reviews with 5 stars.
4☆ stars

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3☆ stars

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1☆ stars

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AVERAGE CUSTOMER RATINGS

Overall
☆☆☆☆☆ ☆☆☆☆☆ 4.5 Overall, average rating value is 4.5 of 5. 
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4.7 Cleanliness, average rating value is 4.7 of 5. 
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4.3 Dining, average rating value is 4.3 of 5. 
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4.7 Location, average rating value is 4.7 of 5. 
Service
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4.5 Service, average rating value is 4.5 of 5. 
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4.5 Amenities, average rating value is 4.5 of 5. 
Value for the Money
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4.3 Value for the Money, average rating value is 4.3 of 5. 
1–10 of 723 Reviews  
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 1.  Terrible food and staff very rude
     
     
     MARRIOT PLATINUM
     
     
     MARRIOT PLATINUM
     
     
      * Review 1
      * Votes 0
     
      * Member Level: Silver
      * Traveler Type: Group
     
     ☆☆☆☆☆ ☆☆☆☆☆ 1 out of 5 stars.
     
     
     MARRIOT PLATINUM
     
     · 25 days ago  
     
     
     TERRIBLE FOOD AND STAFF VERY RUDE
     
     Staff was very rude. Food was terrible. Very few amenities available for a
     busy conference and co platelet booked hotel.
     
     
      * Cleanliness
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        Cleanliness, 3 out of 5   
      * Dining
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        Dining, 1 out of 5   
      * Location
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        Location, 3 out of 5   
      * Service
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        Service, 1 out of 5   
      * Amenities
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        Amenities, 1 out of 5   
      * Value for the Money
      *  * 
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        Value for the Money, 1 out of 5   
     
     Was it helpful?
     Yes · 0 No · 0
     Report
     Comment
     
     
 2.  Perfection!
     
     
     AMANDA BRAVO
     
     
     AMANDA BRAVO
     
     
      * Review 1
      * Votes 0
     
      * Member Level: Member
      * Traveler Type: Couple
     
     ☆☆☆☆☆ ☆☆☆☆☆ 5 out of 5 stars.
     
     
     AMANDA BRAVO
     
     · a month ago  
     
     
     PERFECTION!
     
     The keyless key was perfect and the fact that you need it to get in, is the
     best part.
     
     
      * Cleanliness
      *  * 
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        Cleanliness, 5 out of 5   
      * Dining
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        Dining, 5 out of 5   
      * Location
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        Location, 5 out of 5   
      * Service
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        Service, 5 out of 5   
      * Amenities
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        Amenities, 5 out of 5   
      * Value for the Money
      *  * 
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        Value for the Money, 5 out of 5   
     
     Was it helpful?
     Yes · 0 No · 0
     Report
     Comment
     
     
 3.  Great Service
     
     
     TERESA A
     
     
     TERESA A
     
     
      * Review 1
      * Votes 0
     
      * Member Level: Silver
      * Traveler Type: Solo
     
     ☆☆☆☆☆ ☆☆☆☆☆ 4 out of 5 stars.
     
     
     TERESA A
     
     · a month ago  
     
     
     GREAT SERVICE
     
     The hotel is clean, the service is great. The food choices are too pricy
     and not enough lower end comfort food to choose from. I never received my
     receipt for my stay.
     
     
      * Cleanliness
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        Cleanliness, 4 out of 5   
      * Dining
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        Dining, 3 out of 5   
      * Location
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        Location, 4 out of 5   
      * Service
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        Service, 4 out of 5   
      * Amenities
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        Amenities, 4 out of 5   
      * Value for the Money
      *  * 
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        Value for the Money, 4 out of 5   
     
     Was it helpful?
     Yes · 0 No · 0
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     Comment
     
     
 4.  Coordinator
     
     
     KENNETHCOLON
     
     
     KENNETHCOLON
     
     
      * Review 1
      * Votes 0
     
      * Member Level: Non-Member
      * Traveler Type: Solo
     
     ☆☆☆☆☆ ☆☆☆☆☆ 1 out of 5 stars.
     
     
     KENNETHCOLON
     
     · a month ago  
     
     
     COORDINATOR
     
     Horrible experience and I will not be looking to stay here in the future.
     After my encounter, the employee was still allowed to continue to serve
     other people, at which time several others felt totally disrespected by his
     attitude and approach.
     
     
      * Cleanliness
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        Cleanliness, 2 out of 5   
      * Dining
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        Dining, 2 out of 5   
      * Location
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        Location, 2 out of 5   
      * Service
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        Service, 1 out of 5   
      * Amenities
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        Amenities, 2 out of 5   
      * Value for the Money
      *  * 
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        Value for the Money, 1 out of 5   
     
     Was it helpful?
     Yes · 0 No · 0
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     Comment
     
      1. GSSSocialProperty
         · a month ago  
         
         
         Dear KennethColon,
         
         Thank you for taking the time to share your feedback in regards to your
         recent experience with us at the Renaissance Albany Hotel. On behalf of
         our entire team, I offer our sincerest apologies for the staff service
         you received during your recent stay. Please know that in an effort to
         better our service, I have personally shared your feedback with the
         appropriate hotel management team and associates to ensure that this is
         an isolated opportunity that is corrected moving forward. If you would
         like to further discuss your experience, please feel free to reach out
         to me directly as it would be my pleasure to assist you. Thank you for
         choosing the Renaissance Albany Hotel.
         
         Sincerely,
         
         Leola Edelin
         General Manager
         
         
         
         Helpful?
         
         Yes · 0 No · 0
         Report

 5.  Just a little height!
     
     
     FWILLIAMS
     
     
     FWILLIAMS
     
     
      * Review 1
      * Votes 0
     
      * Member Level: Non-Member
      * Traveler Type: Group
     
     ☆☆☆☆☆ ☆☆☆☆☆ 4 out of 5 stars.
     
     
     FWILLIAMS
     
     · a month ago  
     
     
     JUST A LITTLE HEIGHT!
     
     I love this hotel and the room was amazing. My only complaint is that the
     mattress needs to have more height so that the platform does not dig into
     your legs when you sit on the side of the bed.
     
     
      * Cleanliness
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        Cleanliness, 5 out of 5   
      * Dining
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        Dining, 4 out of 5   
      * Location
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        Location, 4 out of 5   
      * Service
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        Service, 5 out of 5   
      * Amenities
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        Amenities, 4 out of 5   
      * Value for the Money
      *  * 
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        Value for the Money, 4 out of 5   
     
     Was it helpful?
     Yes · 0 No · 0
     Report
     Comment
     
     
 6.  Excellent hotel with a great resturant
     
     
     MARTIN
     
     
     MARTIN
     
     
      * Review 1
      * Votes 0
     
      * Member Level: Silver
      * Traveler Type: Solo
     
     ☆☆☆☆☆ ☆☆☆☆☆ 5 out of 5 stars.
     
     
     MARTIN
     
     · a month ago  
     
     
     EXCELLENT HOTEL WITH A GREAT RESTURANT
     
     Excellent hotel with a great resturant
     
     
      * Cleanliness
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        Cleanliness, 5 out of 5   
      * Dining
      *  * 
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        Dining, 5 out of 5   
      * Location
      *  * 
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        Location, 5 out of 5   
      * Service
      *  * 
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        Service, 5 out of 5   
      * Amenities
      *  * 
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        Amenities, 4 out of 5   
      * Value for the Money
      *  * 
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        Value for the Money, 5 out of 5   
     
     Was it helpful?
     Yes · 0 No · 0
     Report
     Comment
     
     
 7.  A jewel of Albany
     
     
     GUILLERMOCHACON
     
     
     GUILLERMOCHACON
     
     
      * Review 1
      * Votes 0
     
      * Member Level: Gold
      * Traveler Type: Group
     
     ☆☆☆☆☆ ☆☆☆☆☆ 5 out of 5 stars.
     
     
     GUILLERMOCHACON
     
     · a month ago  
     
     
     A JEWEL OF ALBANY
     
     The Renaissance Hotel in Albany, New York is a jewel. The hotel is
     beautiful, amazing location, staff unbelievable and 2000% committed to meet
     the needs of the guest. The restaurant and spectacular bar, make everyone
     comfortable and happy. I love to leadership and management working so hard
     with the dedicated staff in all areas. Congratulations and please keep
     doing what you are doing.
     
     
      * Cleanliness
      *  * 
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        Cleanliness, 5 out of 5   
      * Dining
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        Dining, 5 out of 5   
      * Location
      *  * 
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        Location, 5 out of 5   
      * Service
      *  * 
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        Service, 5 out of 5   
      * Amenities
      *  * 
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        Amenities, 5 out of 5   
      * Value for the Money
      *  * 
         * 
         * 
         * 
         * 
        
        Value for the Money, 5 out of 5   
     
     Was it helpful?
     Yes · 0 No · 0
     Report
     Comment
     
     
 8.  Awesome location
     
     
     BONAGURA
     
     
     BONAGURA
     
     
      * Review 1
      * Votes 0
     
      * Member Level: Non-Member
      * Traveler Type: Solo
     
     ☆☆☆☆☆ ☆☆☆☆☆ 5 out of 5 stars.
     
     
     BONAGURA
     
     · 2 months ago  
     
     
     AWESOME LOCATION
     
     Friendly staff and clean rooms make for a great stay
     
     
      * Cleanliness
      *  * 
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        Cleanliness, 5 out of 5   
      * Dining
      *  * 
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        Dining, 3 out of 5   
      * Location
      *  * 
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        Location, 5 out of 5   
      * Service
      *  * 
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        Service, 5 out of 5   
      * Amenities
      *  * 
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        Amenities, 4 out of 5   
      * Value for the Money
      *  * 
         * 
         * 
         * 
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        Value for the Money, 4 out of 5   
     
     Was it helpful?
     Yes · 0 No · 0
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     Comment
     
     
 9.  Excellent locations and services!
     TitaniumMember
     TitaniumMember
     
      * Review 1
      * Votes 0
     
      * Member Level: Titanium
      * Traveler Type: Solo
     
     ☆☆☆☆☆ ☆☆☆☆☆ 5 out of 5 stars.
     TitaniumMember
     · 2 months ago  
     
     
     EXCELLENT LOCATIONS AND SERVICES!
     
     Very pleased with the accommodations, location, professional staff/services
     and dinning. Great place to stay and will definitely recommend!
     
     
      * Cleanliness
      *  * 
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        Cleanliness, 5 out of 5   
      * Dining
      *  * 
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        Dining, 5 out of 5   
      * Location
      *  * 
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        Location, 5 out of 5   
      * Service
      *  * 
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        Service, 5 out of 5   
      * Amenities
      *  * 
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        Amenities, 5 out of 5   
      * Value for the Money
      *  * 
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        Value for the Money, 5 out of 5   
     
     Was it helpful?
     Yes · 0 No · 0
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     Comment
     
     
 10. Disappointed
     Ron
     Ron
     
      * Reviews 2
      * Vote 1
     
      * Member Level: Platinum
      * Traveler Type: Couple
     
     ☆☆☆☆☆ ☆☆☆☆☆ 2 out of 5 stars.
     Ron
     · 2 months ago  
     
     
     DISAPPOINTED
     
     This is a lovely property but it is lacking the proper staff to make your
     stay enjoyable. Restaurant was not open for breakfast or lunch. Our
     television did not work.
     
     
      * Cleanliness
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        Cleanliness, 5 out of 5   
      * Dining
      *  * 
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        Dining, 1 out of 5   
      * Location
      *  * 
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        Location, 5 out of 5   
      * Service
      *  * 
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        Service, 1 out of 5   
      * Amenities
      *  * 
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        Amenities, 1 out of 5   
      * Value for the Money
      *  * 
         * 
         * 
         * 
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        Value for the Money, 1 out of 5   
     
     Was it helpful?
     Yes · 0 No · 0
     Report
     Comment
     
      1. GSSSocialProperty
         · 2 months ago  
         
         
         Dear Ron,
         
         Thank you for taking the time to share your feedback in regards to your
         recent experience with us at the Renaissance Albany Hotel. I would like
         to sincerely apologize on behalf of our entire team for falling short
         of your expectations. I apologize for the service that you received
         during your stay, that your TV did not work, and that our restaurant is
         currently closed for breakfast. Please know that your feedback has been
         shared to the appropriate management team in an effort to correct these
         issues moving forward and provide our guests with the experiences that
         they expect. If you would like to further discuss your experience,
         please feel free to reach out to me directly as it would be my pleasure
         to assist you. We hope to have the opportunity to serve you again in
         the future.
         
         Sincerely,
         Leola Edelin
         General Manager
         
         
         
         Helpful?
         
         Yes · 0 No · 0
         Report

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RENAISSANCE ALBANY HOTEL

4.5
 • 
723 Reviews
Ratings are compiled based on customer ratings provided in satisfaction surveys
after guests have completed their stay.


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+1 518-992-2500

RESERVE

Cancel
DATES (1 NIGHT) NIGHTS)
Thu, May 26 Fri, May 27 Flexible in May, 2022
Specific Dates Flexible Dates
S M T W T F S

May
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June
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Thu, May 26-Fri, May 27CancelDone
Number of Nights
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1
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May 2022June 2022July 2022August 2022September 2022October 2022November
2022December 2022January 2023February 2023March 2023April 2023
Done Continue with 1 NIGHT NIGHTS

Rooms & Guests
1 Room, Rooms, 1 Adult Adults 1 Children
Maximum 8 guests per room
Rooms
(Maximum 3 rooms/person)
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1
+
Adults
(Maximum 8 guests per room)
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1
+
Children
-
0
+

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Ratings & Reviews




DINING RENAISSANCE ALBANY HOTEL


ENJOY FOOD AND DRINKS OFFERED AT RENAISSANCE ALBANY HOTEL

At This Hotel

Wellington's

American

Local, sustainable, contemporary American Cuisine

Mon
5:00 PM-9:00 PM
Tue-Thu
11:30 AM-9:00 PM
Fri-Sat
11:30 AM-11:30 PM
Sun
Closed
More
+1 518-992-2432
Dress Code: Casual


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Italian

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American

677 Prime

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American

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American

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RENAISSANCE® ALBANY HOTEL

RENAISSANCE® ALBANY HOTEL

Overview Gallery Accommodations Restaurants & Bars Experiences Meetings &
Weddings Tracking Preferences Do Not Sell My Personal Information

144 State Street,

Albany, New York, USA, 12207

Toll Free:+1-800-468-3571

Fax: +1 518-992-2501





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