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Looks like you’re in Germany. Go to the German Trustpilot site

 1. 
 2. Shopping & Fashion
 3. Jewelry & Watches
 4. Jewelry Store
 5. Chisholm Hunter

OverviewReviewsAbout


CHISHOLM HUNTER REVIEWS

3,976  •  Excellent

4.6

VERIFIED COMPANY

In the Jewelry Store category

chisholmhunter.co.uk

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chisholmhunter.co.uk

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COMPANY ACTIVITYSEE ALL

Claimed profile
Asks for reviews — positive or negative
Pays for extra features
Replied to 99% of negative reviews
Replies to negative reviews in < 1 week


WRITE A REVIEW




REVIEWS4.6

3,976 total

5-star



83%



4-star



5%



3-star



2%



2-star



2%



1-star



8%

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Most relevant



John Willson
19 reviews
GB

--------------------------------------------------------------------------------

4 days ago


MY DAUGHTER BOUGHT HER WEDDING RING…

My daughter bought her wedding ring from the Bluewater branch and was assisted
by Molly who is very friendly, helpful and professional

We felt that how we were treated by Molly who made my daughter feel very
special, it made us want to back and purchase more items

We both visited the store today and Molly was there - once again treated exactly
the same as before and this time my daughter purchased a ring and I purchased a
Mont Blanc single pen holder

It’s now a place where we will always go to when we want jewellery and any other
items and hopefully be served by Molly - she is a credit to your company

Date of experience: November 02, 2022

--------------------------------------------------------------------------------

UsefulShare


Reply from Chisholm Hunter

Updated 3 days ago

Hello John,

Thank you for taking the time to leave us this fantastic feedback,

We are so happy to hear that Molly has made both you and your daughter feel
welcome and special in our Bluewater branch.

We will make sure that this is passed onto Molly and our Bluewater branch.

If we are able to assist any further, please do not hesitate to get in touch
with us.

Regards,
Chisholm Hunter


OUR 2022 TRANSPARENCY REPORT HAS LANDED

Take a look
JE
Johan E
2 reviews
GB

--------------------------------------------------------------------------------

Oct 29, 2022


CHISHOLM HUNTER BROMLEY (AMAZING EXPERIENCE!)

Absolutely amazing service. We were looked after by Claudia who was incredibly
helpful. She gave us very helpful advice and looked after us throughout our
whole experience at Chisholm Hunter. Claudia is definitely one of the best, in
fact she is the best! This place is prestigious and is up to a very high
standard. You can find all sorts of rings with different designs and variations.
Make sure to visit this place before you go anywhere else, I can promise you
it’s worth every minute. Someone please give Claudia a raise!!

Date of experience: October 12, 2022

--------------------------------------------------------------------------------

UsefulShare


Reply from Chisholm Hunter

Updated 3 days ago

Dear Johan,

Thank you for this great feedback, we are so glad to hear that Claudia at our
Bromley store went above and beyond to make this an enjoyable experience for
you, we will make sure this is passed onto her and our Bromley team.

Kind Regards,
Chisholm Hunter

MP
Morag Pallett
2 reviews
GB

--------------------------------------------------------------------------------

2 days ago


CUSTOMER SERVICE AT ITS BEST!

We went in to the Warrington branch to look at engagement rings; having decided
to get married after being together for almost 24 years. We couldn’t have picked
a better day to go as there was a special anniversary event on - the fizz was
flowing and nibbles were being nibbled!
Emma was the salesperson who helped us - and boy did she know her stuff. She was
friendly, helpful, knowledgeable and polite and an absolute credit to the
company. We ended up buying our two wedding rings and an eternity ring that day
too, as well as the engagement ring. Emma gave us wonderful advice regarding our
rings and told us all about the aftercare we would receive from the company too.
Three of the rings had to be altered so we went back a week or so later to
collect them and were helped by Zoe, who was equally lovely and friendly.
Bonus too was that we won a raffle prize from the event day. Win win!
Our special thanks once again to both Emma and Zoe for their help. Credit where
credit’s due.

All the best to you both, Derek and Morag ❤️❤️

Date of experience: October 28, 2022

--------------------------------------------------------------------------------

UsefulShare


Reply from Chisholm Hunter

2 days ago

Good Afternoon Derek and Morag.

We are thrilled to hear of your wonderful experience in our Warrington branch
with Zoe, and that you got the chance to join in on our anniversary event!
We hope you both love your new rings for your special day and we wish you both a
lifetime of happiness together.

We really appreciate your review and we will be sure to pass on your lovely
comments to the staff at Warrington.

Please get in touch should you need any further assistance.

Kindest Regards,
Chisholm Hunter.

AB
Ann Burke
2 reviews
GB

--------------------------------------------------------------------------------

5 days ago


5☆ SERVICE, STUNNING JEWELLERY!

I just received my bracelet from this company, extremely well packaged,
beautiful box and the item is stunning. Extremely quick delivery! 5☆ service
would highly recommend to all!

Date of experience: November 01, 2022

--------------------------------------------------------------------------------

UsefulShare


Reply from Chisholm Hunter

Updated 3 days ago

Dear Ann,

Thank you for leaving this great feedback,

We are so happy to hear that you love your new bracelet.

If we are able to help in the future, please just get in touch.

Regards,
Chisholm Hunter

AI
abbes ikram
1 review
GB

--------------------------------------------------------------------------------

Oct 27, 2022


MY HUSBAND BOUGHT A NEW WATCH FROM…

My husband bought a new watch from Chisholm Hunter Bluewater store and it was a
wonderful experience. I really advise you to visit this store if you have not
visited it before because they have the latest watches and their prices are not
exaggerated. You should ask for Mollie she was so kind with us, helpful and
professional.

Date of experience: October 25, 2022

--------------------------------------------------------------------------------

UsefulShare


Reply from Chisholm Hunter

3 days ago

Good afternoon Abbes,

Thank you for your kind review, it is very much appreciated. We are delighted to
hear you have had such a great experience in our Bluewater branch with Mollie,
we will pass on your kind feedback to her.

We hope you love your purchase and please get in touch should you need any
further assistance.

Kind Regards,
Chisholm Hunter

VI
Violetta
1 review
GB

--------------------------------------------------------------------------------

6 days ago


EXCELLENT CUSTOMER SERVICE

Great customer service from Chloe, answered all of our questions, went above and
beyond by ordering custom modifications and made us feel very welcome at
Manchester Arndale.

Date of experience: October 31, 2022

--------------------------------------------------------------------------------

UsefulShare


Reply from Chisholm Hunter

Updated 3 days ago

Dear Violetta.

Thank you for this great feedback.

We are very happy to hear that Chloe was able to answer all your questions and
was then able to make your special item.

We will make sure that this is passed onto our Chloe and our Manchester team.

Regards,
Chisholm Hunter

KS
Ken Saxon
1 review
GB

--------------------------------------------------------------------------------

5 days ago


70TH BIRTHDAY WATCH

We had the undivided attention of Emma during our visit. She was attentive but
not pushy. Very professional & the reason that we bought the watch there & then
that day.

Date of experience: October 01, 2022

--------------------------------------------------------------------------------

UsefulShare


Reply from Chisholm Hunter

Updated 3 days ago

Hello Ken,

Thank you for taking the time to leave this great feedback,

We are very happy to hear that Emma took care of all your needs and you are
happy with your purchase.

If we are able to help any further, please do not hesitate to get back in touch.

Regards,
Chisholm Hunter.

AS
Aston
8 reviews
GB

--------------------------------------------------------------------------------

Oct 30, 2022


NO REFUND GIVEN EVEN IF YOUR GIFT IS FAULTY !

DONT BUY A GIFT FROM CHISHOLM HUNTER UNLESS YOU ARE ABSOLUTELY SURE YOU WONT
NEED TO RETURN IT!
I bought a Chanel watch for my partner’s birthday and then found the strap
marked so easily it was unwearable, When we took the watch back we were told
there was no way of cleaning the strap so we elected to change it for another
type of watch with a more durable strap. They didn’t have a comparable priced
CHANEL watch with a strap you could use daily so we chose another watch in store
which was (unfortunately) less expensive and to our amazement refused to refund
the balance. Following letters to the MD and Regional Manager we made no further
progress so have been forced to buy another item with the un-refunded balance to
(hopefully) sell on eBay to get some of our money back.
This is no reflection of the staff in the Bromley store who were most helpful
it’s the company policy which is to blame.

Date of experience: August 06, 2022

--------------------------------------------------------------------------------

Useful1Share


Reply from Chisholm Hunter

3 days ago

Dear Aston,

We are very sorry to hear that you have not have not had a smooth experience
with regard to your order.

If we may ask, can we have you email us at help@chisholmhunter.co.uk and we can
look further into this for you.

Regards,
Chisholm Hunter.


Davor Jurcic
1 review
HR

--------------------------------------------------------------------------------

Oct 22, 2022


HAMILTON CHRONOGRAPH WATCH…

I bought a Hamilton chronograph watch three days ago. I am very satisfied with
the watch, it is beautiful and works perfectly. The service is at a very high
level, as is the knowledge about mechanical watches. The guys are very nice and
I got a good price. I am very satisfied with the watch and the service.
I recommend!

Davor J.

Date of experience: October 19, 2022

--------------------------------------------------------------------------------

UsefulShare


Reply from Chisholm Hunter

Oct 23, 2022

Dear Davor,

Thank you very much for this great feedback, we are glad to hear that you have
received great service from our team.

If we can help in the future, please just get in touch.

Regards,
Chisholm Hunter

KR
Kevin Rawcliffe
12 reviews
GB

--------------------------------------------------------------------------------

Oct 21, 2022


MANCHESTER ARNDALE STORE

Manchester Arndale Store
What a fantastic experience, Jessica & Michael you made us feel so special, the
whole experience was a complete pleasure.
Thank you so much for restoring our faith in the true customer experience,Great
services great price and professional advice.
Thanks,


Kevin & Michelle Rawcliffe

Date of experience: October 20, 2022

--------------------------------------------------------------------------------

UsefulShare


Reply from Chisholm Hunter

Oct 22, 2022

Dear Kevin and Michelle,

Thank you for this great feedback, it means a lot to us. We are so happy to hear
that Jessica and Michael went above and beyond and made your customer experience
memorable.

We will make sure that this is passed onto them, they will be thrilled!

If we can help any further, please just get in touch. We look forward to
welcoming you back.

Kindest regards,
Chisholm Hunter

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JM
Jess Moore
1 review
GB

--------------------------------------------------------------------------------

Oct 28, 2022


CAME FOR OUR WEDDING RINGS

Camefor our wedding rings. Usha is very helpful and attentive went to every
other jewelers but came back because of her and the vast selection the store
has. Thank you

Date of experience: October 28, 2022

--------------------------------------------------------------------------------

UsefulShare


Reply from Chisholm Hunter

3 days ago

Hello Jess,

Thank you for your kind review, it is very much appreciated. We are delighted to
hear you have had such a great experience with Usha and we hope you love your
wedding rings. Please get in touch should you need any further assistance and
wish you best of luck for your special day.

Kind Regards,
Chisholm Hunter

CU
Customer
2 reviews
GB

--------------------------------------------------------------------------------

3 days ago
Verified


ANDREW DELIVERED

Andrew delivered - if you carry on like this I'll be buying more watches

Date of experience: November 01, 2022

--------------------------------------------------------------------------------

UsefulShare


Reply from Chisholm Hunter

2 days ago

Dear Customer,

Thank you for this great feedback, we will make sure that this is passed onto
Andrew, if we can help any further please just get in touch.

Regards,
Chisholm Hunter

L&
Lesley & Scott
1 review
GB

--------------------------------------------------------------------------------

Oct 17, 2022


FIRST CLASS CUSTOMER SERVICE

Thanks to Henry and Molly at the Glasgow Silverburn branch for their wonderful
customer service and product knowledge in helping us select the perfect wedding
rings. We were shown multiple options in a variety of price ranges and styles
and we are delighted with our choice. We were made to feel very special by Henry
and Molly, both of whom are a credit to the company. I understand Molly is
completing her training before moving to the Dundee branch, and I'm sure she
will excel in the role.

Date of experience: October 15, 2022

--------------------------------------------------------------------------------

UsefulShare


Reply from Chisholm Hunter

Oct 18, 2022

Dear Lesley and Scott,

Thank you for taking the time to leave us this great feedback. We are so happy
to hear that Henry and Molly provided you with a good experience when purchasing
your wedding rings.

We will make sure that this is passed onto them, they will be thrilled!

If we can help any further, please just get in touch.

Kindest regards,
Chisholm Hunter

JB
Jason Brown
2 reviews
GB

--------------------------------------------------------------------------------

Oct 23, 2022


FIRST CLASS - HIGHLY RECOMMENDED

Wonderful service and professionalism from Adam at the Bluewater store. As
returning customers we are always very well looked after from the whole team. A
truly first class experience.

Date of experience: October 23, 2022

--------------------------------------------------------------------------------

UsefulShare


Reply from Chisholm Hunter

Oct 24, 2022

Hello Jason,

Thank you for your feedback, We are glad to hear that you were well looked after
while you were in our Bluewater Branch.

We will make sure that is is passed onto Adam and out Bluewater team.

Regards,
Chisholm Hunter

GR
GROVES
11 reviews
GB

--------------------------------------------------------------------------------

Oct 27, 2022
Verified


DUSTIN KIRK

Dustin Kirk, thank you for your help, ordering was made quick and easy. Quick
delivery. Would highly recommend your company.

Date of experience: October 26, 2022

--------------------------------------------------------------------------------

UsefulShare


Reply from Chisholm Hunter

3 days ago

Hello Suzann,

Thank you for your kind review, it is very much appreciated. We are delighted to
hear you have had such a great experience with Dustin in our Live Chat
department and that your delivery was quick and easy.

We hope you love your purchase and please get in touch should you need any
further assistance.

Kind Regards,
Chisholm Hunter

PD
Paul Dickson
1 review
GB

--------------------------------------------------------------------------------

Oct 18, 2022


OUTSTANDING SERVICE FROM KERLIN

If you are looking for any jewellery then you can’t fault going to Chisholm
Hunter at the Gyle shopping Centre. Kerlin and her colleagues looked after me so
well when I purchased an engagement ring. Kerlin gave me really good advice
without any pressure to buy. Once I purchased the ring she also advised as to
which wedding band would compliment the ring. So much so that I took my fiancée
back and we’ve now purchased the wedding ring too. We can’t thank Kerlin and the
staff and Chisholm Hunter enough as the expert guidance shown made our purchase
so much easier and gave us one less thing to worry about. Highly recommend.

Date of experience: October 16, 2022

--------------------------------------------------------------------------------

UsefulShare


Reply from Chisholm Hunter

Oct 20, 2022

Dear Paul,

Thank you for taking the time to leave such great feedback.

We will make sure that this gets back to Kerlin and our team at the Gyle branch.

If we are able to help any further at all, please just get back in touch.

Regards,
Chisholm Hunter

JM
Jane Main
2 reviews
GB

--------------------------------------------------------------------------------

Oct 14, 2022


SO HELPFUL AT THE GYLE STORE…

I went into the Gyle store today about my watch . The clasp was not working. The
manager Gareth was so friendly and helpful. He took the watch and managed to fix
it for me due to his expertise and background knowledge of the watch make with
this was with goodwill. So helpful, and I totally recommend this store. X

Date of experience: October 14, 2022

--------------------------------------------------------------------------------

UsefulShare


Reply from Chisholm Hunter

Oct 18, 2022

Dear Jane,

Thank you for this great feedback, it means a lot to us. We are so happy to hear
that Gareth helped you throughout the whole journey.

We will make sure that this is passed onto him, he will be thrilled!

If we can help any further, please just get in touch.

Kindest regards,
Chisholm Hunter

MI
Mike
1 review
GB

--------------------------------------------------------------------------------

Oct 21, 2022


POOR COMMUNICATION, POOR SHOW

Ordered a watch and payed 50% up front , got told 2 - 3 weeks delivery time. 21
days later I phoned and asked if it had arrived but no one could answer me .
Chap emailed me to say the specific watch was no longer available but they could
do a lesser model that they have in stock. I declined . I contacted the watch
manufacturer to ask of any new models coming out of same spec to be told that
was is still available and they couldn't understand why they couldn't supply it.
I asked again and got told it could be got but would take 3 weeks . So that
would be 7 weeks of waiting . Manufacturer said I could buy it direct and I got
the watch I wanted in 2 days!! . Refund service is a joke too , bacs transfer
rather than reverse onto card 🙄 . Sorry guys but your service needs a serious
shake up

Date of experience: September 30, 2022

--------------------------------------------------------------------------------

UsefulShare


Reply from Chisholm Hunter

Oct 22, 2022

Good Afternoon Mike,

We are sorry that you have not enjoyed your Chisholm Hunter experience.
Can you please provide some further information with regards to your order to

help@chisholmhunter.co.uk

We look forward to hearing from you.

Kind Regards,
Chisholm Hunter.

HC
Happy customer
1 review
GB

--------------------------------------------------------------------------------

Oct 28, 2022


LOVELY STAFF

Very kind and accommodating staff who show a genuine interest in you. Lovely
store and lovely people!

Date of experience: October 28, 2022

--------------------------------------------------------------------------------

UsefulShare


Reply from Chisholm Hunter

3 days ago

Hello Happy customer.

Thank you for your kind review, it is very much appreciated. We are delighted to
hear you have had such a great experience in store and that you felt well looked
after. Please get in touch should you need any further assistance.

Kind Regards,
Chisholm Hunter

LE
Leighann
3 reviews
GB

--------------------------------------------------------------------------------

Oct 10, 2022
Verified


GREAT CUSTOMER SERVICE

Great customer service. Friendly and efficient staff on the online chat. I ran
into a bit of an issue trying to purchase my item. I selected the chat option
thinking it would be automated as it was a little later in the evening. However
I got the loveliest girl and within minutes my isse was sorted. You have 100%
gained a new regular customer.

Date of experience: October 09, 2022

--------------------------------------------------------------------------------

UsefulShare


Reply from Chisholm Hunter

Updated Oct 11, 2022

Hello Leighann,

Thank you for taking the time to leave such great feedback, we will make sure to
pass this onto our Live Chat team.

We look forward to your future custom.

Have a great day.
Chisholm Hunter

Previous1234192Next page


COMPANY ACTIVITYSEE ALL

Claimed profile
Asks for reviews — positive or negative
Pays for extra features
Replied to 99% of negative reviews
Replies to negative reviews in < 1 week


OUR 2022 TRANSPARENCY REPORT HAS LANDED

Take a look

ABOUT CHISHOLM HUNTER

Information provided by various external sources

Founded over a century ago, Chisholm Hunter is a Diamond Merchant with a rich
heritage founded upon both luxury and compassion. Our multitude of specialised
boutiques across the UK are managed by knowledgeable jewellery and watch
professionals who pride themselves in providing a level of customer service
which is markedly 'A Cut Above'. The purchase of luxury jewellery is a personal
and intimate experience, as such the Chisholm Hunter team look to surpass seeing
each client interaction as a transaction but rather strive to create a
relationship of trust - we will be with you every step of the way. Chisholm
Hunter won 'Multiple Retail Jeweller' three years consecutively for a reason!

--------------------------------------------------------------------------------

CONTACT

 * help@chisholmhunter.co.uk
 * 0333 210 1857
 * * 146 Argyle Street
   * G2 8BL
   * Glasgow
   * United Kingdom

--------------------------------------------------------------------------------

CATEGORIES

 * Jeweler
 * Jewelry Store
 * Watch Store


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