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Our Solutions

online shopping mallorder fulfillmentlast mileadd-on modules
Who We Help

grocersdepartment store / shopping center operatorsonline store operators
Our SolutionsConnected ModeSuccess StoryAbout UsLet's Talk




SHOALTER TECHNOLOGY ACCELERATE YOUR BUSINESS BY COALESCED POWER

We provide the ultimate end-to-end solution that enables a full-on platform
business with third-party sellers.

Ask Us A Question


GROCERS' PAIN POINTS COMPARED TO SHOALTER TECHNOLOGY’S DIGITAL SOLUTIONS


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ENORMOUS COSTS IN DEVELOPING AN ONLINE SHOPPING SITE BUT THE RETURN IS
DISPROPORTIONATE

When it comes to developing an online grocery site, many grocers are hindered by
the high-ticket investments involved, and let us be honest, the investments in
an online shopping site do not always bring in more revenue. It is therefore no
surprise that, grocers are not that keen on making major investments in their
e-commerce businesses.

Solution

No other solutions could better solve the problem than enabling third-party
selling and on-site advertisements – these are the two activities that could
actually open up revenue streams. Shoalter’s Turnkey Solutions happen to boast
everything your business needs in powering these features with optimal
time-to-market.


TRADE-OFF BETWEEN SKU VARIETY AND EASY NAVIGATION

Traditional land-based grocery store operators have to strike a tough balance
between the range of products and the easiness of customers navigating in-store:
smaller local grocery stores find it difficult to accommodate a wider range of
SKUs to fulfill customer needs; while mega grocery stores have generated
customer complaints around the difficulty in locating the exact product they
were looking for.

Solution

Shoalter’s e-commerce platform solution possesses a strong set of features that
allow customers/online users to look up the products they have in mind without a
hitch, also, the digital platform could allow more products to be listed online
than in local stores with relatively limited space, hence could effectively
increase the average basket size and customer spending.


CUSTOMERS HAVE LIMITED ACCESS TO STAFF

It has long been a customer pain point when it comes to in-store inquiry. There
are times when the staff members are busy at the till or loading items, or the
stores are simply just too big for staff members to be present everywhere - here
comes the desperate customers who struggle to find an answer.

Solution

Shoalter’s solution offers an omni-channel communication experience for
customers –live chat window, hotline queueing services, conversational AI
chatbot, email or enquiry forms – all offered both in-app or on desktop web
view. Enquiries from all sources of channels can be centralized onto one backend
admin platform automatically for smooth diversion and monitoring of work among
CS agents.


CHECKOUT VOLUME IS LIMITED TO CASHIER STAFF

It is no doubt that the nature of conventional land-based grocery stores has
always limited the basket sizes and sales volume, because sales generation would
always count on the manual operation of the cashier staff and the amount a
customer is able to carry home.

Solution

Shoalter Technology offers both Cloud and on-premises servers (hardware +
set-up) that ensure smooth check-out for online orders to withstand critical
traffic issues.


HIGH COST OF INVENTORY MANAGEMENT

The traditional grocery buy/sell model implies that the operators are fully
responsible for demand & supply forecasts and any costs on expired perishable
goods. Besides the significant waste in expired perishables, product damage from
transportation and shelf display are generating substantial expenses.

Solution

Shoalter’s e-commerce platform does not only fit first-party buy/sell business,
it also enables third-party sales, where merchants are recruited to create their
own virtual “store” on the e-commerce platform and merchants will split the
workload by managing their own stock and product listings. This could greatly
cut down on the operation cost for the platform operator.


GROCERS' PAIN POINTS UNDER THE COVID INFLUENCE


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CONCERNS OVER PROPER SAFETY PRECAUTIONS

Physical touch on the shelved items and shopping carts, the uncertainties of
customers complying to social-distancing and hygiene protocol and the inevitable
interaction between cashier staff all draw earnest concerns to the safety of the
physical stores.

Solution

Shoalter’s solution does not only provide a turnkey solution for traditional
grocers to go online in a safe and space-efficient manner, we also take care of
your order fulfilment facilities, work flow procedures, last mile facilities and
much more – all you would need to get an online shopping site up and running
with incredible time-to-market.


LIMITED INVENTORY CAPACITY OF LOCAL GROCERY SHOPS

The surged demand for grocery products has indeed put immense pressure on the
supply chain of the local grocery stores. The dilemma lies between stocking up
enough inventory for the demand and not having enough space to store inventory
properly – space limitation in local stores is the culprit of this problem.

Solution

Shoalter’s solution does not only provide a turnkey solution for traditional
grocers to go online in a safe and space-efficient manner, we also take care of
your order fulfilment facilities, work flow procedures, last mile facilities and
much more – all you would need to get an online shopping site up and running
with incredible time-to-market.




A WIN-ALL BUSINESS MODEL

You want to make sure you’re working on the most lucrative business possible.
And that’s exactly what a marketplace is.

80%



In 2018, third-party (3P) sales via marketplaces accounted for 80 % of global
online GMV of the top 20 e-commerce companies worldwide.



20%



Direct retail (1P) sales accounted for 20% of global online GMV of the top 20
e-commerce companies worldwide.

Third-Party
Direct Retail

80%



In 2018, third-party (3P) sales via marketplaces accounted for 80 % of global
online GMV of the top 20 e-commerce companies worldwide.



20%



Direct retail (1P) sales accounted for 20% of global online GMV of the top 20
e-commerce companies worldwide.




ONLINE MARKETPLACE AS A BUSINESS MODEL, IS THE ABSOLUTE WINNER.

The charts above show the top 5 companies in China and The US, ranked by their
retail e-commerce sales, 2020, 9 out of 10 market-leading companies adopt
marketplace models.

China
us



OUR TURNKEY SOLUTION

SOFTWARE

- The Core Digital Platforms

- Comprehensive Backend Systems

HARDWARE

- IT Hardware

- Automated Fulfillment Equipment

- Facilities for Last Mile Delivery

SERVICE

- User Training and Help Desk Support

- On-going System Maintenance

- 24/7 System Monitoring

Learn More About Our Solutions


ABOUT SHOALTER

Shoalter Technology is the technology arm of the market-leading online shopping
platform in Hong Kong - HKTVmall. Launched in 2015, HKTVmall has established its
feature-rich shopping platform and has been constantly enhancing the platform
for top-notch cost-efficiency and customer experience. In 2020, Shoalter
Technology took place, aiming to provide this ultimate end-to-end solution to
our invested partners.
We've been trusted by



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Our SolutionsConnected ModeSuccess StoryAbout Us

Copyright © 2021 Shoalter Technology Limited. All Rights Reserved

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Our Solutions
Online Shopping MallOrder FulfillmentLast MileAdd-On Modules
Who We Help
GrocersDepartment Store / Shopping Center OperatorsOnline Store Operators
About Us
The Company

Copyright © 2021 Shoalter Technology Ltd. All Rights Reserved

Our Solutions

online shopping mallorder fulfillmentlast mileadd-on modules
Who We Help

grocersdepartment store / shopping center operatorsonline store operators
Our SolutionsConnected ModeSuccess StoryAbout UsLet's Talk