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QATAR
Mobile Network Experience Report
April 2023
Opensignal is the independent global standard for analyzing consumer mobile
experience. Our industry reports are the definitive guide to understanding the
true experience consumers receive on wireless networks.
Author: Andrey Popov, Principal Data Analyst Data Collection Period: Jan 01 -
Mar 31, 2023
QATAR
Mobile Network Experience Report
April 2023
Opensignal is the independent global standard for analyzing consumer mobile
experience. Our industry reports are the definitive guide to understanding the
true experience consumers receive on wireless networks.
Author: Andrey Popov, Principal Data Analyst
Data Collection Period: Jan 01 - Mar 31, 2023
KEY FINDINGS
OOREDOO USERS HAVE THE MOST CONSISTENT EXPERIENCE IN QATAR
Ooredoo wins both Excellent Consistent Quality and Core Consistent Quality
awards. Our Ooredoo users registered 70.7% of tests that met the minimum
recommended performance thresholds for common demanding applications such as
watching HD video, and met the criteria for lower demanding usage cases in 79.1%
of the conducted tests. In these metrics, Ooredoo led Vodafone by 14.2
percentage points and 10.4 percentage points respectively.
VODAFONE WINS ALL THE COVERAGE AWARDS
Vodafone takes outright wins for all of our metrics in the coverage category.
These include Availability, which measures the proportion of the time our users
were connected to either 3G/4G/5G networks (with a score of 99%); 5G
Availability, the proportion of the time 5G users had an active 5G connection
(16.8%); and 5G Reach, which analyzes the average proportion of locations where
users were connected to a 5G network out of all the locations those users have
visited (5.6 points on a 10-point scale).
OOREDOO USERS ENJOY THE FASTEST SPEEDS IN QATAR
Ooredoo wins both overall speed experience awards – Download Speed Experience &
Upload Speed Experience, as well as those for the 5G Experience – 5G Download
Speed and 5G Upload Speed. Our Ooredoo users observe overall download speeds of
57Mbps (18.5Mbps ahead of Vodafone), and 371.5Mbps when connected to 5G
(111.7Mbps ahead of Vodafone).
OOREDOO WINS OUTRIGHT ACROSS OVERALL EXPERIENCE
Ooredoo wins all three experiential awards, when looking at the overall user
experience on the network: Video Experience, Games Experience and Voice App
Experience. This time round, Ooredoo places in the Good (58-68) category for
Video Experience, with a score of 60.8 on a 100-point scale, and wins by a
convincing margin — 11.2 points (22.6%) higher than Vodafone’s 49.6 points.
VODAFONE AND OOREDOO JOINTLY WIN 5G GAMES EXPERIENCE AND 5G VOICE APP EXPERIENCE
Vodafone and Ooredoo share the two awards for 5G multiplayer gaming experience,
and for using over-the-top voice apps when connected to 5G. User experience is
seen as Fair (65-75) when playing games, and Good (80-87) when making voice
calls on both of the operators in Qatar.
MOBILE EXPERIENCE AWARDS
April 2023, Qatar Report
O
Ooredoo
V
Vodafone
Overall Experience
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
Overall Experience
5G Experience
5G Video Experience
5G Games Experience
5G Voice App Experience
5G Download Speed
5G Upload Speed
5G Experience
Coverage
Availability
5G Availability
5G Reach
Coverage
Consistency
Excellent Consistent Quality
Core Consistent Quality
Consistency
Mobile Network Experience Report | April 2023 | © Opensignal Limited
Download Image
MARKET OVERVIEW
In Opensignal's latest Mobile Network Experience report for Qatar, Ooredoo
continues to win the lion's share of awards. Ooredoo has improved its position
for overall experience – the operator now wins all of five awards outright, an
improvement from the last report when Games Experience and Voice App Experience
were shared with Vodafone. It also now wins the 5G Upload Speed award outright,
rather than being a joint winner alongside Vodafone. Ooredoo, however, has lost
all three shared wins across coverage metrics, which are now solely won by
Vodafone. The consistency category is unchanged – Ooredoo continues to win the
two available awards.
Qatar features among the leading networks in the region – our users in Africa
and the Middle East observed the fastest download speeds on Ooredoo Qatar’s
network in the second half of 2022, as has been reported in Opensignal’s Global
Mobile Network Experience Awards 2023. Qatar still continues to seek to further
improve and modernise its mobile networks. In February 2023, Ooredoo Qatar
together with Ericsson, deployed an AI driven solution to analyze the operator’s
radio access network (RAN) and optimize it to improve the customer experience
and reduce operating costs. In the same month, Ooredoo Qatar further partnered
with TEOCO, which offers analytics, assurance, planning and optimisation
solutions for mobile networks.
Qatar recently hosted the 2022 football World Cup, for which matches ran from
November 20 to December 18, 2022. Ooredoo disclosed statistics around mobile
usage following the World Cup, citing that 646,000 fans of the 3.4 million fans
that attended used roaming and that the call success rate was 99.95% during the
64 matches that took place.
In this report we examine the mobile network experience of the two main mobile
network operators in Qatar — Ooredoo and Vodafone — over a period of 90 days
starting on January 1, 2023 and ending on March 31, 2023, to see how they fared.
Overall Experience 5G Experience Coverage Consistency
Overall Experience
5G Experience
Coverage
Consistency
OVERALL EXPERIENCE
Video Experience Games Experience Voice App Experience Download Speed Experience
Upload Speed Experience
Video Experience
Games Experience
Voice App Experience
Download Speed Experience
Upload Speed Experience
Overall
All Users
5G Users
Video Experience
in 0-100 points
O
Ooredoo
60.8
V
Vodafone
49.6
Mobile Network Experience Report | April 2023 | © Opensignal Limited
0 16.5 33 49.5 66
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Video Experience – 5G Users
in 0-100 points
O
Ooredoo
64.3
V
Vodafone
53.0
Mobile Network Experience Report | April 2023 | © Opensignal Limited
0 17.5 35 52.5 70
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Overall
All Users
5G Users
Games Experience
in 0-100 points
O
Ooredoo
60.6
V
Vodafone
59.5
Mobile Network Experience Report | April 2023 | © Opensignal Limited
0 16.5 33 49.5 66
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Games Experience – 5G Users
in 0-100 points
O
Ooredoo
62.5
V
Vodafone
60.4
Mobile Network Experience Report | April 2023 | © Opensignal Limited
0 16.5 33 49.5 66
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Overall
All Users
5G Users
Voice App Experience
in 0-100 points
O
Ooredoo
79.1
V
Vodafone
78.7
Mobile Network Experience Report | April 2023 | © Opensignal Limited
0 20 40 60 80
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Voice App Experience – 5G Users
in 0-100 points
O
Ooredoo
79.5
V
Vodafone
79.0
Mobile Network Experience Report | April 2023 | © Opensignal Limited
0 20 40 60 80
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Overall
All Users
5G Users
Download Speed Experience
in Mbps
O
Ooredoo
57.0
V
Vodafone
38.5
Mobile Network Experience Report | April 2023 | © Opensignal Limited
0 15 30 45 60
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Download Speed Experience – 5G Users
in Mbps
O
Ooredoo
126.8
V
Vodafone
86.4
Mobile Network Experience Report | April 2023 | © Opensignal Limited
0 32.5 65 97.5 130
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Overall
All Users
5G Users
Upload Speed Experience
in Mbps
O
Ooredoo
15.9
V
Vodafone
10.6
Mobile Network Experience Report | April 2023 | © Opensignal Limited
0 5 10 15 20
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
Upload Speed Experience – 5G Users
in Mbps
O
Ooredoo
19.8
V
Vodafone
12.5
Mobile Network Experience Report | April 2023 | © Opensignal Limited
0 6.5 13 19.5 26
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
National Analysis
NATIONAL ANALYSIS
Ooredoo is the outright winner of the Video Experience award with a score of
60.8 points on a 100-point scale, placing it in the Good (58-68) category. It
wins by a convincing margin — 11.2 points (22.6%) higher than of second placed
Vodafone’s 49.6 points. This is the eighth consecutive mobile network experience
report, in which Ooredoo wins the Video Experience award in Qatar.
Video Experience scores account for adaptive bitrate streaming (ABR), a
technology that allows Opensignal to accurately represent users’ real video
experience including video streams up to 4K quality.
DEFINITIONS
Opensignal’s Video Experience quantifies the quality of video streamed to mobile
devices by measuring real-world video streams over an operator's networks. The
metric is based on an International Telecommunication Union (ITU) approach,
built upon detailed studies which have derived a relationship between technical
parameters, including picture quality, video loading time and stall rate, with
the perceived video experience as reported by real people. To calculate video
experience, we are directly measuring video streams from end-user devices and
using this ITU approach to quantify the overall video experience for each
operator on a scale from 0 to 100. The videos tested include a mixture of
resolutions — including Full HD (FHD) and 4K / Ultra HD (UHD) — and are streamed
directly from the world’s largest video content providers.
In addition to Video Experience, we report on the following metrics related to
video experience:
* 5G Video Experience: The average Video Experience of Opensignal users when
they were connected to an operator’s 5G network.
* Video Experience – 5G Users: The average Video Experience of Opensignal users
with a 5G device and a 5G subscription across an operator's networks. It
factors in 2G, 3G, 4G and 5G video experience along with the availability of
each technology.
* 4G Video Experience: The average Video Experience of Opensignal users on an
operator's 4G network.
* 3G Video Experience: The average Video Experience of Opensignal users on an
operator’s 3G network.
Learn more
NATIONAL ANALYSIS
Ooredoo wins Games Experience award by a narrow margin as it scores 60.6 points
on a 100-point scale for our users’ experience while playing multiplayer mobile
games on its network, while Vodafone is close behind with 59.5 points.
Previously, both operators jointly won the Games Experience award.
DEFINITIONS
Opensignal’s Games Experience measures how mobile users experience real-time
multiplayer mobile gaming on an operator’s network. Measured on a scale of
0-100, it analyzes how our users’ multiplayer mobile gaming experience is
affected by mobile network conditions including latency, packet loss and jitter.
Games Experience quantifies the experience when playing real-time multiplayer
mobile games on mobile devices connected to servers located around the world.
The approach is built on several years of research quantifying the relationship
between technical network parameters and the gaming experience as reported by
real mobile users. These parameters include latency (round trip time), jitter
(variability of latency) and packet loss (the proportion of data packets that
never reach their destination). Additionally, it considers multiple genres of
multiplayer mobile games to measure the average sensitivity to network
conditions. The games tested include some of the most popular real-time
multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of
Valor) played around the world.
Calculating Games Experience starts with measuring the end-to-end experience
from users’ devices to internet end-points that host real games. The score is
then measured on a scale from 0 to 100.
In addition to Games Experience, we report on the following metrics related to
games experience:
* 5G Games Experience: The average Games Experience of Opensignal users when
they were connected to an operator’s 5G network.
* Games Experience – 5G Users: The average Games Experience of Opensignal users
with a 5G device and a 5G subscription across an operator's networks. It
factors in 2G, 3G, 4G and 5G games experience along with the availability of
each technology.
* 4G Games Experience: The average Games Experience of Opensignal users on an
operator's 4G network.
* 3G Games Experience: The average Games Experience of Opensignal users on an
operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.
Learn more
NATIONAL ANALYSIS
Ooredoo wins the Voice App Experience award, moving out of the statistically
tied deadlock observed in the last three reports. Ooredoo scores 79.1 on a
100-point scale, just ahead of Vodafone’s score of 78.7. Both operators place in
the Acceptable category (74-80) meaning that perceptible call quality
impairments are experienced by some users but listeners are generally able to
comprehend without repetition. Previously, both operators jointly won the Voice
App Experience award.
DEFINITIONS
Opensignal's Voice App Experience measures the quality of experience for
over-the-top (OTT) voice services — mobile voice apps such as WhatsApp, Skype
and Facebook Messenger — using a model derived from the International
Telecommunication Union (ITU) approach for quantifying overall voice call
quality and a series of calibrated technical parameters. This model
characterizes the exact relationship between the technical measurements and
perceived call quality. Voice App Experience for each operator is calculated on
a scale from 0 to 100.
In addition to Voice App Experience, we report on the following metrics related
to voice app experience:
* 5G Voice App Experience: The average Voice App Experience of Opensignal users
when they were connected to an operator’s 5G network.
* Voice App Experience – 5G Users: The average Voice App Experience of
Opensignal users with a 5G device and a 5G subscription across an operator's
networks. It factors in 2G, 3G, 4G and 5G voice app experience along with the
availability of each technology.
* 4G Voice App Experience: The average Voice App Experience of Opensignal users
on an operator's 4G network.
* 3G Voice App Experience: The average Voice App Experience of Opensignal users
on an operator's 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO) network.
Learn more
NATIONAL ANALYSIS
Our users observe the fastest average overall download speeds on Ooredoo’s
network, with 57Mbps. This speed is 18.5Mbps (47.9%) faster than second placed
Vodafone’s score of 38.5Mbps. As a result, Ooredoo is the outright winner of the
Download Speed Experience award.
Ooredoo’s Download Speed Experience has been trending upwards since Opensignal
started reporting on the country in 2019. This time our Ooredoo users saw a
6.1Mbps (12%) increase in speed since the last report, with Vodafone also
showing improvement with an increase of 6Mbps (18.4%). This is the eighth
consecutive mobile network experience report, where Ooredoo wins the Download
Speed Experience award in Qatar.
DEFINITIONS
Measured in Mbps, Download Speed Experience represents the typical everyday
speeds a user experiences across an operator’s mobile data networks.
In addition to Download Speed Experience, we report on the following metrics
related to download speeds:
* 5G Download Speed: The average download speed observed by Opensignal users
with active 5G connections.
* Download Speed Experience – 5G Users: The average download speeds experienced
by Opensignal users with a 5G device and a 5G subscription across an
operator’s networks. It factors in 2G, 3G, 4G, and 5G download speeds along
with the availability of each technology.
* 4G Download Speed: The average downlink speed observed by Opensignal users
when they were connected to 4G.
* 3G Download Speed: The average downlink speed observed by Opensignal users
when they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).
Learn more
NATIONAL ANALYSIS
Our Ooredoo users observe the fastest average overall upload speeds — 15.9Mbps —
making Ooredoo the sole winner of the Upload Speed Experience award. Ooredoo
wins with a lead of 5.3Mbps over Vodafone, given the latter’s speed of 10.6Mbps.
Both Ooredoo’s and Vodafone’s Upload Speed Experience scores have improved since
the last report, by 2Mbps (14.7%) and 1Mbps (10.4%) respectively. This is the
eighth consecutive Mobile Network Experience report, where Ooredoo wins the
Upload Speed Experience award in Qatar.
DEFINITIONS
Upload Speed Experience measures the average upload speeds for each operator
observed by our users across their mobile data networks. Typically upload speeds
are slower than download speeds, as current mobile broadband technologies focus
resources on providing the best possible download speed for users consuming
content on their devices. As mobile internet trends move away from downloading
content to creating content and supporting real-time communications services,
upload speeds are becoming more vital and new technologies are emerging that
boost upstream capacity.
In addition to Upload Speed Experience, we report on five supporting metrics
related to upload speeds:
* 5G Upload Speed: The average upload speed observed by Opensignal users with
active 5G connections.
* Upload Speed Experience – 5G Users: The average upload speeds experienced by
Opensignal users with a 5G device and a 5G subscription across an operator’s
networks. It factors in 2G, 3G, 4G, and 5G upload speeds along with the
availability of each technology.
* 4G Upload Speed: The average uplink speed observed by Opensignal users when
they were connected to 4G.
* 3G Upload Speed: The average uplink speed observed by Opensignal users when
they were connected to 3G (e.g. UMTS/HSPA or CDMA 1X EV-DO).
Learn more
5G EXPERIENCE
5G Video Experience 5G Games Experience 5G Voice App Experience 5G Download
Speed 5G Upload Speed
5G Video Experience
5G Games Experience
5G Voice App Experience
5G Download Speed
5G Upload Speed
5G
5G Video Experience
in 0-100 points
O
Ooredoo
66.6
V
Vodafone
57.7
Mobile Network Experience Report | April 2023 | © Opensignal Limited
0 17.5 35 52.5 70
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
5G
5G Games Experience
in 0-100 points
O
Ooredoo
66.5
V
Vodafone
65.3
Mobile Network Experience Report | April 2023 | © Opensignal Limited
0 17.5 35 52.5 70
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
5G
5G Voice App Experience
in 0-100 points
O
Ooredoo
80.3
V
Vodafone
80.5
Mobile Network Experience Report | April 2023 | © Opensignal Limited
0 21.5 43 64.5 86
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
5G
5G Download Speed
in Mbps
O
Ooredoo
371.5
V
Vodafone
259.8
Mobile Network Experience Report | April 2023 | © Opensignal Limited
0 95 190 285 380
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
5G
5G Upload Speed
in Mbps
O
Ooredoo
37.1
V
Vodafone
24.9
Mobile Network Experience Report | April 2023 | © Opensignal Limited
0 10 20 30 40
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
National Analysis
NATIONAL ANALYSIS
Ooredoo wins the 5G Video Experience award, with a score of 66.6 points, on a
100-point scale – 8.9 points ahead of Vodafone’s score of 57.7. Ooredoo receives
a Good rating (58-68) in 5G Video Experience, while Vodafone earned a Fair
rating (48-58).
5G Video Experience scores account for adaptive bitrate streaming (ABR), a
technology that allows Opensignal to accurately represent users’ real video
experience including video streams up to 4K quality.
DEFINITIONS
5G Video Experience quantifies the quality of mobile video experienced by
Opensignal users on real-world video streams when they were connected to 5G. The
metric is based on an International Telecommunication Union (ITU) approach,
built upon detailed studies which have derived a relationship between technical
parameters, including picture quality, video loading time and stall rate, with
the perceived video experience as reported by real people. To calculate 5G Video
Experience, we are directly measuring video streams from end-user devices and
using this ITU approach to quantify the video experience observed by our users
on each operator’s 5G network on a scale from 0 to 100. The videos tested
include a mixture of resolutions — including Full HD (FHD) and 4K / Ultra HD
(UHD) — and are streamed directly from the world’s largest video content
providers.
Learn more
NATIONAL ANALYSIS
Ooredoo and Vodafone both share the 5G Games Experience award in Qatar. Our
users’ multiplayer mobile gaming experience when connected to 5G are
statistically similar on Qatar’s two national operators, tied with scores of
65.3-66.5 points. This places the experience on the two operators in the Fair
(65-75) category.
DEFINITIONS
5G Games Experience measures how mobile users experience real-time multiplayer
mobile gaming on an operator's 5G network. It analyzes how our users’
multiplayer mobile gaming experience was affected by mobile network conditions
including latency, packet loss and jitter. 5G Games Experience for each operator
is calculated on a scale from 0 to 100.
5G Games Experience quantifies the experience when playing real-time multiplayer
mobile games on mobile devices connected to servers located around the world.
The approach is built on several years of research quantifying the relationship
between technical network parameters and the gaming experience as reported by
real mobile users. These parameters include latency (round trip time), jitter
(variability of latency) and packet loss (the proportion of data packets that
never reach their destination). Additionally, it considers multiple genres of
multiplayer mobile games to measure the average sensitivity to network
conditions. The games tested include some of the most popular real-time
multiplayer mobile games (such as Fortnite, Pro Evolution Soccer and Arena of
Valor) played around the world. Calculating 5G Games Experience starts with
measuring the end-to-end experience from users’ devices to internet end-points
that host real games.
Learn more
NATIONAL ANALYSIS
Ooredoo and Vodafone both share the 5G Voice App Experience award in Qatar. Our
users’ 5G Voice App Experience is statistically similar on Qatar’s two national
networks, tied with scores of 80.3-80.5 points. This places the experience for
our Qatari users in the Good (80-87) category, regardless of their choice of
opeator.
DEFINITIONS
5G Voice App Experience quantifies the experience of Opensignal users when using
over-the-top voice apps — such as WhatsApp, Skype and Facebook Messenger — on an
operator’s 5G network. It uses a model derived from the International
Telecommunication Union (ITU) approach for quantifying overall voice call
quality and a series of calibrated technical parameters. This model
characterizes the exact relationship between the technical measurements and
perceived call quality. 5G Voice App Experience for each operator is calculated
on a scale from 0 to 100.
Learn more
NATIONAL ANALYSIS
Our Ooredoo users see the fastest average 5G download speeds in Qatar —
371.5Mbps, making Ooredoo the sole winner of the 5G Download Speed award.
Ooredoo’s score is 111.7Mbps higher than Vodafone, given the latter's score of
259.8Mbps. These speeds only reflect tests when users were connected to 5G.
Vodafone registers improved 5G Download Speed since the last report, with
34.6Mbps (15.4%) faster measured speeds. Ooredoo did not register any reportable
improvement in speed, but is still far ahead of its rival – winning the 5G
Download Speed award for the third time in a row and ever since it was first
reported in Qatar.
DEFINITIONS
5G Download Speed shows the average download speed experienced by Opensignal
users across an operator’s 5G network. 5G Download Speed for each operator is
calculated in Mbps (Megabits per second).
Learn more
NATIONAL ANALYSIS
Our Ooredoo users’ see the fastest average 5G upload speeds in Qatar at
37.1Mbps, ahead of Vodafone’s score of 24.9Mbps. Ooredoo therefore wins the 5G
Upload Speed award, with a lead of 12.2Mbps.
Ooredoo users’ average 5G upload speeds have risen by 5.4Mbps (17.2%) since the
last report, while Vodafone users have not seen a statistically significant
difference. In the previous two reports,, the 5G Upload Speed award was shared
between Ooredoo and Vodafone as their scores were statistically tied.
DEFINITIONS
5G Upload Speed measures the average upload speeds experienced by Opensignal
users across an operator’s 5G network. 5G Upload Speed for each operator is
calculated in Mbps (Megabits per second).
Learn more
COVERAGE
Ooredoo Vodafone
OOREDOO
VODAFONE
Availability 5G Availability 5G Reach
Availability
5G Availability
5G Reach
#3g4g5g#
Availability
% of time
O
Ooredoo
98.5
V
Vodafone
99.0
Mobile Network Experience Report | April 2023 | © Opensignal Limited
0 25 50 75 100
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
5G
5G Availability
% of time
O
Ooredoo
14.5
V
Vodafone
16.8
Mobile Network Experience Report | April 2023 | © Opensignal Limited
0 5 10 15 20
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
5G
5G Reach
in 0-10 points
O
Ooredoo
5.1
V
Vodafone
5.6
Mobile Network Experience Report | April 2023 | © Opensignal Limited
0 1.5 3 4.5 6
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
National Analysis
NATIONAL ANALYSIS
Vodafone wins the Availability award, with a score of 99%. Ooredoo follows
slightly behind with 98.5%. This score represents the share of time that our
users spend connected to either 3G, 4G, or 5G, on each operator’s network.
Vodafone sees its score improved by 1.1 percentage points since the last report,
while there is no statistically significant change in Ooredoo’s score. In the
last two reports,, the award was shared between the two operators.
DEFINITIONS
Our availability metrics are not a measure of a network’s geographical extent.
They won’t tell you whether you are likely to get a signal if you plan to visit
a remote rural or nearly uninhabited region. Instead, they measure what
proportion of time people have a network connection, in the places they most
commonly frequent — something often missed by traditional coverage metrics.
Looking at when users have a connection rather than where, provides us with a
more precise reflection of the true user experience.
We also keep track of the instances that leave mobile users most frustrated:
when there is no signal to connect to at all. The most common dead zones users
struggle with occur indoors. As most of our availability data is collected
indoors (as that’s where users spend most of their time), we’re particularly
astute at detecting areas of zero signal.
Our availability metrics take a user-centric, time-based approach that
complements the user-centric and geographical-based methodology used by our
reach metrics.
Availability shows the proportion of time all Opensignal users on an operator’s
network had either a 3G, 4G or 5G connection.
The coverage maps show the locations where we received measurements from users
connecting with 3G or better mobile service. Each map provides an indication of
the areas in which it is possible to obtain mobile service from that mobile
operator.
Learn more
NATIONAL ANALYSIS
Vodafone wins the 5G Availability award, with a score of 16.8%. Ooredoo follows
slightly behind with 14.5%. This score represents the share of time that our 5G
users spend with an active 5G connection. This an improvement for Vodafone from
the last mobile network experience report, when the award was shared between the
two operators.
DEFINITIONS
Our availability metrics are not a measure of a network’s geographical extent.
They won’t tell you whether you are likely to get a signal if you plan to visit
a remote rural or nearly uninhabited region. Instead, they measure what
proportion of time people have a network connection, in the places they most
commonly frequent — something often missed by traditional coverage metrics.
Looking at when users have a connection rather than where, provides us with a
more precise reflection of the true user experience.
We also keep track of the instances that leave mobile users most frustrated:
when there is no signal to connect to at all. The most common dead zones users
struggle with occur indoors. As most of our availability data is collected
indoors (as that’s where users spend most of their time), we’re particularly
astute at detecting areas of zero signal.
Our availability metrics take a user-centric, time-based approach that
complements the user-centric and geographical-based methodology used by our
reach metrics.
5G Availability shows the proportion of time Opensignal users with a 5G device
and a 5G subscription had an active 5G connection.
The coverage maps show the locations where we received measurements from users
connecting with 3G or better mobile service. Each map provides an indication of
the areas in which it is possible to obtain mobile service from that mobile
operator.
Learn more
NATIONAL ANALYSIS
Vodafone wins the 5G Reach award, with a score of 5.6 on a 10-point scale.
Ooredoo is behind by 0.5 points, with a score of 5.1 out of 10. In the last
report, both operators shared the award with statistically tied scores.
DEFINITIONS
5G Reach measures how users experience the geographical extent of an operator’s
5G network. It analyzes the average proportion of locations where users were
connected to a 5G network out of all the locations those users have visited. In
simple terms, 5G Reach measures the 5G mobile experience in all the locations
that matter most to everyday users – i.e. all the places where they live, work
and travel. 5G Reach for each operator is measured on a scale from 0 to 10.
The coverage maps show the locations where we received measurements from users
connecting with 3G or better mobile service. Each map provides an indication of
the areas in which it is possible to obtain mobile service from that mobile
operator.
Learn more
CONSISTENCY
Excellent Consistent Quality Core Consistent Quality
Excellent Consistent Quality
Core Consistent Quality
Overall
Excellent Consistent Quality
% of tests
O
Ooredoo
70.7
V
Vodafone
56.6
Mobile Network Experience Report | April 2023 | © Opensignal Limited
0 19 38 57 76
The brackets represent confidence intervals.
Read why confidence intervals are important.
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Overall
Core Consistent Quality
% of tests
O
Ooredoo
79.1
V
Vodafone
68.7
Mobile Network Experience Report | April 2023 | © Opensignal Limited
0 20 40 60 80
The brackets represent confidence intervals.
Read why confidence intervals are important.
Download Image
National Analysis
NATIONAL ANALYSIS
Ooredoo is the sole winner of the Excellent Consistent Quality award with its
score of 70.7%, 14.2 percentage points higher than that of second-placed
Vodafone’s 56.6%. Ooredoo is the operator with the highest proportion of our
users’ tests that meet the minimum recommended performance thresholds to watch
HD video, complete group video conference calls and play games. Ooredoo wins
Excellent Consistent Quality award for the third time in a row, since the metric
started to be reported in Opensignal mobile network experience reports.
DEFINITIONS
Consistent Quality measures how often users’ experience on a network was
sufficient to support common applications’ requirements. It measures download
speed, upload speed, latency, jitter, packet loss, time to first byte and the
percentage of tests attempted which did not succeed due to a connectivity issue
on either the download or server response component.
Full details on how the Consistent Quality metrics — Excellent Consistent
Quality and Core Consistent Quality — are calculated can be found here.
Excellent Consistent Quality is the percentage of users’ tests that met the
minimum recommended performance thresholds to watch HD video, complete group
video conference calls and play games.
Learn more
NATIONAL ANALYSIS
As is the case with Excellent Consistent Quality, Ooredoo is the outright winner
of the Core Consistent Quality award — it meets the minimum recommended
performance thresholds for lower performance applications including SD video,
voice calls and web browsing for the highest proportion of users' tests at
79.1%. However, Ooredoo’s lead on Vodafone is smaller than in the case of
Excellent Consistent Quality — 10.4 percentage points — as Vodafone scored
68.7%.
DEFINITIONS
Consistent Quality measures how often users’ experience on a network was
sufficient to support common applications’ requirements. It measures download
speed, upload speed, latency, jitter, packet loss, time to first byte and the
percentage of tests attempted which did not succeed due to a connectivity issue
on either the download or server response component.
Full details on how the Consistent Quality metrics — Excellent Consistent
Quality and Core Consistent Quality — are calculated can be found here.
Core Consistent Quality is the percentage of users’ tests that met the minimum
recommended performance thresholds for lower performance applications including
SD video, voice calls and web browsing.
Learn more
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OUR METHODOLOGY
Collecting billions of individual measurements daily from over 100 million
devices globally, Opensignal independently analyzes mobile user experience on
every major network operator around the globe.
Learn More
ABOUT OPENSIGNAL
Opensignal is the mobile analytics company committed to improving mobile
connectivity across the globe. We are the independent authority for
understanding the true experience consumers receive on wireless networks.
Learn More
Contact Us
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CONFIDENCE INTERVALS
For every metric we calculate statistical confidence intervals indicated on our
graphs. When confidence intervals overlap, our measured results are too close to
declare a winner. In those cases, we show a statistical draw. For this reason,
some metrics have multiple operator winners.
In our bar graphs we represent confidence intervals as boundaries on either
sides of graph bars.
In our supporting-metric charts we show confidence intervals as +/- numerical
values.
Why confidence intervals are vital in analyzing mobile network experience
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