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Text Content

BASIC

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$19.00 / month

BUSINESS +

$49.00 / month

ENTERPRISE

On Request


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SMS SERVICES

Whether you are sending a single reminder message or a bulk SMS campaign to half
a million customers our SMS software provides reliable, safe and easy tools to
manage all aspects of your SMS marketing from any computer, tablet or mobile
phone.

We work with clients across all sectors: from small one person businesses up to
multi-level franchise businesses with hundreds of outlets; government agencies;
universities; and not-for-profit organisations.


Web SMS
Start sending SMS business messages within minutes. No SMS Software to download
just immediate access to our easy to use online Web to SMS service.

Bulk SMS
Whether you want to send to 100 or 500,000 bulk SMS messages at once our SMS
software can handle the load.

2 Way Msg
Two way SMS messaging is standard in every account. No extra, hidden cost for
this SMS service. Perfect to manage replies and opt-outs to ensure legal
compliance

Auto Opt Out
Knowing that every Opt-Out request is managed correctly means that you will
always respect your customers wishes and you will always be legally compliant

Appt Reminders
A separate, easy-to-use 'app' allows fast input of reminders. Additional
messages can be triggered days or months after based on the same 'appointment'
date.

Keywords
Keyword campaigns are a great way to build your customer database or to allow
your customers to engage with you at any time.

Email to SMS
Our easy to use Email to SMS service means you can send SMS's directly from your
email service to one or more people, without any software or IT support.

Reporting
Full reporting is available within your account. The full history of activity by
individual customer is also available.

Auto Replies
Immediately see every reply in your account, or have them immediately forwarded
to your email address so they are never missed. Request defined replies from
customers, prospects or staff and respond appropriately based on their reply.

Web Links
Your SMS marketing campaign can be the starting point for a much richer piece of
communication by including a 'web link' to a flyer, survey, poster or video.

Auto Sequencing
A series of mobile marketing messages can be set-up to go out automatically
after a contact or customer has triggered the commencement.

Voice msgs
Voice messaging can be a useful way to get your message out to people's mobile
phone or to their land-line phone.

Text 2 Speach
Use one of our many voices to speak your message to people who can’t or prefer
not to receive SMS’s.

Resources
We update to your account with interesting information, articles, research &
presentations about SMS marketing whenever we find it. Also to relevant
legislation.

Consulting
We're just passionate about SMS marketing and have worked closely with many
clients to engage effectively with their customers to grow their businesses. Our
SMS software is easy-to-use and adaptable to all requirements.

Mobile Surveys
Mobile surveys are a great way to collect feedback from customers faster. Mobile
Surveys let you gather in-the-moment feedback instantly and easily.

Mobile Websites
Internet Search via the mobile phone is commonplace today. If your website isn't
yet designed for mobile then you will be missing out on potential customers.

Simple
If it isn't easy to use it won't be used. Try it today, compare it to others and
you will see we take this seriously.

Access
Our SMS software is designed to be accessed and used from your laptop or tablet
or from your mobile phone. Send a mobile marketing message to your customers or
clients from wherever you happen to be.

Integration
Use our Email integration solutions or our full SMS API integration to automate
your SMS marketing. We only use direct connections to all Australian telco's.

Resellers
With more and more businesses in Australia realising the potential and ROI of
SMS marketing it's a great time to offer this service to your customers. Our SMS
Reseller packages are easy to set-up and rebrand as your own.

Loyalty marketing
"Great customer loyalty requires communication, recognition and rewards. The
starting point is to create and build your customer database." Customers today
prefer a well worded mobile marketing message to an interupting phone call or
another email.

Birthday clubs
As a part of Loyalty marketing we can also help implement and automate Birthday
Clubs. We can provide you with all of the tools for a Birthday Club.

Sales & service
Set-up a message that automatically goes out 1 or 2 days after a sale, service
or appointment which thanks your customer and asks for any feedback.

Lead generation
Leverage any offline advertising or literature by including a SMS Keyword for
enquiries. Add 'Text INFO to 0400xxxxxx for more information now' to your next
flyer

Staff & rostering
Send out a message to all, or part, of your employee database to request
immediate availability. Replies can be actioned based on the the response sent.

API's
Comprehensive SMS API documentation is available to fully integrate SMS
capability with your current corporate systems.

Expert Advice
We have been continuously improving our SMS software for 8 years now and we love
helping our clients get the most out of their SMS marketing.

Live help
IF you have a technical question about how do something the quickest way to
resolve it is through our Live Chat facility, available in all accounts.

Call Center optimiser
Automatically spread your campaign over a number of hours or days to ensure a
manageable quantity of inbound calls to your call-centre.

Bespoke Solutions
We have been developing, improving and adding to our SMS software continuously
for 9 years. Many of the standard features today started as requests from our
customers.

Reputation mgmt
"While 80% of companies believe they deliver a superior customer experience only
8% of their customers agree (Bain & Co). SMS marketing can help narrow the gap
by improving the Customer Experience at every interaction point. "

Exceptional service
Exceptional service starts with providing you with the right product, at the
right price for your needs. Call us today to discuss your SMS marketing needs.

Marketing & promos
SMS communication is ideally suited to business marketing and promotions.
Firstly, it is permission based: only the people that have 'signed-up' receive
it.

Customer retention
Your regular customers want to hear from you about new products or when you are
having a sale event. What they don't want today is another email. But they are
very happy to receive a relevant, fast SMS message.
EASY To Use
 * » Very easy to use SMS software
 * » Accessible from MAC / PC – iPad / Tablet or smartphone
 * » 24/7 Support available
 * » Video tutorials available if needed

SMS Marketing Incrs Sales
 * » 96% read within 3 minutes
 * » SMS marketing is preferred over emails.
 * » 64% of consumers have made a purchase as a result of an mobile marketing
   campaign
 * » Deliver at a specific time of day for maximum impact

Best Value Pricing
 * » Plans to suit your needs
 * » Extreme functionality
 * » Lowest possible cost plans
 * » No contract
 * » No minimum terms



WHY US

SMS Solutions Australia was formed in 2006 by a small team that had both strong
technical expertise and strong marketing knowledge. It is the combination of
these two that sets us apart.

Having world class leading SMS software and an easy to use system is only half
of the equation; you should also have a solid understanding of what your
customers want to do with it.

Our aim is to provide our clients with first class and dependable SMS marketing
software and solutions that deliver measurably improved business results.




BUT DON'T JUST TAKE OUR WORD FOR IT

listen to what a few of our customers have to say

READ  MORE  TESTIMONIALS  HERE
MORE VIDEOS
LESS VIDEOS


SMS RESELLERS

With More & More businesses in Australia realising the potential and ROI of SMS
marketing it is a great time to be able to offer this service to your customers.

Contact us today to find out more about our SMS RESELLER platform.


GOVERNMENT

Our clients  include the Queensland Department of Health, Victoria Police, and
Members of Parliament. These relationships often require specific SMS solutions
built for purpose. MORE

Call us today to discuss any projects you might have that need SMS integration.

We work with many local city councils to provide health service reminders,
parking meter services, rates reminders, and staff communications.

We work with a number of
schools and have built SMS capabilities for several University research project


NOT-FOR-PROFITS



SMS engagement is an excellent way to generate donations today or to stay in
touch with regular donors. Our clients have included Greenpeace, Red Cross and
Give Where You Live.

CASE STUDIES

 * Liquor retail
 * The Victoria Police
 * The Travel business
 * Clothes retail
 * Local Government
 * The national Restaurant chain
 * Net Promoter Score feedback
 * The national Hardware franchise
 * The Automotive service provider




SIGN UP NOW TO ACCESS THE POWER INSTANTLY!

Start your FREE TRIAL today



WHAT CLIENTS SAY ABOUT US

 * > SMS Solutions have offered a great product and service. I am amazed to see
   > the response from customers after each of our SMS’s campaigns at all 9
   > stores.
   > 
   > The Complete Garden Holdings

 * > Generally we have between a 50 - 200% increase in business when we run a
   > campaign.
   > 
   > Retravision Prahran

 * > SMS Solutions Australia has been so easy to use, so effective as a part of
   > our marketing mix and a powerful communications tool for our business.
   > 
   > Theatre Royal

 * > The results achieved far exceeded any of our expectations!
   > 
   > Miva Furniture

 * > Great result with our first experience. We had a 50% increase in our usual
   > VIP night attendance.
   > 
   > Terry White Chemist

 * > I could not believe how instantaneous the results of this product are.
   > 
   > ABS Motorcycles

 * > So easy – So effective – My customers love it.
   > 
   > Suntyre Brakes

 * > The response from clients is immediate and positive.
   > 
   > Honda Motorcycles & Power Equipment.

 * > Genuine concern and interest in our success and effectiveness of the
   > program. Second to none service – very personal.
   > 
   > New China Restaurant

 * > Easily the best return on marketing investment I've ever made.
   > 
   > Victoria Hotel

 * > Customers' response to messages has been very positive. Special offers
   > generated immediate response. The service has been outstanding and
   > consistent.
   > 
   > Il Portobello Restaurant


SOME VALUED CLIENTS

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SMS marketing should be an integrated part of any customer marketing strategy
today.

Why SMS

Choosing an SMS provider

SMS:    Spam or Brilliant?



SMS MARKETING

SMS Marketing is the fastest, cheapest, easiest and most effective way of
communicating directly with your customers to increase purchase frequency, top
of mind dominance, loyalty and referrals.

A 2013 survey by Millward Brown Digital found: "... that consumers worldwide
welcome engagement with companies via mobile messaging. Consumers actually
favour communication provided by SMS — both to receive information from brands,
or to inquire to brands themselves. Moreover, the majority prefers SMS over
other marketing channels, including video advertising, banners and email."

Many Australian businesses spend most of their marketing budget on attracting
new customers and very little on marketing to their existing customers. Studies
tell us this is the wrong way around. According to the Harvard Business Review:
'Customer loyalty is the single most important driver of growth and
profitability' and yet according to the US Chamber of Commerce: '68% of
customers leave [businesses] because of perceived indifference to them'


 
9 Reasons why SMS Marketing works
 
 * Insanely affordable
 * High ROI
 * Instant

 * Unbeatable open rates
 * Permission is the key
 * Its to the point


 * Everyone has a mobile phone
 * Incredibly EASY
 * Laser targeted
   

ROI CALCULATOR

Use our ROI Calculator to see how you can Increase your Revenues by Building and
Marketing to a List.

Response rates from SMS marketing can be as high as 30% or more depending on the
offer you are promoting. A conservative figure is around 8% while a response of
12 -15% is considered average

Number of people on your list Number of SMS promotions/year % of people
responding to promotion Ave $ value per sale

Additional REVENUE per YEAR
 


SELECTING A PROVIDER: CHECK LIST

Some questions to ask potential SMS providers.

1. How are Opt-outs handled



Why is this important

This is critical and if mishandled can lead to legal issues and large fines.
Apart from the legal requirements it is fundamental to respect your customer's
wishes.

What to watch out for

All replies being sent straight back to your email or mobile. This means you
must manually check each number and take it off your database.
Some providers will offer a 'Blacklist' service but only with their premium
account level.

SMS Solutions Australia answers

All STOP replies are handled automatically. The number is flagged as
‘unsubscribed’ and blocked from receiving any more SMS’s. The number remains in
your database, along with all history and is clearly seen as 'unsubscribed. An
automatic confirmation SMS sent back to acknowledge the request.

2. What does '2-way' really mean



Why is this important

Every provider claims to have a '2-way' service.
Managing replies accurately is very important to ensure you are a) responding to
your customers and b) ensuring legal compliance.

What to watch out for

Often this means that all replies individually come to your email address. This
is cheaper than setting up a real reply number for your account, but do you
really want to check 50 or 250 emails after your SMS campaign? To handle replies
properly will often incur an addition cost above the cheap 'headline' price.

SMS Solutions Australia answers

All replies comes straight back to your SMS account. You can search replies by
number, date or campaign and you can view all messages per each individual
customer.
Replies can be forwarded to your email or mobile and if they are you can choose
to receive only the non-OptOut replies.

3. Does your account include a reply mobile number



Why is this important

This shows if the account really does have '2-way' capability or if all inbound
messages will simply be forwarded to you.

What to watch out for

Your own account phone number will always be available as an option but at what
cost? Some providers charge a fee per inbound reply message at up to 50% of the
cost of sending out messages. Others will charge an extra amount for the number
and tie that service to their higher level plans.

SMS Solutions Australia answers

All SMS Solutions accounts have a reply number included in the published plan
costs. There is no option to not have a reply number because we believe handling
replies properly is critical, therefore, there is no hidden costs for replies.

4. Are there 2 levels of service



Why is this important

Two different levels of service, and pricing, is a certain indication that
overseas delivery routes are used to avoid paying the standard fees to
Australian telcos.

What to watch out for

Providers that offer different levels of service and pricing. This will often be
described as 'Hybrid' or 'Non-mission-critical'. The headline SMS price will
always reflect the lower service delivered through third world countries to
avoid Australian costs. Some providers will charge an extra fee for 'Australian
Timestamps' - add another 25% to the 'headline' price - just another indication
that the cheaper alternative is going through other countries.
If you are not concerned that 20-30% of your messages are not delivered then
these services might suit you.

SMS Solutions Australia answers

SMS Solutions has never used 'alternative' delivery routes for three reasons: 1/
We simply don't understand the concept that you might be OK if some messages are
not delivered - surely every message is 'critical'; 2/ working directly with the
Australian telcos means we have maximum reliability and visibility; and 3/ we
think that paying the fair price to the Australian telcos is just the right
thing to do and a better long-term business option.

5. What is the send speed



Why is this important

An important strength of SMS marketing is its immediacy and knowing when your
message will be seen.

What to watch out for

Campaigns to only a few thousand people taking more than an hour to be
processed. Even if you have a small customer database low send speeds can mean
that your campaign gets 'stuck' behind a larger one.

SMS Solutions Australia answers

The SMS Solutions platform is currently configured to operate at an outbound
speed of approximately 5,000 messages per minute. If you want you campaign
delivered at 6.30pm then 7.30 is not good enough.

6. Is there Live Chat support from the website



Why is this important

SMS campaigns are regularly set-up only a few hours or minutes before they need
to be sent out. If you need some technical advise you need it now!

What to watch out for

No Live Chat, no number to call, no real street address, just an on-line form to
complete to request help which hopefully will be answered the next day.

SMS Solutions Australia answers

Every user has access to unlimited, ongoing support via our on-line Live Chat
facility or via phone.

7. How much additional information can you include beyond the mobile number and
first name.



Why is this important

Personalised messages have a significantly higher response rate. The more
targetted your campaign the more effective it will be.

What to watch out for

Many SMS systems have limited capabilities to add additional information about
your customers and to merge some of that information with the message.

SMS Solutions Australia answers

Your SMS Solutions account can include the capability to set-up as many 'fields'
as you need and to easily merge all the information into your messages. This
allows active datamining to segment your customers in different ways for
different campaigns.You can also set-up multiple groups with one contact in more
than one group.

8. Number Format



Why is this important

Most databases we see have a variety of ways that mobile numbers have been
entered by different people over the months & years.

What to watch out for

Systems that insist on numbers added in the international format only - starting
with +61

SMS Solutions Australia answers

The SMS Solutions system will pick up valid mobile numbers in any format, e.g.
+61444111888, 0444 111 888 04 444111888. It will also ignore other numbers such
as 'land line' numbers that are mixed in the database - no need for you to do
any cleaning or sorting.
The system will also check for duplicates and take them out.

9. Can you easily export all your data



Why is this important

Things change. It is your data and your should be able to access it and move it
whenever you want to.

What to watch out for

Systems that do not have 'export' buttons.

SMS Solutions Australia answers

You can easily export lists, replies, history, keyword responses directly from
your account.

10. Do they understand SMS marketing



Why is this important

SMS is a great marketing tool, but if you were considering TV advertising would
you be talking with a TV manufacturer?

What to watch out for

Complete focus on the technology with little or no engagement about the
marketing.

SMS Solutions Australia answers

At SMS Solutions we believe we have great technology and have built a great
marketing tool. We also have a depth of SMS and retention marketing knowledge
which allows us to find the correct solution for you and to suggest ways the SMS
can complement your marketing plans.


RESOURCES

Below are some links to information, studies, articles, research and
presentations you might find useful whether you are just starting to use SMS
marketing or already use it in your organisation.

 * Why Traditional Marketing Formulas Don’t Work Anymore [Article]
 * Mobile versus Email [Infographic]
 * SMS Keyword Marketing Guide [Ebook]
 * Text messaging to help you Cut Through [Infographic]
 * SMS Marketing More Than Just LOLs & OMGs [Slideshare]
 * The Power of SMS Marketing [Infographic]
 * 2013 Study into Loyalty Marketing in Australia [Slideshare]
 * The Evolution of Advertising [Presentation]
 * 22 Really useful customer retention stats [Slideshare]
 * How effective is SMS marketing? [PDF]
 * Do my customers want to receive SMS marketing messages? [PDF]


Start your FREE TRIAL today


PRICING & FEATURES

[scroll down to see cost per SMS message]

BASIC

        FREE        

STARTER

$19.00 / month

BUSINESS +

$49.00 / month

ENTERPRISE

On Request


Minimum Contract Term

None

None

None

None Free Test Credits 10 20 50 As needed Authorised Users 1 3 30 60 Customer
Assistance Email only Live Chat Live Chat & Phone Live Chat & Phone Dedicated
Mobile Number
(Value: add $20/mth) ✘ ✔ ✔ ✔ Full 2-Way SMS ✘ ✔ ✔ ✔ Auto Opt-Out compliance
(Value: add $10/mth) ✘ ✔ ✔ ✔ Scheduled Reminders
(Value: add $10/mth) ✘ ✔ ✔ ✔ Message Templates
(Value: add $10/mth) ✘ ✔ ✔ ✔ Campaign Scheduling
(Value: add $10/mth) ✘ ✔ ✔ ✔ Keywords + Auto replies
(Value: add $25/mth) ✘ ✘ ✔ ✔ Appt Reminders APP
(Value: add $25/mth) ✘ ✘ ✔ ✔ Replies Manager
(Value: add $10/mth) ✘ ✘ ✔ ✔ Email-to-Txt
(Value: add $25/mth) ✘ ✘ ✔ ✔ Alphanumeric Sender Name
(Value: add $10/mth) ✘ ✘ ✔ ✔ Inbound Message Forwarding
(Value: add $5/mth) ✘ ✘ ✔ ✔ Multi Sequenced Msgs
(Value: add $25/mth) ✘ ✘ ✔ ✔ SMS Surveys APP
(Value: add POA) ✘ ✘ ✘ ✔ API Integration
(Value: add POA) ✘ ✘ ✘ ✔ Call Centre Optimiser
(Value: add POA) ✘ ✘ ✘ ✔

BASIC

    FREE3    

NoMinimum Term 20Free Credits on Sign-Up 1Users 1,000Contacts Limit Yes2-Way SMS
YesOpt-Out management NoDedicated virtual number NoReminders NoTemplates
NoCampaign scheduler NoAuto replies & Keywords NoReplies Manager NoEmail 2 Txt
NoAPI Integration NoCall centre optimiser NoPlugins

STANDARD

$29.00 / month

NoMinimum Term 100Free Credits on Sign-Up 1Users 10,000Contacts Limit Yes2-Way
SMS YesOpt-Out management YesDedicated virtual number YesReminders YesTemplates
YesCampaign scheduler 1Auto replies & Keywords NoReplies Manager NoEmail 2 Txt
NoAPI Integration NoCall centre optimiser NoPlugins

BUSINESS PLUS

$49.00 / month

NoMinimum Term 250Free Credits on Sign-Up UnlimitedUsers 25000Contacts Limit
Yes2-Way SMS YesOpt-Out management YesDedicated virtual number YesReminders
YesTemplates YesCampaign scheduler 5Auto replies & Keywords YesReplies Manager
YesEmail 2 Txt NoAPI Integration NoCall centre optimiser NoPlugins

ENTERPRISE

On Request

NoMinimum Contract Term 500Free Credits on Sign-Up UnlimitedUsers
UnlimitedContacts Limit Yes2-Way SMS YesOpt-Out management YesDedicated virtual
number YesReminders YesTemplates YesCampaign scheduler UnlimitedAuto replies &
Keywords YesReplies Manager YesEmail 2 Txt YesAPI Integration YesCall centre
optimiser YesPlugins



[SCROLL DOWN TO SEE COST PER SMS MESSAGE]

PURCHASING MESSAGE CREDITS

You can easily top-up your message credits by purchasing a bundle of credits
online.
See below for our standard pricing.

Bundle                                       Price*

After 1st purchase


500+ credits
4 cents                         9 cents            

5,000+ credits bundle
4 cents                         8 cents            

25,000+ credits bundle
4 cents                         7 cents            

50,000+ credits bundle
4 cents                         6 cents            

100,000+ credits bundle
4 cents                         5 cents            


Prices quoted in $A for Australian SMS. Higher volume & International pricing on
request.

One SMS 'Credit' used to send one Standard SMS (160 characters).

*First purchase limited up to three months usage.

*First Purchase discount is not available for Basic accounts and "One-off"
campaigns.

Prices Exclude GST.



CAN I CHANGE PLANS AT ANY TIME?

You can upgrade, downgrade or cancel at any time. There are plans available to
meet your unique business needs. If you need help choosing a plan, are
interested in our Customise Plan or would like to upgrade, downgrade or cancel
your current plan, one of our team will be happy to help.

CAN I ADD ADDITIONAL FUNCTIONS TO MY PLAN?

Our plans are designed to meet the specific needs of our clients. However if you
believe you require something different, we'd be happy to work with you to
design a package that better suits your requirements.

DO MY CREDITS EXPIRE?

NO! While your account is active your credits will not expire.

IS THERE A FIXED CONTRACT TIME?

No. You can cancel your account at any time. Payment will be to the end of that
current month only.

CUSTOMISED PLANS AVAILABLE

Start your FREE TRIAL today


LET'S GET IN TOUCH

 
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SMS SOLUTIONS

Bulk SMS

Email to SMS

Online SMS Service

SMS Marketing

SMS Gateway Provider

Appointment Reminders

AUSTRALIA OFFICE

Melbourne, Australia

SMS Solutions Australia

6 / 25 Claremont St

South Yarra

Melbourne

Victoria 3141

NEW ZEALAND OFFICE

Auckland, New Zealand

Comtxt Media Ltd

Trading as Ezitxt

Level 3, Noel Leeming House

3B / 1 Nelson Street CBD

Auckland

PHONE

In Australia:   1800 823 859

International:    +61 3 8640 0905

FOLLOW US

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SECURITY

SMS Solutions Australia uses the world's leading secure data cloud based storage
facility. Rackspace is recognised as an International Safe Harbour for the
storage outside the EU.

Owned and Operated in Australia

© 2006 - 2023 All Rights Reserved.

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