www.chiccousa.com
Open in
urlscan Pro
104.17.204.181
Public Scan
Submitted URL: http://enews.artsana.com/q/YD-1-dHY3UVm0XDTL7hJIxhQKYH-jS9MUpSZcOJdHRvdW5kb3VnOTlAY29tY2FzdC5uZXTDiAi593BfK3f5LdeMCLRqWi-...
Effective URL: https://www.chiccousa.com/contactus?trk_msg=TRLA186KT59KPBRJFCPE9Q5B70&trk_contact=QSHT99KN1IOCQKTFNF8HAJ4A6O&trk_module=b...
Submission: On March 07 via api from BE — Scanned from DE
Effective URL: https://www.chiccousa.com/contactus?trk_msg=TRLA186KT59KPBRJFCPE9Q5B70&trk_contact=QSHT99KN1IOCQKTFNF8HAJ4A6O&trk_module=b...
Submission: On March 07 via api from BE — Scanned from DE
Form analysis
4 forms found in the DOMName: simpleSearch — GET /search
<form class="header-search__form" role="search" action="/search" method="get" name="simpleSearch" novalidate="novalidate">
<label class="visually-hidden" for="q">Search Catalog</label>
<input type="text" id="q" name="q" value="" placeholder="Search" autocomplete="off" aria-invalid="false" class="valid">
<input type="hidden" name="lang" value="default">
<div class="button-holder">
<button type="submit"><span class="visually-hidden">Search</span>
<svg class="icon search-default svg-search-default-dims " aria-hidden="">
<use xlink:href="/on/demandware.store/Sites-Chicco-Site/default/Images-Show#search-default"></use>
</svg>
</button>
</div>
</form>
Name: simpleSearchMobile — GET /search
<form class="header-search__form" role="search" action="/search" method="get" name="simpleSearchMobile" novalidate="novalidate">
<label class="visually-hidden" for="q">Search Catalog</label>
<input type="text" id="qm" name="q" value="" placeholder="Search" aria-invalid="false" class="valid">
<input type="hidden" name="lang" value="default">
<div class="button-holder">
<button type="submit"><span class="visually-hidden">Search</span>
<svg class="icon search-default svg-search-default-dims " aria-hidden="">
<use xlink:href="/on/demandware.store/Sites-Chicco-Site/default/Images-Show#search-default"></use>
</svg>
</button>
</div>
</form>
POST https://www.tfaforms.com/responses/processor
<form method="post" action="https://www.tfaforms.com/responses/processor" class="hintsSide labelsAbove" id="4872034" role="form" enctype="multipart/form-data" novalidate="novalidate">
<div class="oneField field-container-D labelsLeftAligned " id="tfa_5-D">
<label id="tfa_5-L" class="label preField reqMark" for="tfa_5">Subject <abbr class="req" title="required"><span class="star" aria-hidden="true">*</span></abbr></label>
<div class="inputWrapper"><select id="tfa_5" name="tfa_5" title="Subject" aria-required="true" class="required">
<option value="">Please select...</option>
<option value="tfa_6" id="tfa_6" data-conditionals="#tfa_15,#tfa_12,#tfa_13,#tfa_1,#tfa_2" class="" selected="" data-default-value="true">General Information</option>
<option value="tfa_7" id="tfa_7" data-conditionals="#tfa_22,#tfa_15,#tfa_12,#tfa_13,#tfa_1,#tfa_2" class="">Order Status</option>
<option value="tfa_8" id="tfa_8" data-conditionals="#tfa_15,#tfa_12,#tfa_13,#tfa_1,#tfa_2" class="">My Account</option>
<option value="tfa_9" id="tfa_9" data-conditionals="#tfa_27,#tfa_29,#tfa_31,#tfa_33,#tfa_145,#tfa_147,#tfa_149,#tfa_169,#tfa_171,#tfa_173,#tfa_175,#tfa_15,#tfa_12,#tfa_13,#tfa_1,#tfa_2" class="">Part</option>
<option value="tfa_10" id="tfa_10" data-conditionals="#tfa_27,#tfa_29,#tfa_31,#tfa_33,#tfa_145,#tfa_147,#tfa_149,#tfa_169,#tfa_171,#tfa_173,#tfa_175,#tfa_15,#tfa_12,#tfa_13,#tfa_1,#tfa_2" class="">Warranty</option>
<option value="tfa_183" id="tfa_183" data-conditionals="#tfa_22,#tfa_15,#tfa_12,#tfa_13,#tfa_1,#tfa_2" class="">Chicco USA Online Return</option>
</select></div>
</div>
<div class="oneField field-container-D labelsLeftAligned " id="tfa_1-D">
<label id="tfa_1-L" class="label preField reqMark" for="tfa_1">First Name <abbr class="req" title="required"><span class="star" aria-hidden="true">*</span></abbr></label>
<div class="inputWrapper"><input type="text" id="tfa_1" name="tfa_1" value="" aria-required="true" data-condition="`#tfa_6` OR `#tfa_7` OR `#tfa_8` OR `#tfa_9` OR `#tfa_10` OR `#tfa_183`" title="First Name" class="required"></div>
</div>
<div class="oneField field-container-D labelsLeftAligned " id="tfa_2-D">
<label id="tfa_2-L" class="label preField reqMark" for="tfa_2">Last Name <abbr class="req" title="required"><span class="star" aria-hidden="true">*</span></abbr></label>
<div class="inputWrapper"><input type="text" id="tfa_2" name="tfa_2" value="" aria-required="true" data-condition="`#tfa_6` OR `#tfa_7` OR `#tfa_8` OR `#tfa_9` OR `#tfa_10` OR `#tfa_183`" title="Last Name" class="required"></div>
</div>
<div class="oneField field-container-D labelsLeftAligned " id="tfa_12-D">
<label id="tfa_12-L" class="label preField reqMark" for="tfa_12">E-mail <abbr class="req" title="required"><span class="star" aria-hidden="true">*</span></abbr></label>
<div class="inputWrapper"><input type="text" id="tfa_12" name="tfa_12" value="" aria-required="true" data-condition="`#tfa_6` OR `#tfa_7` OR `#tfa_8` OR `#tfa_9` OR `#tfa_10` OR `#tfa_183`" title="E-mail" class="required"></div>
</div>
<div class="oneField field-container-D labelsLeftAligned " id="tfa_13-D">
<label id="tfa_13-L" class="label preField reqMark" for="tfa_13">Phone <abbr class="req" title="required"><span class="star" aria-hidden="true">*</span></abbr></label>
<div class="inputWrapper"><input type="text" id="tfa_13" name="tfa_13" value="" aria-required="true" data-condition="`#tfa_6` OR `#tfa_7` OR `#tfa_8` OR `#tfa_9` OR `#tfa_10` OR `#tfa_183`" title="Phone" class="required"></div>
</div>
<div class="oneField field-container-D labelsLeftAligned offstate" id="tfa_22-D">
<label id="tfa_22-L" class="label preField reqMark" for="tfa_22">Order Number <abbr class="req" title="required"><span class="star" aria-hidden="true">*</span></abbr></label>
<div class="inputWrapper"><input type="text" id="tfa_22" name="tfa_22" value="" aria-required="true" data-condition="`#tfa_7` OR `#tfa_183`" title="Order Number" class="required" disabled=""></div>
</div>
<div class="oneField field-container-D labelsLeftAligned hintsBelow offstate" id="tfa_27-D">
<label id="tfa_27-L" class="label preField reqMark" for="tfa_27">Address 1 <abbr class="req" title="required"><span class="star" aria-hidden="true">*</span></abbr></label>
<div class="inputWrapper">
<input type="text" id="tfa_27" name="tfa_27" value="" aria-required="true" aria-describedby="tfa_27-HH" data-condition="`#tfa_9` OR `#tfa_10`" title="Address 1" class="required" disabled=""><span class="field-hint-inactive" id="tfa_27-H"><span
id="tfa_27-HH" class="hint">Street Address, P.O. Box</span></span>
</div>
</div>
<div class="oneField field-container-D labelsLeftAligned hintsBelow offstate" id="tfa_29-D">
<label id="tfa_29-L" class="label preField " for="tfa_29">Address 2</label>
<div class="inputWrapper">
<input type="text" id="tfa_29" name="tfa_29" value="" aria-describedby="tfa_29-HH" data-condition="`#tfa_9` OR `#tfa_10`" title="Address 2" class="" disabled=""><span class="field-hint-inactive" id="tfa_29-H"><span id="tfa_29-HH"
class="hint">Apartment, Suite, Unit, Floor</span></span>
</div>
</div>
<div class="oneField field-container-D labelsLeftAligned offstate" id="tfa_31-D">
<label id="tfa_31-L" class="label preField reqMark" for="tfa_31">City <abbr class="req" title="required"><span class="star" aria-hidden="true">*</span></abbr></label>
<div class="inputWrapper"><input type="text" id="tfa_31" name="tfa_31" value="" aria-required="true" data-condition="`#tfa_9` OR `#tfa_10`" title="City" class="required" disabled=""></div>
</div>
<div class="oneField field-container-D labelsLeftAligned offstate" id="tfa_33-D">
<label id="tfa_33-L" class="label preField reqMark" for="tfa_33">State <abbr class="req" title="required"><span class="star" aria-hidden="true">*</span></abbr></label>
<div class="inputWrapper"><select id="tfa_33" name="tfa_33" data-condition="`#tfa_9` OR `#tfa_10`" title="State" aria-required="true" class="required" disabled="">
<option value="">Please select...</option>
<option value="tfa_34" id="tfa_34" class="">Alabama</option>
<option value="tfa_35" id="tfa_35" class="">Alaska</option>
<option value="tfa_36" id="tfa_36" class="">American Samoa</option>
<option value="tfa_37" id="tfa_37" class="">Arizona</option>
<option value="tfa_38" id="tfa_38" class="">Arkansas</option>
<option value="tfa_39" id="tfa_39" class="">California</option>
<option value="tfa_40" id="tfa_40" class="">Colorado</option>
<option value="tfa_41" id="tfa_41" class="">Connecticut</option>
<option value="tfa_42" id="tfa_42" class="">Delaware</option>
<option value="tfa_43" id="tfa_43" class="">District of Columbia</option>
<option value="tfa_44" id="tfa_44" class="">Florida</option>
<option value="tfa_45" id="tfa_45" class="">Georgia</option>
<option value="tfa_46" id="tfa_46" class="">Guam</option>
<option value="tfa_47" id="tfa_47" class="">Hawaii</option>
<option value="tfa_48" id="tfa_48" class="">Idaho</option>
<option value="tfa_49" id="tfa_49" class="">Illinois</option>
<option value="tfa_50" id="tfa_50" class="">Indiana</option>
<option value="tfa_51" id="tfa_51" class="">Iowa</option>
<option value="tfa_52" id="tfa_52" class="">Kansas</option>
<option value="tfa_53" id="tfa_53" class="">Kentucky</option>
<option value="tfa_54" id="tfa_54" class="">Louisiana</option>
<option value="tfa_55" id="tfa_55" class="">Maine</option>
<option value="tfa_56" id="tfa_56" class="">Maryland</option>
<option value="tfa_57" id="tfa_57" class="">Massachusetts</option>
<option value="tfa_58" id="tfa_58" class="">Michigan</option>
<option value="tfa_59" id="tfa_59" class="">Minnesota</option>
<option value="tfa_60" id="tfa_60" class="">Mississippi</option>
<option value="tfa_61" id="tfa_61" class="">Missouri</option>
<option value="tfa_62" id="tfa_62" class="">Montana</option>
<option value="tfa_63" id="tfa_63" class="">Nebraska</option>
<option value="tfa_64" id="tfa_64" class="">Nevada</option>
<option value="tfa_65" id="tfa_65" class="">New Hampshire</option>
<option value="tfa_66" id="tfa_66" class="">New Jersey</option>
<option value="tfa_67" id="tfa_67" class="">New Mexico</option>
<option value="tfa_68" id="tfa_68" class="">New York</option>
<option value="tfa_69" id="tfa_69" class="">North Carolina</option>
<option value="tfa_70" id="tfa_70" class="">North Dakota</option>
<option value="tfa_71" id="tfa_71" class="">Ohio</option>
<option value="tfa_72" id="tfa_72" class="">Oklahoma</option>
<option value="tfa_73" id="tfa_73" class="">Oregon</option>
<option value="tfa_74" id="tfa_74" class="">Pennsylvania</option>
<option value="tfa_75" id="tfa_75" class="">Puerto Rico</option>
<option value="tfa_76" id="tfa_76" class="">Rhode Island</option>
<option value="tfa_77" id="tfa_77" class="">South Carolina</option>
<option value="tfa_78" id="tfa_78" class="">South Dakota</option>
<option value="tfa_79" id="tfa_79" class="">Tennessee</option>
<option value="tfa_80" id="tfa_80" class="">Texas</option>
<option value="tfa_81" id="tfa_81" class="">Utah</option>
<option value="tfa_82" id="tfa_82" class="">Vermont</option>
<option value="tfa_83" id="tfa_83" class="">Virgin Islands</option>
<option value="tfa_84" id="tfa_84" class="">Virginia</option>
<option value="tfa_85" id="tfa_85" class="">Washington</option>
<option value="tfa_86" id="tfa_86" class="">West Virginia</option>
<option value="tfa_87" id="tfa_87" class="">Wisconsin</option>
<option value="tfa_88" id="tfa_88" class="">Wyoming</option>
</select></div>
</div>
<div class="oneField field-container-D labelsLeftAligned offstate" id="tfa_145-D">
<label id="tfa_145-L" class="label preField reqMark" for="tfa_145">ZIP Code <abbr class="req" title="required"><span class="star" aria-hidden="true">*</span></abbr></label>
<div class="inputWrapper"><input type="text" id="tfa_145" name="tfa_145" value="" aria-required="true" data-condition="`#tfa_9` OR `#tfa_10`" title="ZIP Code" class="required" disabled=""></div>
</div>
<div class="oneField field-container-D labelsLeftAligned offstate" id="tfa_147-D">
<label id="tfa_147-L" class="label preField reqMark" for="tfa_147">Product <abbr class="req" title="required"><span class="star" aria-hidden="true">*</span></abbr></label>
<div class="inputWrapper"><input type="text" id="tfa_147" name="tfa_147" value="" aria-required="true" data-condition="`#tfa_9` OR `#tfa_10`" title="Product" class="required" disabled=""></div>
</div>
<div class="oneField field-container-D labelsLeftAligned offstate" id="tfa_149-D">
<label id="tfa_149-L" class="label preField reqMark" for="tfa_149">Product Type <abbr class="req" title="required"><span class="star" aria-hidden="true">*</span></abbr></label>
<div class="inputWrapper"><select id="tfa_149" name="tfa_149" data-condition="`#tfa_9` OR `#tfa_10`" title="Product Type" aria-required="true" class="required" disabled="">
<option value="">Please select...</option>
<option value="tfa_150" id="tfa_150" class="">Travel Seat</option>
<option value="tfa_151" id="tfa_151" class="">Car Seat</option>
<option value="tfa_152" id="tfa_152" class="">Stroller</option>
<option value="tfa_153" id="tfa_153" class="">Highchair/Hook On</option>
<option value="tfa_154" id="tfa_154" class="">Playard</option>
<option value="tfa_155" id="tfa_155" class="">Backpack/Carrier</option>
<option value="tfa_156" id="tfa_156" class="">Walker</option>
<option value="tfa_157" id="tfa_157" class="">Diaper Bag</option>
<option value="tfa_158" id="tfa_158" class="">Feeding/Soothing</option>
</select></div>
</div>
<div class="oneField field-container-D labelsLeftAligned hintsTooltip offstate" id="tfa_169-D">
<label id="tfa_169-L" class="label preField reqMark" for="tfa_169">Model Number <abbr class="req" title="required"><span class="star" aria-hidden="true">*</span></abbr></label>
<div class="inputWrapper">
<div><input type="text" id="tfa_169" name="tfa_169" value="" maxlength="14" aria-required="true" aria-describedby="tfa_169-HH" data-condition="`#tfa_9` OR `#tfa_10`" title="Model Number" class="validate-integer required" disabled="">
<div class="lengthIndicator" aria-live="assertive" style="display: none; left: 118px;">14 characters left.</div>
</div><span class="field-hint-inactive" id="tfa_169-H"><span id="tfa_169-HH" class="hint">The model number is located on the white sticker on the frame of your product. It is 14 digits long.</span></span>
</div>
</div>
<div class="oneField field-container-D labelsLeftAligned hintsTooltip offstate" id="tfa_171-D">
<label id="tfa_171-L" class="label preField reqMark" for="tfa_171">Serial Number <abbr class="req" title="required"><span class="star" aria-hidden="true">*</span></abbr></label>
<div class="inputWrapper">
<div><input type="text" id="tfa_171" name="tfa_171" value="" maxlength="10" aria-required="true" aria-describedby="tfa_171-HH" data-condition="`#tfa_9` OR `#tfa_10`" title="Serial Number" class="validate-integer required" disabled="">
<div class="lengthIndicator" aria-live="assertive" style="display: none; left: 118px;">10 characters left.</div>
</div><span class="field-hint-inactive" id="tfa_171-H"><span id="tfa_171-HH" class="hint">The SSN, SC, or SUI number is located on the white sticker on the frame of your product, It is 10 digits long.</span></span>
</div>
</div>
<div class="oneField field-container-D labelsLeftAligned hintsTooltip offstate" id="tfa_173-D">
<label id="tfa_173-L" class="label preField reqMark" for="tfa_173">Date of Manufacture <abbr class="req" title="required"><span class="star" aria-hidden="true">*</span></abbr></label>
<div class="inputWrapper">
<input type="text" id="tfa_173" name="tfa_173" value="" placeholder="mm/dd/yyyy" aria-required="true" aria-describedby="tfa_173-HH" data-condition="`#tfa_9` OR `#tfa_10`" title="Date of Manufacture" class="validate-date required"
disabled=""><span class="field-hint-inactive" id="tfa_173-H"><span id="tfa_173-HH" class="hint">The date is located on the white sticker on the frame of your product.<br>For car seats, the Date of Manufacture is the first six digits of the
serial number.</span></span>
</div>
</div>
<div class="oneField field-container-D labelsLeftAligned hintsTooltip offstate" id="tfa_175-D">
<label id="tfa_175-L" class="label preField " for="tfa_175">Proof of Purchase</label>
<div class="inputWrapper">
<input type="text" id="tfa_175" name="tfa_175" value="" aria-describedby="tfa_175-HH" data-condition="`#tfa_9` OR `#tfa_10`" title="Proof of Purchase" class="" disabled=""><span class="field-hint-inactive" id="tfa_175-H"><span id="tfa_175-HH"
class="hint">This is required for warranty service. You may provide a dated sales receipt, baby registry number, or credit card/banking statement.</span></span>
</div>
</div>
<div class="oneField field-container-D labelsLeftAligned " id="tfa_15-D">
<label id="tfa_15-L" class="label preField reqMark" for="tfa_15">Comment <abbr class="req" title="required"><span class="star" aria-hidden="true">*</span></abbr></label>
<div class="inputWrapper"><textarea aria-required="true" id="tfa_15" name="tfa_15" data-condition="`#tfa_6` OR `#tfa_7` OR `#tfa_8` OR `#tfa_9` OR `#tfa_10` OR `#tfa_183`" title="Comment" class="required"></textarea></div>
</div>
<div class="oneField field-container-D labelsAbove " id="tfa_178-D">
<label id="tfa_178-L" class="label preField " for="tfa_178">Attachments (up to 25mb each, 35mb total)</label><br>
<div class="inputWrapper"><input type="file" id="tfa_178" name="tfa_178" size="" title="Attachments (up to 25mb each, 35mb total)" class=""></div>
</div>
<div class="oneField field-container-D labelsRemoved " id="tfa_182-D">
<div class="inputWrapper"><input type="file" id="tfa_182" name="tfa_182" size="" title="Attachments 2" class=""></div>
</div>
<div class="oneField field-container-D labelsRemoved " id="tfa_180-D">
<div class="inputWrapper"><input type="file" id="tfa_180" name="tfa_180" size="" title="Attachments 3" class=""></div>
</div>
<div class="actions" id="4872034-A">
<div id="google-captcha" style="display: block;">
<br>
<div class="captcha">
<div class="oneField">
<div class="g-recaptcha" id="tfa_captcha_text">
<div style="width: 304px; height: 78px;">
<div><iframe title="reCAPTCHA"
src="https://www.google.com/recaptcha/enterprise/anchor?ar=1&k=6LfMg_EaAAAAAMhDNLMlgqDChzmtYHlx1yU2y7GI&co=aHR0cHM6Ly93d3cuY2hpY2NvdXNhLmNvbTo0NDM.&hl=en&v=_exWVY_hlNJJl2Abm8pI9i1L&theme=light&size=normal&cb=fyrnvycgvtvs"
width="304" height="78" role="presentation" name="a-7gjpkq4i30om" frameborder="0" scrolling="no"
sandbox="allow-forms allow-popups allow-same-origin allow-scripts allow-top-navigation allow-modals allow-popups-to-escape-sandbox"></iframe></div><textarea id="g-recaptcha-response" name="g-recaptcha-response"
class="g-recaptcha-response" style="width: 250px; height: 40px; border: 1px solid rgb(193, 193, 193); margin: 10px 25px; padding: 0px; resize: none; display: none;"></textarea>
</div><iframe style="display: none;"></iframe>
</div>
<div class="g-captcha-error"></div>
<br>
</div>
<div class="captchaHelp">reCAPTCHA helps prevent automated form spam.<br>
</div>
<div id="disabled-explanation" class="captchaHelp" style="display: block;">The submit button will be disabled until you complete the CAPTCHA.</div>
</div>
</div>
<input type="submit" data-label="Submit" class="primaryAction" id="submit_button" value="Submit" disabled="">
</div>
<div style="clear:both"></div>
<input type="hidden" value="4872034" name="tfa_dbFormId" id="tfa_dbFormId"><input type="hidden" value="" name="tfa_dbResponseId" id="tfa_dbResponseId"><input type="hidden" value="24d2bb05cbb9da9bd39d4eb977070af3" name="tfa_dbControl"
id="tfa_dbControl"><input type="hidden" value="" name="tfa_dbWorkflowSessionUuid" id="tfa_dbWorkflowSessionUuid"><input type="hidden" value="36" name="tfa_dbVersionId" id="tfa_dbVersionId"><input type="hidden"
value="tfa_27,tfa_29,tfa_31,tfa_33,tfa_145,tfa_147,tfa_149,tfa_169,tfa_171,tfa_173,tfa_175,tfa_22" name="tfa_switchedoff" id="tfa_switchedoff">
</form>
POST /on/demandware.store/Sites-Chicco-Site/default/ltkEmailSignup-Standard
<form action="/on/demandware.store/Sites-Chicco-Site/default/ltkEmailSignup-Standard" method="post" id="newsletter-signup-footer" novalidate="novalidate">
<div class="newsletter joined-form">
<input type="hidden" name="ltkSubscriptionCode" value="Website Footer - ChiccoShop">
<label id="signupLabel" for="newsletter-email" class="hide">Newsletter Signup</label>
<input id="newsletter-email" class="newsletter-email-input required email" type="email" name="newsletter-email" placeholder="Join our email list and get $30 OFF" aria-labelledby="signupLabel" aria-required="true">
<i class="fa fa-envelope-o email-submit-override" aria-hidden="true"></i>
<input class="email-submit" tabindex="0" type="submit" name="newsletter-submit" title="Submit" value="Submit">
</div>
</form>
Text Content
Skip to Main Content FREE SHIPPING on Select Gear - Details * Sustainable Parenting Initiative * Fabric Innovations * About Our Brand * Our Fashion Story Chicco USA Search Catalog Search * Customer Service * Order Status * My Account * Ordering FAQs * Return Policy Login / Register Login / Register * Login * Register * Track Your Order 0 Menu Close Menu Search Catalog Search * Shop Our Products * Car Seats * Strollers * Travel Systems * Highchairs & Boosters * Playards & Bassinets * Feeding & Soothing * Baby Carriers & Activity * GREENGUARD Gold Certified * Accessories * On Sale * Choosing A Car Seat * How to Choose a Car Seat * Car Seat Comparison * Choosing A Stroller * How to Choose a Stroller * Stroller Comparison * Child Safety * New Parent FAQs * Installing a Car Seat * Buckling your Child * Parts And Manuals * Replacement Parts * Product Manuals Login / Register Login / Register * Login * Register * Track Your Order * Track Your Order 1. Home / 2. Customer Service Your browser's Javascript functionality is turned off. Please turn it on so that you can experience the full capabilities of this site. CONTACT US Subject * Please select... General Information Order Status My Account Part Warranty Chicco USA Online Return First Name * Last Name * E-mail * Phone * Order Number * Address 1 * Street Address, P.O. Box Address 2 Apartment, Suite, Unit, Floor City * State * Please select... Alabama Alaska American Samoa Arizona Arkansas California Colorado Connecticut Delaware District of Columbia Florida Georgia Guam Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Jersey New Mexico New York North Carolina North Dakota Ohio Oklahoma Oregon Pennsylvania Puerto Rico Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virgin Islands Virginia Washington West Virginia Wisconsin Wyoming ZIP Code * Product * Product Type * Please select... Travel Seat Car Seat Stroller Highchair/Hook On Playard Backpack/Carrier Walker Diaper Bag Feeding/Soothing Model Number * 14 characters left. The model number is located on the white sticker on the frame of your product. It is 14 digits long. Serial Number * 10 characters left. The SSN, SC, or SUI number is located on the white sticker on the frame of your product, It is 10 digits long. Date of Manufacture * The date is located on the white sticker on the frame of your product. For car seats, the Date of Manufacture is the first six digits of the serial number. Proof of Purchase This is required for warranty service. You may provide a dated sales receipt, baby registry number, or credit card/banking statement. Comment * Attachments (up to 25mb each, 35mb total) reCAPTCHA helps prevent automated form spam. The submit button will be disabled until you complete the CAPTCHA. We do our best to respond to emails within three business days. HOURS OF OPERATION Customer service is open Monday-Friday, 8 am – 5 pm (EST). We are closed Saturdays & Sundays. WHEN YOU CALL Call us toll-free 1-877-424-4226 Have the following information ready... * Model Number* * Serial Number* * Date of Manufacturer* * this information is located on a white sticker on the frame of your product For Warranty Questions, please have the following available: * Proof of Purchase * Photos Canada Customers: Contact our Canadian Service Center at 1-800-667-8184 "> * Replacement Parts * Product Manuals * Product Videos * Product Registration * Customer Service * Compare Products ABOUT CHICCO * About Our Brand * Sustainable Parenting Initiative * Fabric Innovations * Our Fashion Story * Chicco International * Customer Reviews * Chicco Patents * Photos: Terms of Use * Media Inquiries PRODUCT SUPPORT * Order Replacement Parts * Care & Maintenance * The Chicco Key * View All Our Styles * JPMA Certification * Product Recalls SHOP SUPPORT * Order Status * Shipping Map * My Account * Ordering FAQs * Return Policy Facebook Twitter YouTube Instagram TikTok Newsletter Signup © 2022 Artsana USA, Inc. Terms & Conditions Privacy Policy Accessibility Statement