worldclassbenchmarking.com Open in urlscan Pro
162.215.249.94  Public Scan

Form analysis
1 forms found in the DOM

POST

<form id="mc4wp-form-1" class="mc4wp-form mc4wp-form-1529 mc4wp-form-theme mc4wp-form-theme-light" method="post" data-id="1529" data-name="Sign Up to Stay Up to Date:">
  <div class="mc4wp-form-fields">
    <p>
      <label>Email address: </label>
      <input type="email" name="EMAIL" placeholder="Your email address" required="">
    </p>
    <p>
      <input type="submit" value="Sign up">
    </p>
  </div><label style="display: none !important;">Leave this field empty if you're human: <input type="text" name="_mc4wp_honeypot" value="" tabindex="-1" autocomplete="off"></label><input type="hidden" name="_mc4wp_timestamp"
    value="1720904089"><input type="hidden" name="_mc4wp_form_id" value="1529"><input type="hidden" name="_mc4wp_form_element_id" value="mc4wp-form-1">
  <div class="mc4wp-response"></div>
</form>

Text Content

Skip to content


WORLD CLASS BENCHMARKING

Best-In-Business Ideas For Your Organization
 * Home
 * About Us
   * History
     * Our Story
     * What Makes Us Unique
     * Jeff Kober’s Story
     * Mark David Jones’ Story
   * Who Can Benefit
     * Executives
     * Entrepreneurs
     * Professionals
     * Meeting Planners
   * Client Listing
   * Case Studies
     * Starwood Hotels & Resorts
     * Bangor Savings Bank
     * BenchMark Rehab Partners
     * Office of Federal Student Aid, Department of Education
     * City of Sammamish
     * Florida’s Turnpike Enterprise
     * Chicago Brookfield Zoo
 * Services
   * Professional Development Overview
   * Our Core Programming
     * Benchmarking World Class
     * Leadership
       * Concepts Covered
     * Engagement
       * Concepts Covered
     * The Customer Experience
       * Concepts Covered
     * Agility Road Mapping
     * Mobilizing Innovation
     * Leading Virtual Teams
     * Career Conversations
     * Leading Change
   * Program Offerings
     * Keynote Presentations
     * Half-Day Programs
     * One Day and Multi-Day Programs
     * Team Building Experiences
     * Sponsor Your Own Program
   * Consulting
   * Customized Solutions
   * Train Your Trainer
 * Resources
   * Lead With Your Customer
     * Overview
     * Key Messages From Book
     * World Class Model from Book
     * Book Reviews
   * Other Books
   * Toolkits
   * On Demand Learning – Excellence and You
 * Contact Us
   * Contact
   * Newsletter


WORLD CLASS

Discover How to Achieve Excellence in Your Organization.

Get Started


EXPERIENCED CONSULTING

We don't just offer ideas, we bring you proven solutions that work in the
best-of-the-best organization. Let us help you from analysis & design to
implementation & sustainment. We work to help organizations transform.

Learn More


PROFESSIONAL DEVELOPMENT

From leadership improvement, employee engagement, customer service excellence,
change management, innovation, team building & more. From keynotes to one-day
events, to entire curriculums.

Learn More


BENCHMARKING PROGRAMS

Would you like to see excellence in action? Our World Class Benchmarking
programs visit best-in-business organizations where you can gain first-hand
insights and apply them in your organization. Join us!

Learn More


"WE OFFER THE SOLUTIONS THE BEST CEOS ARE NOT SHARING."


EXPLORE OUR PROGRAMS


FIND THE RIGHT PROGRAM FOR YOUR BUSINESS AND GOALS




LEADERSHIP EXCELLENCE

No organization is successful without leaders throughout the operation
consistently drive the strategy. Leaders are the catalysts of behavior and are
vital to building your customer service strategy. We study various leadership
roles and approaches. We especially emphasize the role leaders play in
delivering results and doing so by effectively working with others. We’ll
emphasize the role leaders play in engaging others to accomplish the work.

Learn More


EMPLOYEE ENGAGEMENT

We see employees as important "internal" customers who are critical to the
organization's success. Therefore, we create a customer-centric culture of
accountability where clear expectations, developmental feedback, and making
performance matter play a key role. From selection and on-boarding to reward &
recognition, we focus on engaging employees. It's our formula for sustainably
delivering a great customer experience.

Learn More


THE CUSTOMER EXPERIENCE

Customer service, while critical in and of itself, is not the entire solution.
We emphasize the entire customer experience and its impact on your bottom line.
Our compass for understanding customers provides thought leadership and insights
you can't find elsewhere. Our approach to delivering the customer experience is
centered on building those nets that create and sustain great customer loyalty
over the long haul.

 

Learn More

Lead With Your Customer, 2nd edition will guide your team with detailed
benchmark practices followed by all best-in-class organizations.  With
implementation tips and case studies on how to effectively engage each
“customer” —internally, as you engage your employees and build your
organization’s culture, and externally, as you engage your customers and build
your brand.  For this second edition, we include fresh, cutting edge examples
from organizations including IKEA, Harley-Davidson, Southwest Airlines,
Ritz-Carlton, MD Anderson Cancer Center, and, of course, Walt Disney.

Please order your copy today at Amazon, and get tips on how to lead with your
customers and take your business to the next level.  We are eager to hear your
success stories and feedback! Click here to read more!


HEALTHCARE

No time for fads or academic theory. Get real solutions for Health Care Reform,
Managed Care, HCAHPS, Patient Satisfaction and much more. Get the best solutions
for your operation.



Case Study


GOVERNMENT

World Class Benchmarking has helped transform federal, state, and local entities
(six of the Top Ten Best Places to Work in Government) in taking them to new
levels of performance.



Case Study


BANKING

A superb customer experience is what the  front line must bring to the bottom
line when it comes to the competitive fianancial services market. We emphasize a
high-tech/high-touch approach.

Case Study


HOSPITALITY

We have had the privilege of associating with some of the biggest names in
hospitality in bringing solutions to thousands of employees. We can do it for
you, whether you're big or small.

Case Study


SMART AND INNOVATIVE SOLUTIONS CUSTOMIZED FOR YOU


WORLD CLASS BENCHMARKING WAS BORN OUT OF A PASSION TO HELP PROFESSIONALS BRIDGE
THE GAP BETWEEN CONCEPTUAL BUSINESS STRATEGY AND SUCCESSFUL TACTICAL
IMPLEMENTATION.


EXECUTIVES


ENTREPRENEURS


PROFESSIONALS


MEETING PLANNERS


FEATURED POSTS


VIEW BLOG


ENABLING AGILITY FOR TURNAROUND TIMES




AVIS: OUR SERVICE HERO


GET STARTED WITH WORLD CLASS BENCHMARKING


SUBSCRIBE TO OUR NEWSLETTER

Email address:



Leave this field empty if you're human:

Contact Us

 * Home
 * About Us
 * Services
 * Resources
 * Contact Us

Copyright © 2020 World Class Benchmarking Design by Libra Web and Marketing