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 * Why LogicMonitor
   * For Enterprises
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 * Why LogicMonitor
   * For Enterprises
   * For MSPs
 * 
 * Platform
   * Security
   * Integrations
   * Infrastructure Monitoring
   * Cloud Monitoring
   * Network Monitoring
   * Application Performance Monitoring
   * Log Analysis
   * Server Monitoring
   * + View all Solutions
 * 
 * Pricing
 * Resources
 * Support

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 * Case Studies

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PRIVACY POLICY

LogicMonitor respects your privacy, and has developed the following policy to
explain how we handle and protect individuals' personal information.




INTEGRITY & TRANSPARENCY

 * Compliance
   * LogicMonitor Code of Conduct
   * Business Partner Code of Conduct
   * UK Modern Slavery Act
 * Privacy
   * LogicMonitor Privacy Policy
   * California Privacy Addendum
   * EEA Privacy Addendum
   * Australia Privacy Addendum
   * CA Applicant Privacy Notice
   * International Applicant Privacy Notice
   * Data Subject Request
 * Legal
   * Terms of Use
 * ESG
   * Environmental, Social & Governance Policy

This privacy policy (the “Policy”) explains when and why we collect personal
information about people who visit our websites and use our services and our
offline personal information collections (as set forth below), how we use that
information, the conditions under which we may disclose it to others, and how we
keep it secure.

Please note that you may be entitled to additional protections if you are a
resident of California, the European Union, and certain other countries. Please
see our California Privacy Addendum and EEA Privacy Addendum locations for
further information. In addition, certain of our other policies may apply to our
relationship with you depending on how you interact with us. For example, the
Data Processing Addendum to our Terms of Service describes our handling of
customers’ personal information within the LogicMonitor service.


WHO ARE WE?

LogicMonitor is the premium SaaS-based solution for information technology
systems health and performance monitoring. Our business operates out of
locations around the globe. If you submit information to us through this
website, then the data controller for your information is LogicMonitor, Inc.,
820 State Street, 5th Floor, Santa Barbara, California. The data controller for
data submitted through means other than this website will be the local
LogicMonitor entity with which you do business; a complete list can be found on
our Contact page. In some circumstances, both the US entity and a local entity
will be the data controller based on your interaction with us.


HOW DO WE COLLECT INFORMATION FROM YOU?

LogicMonitor may obtain information about you by various means.

INFORMATION WE COLLECT DIRECTLY FROM YOU

Most commonly this is when you use our websites, including www.logicmonitor.com,
communities.logicmonitor.com, and any others that link to this Policy that we
maintain (collectively, our “Websites”). Also we may collect information about
you when you:

 * Visit us at trade shows and events
 * Register or attend our webinars
 * Click-through our online advertisements
 * Apply for a job (Please see our separate notice for applicants)
 * Sign up for our services (e.g., in your capacity as a representative of your
   business)
 * Contact us, including through our chat feature, with an inquiry, for
   troubleshooting, or for any other purpose
 * Post on our social media pages

INFORMATION WE OBTAIN FROM OTHER SOURCES

We also collect information about you from the following sources:

 * Employers: Your employer provides us with your contact information in order
   set up and maintain user accounts and for other purposes related to the
   administration of our customer relationship with your employer.
 * Channel Partners (Resellers, Distributors): We collect information about you
   from our channel partners (including resellers and distributors), who share
   information about prospects with us so that we may offer our products and
   services to those prospects.
 * Lead generation tools: We collect information from lead generation tools,
   including ones through which we purchase prospect lists, and understand that
   they have attained required consent, where required by applicable law, to
   collect your personal information and share that information with us.
 * Internet Service Providers/Analytics Providers: As discussed in this Privacy
   Policy, we work with service providers to collect information about a
   person’s interaction with our Websites and services. We do not necessarily
   associate this information with any account information that we hold about
   you, and we typically do not link this to a natural persons.
 * Other Portfolio Companies: Where permitted by applicable law, our investors,
   or other portfolio companies within the our investors’ portfolio, and our
   affiliates, may provide us with business contact information if they believe
   that our products might be of interest to you.

INFORMATION WE COLLECT AUTOMATICALLY

We also collect information about you automatically as you use our Websites and
services available through our Websites, which includes your IP address or other
device identifiers and the usage information described below.


WHAT TYPE OF INFORMATION IS COLLECTED FROM YOU?

We may collect the following information:

 * Biographical and contact information: your name, company, job title, email
   address, phone number.
 * Usage Information: your IP address, device identifier, and page you clicked
   before coming to our Websites, information regarding what pages you accessed
   and when.
 * Device Information: data about the devices you use to access the Websites
   (such as mobile device identifiers, MAC addresses, hardware model, operating
   system and version, and browser type and version).
 * Purchase History/Customer Records: we obtain information about your purchase
   of products from us.
 * Profiles: we may analyze information about the products that you have
   purchased from us, or your behavior online, to identify products and services
   that we believe may be of interest to you.
 * Audio: we may record calls with you for quality assurance, training, and
   analytics purposes.


HOW IS YOUR INFORMATION USED?

We may use your information to contact you for the following reasons:

 * Transactional purposes, such as providing the requested services.
 * Customer service, such as responding to your inquiries.
 * Communication, such as responding to your requests for assistance or relevant
   updates.
 * Marketing, such as to providing you with promotions we are offering, offering
   educational information, to inviting you to events, and telling you about our
   products.
 * Administration, such as managing our inventory, maintaining our Websites,
   including debugging and repairing.
 * Evaluating use of our Services, including which features of our Websites are
   of most interest.
 * Research and development, such as improving our Websites and products, and
   asking your opinion about our products and the market.
 * Legal compliance, such as responding to a subpoena or court order.
 * To protect our rights and interests and that of other users
 * For analytics purposes, to assist us in determine what products and services
   are of interest to consumers, to improve our products, to determine segments
   of persons that might be interested in our products and services.
 * For purposes described to you at the time information is collected from you.
 * De-identify or aggregate information collected from you.


WHEN DO WE DISCLOSE YOUR INFORMATION?

To the fullest extent allowed by law, we may share certain information with
third parties at our discretion, including information that has been
de-identified and aggregated user statistics. We may share your information,
including personal information, as disclosed at the time you provide your
information, as described below or elsewhere in this Privacy Policy, or
otherwise with your consent. Examples include (without limitation) the following
disclosures.

 * Service Providers: We share your data with service providers that act on our
   behalf. Some examples include parties that provide marketing support, website
   hosting services providers, CRM services, analysis and public relations.
 * Business Partners: In some cases, we may provide services/or sell product
   lines jointly with selected business partners in which case we may provide
   such partners with the information necessary for such purpose.
 * Channel Partners (including Resellers, and Distributors): We may share
   information about you with these entities to assist us in providing a
   requested service to you.
 * Our Investors: We disclose aggregate data about the use of our products to
   our investors. In limited circumstances, and where permitted by law, we may
   disclose personal information, including business contact information, of
   entities that purchase our products to our investors where we believe it
   necessary to do so to protect our own rights and interests, the rights and
   interests of other persons, or where we believe that the entity may be
   interested in a product offered by a different portfolio company.

We also may disclose your information in the following circumstances:

 * If we are required to disclose or share your personal information to comply
   with any legal obligation or to enforce or apply our terms of use or to
   protect the rights, property or safety of our supporters and customers. We
   also may disclose your personal information when we believe it is necessary
   to do so to protect our rights and interests and the rights and interests of
   other persons. In these circumstances, we may disclose your information to
   law enforcement, regulators, governmental entities, or any other person or
   entity as may be necessary to fulfill this purpose.
 * We may transfer your personal information to another entity as part of a sale
   of our business/assets or as part of any business restructuring,
   reorganization or other corporate transaction.


YOUR CHOICES

If you no longer wish to receive email marketing or telemarketing calls from us,
you may opt-out by following the instructions contained in the email (for
marketing by email) or by contacting us at by email at
privacy[at]logicmonitor.com or by phone at 805-617-3884 (for any type of
marketing). Please note that we may continue to communicate
transactional/informational messages to you by email or phone about the products
that you have purchased from us for service, product updates, and related
purposes.


HOW YOU CAN ACCESS AND UPDATE YOUR INFORMATION?

The accuracy of your information is important to us. If you would like to update
the personal information we hold to ensure its accuracy, please contact us by
email via privacy[at]logicmonitor.com or by writing to LogicMonitor, 820 State
St. Floor 5, Santa Barbara, California 93101. Alternately, you may contact us by
phone at 805-617-3884.

You also have the right to ask for a copy of your personal information held by
LogicMonitor. To exercise this right please contact us by any means noted above.


SECURITY PRECAUTIONS IN PLACE TO PROTECT THE LOSS, MISUSE OR ALTERATION OF YOUR
INFORMATION

We have implemented commercially reasonable measures in an effort to protect
your personal information. No measures, however, are 100% secure, and we
recommend that you take steps to also prevent inadvertent access to your
personal information.


USE OF “COOKIES” AND OTHER TRACKING TECHNOLOGIES

The websites operated by LogicMonitor use “cookies” – small text files stored on
a user’s computer for record-keeping purposes. By showing how and when visitors
use the Websites, cookies help us see which areas are popular and which are not.
Many improvements and updates to our Websites are based on such data as total
number of visitors, pages viewed, and information/documents downloaded. We use
the information from cookies and other tracking technologies to improve our
products and services as well as to provide services better tailored to our
users’ needs.

We use service providers such as Google Tag Manager to help us provide
advertisements to you that are tailored to you based on interests that you have
expressed on our Websites or elsewhere (“Interest-Based Ads”). Any
advertisements served by Google, Inc., and affiliated companies may be
controlled using cookies. These cookies allow Google to display ads based on
your visits to this Websites. Any tracking done by Google through cookies and
other mechanisms is subject to Google’s own privacy policies. You may decide to
opt-out of Google cookies by clicking here. Also, you can use Ads Settings to
manage the Google ads you see and opt out of interest-based ads delivered by
Google.

It is possible to switch off cookies by setting your browser preferences. Please
consult your browser’s documentation for details.

We also may place trackers, through service providers, in the emails that we
send to you. These trackers help us determine whether the email was opened and
viewed and assist us in evaluating the overall success of our marketing
campaigns.


TARGETED ADVERTISING

We use network advertisers to serve advertisements on our Websites and on
non-affiliated websites or other media (e.g., social networking platforms). This
enables us and these network advertisers to target advertisements to you for
products and services in which you might be interested. Ad network providers,
advertisers, sponsors and/or traffic measurement services may use cookies,
JavaScript, web beacons (including clear GIFs), Flash LSOs, and other tracking
technologies to measure the effectiveness of their ads and to personalize
advertising content to you. These cookies and other technologies are governed by
each entity’s specific privacy policy, not this one. We may provide these
advertisers with information, including personal information, about you.

Users may opt out of many ad networks. For example, you may go to the Digital
Advertising Alliance (“DAA”) Consumer Choice Page for information about opting
out of interest-based advertising and their choices regarding having information
used by DAA companies. You may also go to the Network Advertising Initiative
(“NAI”) Consumer Opt-Out Page for information about opting out of interest-based
advertising and their choices regarding having information used by NAI members.

Opting out from one or more companies listed on the DAA Consumer Choice Page or
the NAI Consumer Opt-Out Page will opt you out from those companies’ delivery of
interest-based content or ads to you, but it does not mean you will no longer
receive any advertising through our Websites or on other websites. You may
continue to receive advertisements, for example, based on the particular website
that you are viewing (i.e., contextually based ads). Also, if your browsers are
configured to reject cookies when you opt out on the DAA or NAI websites, your
opt out may not be effective. Additional information is available on the DAA’s
website at www.aboutads.info or the NAI’s website at www.networkadvertising.org.

Please also see our discussion regarding our use of Google Tag Manager in the
preceding section.


HOW WE RESPOND TO DO NOT TRACK SIGNALS

Some browsers incorporate a ‘Do Not Track’ (DNT) feature that, when turned on,
signals to websites and online services that you do not wish to be tracked.
Because there is not yet an accepted standard for how to respond to browser DNT
signals, we do not currently respond to them except as specifically required by
law.


LINKS TO OTHER WEBSITES

LogicMonitor’s websites may contain links to other websites run by other
organizations. This Policy applies only to our Websites‚ so we encourage you to
read the privacy statements on the other websites you visit. We cannot be
responsible for the privacy policies and practices of other sites even if you
access them using links from our Websites.

In addition, if you linked to our Websites from a third-party site, we cannot be
responsible for the privacy policies and practices of the owners and operators
of that third-party site and recommend that you check the policy of that
third-party site.


REVIEW OF THIS POLICY

This Policy was last updated in November 2021.

Since we may change this Policy from time to time, please check back
occasionally to ensure that you’re happy with any changes. By using our
Websites, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by
email to privacy[at]logicmonitor.com or by writing to LogicMonitor, 820 State
St. Floor 5, Santa Barbara, California 93101. Alternately you may contact us by
phone at 805-617-3884.

--------------------------------------------------------------------------------


APPLICANT PRIVACY PRACTICES

We also maintain notices of our applicant privacy practices for residents of
US/California as well as our international locations, which describe our
obligations for handling the personal data of individuals that apply for
employment with LogicMonitor.

 * Platform
   * Integrations
   * Security
   * Platform Demo
 * Pricing
 * Why LogicMonitor
 * Case Studies

 * Support
   * Professional Services
   * Developer Documentation
   * Academy
   * Release Notes

 * About us
   * Leadership
   * Employee Spotlight
   * Press
   * Careers
   * Diversity & Culture
   * Contact / Locations
   * Events

 * Resources
 * Blog
 * Partner Program
 * Community



 * Privacy Policy
 * Integrity & Transparency
 * Terms of Use

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