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Submitted URL: http://www.truist.com/privacy./
Effective URL: https://www.truist.com/privacy.
Submission: On January 07 via api from AE — Scanned from SE
Effective URL: https://www.truist.com/privacy.
Submission: On January 07 via api from AE — Scanned from SE
Form analysis 1 forms found in the DOM
POST https://dias.bank.truist.com/dias/authenticate
<form action="https://dias.bank.truist.com/dias/authenticate" enctype="application/x-www-form-urlencoded" method="post" class="sign-in-form name-loginclass" id="sign-in-form-Login-1315800172" novalidate="" target="_self">
<script>
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</script>
<div class="form-group">
<div class="input-wrapper">
<label for="userId"> User ID </label>
<div class="inline-validation-message" id="errMsg-0-userId"><svg xmlns="http://www.w3.org/2000/svg" width="15" height="15" viewBox="0 0 17 17">
<g id="Alert-Low" transform="translate(0.5 0.5)">
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transform="translate(-889 1743)" fill="#ff654d" stroke="rgba(0,0,0,0)" stroke-miterlimit="10" stroke-width="1"></path>
</g>
</svg> <span role="alert">Enter User ID</span>
</div>
<input type="text" name="userId" id="userId" aria-required="true" class="form-control sign-in-form-input login-user-id" aria-describedby="errMsg-0-userId" autocapitalize="none" autocomplete="off"
data-error-msg-id="login-username-error-msg-Login-1315800172" value="" validate="empty" required="" data-mask="" data-current-value="">
<button type="button" class="signin-clear-icon" aria-label="clear the UserID field"></button>
</div>
</div>
<div class="form-group form-space-24 disp-flex">
<div class="input-wrapper login-checkbox-container">
<label class="form-check-label custom-control-label" for="login-save-user-id-checkbox-Login-1315800172">
<input type="checkbox" class="form-control login-save-user-id-checkbox" id="login-save-user-id-checkbox-Login-1315800172" name="login-save-user-id-checkbox-Login-1315800172">
<span class="label-span">Save user ID</span>
</label>
</div>
<a href="https://dias.bank.truist.com/selfserv/forgotuserid" name="forgotUserID" id="userIDHelp" class="form-link text-right in-block-link" target="_blank" data-wa-track-clk="1" data-wa-linktype="navigation" data-wa-linkcategory="forgotuserID" data-wa-linkname="Forgot user ID?" data-wa-linkurl="https://dias.bank.truist.com/selfserv/forgotuserid">
Forgot user ID?
<span class="sr-only">
click here to reset your User ID.</span>
<span class="sr-only">, opens in new tab</span></a>
</div>
<div class="form-group">
<div class="input-wrapper">
<label for="idpassword">Password</label>
<div class="inline-validation-message" id="errMsg-0-password"><svg xmlns="http://www.w3.org/2000/svg" width="15" height="15" viewBox="0 0 17 17">
<g id="Alert-Low" transform="translate(0.5 0.5)">
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transform="translate(-889 1743)" fill="#ff654d" stroke="rgba(0,0,0,0)" stroke-miterlimit="10" stroke-width="1"></path>
</g>
</svg> <span role="alert">Enter Password</span>
</div>
<input type="password" name="namepassword" id="idpassword" aria-required="true" class="form-control sign-in-form-input login-password" aria-describedby="errMsg-0-password" autocapitalize="none" autocomplete="off" value="" validate="empty">
<button class="password-not-visible" type="button" aria-label="Show password"></button>
</div>
</div>
<div class="form-group form-check truist-login-widget-form--password-forgot form-space-24">
<div class="row">
<div class="col-sm">
<div>
<a href="https://dias.bank.truist.com/selfserv/forgotpwd" name="resetPassword" id="loginRestPassword" class="form-text text-right" target="_blank" data-wa-track-clk="1" data-wa-linktype="navigation" data-wa-linkcategory="resetpassword" data-wa-linkname="Reset password" data-wa-linkurl="https://dias.bank.truist.com/selfserv/forgotpwd">
Reset password
<span class="sr-only">
click here to reset
</span>
<span class="sr-only">, opens in new tab</span></a>
</div>
</div>
</div>
</div>
<div class="row truist-login-widget-form--submit">
<div class="col-sm">
<button type="submit" class="btn btn-truist-login" id="loginSubmit" data-wa-track-clk="1" data-wa-linktype="navigation" data-wa-linkextrainfo="save_user_id:no" data-wa-linkcategory="signinbutton" data-wa-linkname="Sign in">
<span class="button-label">Sign in</span>
</button>
<input type="text" name="hiddenInputName" value="" hidden="">
</div>
</div>
<input type="text" name="var_field" value="" id="var_field" hidden="">
<input type="text" name="devicePrint" value="" id="devicePrint" class="js-login--devicePrint" hidden="">
<input type="text" name="geoLocation" value="" id="geoLocation" class="js-login--geolocation" hidden="">
<input type="text" name="userid" value="" id="userid" class="login-user-id-hidden" hidden="" data-submit="">
<input type="text" name="userIdEncrypted" value="" id="userIdEncrypted" class="login-user-id-encrypted" hidden="">
<input type="text" name="saveUserId" value="" id="saveUserId" class="login-user-id-saveUserId" hidden="">
<input type="text" name="srctype" value="T" hidden="">
<input type="hidden" name="password" id="password" value="" hidden="">
<div class="row truist-login-widget-form--need-id form-space-32">
<p class="even-space-copy"><strong>Need a user ID?</strong><span class="sign-in-qr-copy"> <a href="https://bank.truist.com/web/enroll/personal">Set up online banking</a></span></p>
</div>
<div class="row truist-login-widget-form--need-id ">
<p><a style="margin-left: 0;" href="/fraud-and-security/protect-yourself">Online security measures</a></p>
</div>
<div class="row truist-login-widget-form--other-accounts">
<div class="col-sm oa-link-container">
<a href="/partner-login" target="_blank" class="form-text text-left" data-wa-track-clk="1" data-wa-linktype="navigation" data-wa-linkname="Sign in to another account" data-wa-linkurl="/partner-login">
<svg version="1.1" class="truist-global-nav-header-icon-sign-in" style="enable-background:new 0 0 65 65;" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" height="22px" width="22px" x="0px" y="0px" viewBox="0 0 65 65" xml:space="preserve">
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</svg>
Sign in to another account
<!-- arrow svg -->
<svg class="arrow" width="14" height="12" viewBox="0 0 14 12" fill="none" xmlns="http://www.w3.org/2000/svg">
<path d="M8.33331 1.33325L13 5.99992M13 5.99992L8.33331 10.6666M13 5.99992L0 5.99988" stroke-width="2" stroke-miterlimit="10" stroke-linejoin="round"></path>
</svg>
<span class="sr-only">, opens in new tab</span></a>
</div>
</div>
<input type="hidden" name="user_bbt_prefs" id="user_bbt_prefs0" value="">
</form>Text Content
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YOUR PRIVACY AT TRUIST
We care deeply about your privacy and security, and protecting your personal
information is consistent with our purpose, mission, and values. Learn about how
we collect, use, and protect your personal information, or visit our Privacy
Center to manage your privacy preferences.
PRIVACY DISCLOSURES
When you interact with us, we may collect and use your personal information to
better serve you. Read our privacy disclosures to learn more about this process
and how we protect your information.
View our privacy disclosures
PRIVACY CENTER
Through the Privacy Center, choose how we share and use your information, how we
market our products and services to you, or submit requests to see, delete, or
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Visit our Privacy Center, opens in new tab
* Online Privacy Practices
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Quick links
What does this policy cover?
What isn’t covered by this policy?
Other important notices
What information does Truist collect?
How does Truist use collected information?
How does Truist share collected information?
What if I’m visiting the Truist website from outside the United States?
How long does Truist retain records?
What technologies does Truist use?
How does Truist interact with me online?
How does Truist protect my children?
How does Truist secure information and protect me from fraud?
How can I make sure my information is accurate and use my individual rights?
What is Truist’s cellular phone identity verification statement?
How will Truist notify me about online privacy practices updates?
How can I contact Truist?
TRUIST STATEMENT OF ONLINE PRIVACY PRACTICES
Updated January 2024
Component ID : "accordionGridLayout-1196538565"
Model : "faq"
Position : "left"
Quick Links
What does this policy cover?
What isn’t covered by this policy?
Other important notices
What information does Truist collect?
How does Truist use collected information?
How does Truist share collected information?
What if I’m visiting the Truist website from outside the United States?
How long does Truist retain records?
What technologies does Truist use?
How does Truist interact with me online?
How does Truist protect my children?
How does Truist secure information and protect me from fraud?
How can I make sure my information is accurate and use my individual rights?
What is Truist’s cellular phone identity verification statement?
How will Truist notify me about online privacy practices updates?
How can I contact Truist?
WHAT DOES THIS POLICY COVER?
This Truist Statement of Online Privacy Practices (“Privacy Policy”) describes
how we collect information when you visit or use Truist’s websites, mobile
applications, and other online services (“Online Services”) that link to this
Privacy Policy. It also describes how we use and share such information and
explains your privacy rights and choices.
Our Online Services are intended for a U.S. audience. The terms “Truist,” “we,”
“us,” or “our” mean Truist Financial Corporation and its U.S. affiliates. “You”
means an individual who visits our Online Services and does not refer to a
business or other entity or to individuals outside the U.S.
Truist’s business address is Truist Financial Corporation, 214 N. Tryon Street,
Charlotte, North Carolina 28202, USA. Our Client Contact Center may be reached
at 844-4TRUIST (844-487-8478, opens in new tab).
WHAT ISN'T COVERED BY THIS POLICY?
This Privacy Policy does not apply to the websites, mobile applications, or
services of Truist’s businesses and affiliates that do not directly link to this
policy. Some Truist businesses and affiliates have their own privacy policies,
which can be found on their websites. It also does not apply to non-Truist
companies, such as third-party websites to which we link online. Please review
the privacy policies of other websites and services you visit to understand
their privacy practices.
OTHER IMPORTANT NOTICES
Our Consumer Privacy Notice applies to information that we collect about
individuals who seek, apply for, or obtain our financial products and services
for personal, family, or household purposes. In addition, our CCPA Notice At
Collection related to the California Consumer Privacy Act applies to certain
information we collect about California residents.
WHAT INFORMATION DOES TRUIST COLLECT?
When you visit a Truist website, mobile application, or otherwise interact with
us online, we may collect the following information:
* Your browser type (such as Google Chrome, Microsoft Edge)
* Your Internet Protocol or (“IP”) address or other unique device identifiers
(such as Media Access Control (MAC)
* The presence of any software on your device that may be necessary to view our
site
* Configuration information about the device you are using, including, but not
limited to, your device type, web browser type and version, operating system
type and version, display/screen settings, and language preferences
* Information from your mobile device, such as contacts, photos (for example,
to deposit checks or capture receipts), mobile network information, and
cross-device IDs
* Location information from your device to find nearby branches, ATMs, and
other locations or mobile device location information to provide optional
deals
* Personal information submitted on applications, forms, and onsite electronic
messaging. Types of personal information typically include:
* Name
* Social Security number
* Driver’s license number or other government-issued ID
* Address
* Email
* Telephone number
* Account numbers and account information
* Usernames
* Passwords and other authentication information like PINs, security
questions, and other secure sign-on methodsfootnote1
* Communication or opt-out preferences (such as email or text messages)
* Other non-public information, including credit and income information, and
in certain cases Protected Health Information (as defined by the U.S.
Health Insurance Portability and Accountability Act)
* Website analytics information such as pages visited and average time spent on
a particular page
* Search engine traffic referral information
* Responses to advertisements and promotions
* Transactional information from behind the secure login about your
relationship with us (such as types of accounts or the state in which you
bank)
Disclosure 1 About biometric-enabled sign-ons: Your device stores the
information it needs to recognize your facial features or fingerprints. Truist’s
Mobile App uses your device’s functionality to obtain a signal that your device
recognizes your facial features or fingerprints when you sign on. Truist does
not have access to the information your device uses to enable facial or
fingerprint recognition, nor does Truist have access to or store your facial
image or fingerprint data. You can always turn off facial or fingerprint
recognition and go back to inputting user ID and password at any time. Your
device’s user information will have additional information regarding its user
controls and settings, including its privacy and security controls.
HOW DOES TRUIST USE COLLECTED INFORMATION?
The information we collect online or through your mobile device helps Truist to:
* Effectively manage your account:
* Protect your identity and the security of your personal and account
information from unauthorized access
* Process transactions on your account
* Respond to product applications and questions
* Fulfill regulatory requirements
* Analyze our site usage and enhance the user's experience:
* Diagnose server problems
* Alert users of any possible software compatibility issues
* Help us make decisions about how various technologies are used and identify
usage trends
* Send marketing communications:
* Present personalized or targeted offers, ads, or content we believe may be
of interest to you
* Determine the effectiveness of promotional campaigns
* Make business decisions
* Analyze data and credit risk
* Perform market research
* Conduct audits
* Develop and improve products and services
* Carry out other day-to-day business operations, such as to comply with
applicable laws; share with our affiliates and subsidiaries; disclose to
contractors, business partners, and other third parties under specific
contracts and agreements; perform compliance activities; conduct credit
reporting activities; and engage in human resources activities
* Prevent and detect fraud
* Defend against risks to security:
* Monitor network activity logs
* Detect security incidents and conduct data security investigations
* Guard against malicious, deceptive, fraudulent, or illegal activity
* For any other purposes outlined in our Consumer Privacy Notice.
We only use personal information that we have about you when we have a legal
basis to use such personal information under applicable data protection laws.
HOW DOES TRUIST SHARE COLLECTED INFORMATION?
Truist shares your information in different ways as permitted and required by
law. For example, we may share your information with:
* Affiliates and other entities in the Truist family
* Businesses with which we partner to offer products and services for our
clients or prospective customers, such as joint marketing partners or bill
pay partners
* Service providers that provide various services to us, such as those we use
to help detect and prevent fraud, improve our online services, and to better
market and advertise our services to you
* Other parties when you authorize or direct us to share your information, such
as when you use a third-party service to help manage your financial
information across various financial institutions or when you transfer funds
from Truist
* Credit reporting agencies to report on or learn about your financial
circumstances and as permitted by law
* Government entities and other third parties as needed for legal or similar
purposes, such as:
* To respond to requests from our regulators
* To respond to a warrant, subpoena, governmental audit or investigation, law
enforcement request, legal order, or other legal process
* To facilitate a merger, acquisition, sale, bankruptcy, or other disposition
of some or all of our assets
* To exercise or defend legal claims
Please see the Truist Consumer Privacy Notice, opens in new tab for more
information on how Truist may share your personal information and how you may be
able to limit certain types of sharing.
Please note, we may also share aggregated and de-identified data, such as
aggregated statistics regarding product usage, with third parties.
We reserve the right to transfer personal information we have about you in the
event we sell or transfer all or a portion of our business or assets (including,
without limitation, in the event of a reorganization, dissolution, or
liquidation).
WHAT IF I'M VISITING THE TRUIST WEBSITE FROM OUTSIDE THE UNITED STATES?
Our sites are intended only for U.S. and Canadian residents and we do not
knowingly collect personal data or information via our websites of residents of
other jurisdictions.
HOW LONG DOES TRUIST RETAIN RECORDS?
We store your personal information as long as it is required to meet our
contractual and legal obligations, or if we have a legitimate business need to
do so.
WHAT TECHNOLOGIES DOES TRUIST USE?
Truist and its online advertising and marketing partners may employ various
technologies to collect information, including:
* COOKIES –
Cookies are pieces of information stored directly on your device. Cookies
provide information that is used for security purposes, to facilitate
navigation, to display information more effectively, and to
personalize/customize your online experience. The cookies Truist uses do not
collect or store any personally identifiable information about you. Truist
uses persistent cookies to learn how visitors use our site, such as which
pages are viewed the most, to identify the most common navigation paths, or
to customize the presentation of information on the site. Truist also uses
session cookies to assist in delivering some online transactions, like online
banking. Session cookies are no longer active after you log off the service
that initiated them, and all session cookies are automatically deleted when
you close all browser windows. Truist may also contract with third parties,
including, but not limited to, Adobe (see Cross-Device Tracking, below), to
track user activity on our website. You can choose to block or disable these
cookies as most devices and browsers offer their own privacy settings. Doing
so, however, may result in diminished performance on our site.
* MARKETING PIXELS, WEB BEACONS, CLEAR GIFS, OR OTHER TECHNOLOGIES –
This technology may be placed on certain pages of our website, applications,
emails, and other marketing initiatives. These tags usually work in
conjunction with cookies and allow us to measure the effectiveness of our
site and compile statistics about usage and response rates.
* SOFTWARE DEVELOPMENT KITS (SDKS) –
Our mobile applications may include third-party SDKs that allow us and our
service providers to collect information about your mobile app activity. In
addition, some mobile devices come with a resettable advertising ID (such as
Apple’s IDFA and Google’s Advertising ID) that, like cookies and pixel tags,
may allow us and our service providers to identify your mobile device over
time for advertising purposes in compliance with applicable app store consent
rules.
* ADVERTISING AND CROSS-DEVICE TRACKING –
Truist uses certain Adobe Analytics services and products, which help
companies build websites, applications, and advertisements that seamlessly
flow between all your devices (such as a desktop, laptop, tablet, phone, or
smart watch). The Adobe services recognize which of your devices are linked
through use of technology that includes cookies and your IP address (without
collecting your sensitive personal information). Visit the Adobe website,
opens in new tab for more information on opting out of certain services,
cross-device tracking, and/or to unlink your devices. NOTE: Adobe needs to
install a cookie on your browser to identify that you have opted out. If you
delete the opt-out cookie, or change devices or web browsers, you will need
to opt out again.
* FIREWALLS, PASSCODES, DATA ENCRYPTION, AND OTHER SAFETY FEATURES –
Truist uses these technologies to help secure the information you provide to
us. To learn more about how we safeguard your information online, please
visit our Truist fraud and security center for measures you can take to
protect yourself.
* THIRD-PARTY PLUGINS –
Other companies may have plugins that appear on certain pages of our website
or applications. Some of these, for example, may be from social media
companies (for example, the Facebook “Like” button). These plugins may
collect information, such as information about the pages you visit, and share
it with the company that created the plugin even if you do not click on the
plugin. These third-party plugins and the way they operate are governed by
the privacy policies and terms of the companies that created them.
HOW DOES TRUIST INTERACT WITH ME ONLINE?
ONLINE ADVERTISING ON TRUIST WEBSITES AND APPLICATIONS
Truist advertises its products and services on pages within our sites and on
mobile applications. To make the content and advertising as informative and
useful as possible, Truist may target and personalize content and advertisements
for products and services on our site and within Online Banking (when clients
sign on or off to online accounts with their user ID/password).
If you would prefer to not receive a specific advertisement, content or
offers on Truist authenticated (after signing in) pages, you can click “No
Thanks” to the specific pop-up ad you’re being presented. Note that this will
not prevent you from potentially receiving other ads, content, or offers for a
different product or service. Also note that simply closing the pop-up message
by clicking on the “X” will not register that you do not wish to receive this
specific message again.
ONLINE ADVERTISING ON THIRD-PARTY WEBSITES AND APPLICATIONS
Truist advertises its products and services on websites and applications not
affiliated with Truist. The third-party companies we hire to display these ads
use their own tracking technologies to measure the effectiveness of these ads
and to understand your interests. Many of our third-party partners have their
own privacy policies. We encourage you to review these policies carefully.
Some of our third-party advertising is interest-based and may use information
about your online interests to customize the online ads you see. Truist has
adopted the use of AdChoices offered by the Digital Advertising Alliance, opens
in new tab for our interest-based advertising (excluding ads appearing on
platforms that do not accept the icon). To opt out of interest-based advertising
and conduct a DAA Webchoices Browser Check, visit YourAdChoices, opens in new
tab. Anyone receiving an interest-based ad can click on the displayed icon to
receive more information. YourAdChoices, opens in new tab does not prevent you
from receiving advertisements; instead, it allows you to control whether you
receive interest-based advertisements and from which companies. For additional
options, you may also visit NAI Opt Out of Interest-Based Advertising.
THIRD-PARTY AGGREGATION SERVICES AND TOOLS
Aggregation allows you to gather information from many websites and view that
information in a consolidated format. An example of why you might use a
third-party aggregation tool is if you wanted a comprehensive view of assets and
liabilities held within your financial accounts. If you provide information
about your Truist accounts (including your access information) to an aggregation
service provider, we will consider that as your having authorized all
transactions initiated by that aggregation site. Truist reserves the right to
disable aggregation for any account without notice. If you wish to cancel your
third-party aggregation services, you should also change your password at
Truist.com.
SOCIAL MEDIA
Truist provides experiences on social media platforms such as Facebook,
Instagram, LinkedIn, or Twitter that enable online sharing and collaboration. We
use social media to facilitate social engagement and sharing, when such sharing
is appropriate and safe. Read more about Truist and social media terms and
conditions here. Please note, any content you post, such as pictures,
information, opinions, or any personal information that you make available to
other participants on these social platforms, is subject to the terms of use and
privacy policies of those platforms. Please refer to them to better understand
your rights and obligations with regard to such content.
Given the very public nature of social media, it is critical that we all
safeguard confidential financial information. If you post information on a
Truist site that we feel should be shielded from public view, we will remove it.
This includes not only specific details about your Truist accounts and other
private, confidential information (such as your Social Security number), but
details of information relayed in private conversations between you and Truist
representatives. Please know that in taking down or editing your posts, we are
focusing our experience and best judgment to keep your personal information
safe.
EMAIL
Email transmitted across the internet is normally not protected and may be
intercepted and viewed by others. Therefore, you should refrain from sending any
confidential or private information via unsecured email to Truist. We'll never
ask you to send confidential information to us via email, such as your logon ID,
password, full account numbers, or Social Security number. To secure your
communications with us, use Secure Messaging in online banking.
Occasionally, we will retain the content of your email—and our replies—to
confirm proper responses to your questions and requests, to comply with legal
and regulatory requirements, and to ensure that we consistently deliver an
enjoyable client experience to you.
LINKING TO OTHER SITES
Truist may provide links to non-Truist companies, such as credit bureaus or
merchants, and will notify you when leaving the Truist site. If you choose to
link to websites not controlled by Truist, we are not responsible for the
privacy or security of these sites, including the accuracy, completeness,
reliability or suitability of their information. If you are asked to provide
information on one of these sites, we urge you to carefully study their privacy
policies before sharing.
CONTROL YOUR ONLINE AND OTHER PRIVACY PREFERENCES
In summary, the following links can help you to customize and control your
privacy preferences when interacting with Truist online:
* You can also control your marketing preferences for direct mail, email, and
telemarketing preferences, along with the sharing of your personal
information via our automated voice response line at 888-800-3420, opens in
new tab, or our Client Contact Center.
* Do Not Track and Global Privacy Control
* We will respond to the Global Privacy Control, opens in new tab signal as
explained further in our CCPA Notice at Collection. At this time, we do not
currently respond to other browser “do not track” signals or other
mechanisms that allow you to tell websites you do not want to have online
activities tracked.
* You can also update your email preferences here, opens in new tab.
HOW DOES TRUIST PROTECT MY CHILDREN?
Truist strictly follows the federal guidelines of the Children’s Online Privacy
Protection Act (COPPA), which gives parents control over what type of
information is collected online about their children. We do not knowingly
collect, maintain, or use personally identifiable information from children
under age 13 on our websites. We are not responsible for the data collection and
use practices of nonaffiliated third parties that are linked from our websites.
Visit the Federal Trade Commission’s COPPA Website for more information.
HOW DOES TRUIST PROTECT ME FROM FRAUD AND SECURE INFORMATION?
To protect personal information from unauthorized access and use, we use
security measures that comply with applicable federal and state laws. These
measures may include device safeguards and secured files and buildings as well
as oversight of our third-party service providers to help protect the
confidentiality and security of information. Please visit the Truist Fraud and
Security Center for additional information.
HOW CAN I MAKE SURE MY INFORMATION IS ACCURATE AND USE MY INDIVIDUAL RIGHTS?
Keeping your account information accurate and up to date is very important. If
your account information is incomplete, inaccurate or not current, please visit
the Privacy Center. You can also contact us or call or write to us at
the telephone numbers or appropriate address for changes listed on your account
statements, records, online or other account materials. You can also speak to a
client representative at a branch location, your financial advisor, or an
account representative.
We respond to all requests we receive from individuals wishing to exercise their
data protection rights in accordance with applicable data protection laws. We
will ask you to verify your identity to help us respond efficiently to your
request.
Under non-U.S. data protection laws, you may have the right to complain to a
data protection authority about our collection and use of your personal
information.
WHAT IS TRUIST'S CELLULAR PHONE IDENTITY VERIFICATION STATEMENT?
You authorize your wireless carrier to use or disclose information about your
account and your wireless device, if available, to us or our service provider
for the duration of your business relationship, solely to help them identify you
or your wireless device and to prevent fraud. This Statement of Online Privacy
Practices and Consumer Privacy Notice, opens in new tab detail how we treat your
data.
HOW WILL TRUIST NOTIFY ME ABOUT ONLINE PRIVACY PRACTICES UPDATES?
Truist’s Online Privacy Practices may be revised from time to time, so please
review them periodically. Any changes will become effective when we post the
revised Practices on the site (Please note the effective date listed at the top
of this page). If we revise our Online Privacy Practices in a material way, we
will provide a conspicuous notice on our website when any changes take effect.
HOW CAN I CONTACT TRUIST?
If you have any questions or comments on this notice or our privacy practices
generally, please contact us at 888-294-2265, opens in new tab.
Quick links
English version (PDF), opens in new tab
Spanish version (PDF), opens in new tab
CONSUMER PRIVACY NOTICE
Quick links
English version (PDF), opens in new tab
Spanish version (PDF), opens in new tab
Printable version (PDF), opens in new tab
Rev. 01/2024
Facts: What Does Truist Do With Your Personal Information?
WHY?
Financial companies choose how they share your personal information. Federal law
gives consumers the right to limit some but not all sharing. Federal law also
requires us to tell you how we collect, share, and protect your personal
information. Please read this notice carefully to understand what we do.
WHAT?
The types of personal information we collect and share depend on the product or
service you have with us. This information can include:
* Social Security number and investment experience
* account balances and transaction history
* payment history and credit history
HOW?
All financial companies need to share customers’ personal information to run
their everyday business. In the section below, we list the reasons financial
companies can share their customers’ personal information; the reasons Truist
chooses to share; and whether you can limit this sharing.
Personal Information Reasons we can share your personal information Does Truist
share? Can you limit this sharing? For our everyday business purposes — such as
to process your transactions, maintain your account(s), respond to court orders
and legal investigations, or report to credit bureaus; or, as permitted by law
Yes
No
For our marketing purposes — to offer our products and services to you
Yes
No
For joint marketing with other financial companies
Yes
No
For our affiliates' everyday business purposes — information about your
transactions and experiences
Yes
No
For our affiliates' everyday business purposes — information about your
creditworthiness
Yes
Yes
For our affiliates to market to you
Yes
Yes
For nonaffiliates to market to you
No
We don't share
TO LIMIT OUR SHARING
* Call 1-888-800-3420, opens in new tab — our menu will prompt you through your
choices.
* Visit the Privacy Center at https://privacycenter.truist.com. Go to Sharing
Preferences to limit Affiliate Sharing.
PLEASE NOTE:
If you are a new customer, we can begin sharing your information 30 days from
the date we sent this notice. When you are no longer our customer, we continue
to share your information as described in this notice.
However, you can contact us at any time to limit our sharing.
TO LIMIT OUR SHARING
* Call 1-888-800-3420, opens in new tab — our menu will prompt you through your
choices.
* Visit the Privacy Center at https://privacycenter.truist.com. Go to Sharing
Preferences to limit Affiliate Sharing.
PLEASE NOTE:
If you are a new customer, we can begin sharing your information 30 days from
the date we sent this notice. When you are no longer our customer, we continue
to share your information as described in this notice.
However, you can contact us at any time to limit our sharing.
Questions? Call 1-888-800-3420, opens in new tab
T0016410002
Who we are Who is providing this notice?
This notice is provided by certain specific companies in the Truist family, such
as banks, consumer finance companies, securities broker-dealers, investment
advisors, and mortgage companies.
What we do How does Truist protect my personal information?
To protect your personal information from unauthorized access and use, we use
security measures that comply with federal law. These measures include computer
safeguards and secured files and buildings.
Our employees are bound by our Code of Ethics and policies to access consumer
information only for legitimate business purposes and to keep information about
you confidential.
How does Truist collect my personal information?
We collect your personal information, for example, when you
* open an account or provide account information
* apply for a loan or seek advice about your investments
* give us your employment history
We also collect your personal information from others, such as credit bureaus,
affiliates, or other companies.
Why can't I limit all sharing?
Federal law gives you the right to limit only
* sharing for affiliates’ everyday business purposes—information about your
creditworthiness
* affiliates from using your information to market to you
* sharing for nonaffiliates to market to you
State laws and individual companies may give you additional rights to limit
sharing. [See below for more on your rights under state law.
What happens when I limit sharing for an account I hold jointly with someone
else?
Your choices will apply to everyone on your account.
Definitions Affiliates
Companies related in common ownership or control. They can be financial and
nonfinancial companies.
* Our affiliates include companies with a Truist name; financial companies such
as Sterling Capital Management LLC, GenSpring Holdings, Inc., Regional
Acceptance Corporation, MBT, Ltd., and GFO Advisory Services, LLC.
Nonaffiliates
Companies not related by common ownership or control. They can be financial and
nonfinancial companies.
* Nonaffiliates we share with can include government entities, credit bureaus,
insurance companies, companies that perform marketing services on our behalf,
and companies that assist in servicing your loan(s) or account(s) with us.
Joint marketing
A formal agreement between nonaffiliated financial companies that together
market financial products or services to you.
* Our joint marketing partners include financial institutions such as insurance
companies and financial product or service marketing companies.
OTHER IMPORTANT INFORMATION
DO NOT CALL POLICY:
This is notice of Truist’s Do Not Call Policy under the Telephone Consumer
Protection Act. Truist abides by all federal and state regulations on telephone
usage, including the maintenance of an internal Do Not Call List for consumers
to request to no longer receive telephone solicitations and marketing from
Truist. Consumers who ask to be included on Truist’s internal Do Not Call List
will be removed from future campaigns, including those of Truist affiliates.
This opt out will remain in effect unless the consumer opts back in.
CALIFORNIA:
Under California law, we will not share information we collect about CA
residents with companies outside Truist unless we have your consent or the law
allows. We will limit sharing among Truist entities to the extent required by
California law. For information on our compliance with consumer rights laws,
including the California Consumer Privacy Act (CCPA), please visit
truist.com/privacy.
NEVADA:
We are providing this notice under Nevada state law. If you prefer not to
receive marketing calls from Truist, you may be placed on our internal Do Not
Call List using the options above (see the “To limit our sharing” section, pg.
1). For more information on this Nevada law, contact the Bureau of Consumer
Protection, Office of the Nevada Attorney General, 555 E. Washington Street,
Suite 3900, Las Vegas, NV 89101; Phone: 702.486.3132; Email:
BCPINFO@ag.state.nv.us.
VERMONT:
Under Vermont law, we will not share information we collect about VT residents
with non-Truist entities without your consent or unless the law allows. We also
will not share your creditworthiness information with affiliates without your
consent (this does not cover information about transactions or experiences,
which may be shared with affiliates without consent).
Quick links
CCPA Privacy Notice / Notice At Collection
Personal Information Collected and Purpose for Collection
What we Sell / Share with Third Parties for Cross-Context Behavioral Advertising
and What we Share with Third Parties for Business Purposes
Notice of Right to Opt Out of Sale / Sharing
Notice of Right to Limit Use of Sensitive Personal Information
Retention of Personal Information
Sources of Personal Information
Consumer Rights Under the CCPA
Submitting a Verified Consumer Request
Opt Out Preference Signals
Non-Discrimination
Consumers Under 16 Years of Age
Automated Decision-making
Privacy Center for Requests and Updating Preferences
Updates
CCPA PRIVACY NOTICE / NOTICE AT COLLECTION
Last Updated December 2023
Component ID : "accordionGridLayout-728567594"
Model : "faq"
Position : "left"
Quick Links
CCPA Privacy Notice / Notice At Collection
Personal Information Collected and Purpose for Collection
What we Sell / Share with Third Parties for Cross-Context Behavioral Advertising
and What we Share with Third Parties for Business Purposes
Notice of Right to Opt Out of Sale / Sharing
Notice of Right to Limit Use of Sensitive Personal Information
Retention of Personal Information
Sources of Personal Information
Consumer Rights Under the CCPA
Submitting a Verified Consumer Request
Opt Out Preference Signals
Non-Discrimination
Consumers Under 16 Years of Age
Automated Decision-making
Privacy Center for Requests and Updating Preferences
Updates
Maintaining the privacy and security of your personal information is Truist’s
highest priority. In doing so, we want to provide transparency regarding how and
why your data is collected, how it is used, with whom it may be shared, and how
long it is kept. This notice, as well as Truist’s Consumer Privacy Notice and
Statement of Online Privacy Practices informs consumers how we will interact
with your personal information.
The purpose of this Notice at Collection and CCPA Privacy Notice (“Notice”) is
to provide you with timely notice, at or before the point of collection, of the
details about our practices concerning the privacy of your personal information.
This Notice is directed to consumers who reside in the state of California
(“consumers” or “you”) and relates to personal information covered by the
California Consumer Privacy Act (CCPA). Specifically, this Notice provides
comprehensive information about our online and offline practices, along with
details concerning how you may exercise your California privacy rights and make
requests to access, correct or delete the information that Truist holds about
you. We will not collect additional categories of personal information without
providing you a new Notice at Collection disclosing these categories.
Please note that Truist adheres to an exemption within the CCPA for data
collected pursuant to the Gramm-Leach-Bliley Act (GLBA). This Notice and the
rights described do not apply to information we collect when you apply for or
obtain our financial products and services for personal, family, or household
purposes, which is subject to our Consumer Privacy Notice. This Notice does not
apply to Truist subsidiaries and affiliates unless such subsidiary or affiliate
links to this policy.
The following charts provide specifics about Truist’s practices related to the
collection, use and selling or sharing of personal information:
General Personal Information Categories of Personal Information Collected &
Disclosed Purpose for Collection Purpose for Disclosure A. Identifiers: For
example, real name or alias, address, online identifier, IP address, email
address, account name, SSN, driver’s license number, passport number, or other
similar identifiers.
* Deliver, manage and support products and services, manage relationships and
maintain accounts
* Assess and manage risk
* Manage fraud and financial crimes
* Manage hiring and ongoing employment, such as benefits, and to manage
teammate / organizational performance and staffing
* Meet legal, regulatory, or compliance requirements
* Market our products and services
* Perform services on behalf of another business or entity
* Manage and optimize internal operations purposes
* Support and optimize channels and interactions
* Share for all purposes from “purpose for collection”
B. Personal Information Categories from Cal. Civ. Code § 1798.80I: For example,
name, signature, SSN, physical characteristics or description, address, phone
number, passport number, driver’s license or state ID card number, policy or
account numbers, education, employment, employment history, credit or debit card
numbers, or any other financial, medical or health insurance information.
* Deliver, manage and support products and services, manage relationships and
maintain accounts
* Assess and manage risk
* Manage fraud and financial crimes
* Manage hiring and ongoing employment, such as benefits, and to manage
teammate / organizational performance and staffing
* Meet legal, regulatory, or compliance requirements
* Market our products and services
* Perform services on behalf of another business or entity
* Manage and optimize internal operations purposes
* Support and optimize channels and interactions
* Share for all purposes from "purpose for collections"
C. Characteristics of CA or Federal Protected Classifications: For example,
race, religion, national origin), age (40 and over), gender, sexual orientation,
medical condition, ancestry, pregnancy (includes childbirth, breastfeeding
and/or related medical conditions), familial status, disability, veteran status,
or genetic information.
* Deliver, manage and support products and services, manage relationships and
maintain accounts
* Assess and manage risk
* Manage fraud and financial crimes
* Manage hiring and ongoing employment, such as benefits, and to manage
teammate / organizational performance and staffing
* Meet legal, regulatory, or compliance requirements
* Market our products and services
* Perform services on behalf of another business or entity
* Manage and optimize internal operations purposes
* Support and optimize channels and interactions
* Share for all purposes from “purpose for collection”
D. Commercial Information: For example, records of personal property, products
or services purchased, obtained, or considered, or other purchasing or consuming
histories or tendencies.
* Deliver, manage and support products and services, manage relationships and
maintain accounts
* Assess and manage risk
* Manage fraud and financial crimes
* Manage hiring and ongoing employment, such as benefits, and to manage
teammate / organizational performance and staffing
* Meet legal, regulatory, or compliance requirements
* Market our products and services
* Perform services on behalf of another business or entity
* Manage and optimize internal operations purposes
* Support and optimize channels and interactions
* Share for all purposes from “purpose for collection”
E. Biometric Information: For example, physiological, biological or behavioral
characteristics, including DNA, that can be used to establish individual
identity. Biometric information includes, but is not limited to, imagery of the
iris, retina, fingerprint, face, hand, palm, vein patterns, and voice
recordings, from which an identifier template, such as a faceprint, a minutiae
template, or a voiceprint, can be extracted, and keystroke patterns or rhythms,
gait patterns or rhythms, and sleep, health, or exercise data that contain
identifying information.
* Assess and manage risk (fraud and security detection through identity
verification)
* Manage hiring and ongoing employment, such as benefits, and to manage
teammate / organizational performance and staffing
* Share for all purposes from “purpose for collection”
F. Internet or Other Similar Network Activity: For example, browsing history,
search history, and information regarding a consumer’s interaction with an
Internet Web site, application, or advertisement
* Deliver, manage and support products and services, manage relationships and
maintain accounts
* Assess and manage risk
* Manage fraud and financial crimes
* Meet legal, regulatory, or compliance requirements
* Market our products and services
* Perform services on behalf of another business or entity
* Manage and optimize internal operations purposes
* Support and optimize channels and interactions
* Manage hiring and ongoing employment needs
* Share for all purposes from “purpose for collection”
G. Geolocation Data: For example, information that can be used to determine a
device’s physical location
* Deliver, manage and support products and services, manage relationships and
maintain accounts
* Manage and optimize internal operations purposes
* Support and optimize channels and interactions
* Manage hiring and ongoing employment needs
* Share for all purposes from “purpose for collection”
H. Sensory Data or Recordings: For example, audio, electronic, visual, thermal,
olfactory, or similar information that can be linked or associated with a
particular consumer or household
* To assess and manage risk
* To meet regulatory or compliance requirements
* Manage and Optimize Internal Business Operations
* Support and Optimize Channels and Interaction
* Share for all purposes from “purpose for collection”
I. Professional or Employment-Related Information: For example, compensation,
evaluations, performance reviews, personnel files and current and past job
history.
* Assess and manage risk
* Deliver, manage and support products and services, managing relationships and
maintaining accounts
* Manage hiring and ongoing employment needs such as benefits
* Manage teammate and organizational performance and staffing
* Maintain records around continuing education
* Perform services on behalf of another entity or business
* Meet legal, regulatory or compliance requirements
* Share for all purposes from “purpose for collection”
J. Education Information (defined as information that is not publicly available
personally identifiable information as defined in the Family Educational Rights
and Privacy Act (20 U.S.C. section 1232g, 34 C.F.R. Part 99)): Education records
directly related to a student maintained by an education institution or party
acting on its behalf, for example, non-public information that can be used to
distinguish or trace an individual’s identity in relation to an educational
institution either directly or indirectly through linkages with other
information.
* Assess and manage risk
* Deliver, manage and support products and services, managing relationships and
maintaining accounts
* Manage hiring and ongoing employment needs such as benefits
* Maintain records around continuing education
* Perform services on behalf of another entity or business
* Meet legal, regulatory or compliance requirements
* Share for all purposes from “purpose for collection”
K. Profile Data: For example, inferences drawn from personal information to
create a profile about a consumer reflecting the consumer’s preferences,
characteristics, psychological trends, predispositions, behavior, attitudes,
intelligence, abilities, and aptitudes.
* Deliver, manage and support products and services, manage relationships and
maintain accounts
* Assess and manage risk
* Manage fraud and financial crimes
* Market our products and services
* Manage and optimize internal operations purposes
* Support and optimize channels and interactions
* Share for all purposes from “purpose for collection”
We may also disclose personal information for other purposes at your direction
or with your consent.
Sensitive Personal Information Categories of Sensitive Personal Information
Purpose for Collection Purpose for Disclosure SSN, Driver’s License, State ID
Card, Passport Number
* Deliver, manage and support products and services manage relationships and
maintain accounts
* Assess and manage risk
* Manage fraud and financial crimes
* Manage hiring and ongoing employment, such as benefits, and to manage
teammate / organizational performance and staffing
* Meet legal, regulatory, or compliance requirements
* Perform services on behalf of another business or entity
* Share for all purposes from "purpose for collections"
Account Login, financial account, debit or credit card number when provided with
any security or access code, password or credentials allowing access to an
account
* Deliver, manage and support products and services, manage relationships and
maintain accounts
* Manage fraud and financial crimes
* Manage and optimize internal operations purposes
* Share for all purposes from "purpose for collections"
Precise geolocation
* Deliver, manage and support products and services, manage relationships and
maintain accounts
* Manage and optimize internal operations purposes
* Support and optimize channels and interactions
* Manage hiring and ongoing employment needs
* Share for all purposes from "purpose for collections"
Racial or ethnic origin, religious or philosophical beliefs, or union membership
* Deliver, manage and support products and services, manage relationships and
maintain accounts such as fair lending legal requirements
* Assess and manage risk
* Manage hiring and ongoing employment, such as benefits, and to manage
teammate / organizational performance and staffing, such as collecting
demographic data to ensure employee diversity, equity and inclusion or to
conduct insurance underwriting
* Meet legal, regulatory, or compliance requirements
* Perform services on behalf of another business or entity
* Share for all purposes from "purpose for collections"
Contents of a consumer’s mail, email and text messages (unless Truist is the
intended recipient)
* Requested in limited circumstances to investigate potential violations of
law, regulation or policy in connection with litigation or threatened
litigation
N/A
Genetic Data
N/A
N/A
Biometric information for the purpose of unique identification
* Assess and manage risk (fraud and security detection through identity
verification)
* Manage hiring and ongoing employment, such as benefits, and to manage
teammate / organizational performance and staffing
* Manage and Optimize Internal Business Operations
* Share for all purposes from “purpose for collection”
Health information
* Manage ongoing employment needs such as benefits
* Deliver, manage and support products and services such as insurance
underwriting
* Perform services on behalf of another business or entity
* Share for all purposes from “purpose for collection”
Information concerning sex life or sexual orientation
* Collected when voluntarily disclosed in order to manage employment needs such
as supporting diversity, equity and inclusion efforts
N/A
WHAT WE SELL TO THIRD PARTIES OR SHARE WITH THIRD PARTIES FOR CROSS-CONTEXT
BEHAVIORAL ADVERTISING AND WHAT WE SHARE WITH THIRD PARTIES FOR BUSINESS
PURPOSES
We have sold or shared with third parties for cross-context behavioral
advertising personal information to third parties in the preceding 12 months as
disclosed in the table below. We also share personal information for business
purposes with the third parties described below.
General Personal Information for third parties Categories sold to or shared with
third parties over the last 12 months Categories of third parties to whom this
category of personal information has been sold or shared Categories of third
parties to whom the information was shared for business purposes that are not
considered a sale or share under CA law A. Identifiers
* Ad servers, networks, & exchanges
* Social media platforms
* Online publishers
* Data analytics providers
* Data providers and aggregators
* Advertising services platforms
* Market research companies
* Consumer survey companies
* Affiliates and other entities in the Truist family
* Service Providers that provide various services to us
* Other parties when you authorize or direct us to share your information,such
as when you use a third party service to help manage your financial
information across financial institutions or when you transfer funds from
Truist
* Credit reporting agencies to report on or learn about your financial
circumstances
* Government entities and other third parties as needed for legal or similar
purposes
B. Personal Information Categories from Cal. Civ. Code § 1798.80(e)
N/A
* Affiliates and other entities in the Truist
* Service Providers that provide various services to us
* Other parties when you authorize or direct us to share your information, such
as when you use a third party service to help manage your financial
information across financial institutions or when you transfer funds from
Truist
* Credit reporting agencies to report on or learn about your financial
circumstances
* Government entities and other third parties as needed for legal or similar
purposes
C. Characteristics of CA or Federal Protected Classifications
N/A
* Affiliates and other entities in the Truist family
* Service Providers that provide various services to us
* Other parties when you authorize or direct us to share your information, such
as when you use a third party service to help manage your financial
information across financial institutions or when you transfer funds from
Truist
* Credit reporting agencies to report on or learn about your financial
circumstances
* Government entities and other third parties as needed for legal or similar
purposes
D. Commercial Information
* Ad servers, networks, & exchanges
* Social media platforms
* Online publishers
* Data analytics providers
* Data providers and aggregators
* Advertising services platforms
* Market research companies
* Consumer survey companies
* Affiliates and other entities in the Truist family
* Service Providers that provide various services to us
* Other parties when you authorize or direct us to share your information, such
as when you use a third party service to help manage your financial
information across financial institutions or when you transfer funds from
Truist
* Credit reporting agencies to report on or learn about your financial
circumstances
* Government entities and other third parties as needed for legal or similar
purposes
E. Biometric Information
N/A
* Affiliates and other entities in the Truist family
* Service Providers that provide various services to us
F. Internet or Other Similar Network Activity
* Ad servers, networks, & exchanges
* Social media platforms
* Online publishers
* Data analytics providers
* Data providers and aggregators
* Advertising services platforms
* Market research companies
* Consumer survey companies
* Affiliates and other entities in the Truist family
* Service Providers that provide various services to us
* Other parties when you authorize or direct us to share your information, such
as when you use a third party service to help manage your financial
information across financial institutions or when you transfer funds from
Truist
G. Geolocation Data
N/A
* Service Providers that provide various services to us
H. Sensory Data or Recordings
N/A
* Affiliates and other entities in the Truist family
* Service Providers that provide various services to us
I. Professional or Employment-Related Information
N/A
* Affiliates and other entities in the Truist family
* Service Providers that provide various services to us
* Other parties when you authorize or direct us to share your information
* Credit reporting agencies to report on or learn about your financial
circumstances
* Government entities and other third parties as needed for legal or similar
purposes
J. Education Information
N/A
* Service Providers that provide various services to us
K. Profile Data
* Ad servers, networks, & exchanges
* Social media platforms
* Online publishers
* Data analytics providers
* Data providers and aggregators
* Advertising services platforms
* Market research companies
* Consumer survey companies
* Service Providers that provide various services to us
Sensitive Personal Information for third parties Categories sold to or shared
with third parties over the last 12 months Categories of third parties to whom
this category of personal information has been sold or shared Categories of
third parties to whom the information was shared for business purposes that are
not considered a sale or share under CA law Social Security Number, Driver’s
License, State Identification Card, or Passport Number
N/A
* Affiliates and other entities in the Truist family
* Service Providers that provide various services to us
* Other parties when you authorize or direct us to share your information
* Credit reporting agencies to report on or learn about your financial
circumstances
* Government entities and other third parties as needed for legal or similar
purposes
Account log-in, financial account, debit card, or credit card number when
provided with any required security or access code, password, or credentials
allowing access to an account
N/A
* Service Providers that provide various services to us
Precise geolocation
N/A
* Service Providers that provide various services to us
Racial or ethnic origin, religious or philosophical beliefs, or union membership
N/A
* Service Providers that provide various services to us
Contents of a consumer’s mail, email, and text messages (unless we are the
intended recipient of the communication)
N/A
N/A
Genetic Data
N/A
N/A
Biometric information for the purpose of unique identification
N/A
* Affiliates and other entities in the Truist family
* Share for all purposes from “purpose for collection”
Health information
N/A
* Affiliates and other entities in the Truist family
* Service Providers that provide various services to us
* Other parties when you authorize or direct us to share your information
* Government entities and other third parties as needed for legal or similar
purposes
Information concerning sex life or sexual orientation
N/A
N/A
NOTICE OF RIGHT TO OPT OUT OF SALE/SHARING
You may at any time direct Truist to stop selling or sharing your personal
information, which is called the “Right to Opt Out.” Once you make an opt out
request, Truist will comply within 15 business days, and will wait at least 12
months before asking you to reauthorize sales or sharing.
You may exercise your Right to Opt Out of Sale/Sharing in the following ways:
To opt out of tags, cookies, pixels that collect information when you visit
Truist.com
* Click Do Not Sell or Share My Personal Information to use the interactive
form, or
* Submit your request through a preference signal, described further in the
section titled "Opt Out Preference Signals"
To opt out of other personal information sold to or shared with third parties
* Submit a request through the Truist Privacy Center,, opens in new tab or
* Call the Truist Privacy Line at 888-294-2265, opens in new tab
NOTICE OF RIGHT TO LIMIT USE OF SENSITIVE PERSONAL INFORMATION
You have the right to limit our use and disclosure of your sensitive personal
information collected by Truist for the purpose of inferring characteristics
about you. This is called the “Right to Limit”.
However, you do not have the right to limit certain uses and disclosures of your
sensitive personal information for the following business purposes:
* Providing our goods and services reasonably expected of an average consumer,
* Preventing, detecting, and investigating security incidents affecting
personal information, provided that the use of personal information is
reasonably necessary and proportionate for this purpose,
* Resisting malicious, deceptive, fraudulent, or illegal actions against us and
prosecuting those responsible for those actions, provided that the use of
personal information is reasonably necessary and proportionate,
* Ensuring the physical safety of an individual, provided that the use of
personal information is reasonably necessary and proportionate for this
purpose,
* Short-term, transient use, including non-personalized advertising shown as
part of a consumer’s current interaction with us, provided that we do not
build a profile about the consumer or alter the consumer’s experience outside
their current interaction with us,
* Performing services on behalf of another business (e.g., maintaining
accounts, processing orders or transaction),
* Verifying or maintaining the quality or safety of a service or device that is
owned, manufactured, manufactured for, or controlled by us, or improving,
upgrading, or enhancing the services or device owned, manufactured,
manufactured for, or controlled by us,
* Any collection or processing that is not for the purpose of inferring
characteristics about you.
You may exercise your Right to Limit by:
1. Submitting a request through the Truist Privacy Center, opens in new tab.
- On the landing page, select whether you have a Truist online account. If so,
sign in.
- Select Information Sharing Preferences and complete form to verify your
identity
- Select “Limit the Use of Sensitive Personal Information”
2. Calling Truist’s Privacy Line at 888-294-2265, opens in new tab.
RETENTION OF PERSONAL INFORMATION
Truist has established product and business-level criteria for retention and
disposal according to business requirements, laws, regulations, and applicable
industry standards.
SOURCES OF PERSONAL INFORMATION
Truist collects information from various sources, including:
* Directly from you or your guardians/representatives
* Service providers that support our business operations (e.g., data analytics
providers)
* Websites, mobile applications, and social media
* Our affiliates or subsidiaries
* Outside merchants or business partners such as credit card or lending
partnerships, or corporate clients
* Public records or publicly available data
* Data brokers
* Advertising networks
* Government entities
CONSUMER RIGHTS UNDER THE CCPA
Right to Know / See Data Request
You have the right to request that Truist disclose categories or specific pieces
of personal information we have collected about you over the last 12 months, the
categories of sources from which that information was collected, the business or
commercial purpose(s) for which the information was collected, sold, or shared
with third parties for cross context behavioral advertising, and the categories
of third parties with whom we share personal information.
Right to Correct
You have the right to request correction of inaccurate personal information
maintained by Truist. In many instances, such updates are best made by logging
into your online account or employee portals, calling 1-844-4TRUIST, or visiting
a branch, and some corrections may require specific documentation to be provided
as required by law. If you provide us documentation, it will only be used or
maintained for the purpose of correcting the information and complying with our
recordkeeping requirements under the CCPA. Truist also provides the Privacy
Center and privacy request line as described below.
Right to Delete
You have the right to request deletion of personal information that Truist has
collected, subject to certain exceptions. For example, we may deny your request
if retaining the information is necessary for us to complete a transaction you
requested or comply with our legal obligations.
SUBMITTING A VERIFIED CONSUMER REQUEST
Consumers are welcome to submit right to know, correction, or deletion requests
by visiting our Privacy Center, opens in new tab or by calling 888-294-2265,
opens in new tab.
All requests must be verified prior to receiving a response, using Truist
authentication protocols. Requesters will be asked to supply certain basic
personal information to enable us to verify the request against our records,
such as name, Social Security number, and address. Information submitted for
verification purposes will only be used to verify the requestor’s identity
and/or authority to make a request on another’s behalf.
Requests made on another person’s behalf can only be accepted upon receipt of
documentation that the requestor is an authorized agent, parent, or legal
guardian of the consumer whose information is being requested. This will require
the submission of a valid Power of Attorney, Birth Certificate, approved Truist
authorization form, Guardianship Order, or other court order granting authority
to receive information, as appropriate.
Upon submission of a request, consumers will receive an initial confirmation of
receipt within 10 days. We will respond to your request within 45 days (unless
an extension of up to 45 additional days is requested, upon which the consumer
will receive notice and an explanation for the extension).
Please note Truist is also a service provider to business clients and may not
fulfill requests pertaining to personal information we process on their behalf.
For example, we offer payroll services to small businesses or payment processing
services to retail merchants. If you are an employee, customer, representative,
or otherwise associated with one of these clients, we encourage you to reach out
to the business directly to exercise your rights specific to this information.
OPT OUT PREFERENCE SIGNALS
Your internet browser may give you more control over your privacy preferences
via a Global Privacy Control (GPC) signal. This is a setting in your browser
that notifies the websites you visit of your preferences to opt out of selling
or sharing your personal information under California law. If you have opted out
via the GPC signal, Truist sites will recognize this signal and process your
preference automatically as it pertains to tags, cookies and pixels that collect
personal information when you visit Truist.com. Please note, you will need to
enable the signal on each browser that you use, as the signal is processed at
the browser-level and is not applied if you visit Truist.com from a different
browser or device that does not have the GPC signal enabled. When you have
authenticated into Truist Privacy Center from a browser with GPC enabled, Truist
will automatically apply that opt out preference to offline data that we have
about you. To opt out without GPC enabled, see the section Notice of Right to
Opt Out of Sale/Sharing above.
NON-DISCRIMINATION
The submission of any CCPA request will have no impact on the service and/or
pricing you receive from Truist. It will not result in any denial of goods or
services, or different prices, rates or quality of goods or services, nor will
it result in retaliation against an employee, applicant, or independent
contractor.
CONSUMERS UNDER 16 YEARS OF AGE
Truist products and services are not intended for consumers under the age of 16,
and we do not knowingly collect information from children under the age of 16
without consent. Truist does not knowingly sell the personal information of
minors under the age of 16 or share such information for cross-contextual
advertising.
AUTOMATED DECISION-MAKING
You have the right to opt out of Truist’s use of your personal information for
certain automated decision-making and/or profiling purposes. This opt out can be
accomplished by visiting the Truist Privacy Center, opens in new tab.
PRIVACY CENTER FOR REQUESTS AND UPDATING PREFERENCES
Through the Truist Privacy Center, opens in new tab, you can submit requests to
see, delete and edit information we’ve collected and update your sharing and
marketing preferences.
UPDATES
This Notice may be revised from time to time, so please review this page
periodically. Any changes will become effective when we post the revised notice
on the site (please note the effective date listed at the top of this page).
Our annual report showing request metrics for the previous calendar year can be
found here, opens in new tab.
CONTACT US
If you have any questions or comments on this notice or our privacy practices
generally, please contact us at 888-294-2265, opens in new tab. You can also
visit www.truist.com/privacy for additional information.
Component ID : "accordionGridLayout-464338858"
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Disclosures
DISCLOSURES
Truist Bank, Member FDIC. © 2025 Truist Financial Corporation. Truist, the
Truist logo and Truist Purple are service marks of Truist Financial Corporation.
Equal Housing Lender
INVESTMENT AND INSURANCE PRODUCTS:
* Are Not FDIC or any other Government Agency Insured
* Are Not Bank Guaranteed
* May Lose Value
TRUIST is a service mark of Truist Financial Corporation (Truist) and its
affiliates.
Services provided by Truist Financial Corporation (Truist) affiliates: Banking
products and services, including loans and deposit accounts, provided by Truist
Bank, Member FDIC. Trust and investment management services provided by Truist
Bank. Securities, brokerage accounts and /or annuities offered by Truist
Investment Services, Inc., an SEC registered broker-dealer, and member FINRA and
SIPC, and a licensed insurance agency. Investment advisory services offered by
Truist Advisory Services, Inc. and GFO Advisory Services, LLC, SEC registered
investment advisers. Some insurance products offered by Truist Investment
Services, Inc. Other insurance products offered by McGriff Insurance Services,
LLC (McGriff), Kensington Vanguard National Land Services, LLC (Kensington
Vanguard) and Crump Life Insurance Services, LLC (Crump). Truist Life Insurance
Services (TLIS) is a division of Crump, Arkansas License #100103477. Variable
insurance material is for broker-dealer or registered representative use only.
Variable products distributed by P.J. Robb Variable (PJRV), LLC, Arkansas
License #100110185. Member FINRA, opens in new tab.
McGriff, Kensington Vanguard, Crump, TLIS, and PJRV are not affiliated with
Truist Financial Corporation or any of its subsidiaries.
Truist Securities is a trademark of Truist Financial Corporation. Truist
Securities is a trade name for the corporate and investment banking services of
Truist and its subsidiaries. All rights reserved. Securities and strategic
advisory services are provided by Truist Securities, Inc., member FINRA, opens
in new tab and SIPC, opens in new tab. Lending, financial risk management, and
treasury management and payment services are offered by Truist Bank.
Mortgage products and services are offered through Truist Bank. All Truist
mortgage professionals are registered on the Nationwide Mortgage Licensing
System & Registry (NMLS), which promotes uniformity and transparency throughout
the residential real estate industry. Search the NMLS Registry, opens in new
tab.
Comments regarding tax implications are informational only. Truist and its
representatives do not provide tax or legal advice. You should consult your
individual tax or legal professional before taking any action that may have tax
or legal consequences.
"Truist Advisors" may be officers and/or associated persons of the following
affiliates of Truist, Truist Investment Services, Inc., and/or Truist Advisory
Services, Inc. Truist Wealth, International Wealth, Center for Family Legacy,
Business Owner Specialty Group, Sports and Entertainment Group, and Legal and
Medical Specialty Groups are trade names used by Truist Bank, Truist Investment
Services, Inc., and Truist Advisory Services, Inc.
LIMITED ENGLISH PROFICIENCY SUPPORT:
Applications, agreements, disclosures, and other servicing communications
provided by Truist Bank and its subsidiary businesses will be provided in
English. As a result, it will be necessary for customers to speak, read and
understand English or to have an appropriate translator assisting them. Truist
offers the following resources for consumers that have Limited English
Proficiency:
* Multilingual teammates available at our Multicultural Banking Centers
* Materials for some products and services are available in Spanish, Korean,
Vietnamese, Mandarin, and other languages spoken in the communities we serve.
* Phone assistance in Spanish at 844-4TRUIST (844-487-8478), option 9. For
assistance in other languages please speak to a representative directly.
NEW YORK CITY RESIDENTS:
Translation or other language access services may be available. When calling our
office regarding collection activity, if you speak a language other than English
and need verbal translation services, be sure to inform the representative. A
description and translation of commonly-used debt collection terms is available
in multiple languages at http://www.nyc.gov/dca., opens in new tab
* Limited English Proficiency Support
* New York City residents
BORROWERS WITH LIMITED ENGLISH PROFICIENCY (LEP) NEEDING INFORMATION CAN USE THE
FOLLOWING RESOURCES:
* The Consumer Financial Protection Bureau (CFPB) offers help in more than 180
languages, call 855-411-2372 from 8 a.m. to 8 p.m. ET, Monday through Friday
for assistance by phone.
* CFPB additional resources for homeowners seeking payment assistance in 7
additional languages: Spanish, Traditional Chinese, Vietnamese, Korean,
Tagalog, and Arabic.
www.consumerfinance.gov/coronavirus/mortgage-and-housing-assistance/help-for-homeowners/,
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