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Effective URL: https://www.papercut.com/support/
Submission: On June 17 via manual from SG — Scanned from SG
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Hey there! We use cookies. Why? They let us personalize content, track usage, and analyze data on our end to improve your experience. To learn more about the different cookies we’re using, check out our Privacy Policy. OK, I understand Skip to content URGENT security message for all NG/MF customers Language Choose your language * No results * Global (English) * Français (Français) * España (Español) * Deutschland (Deutsche) * Suomi (Suomalainen) * Italia (Italiano) * Nederland (Nederlands) * Portugal (Português) * Россия (Pусский) * Sverige (Svenska) * Bolivia (Español) * Brazil (Português) * Colombia (Español) * Ecuador (Español) * El Salvador (Español) * República Dominicana (Español) * Guatemala (Español) * Honduras (Español) * Mexico (Español) * Nicaragua (Español) * Panamá (Español) * Paraguay (Español) * Peru (Español) * Uruguay (Español) * Venezuela (Español) * 中国(简体中文) * 台灣(繁體中文) * 香港(繁體中文) * 日本 (日本語) * ประเทศไทย (ไทย) Login Choose your login * No results * PaperCut Hive * PaperCut Pocket * Partner Portal * Students / Teachers Support Search Software Our products * PaperCut MF Powerful print management server for printers and MFDs * PaperCut Hive Complete cloud-native print management for business * PaperCut NG DIY print management server for everyone * PaperCut Pocket Cloud print management solution for businesses with simple needs * Compare features PaperCut Product Suite comparison Free tools * PaperCut Mobility Print A free Google Cloud Print alternative * PaperCut QRdoc The power of digital documents – on paper * PaperCut Views Real-time print analytics, insights and forecasts Sustainability * PaperCut Grows Grow your sustainability story. In the percolator * Projects in beta Features in progress Popular Features * Print rooms Track and manage all your printing activity * Forest Positive Printing Go further than waste reduction * Print Deploy Print queues made easy * Microsoft Universal Print Take control of your Universal Print environment Speak with sales Solutions By industry * High school / K-12 * Higher education * Healthcare * Local government * Legal * SMB * Enterprise * Coworking * Life sciences By topic * Print security * Reduce costs * Reduce effort * Improve user experience * Hybrid work By job type * Sysadmin * IT manager * SMB Owner What our customers say “Sustainability is very important to Google nowadays,” says Ofer. “So the idea that we could literally save paper on printing was appealing to us from the get-go.” Ofer Bar-Zakai, Google, US * Customer Stories 100 million delighted users and counting. Read their stories * Reviews See what our customers say Speak with sales Resources Discover everything we do * Easy printing We’ve simplified printing for you and your end-users * Cloud and print Review our full suite of management solutions for cloud * Waste control Explore why this should be important to everyone * Scanning We’ve made scanning easier and more secure * Overview Explore all our products, and find real-world examples Popular Resources * Grid® Report for Print Management | Spring 2024 * Complete Guide to Printing in Education * Get Print Resiliency and Security Without Servers * Securing Your Print System with PaperCut Whitepaper * Find more Reports, White Papers, Customer Stories, Ebooks and more Click-through demos * DemosNew! Discover product features with interactive, self-guided walkthroughs Have a read * Blog Read our latest news in tech, product updates, and more Support * Overview * Help Center * Manuals * Knowledge base * Known issues * FAQs Speak with sales Software Our products * PaperCut MF Powerful print management server for printers and MFDs * PaperCut Hive Complete cloud-native print management for business * PaperCut NG DIY print management server for everyone * PaperCut Pocket Cloud print management solution for businesses with simple needs * Compare features PaperCut Product Suite comparison Free tools * PaperCut Mobility Print A free Google Cloud Print alternative * PaperCut QRdoc The power of digital documents – on paper * PaperCut Views Real-time print analytics, insights and forecasts Sustainability * PaperCut Grows Grow your sustainability story. In the percolator * Projects in beta Features in progress Popular Features * Print rooms Track and manage all your printing activity * Forest Positive Printing Go further than waste reduction * Print Deploy Print queues made easy * Microsoft Universal Print Take control of your Universal Print environment Speak with sales Solutions By industry * High school / K-12 * Higher education * Healthcare * Local government * Legal * SMB * Enterprise * Coworking * Life sciences By topic * Print security * Reduce costs * Reduce effort * Improve user experience * Hybrid work By job type * Sysadmin * IT manager * SMB Owner What our customers say “Sustainability is very important to Google nowadays,” says Ofer. “So the idea that we could literally save paper on printing was appealing to us from the get-go.” Ofer Bar-Zakai, Google, US * Customer Stories 100 million delighted users and counting. Read their stories * Reviews See what our customers say Speak with sales Resources Discover everything we do * Easy printing We’ve simplified printing for you and your end-users * Cloud and print Review our full suite of management solutions for cloud * Waste control Explore why this should be important to everyone * Scanning We’ve made scanning easier and more secure * Overview Explore all our products, and find real-world examples Popular Resources * Grid® Report for Print Management | Spring 2024 * Complete Guide to Printing in Education * Get Print Resiliency and Security Without Servers * Securing Your Print System with PaperCut Whitepaper * Find more Reports, White Papers, Customer Stories, Ebooks and more Click-through demos * DemosNew! 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BROWSE OUR RESOURCES Help Center Knowledge base Product manuals Known issues FAQs TALK WITH A PRODUCT EXPERT Select tab Select product for support information PaperCut MF PaperCut Hive PaperCut NG PaperCut Pocket TAILORED HELP FROM YOUR LOCAL PAPERCUT CONTACT PaperCut MF is supported by the amazing people in our network of partners - they’ve always got a clear line through to us. They’ll combine their local knowledge with our technical expertise to resolve any question or problem - from licensing to technical problems - no matter what your location. To find your PaperCut Partner 1. Log in to your PaperCut MF Admin web interface and head to the 'Help' page (or the 'About' page in older versions). 2. Look in the ‘Sales and Solutions Contact’ and ‘Technical Support’ sections to find your local partner or contact. 3. Get in touch with them for help. TAILORED HELP FROM YOUR LOCAL PAPERCUT CONTACT PaperCut Hive is supported by the amazing people in our network of experienced and certified resellers and ASCs (Authorized Solution Centers) – they've always got a clear line through to us. They’ll combine their local knowledge with our technical expertise to resolve any question or problem - from licensing to technical problems - no matter what your location. To find your PaperCut Partner 1. Log in to your PaperCut Hive Admin console, then in the top-right menu, click ‘Billing & Subscription’. 2. Go to the ‘Tech Support’ section and find your local partner. 3. Get in touch with them for help. GET HELP FROM PAPERCUT Submitting a ticket or starting a live chat is your quickest way to a solution, but we're happy to hash things out over the phone as well. SUBMIT A TICKET SUBMIT A TICKET CALL US GET HELP FROM PAPERCUT Submitting a ticket or starting a live chat is your quickest way to a solution, but we're happy to hash things out over the phone as well. SUBMIT A TICKET SUBMIT A TICKET CALL US POPULAR KNOWLEDGE BASE ARTICLES POPULAR END USER ARTICLES How do I log in? How do I get a refund for my failed print job? How do I redeem my top-up card? How to uninstall the PaperCut User Client Revoking PaperCut’s access to my Cloud Storage POPULAR TECHNICAL ARTICLES How to Migrate from Google Cloud Print to Mobility Print Upgrading PaperCut MF & NG (update procedure) Firewall Ports used by NG & MF Comparing Google Cloud Print and PaperCut Mobility Print POPULAR LICENSING AND SALES ARTICLES I’ve lost my license. How do I get a copy? PaperCut's Upgrade Policy Professional Services for PaperCut MF What is the difference between PaperCut NG and PaperCut MF Becoming a PaperCut Reseller VIEW OUR KNOWLEDGE BASE BACK THIS FEATURE NEEDS FUNCTIONAL COOKIES. TO ACCESS THIS OPTION, YOU'LL NEED TO CHANGE YOUR COOKIE PREFERENCES TO ALLOW FUNCTIONAL COOKIES. UPDATE COOKIE PREFERENCES > READY TO GET STARTED? Compare our products or dive a little deeper into product solutions. COMPARE OUR PRODUCTS TRY FOR FREE Subscribe to PaperCut communications braze_id braze_device_id * Yes, subscribe me to PaperCut news, offers, product updates, newsletters and events. * By filling out and submitting this form, you agree that you have read our Privacy Policy, and agree to PaperCut handling your data in accordance with its terms. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. 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