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ZOOMINFO PRIVACY POLICY
* ABOUT
Updated: January 1, 2024
Effective: January 15, 2024
PDF Version
ZoomInfo Technologies LLC (“ZoomInfo”) understands that you care about how
information about you is used. This Privacy Policy (the “Policy”) explains
how we collect information pertaining to businesses and business people
(“Business Information”) and all other types of information, including
personal information, through our online services (the “Services”), website,
and mobile applications (collectively with the Services, the “Site”); how we
maintain, use, and share that information; and how you can manage the way
information about you is handled.
“ZoomInfo” for purposes of this Privacy Policy includes ZoomInfo Technologies
LLC, a Delaware limited liability company, and its affiliates.
For individuals residing in the EEA, the UK, or Switzerland, please click
here to find out more information.
For information specific to residents of states with privacy laws, click here
to find out more about your privacy rights under applicable state law(s).
* I. INTRODUCTION
This brief summary of certain information in this Policy is intended to help
you quickly understand what ZoomInfo is, how you can opt out of our database,
and the potential outcomes of remaining in our database.
ZoomInfo collects business contact and similar information related to
individuals when they are working in their professional or employment
capacity and uses this information to create professional profiles of
individuals and profiles of businesses. We provide this information to our
customers, who are businesses trying to reach business professionals for
their own business-to-business sales, marketing, and recruiting activities.
You can opt out of our database by visiting our Privacy Center. At the
Privacy Center you can also submit an access request or claim your
professional profile and update your profile information. Using the Privacy
Center is the quickest and easiest way to access your information or have it
deleted or corrected. However, if you prefer to email or call us, our contact
information is listed under the “Contact Us” section at the end of this
Policy.
By remaining in our database, you may be contacted by our customers when they
are conducting their business-to-business sales, marketing, and recruiting
activities. Communications you receive from our customers may be relevant to
your profession or employment role, but we cannot guarantee that you will
find such communications to be relevant or of interest to you.
* II. HOW WE COLLECT INFORMATION
ZoomInfo collects data about people and companies through multiple channels,
including the web, information provided by our users and customers,
information licensed from other companies, and research from our in-house
research team. Click on each dropdown below to learn more about how we
collect information and the types of information we collect.
* A. WHERE DOES ZOOMINFO GET THE BUSINESS INFORMATION FOR ITS PROFESSIONAL
AND BUSINESS PROFILES?
ZoomInfo creates profiles of companies (“Business Profiles”) and
individuals in their professional capacity (“Professional Profiles”). Once
we have collected Business Information about a person or company, we may
combine multiple data points regarding a single person or company into a
Professional or Business Profile. The resulting directory of Professional
and Business Profiles (the “Directory”) is then made available to the
users of the Site, our customers, and our partners. Business Information
that may be provided in a Professional Profile includes name, email
address (including business and/or other email addresses, such as
“freemails” like Gmail, Yahoo, Hotmail, etc.), job title and department,
phone number (general or direct business numbers, faxes, and/or mobile
numbers), company name, postal address of company and business-related
postal address of the person, employment history, and education history.
Professional Profiles may also include links to articles by, about, or
quoting an individual, and links to an individual’s social media profiles.
ZoomInfo obtains the data for its Professional and Business Profiles in
several ways, including:
1. Our search technology scans the web and gathers publicly available
information.
2. We license information from other companies.
3. Our users and customers contribute information about themselves or
other people and companies.
4. Through market research surveys, phone interviews, and other research
conducted by our in-house research team.
ZoomInfo also makes certain limited Business Information from its
Professional Profiles publicly available in our directory pages on our
Site (the “Public Directory”). The categories of Business Information that
may be made available in the Public Directory include, but are not limited
to, past or current name, company, company headquarters telephone number,
office address, job title, previous professional experience, professional
memberships and affiliations, education information, and/or web links to
articles recently written by or about the featured individual.
* B. HOW DOES ZOOMINFO LITE (FORMERLY COMMUNITY EDITION) AND THE ZOOMINFO
CONTACT CONTRIBUTOR WORK?
ZoomInfo offers a service called ZoomInfo Lite (formerly “Community
Edition”). When subscribing to ZoomInfo Lite, a user may install software
offered on the Site known as the ZoomInfo Contact Contributor (the
“Software”) or otherwise provide ZoomInfo with access to the user’s email
account. If a user installs the Software or otherwise provides ZoomInfo
access to an email account, the user allows ZoomInfo to access certain
Business Information stored by the application that the user’s computer
uses to manage the user’s email and contacts, known as an “email client”
(e.g., Microsoft Outlook) or stored by a provider of cloud services for
email (e.g., Google). If required to access this Business Information
stored on the user’s computer’s email and contact application(s), the user
may need to provide ZoomInfo with the necessary username and password
information. We use this Business Information to improve the size and
quality of our Directory. In exchange for allowing this access, the user
receives credits for use on ZoomInfo Lite at no charge under specified
terms and conditions (available at /legal/ce-terms-conditions). A user may
also access ZoomInfo Lite without providing ZoomInfo such information from
their email by signing up with their email address instead of connecting
their Google or Office 365 account directly. Such users will receive fewer
monthly credits than a user contributing Business Information as described
above.
Information that may be collected from the user’s email client includes
the following, if available:
* Name
* Email address
* Job title and department
* Phone numbers (general or direct business numbers, faxes and/or mobile
numbers)
* Company name
* Postal address of company
* Business-related postal address of person
* Corporate website URLs
* Social media URLs
* Metadata such as Internet Protocol addresses, the dates email messages
are sent or received, and subject line information
* Email addresses, names, and job titles of recipients and senders
To ensure the integrity of the Directory, we take the following steps:
* Business Information Only – Emails sent to ZoomInfo Lite users from
consumer-oriented email services (or “freemails”) such as Gmail,
Hotmail, or Yahoo, are disregarded.
* Unattributed – We do not disclose who contributed particular
information using the ZoomInfo Contact Contributor software or other
contribution methods, except as discussed below. (See “Disclosures to
Service Providers,” “Disclosures for Legal Reasons,” and “Disclosures
to a Buyer of the Company”)
* Opt-Out – Anyone added to the Directory may request to be removed at
any time, via email, web, our toll-free number, or by writing to us at
the Contact Us address below. We will fulfill such requests as promptly
as we can, and in any event within any time period that may be required
by applicable law.
ZoomInfo does not “read” the body of email messages; our technology
automatically extracts only the data we describe in this Policy. We do not
collect data from custom fields or notes in the email client.
Information extracted may continue to be shared as described above as long
as the Software remains installed or the user continues to allow
ZoomInfo’s access to the user’s email account. To stop sharing information
with ZoomInfo, a user can uninstall the Software at any time or disable
ZoomInfo’s access to the user’s email account through the user’s email
account settings. Information that has previously been shared with
ZoomInfo cannot be unshared by disabling the Software.
* C. HOW DOES ZOOMINFO HANDLE CUSTOMER INFORMATION?
Customer Information Collected. ZoomInfo may collect the following
information from or regarding its customers: (1) personal contact
information regarding users of the Services (“User Information”); (2)
information uploaded or otherwise provided to our system by a user of the
Services (“Uploaded Information”); (3) usage logs regarding the use of the
Site and Services, including logins and other actions taken, time stamps,
IP address, device or other ID, and other usage data (“Usage Logs”); and
(4) any other information from or relating to users of our Services
(“Related Information”) (collectively, “Customer Information”).
Certain users may be provided access to the Services through a company’s
license agreement. Such company may require that one or more
administrators have global rights to access any and all information of
every user who accesses the Services through that company’s ZoomInfo
account. Questions or concerns regarding the rights of other individuals
in your company to access your information should be addressed to your
company.
Use of Customer Information. Customer Information may be used for
ZoomInfo’s legitimate business interests in connection with a customer or
its users’ use of the Site, including to respond to user inquiries and
fulfill user requests, complete transactions, provide customer service,
send administrative information, and to personalize user experience with
the Site. We may use Customer Information to better our understanding of
our users in general and to test, develop, improve, and enhance our
Services and Site. We may use Customer Information to contact customers or
their users in the future about services, promotions, opportunities, and
other general information about ZoomInfo. We may use Customer Information
to investigate and prosecute potential breaches of ZoomInfo’s security or
license agreements.
ZoomInfo will not disclose Customer Information to any third party except
in connection with a legitimate use as set forth in this Policy, in
connection with a bona fide legal dispute to which such information is
relevant, in response to valid, compulsory legal process, in response to a
valid data subject request where required by applicable law, or as
otherwise required by law. ZoomInfo will, whenever possible, obtain
confidentiality agreements from any service provider to whom Customer
Information is disclosed and ensure any recipient service providers are
committed to employing appropriate technological security measures.
ZoomInfo employs reasonable security and back-up procedures to protect
Customer Information. However, in the unlikely event there is a loss or
corruption of Customer Information, ZoomInfo is not responsible or liable
for such loss or corruption. We encourage our users to retain copies of
all Uploaded Information on their own system.
* D. HOW ELSE DOES ZOOMINFO COLLECT INFORMATION?
Information submitted or otherwise collected through our Site. Visitors to
our Site may choose to submit their name, email address, phone number,
and/or other information so that they can learn more about our Services,
register to take part in a ZoomInfo-sponsored event, participate in a
survey, contest, or sweepstakes, or apply to ZoomInfo’s open job
positions, among other things. By accessing, using, and/or submitting
information through the Site, including by filling out forms on our
website, regardless of whether the form is ultimately submitted, a user of
the Site consents to the practices described in this Policy with regard to
the information collected about them. If you do not agree with this
Policy, you should not submit any information through our Site and you
must delete all cookies from your browser cache after visiting the Site
and refrain from visiting or using the Site.
Managing Professional Profiles. ZoomInfo allows any person to claim their
Professional Profile and to update the information listed about them in
their Professional Profile. We use the information submitted to update a
Professional Profile solely for purposes of verifying the submitter’s
identity, updating their Professional Profile information, and honoring
their privacy preferences. For additional information, see the “Your
Choices” section below.
Use of our Services. In order to use certain ZoomInfo Services, users may
be required to register. From time to time, we may send information about
our products and services to a user’s email address. Recipients are
provided with an opportunity to opt out of receiving such emails. We may
also communicate with users regarding their use of our Services or Site,
including changes to this Policy. Users may have the option to provide
additional information when completing surveys in connection with the use
of Comparably. Information that may be collected includes information such
as age, gender, education, employment history, job titles, salary, years
of experience, and benefit information and is governed by Comparably’s
privacy policy, available here. A more detailed description of how we may
collect and use Customer Information can be found in the “Customer
Information Collected” section above.
Providing information to our customers. We receive information about our
customers’ end-users from or on behalf of our customers. Because of the
nature of our Services, this information may contain any type of data, but
typically includes name, contact information, and company information,
such as company name. We may also collect data automatically through use
of our Services, as described in the “Cookies and Similar Technologies”
section below. Any information provided through a website, application, or
service on which a customer uses our Services is subject to the customer’s
privacy policy and applicable terms. When we provide our Services to a
customer, we generally act as a “data processor,” and the customer is
considered to be the “data controller,” as further described in the “When
ZoomInfo is a Controller” and “When ZoomInfo is a Processor” sections
below.
Referring a friend. If a user invites a friend to join ZoomInfo, we will
ask for such friend’s name and email address, and we will automatically
send such friend a one-time email invitation to visit the Site.
Purchasing our products and Services. Purchasers of our online
subscription-based Services may need to provide credit card or other
payment information. We will use that information solely for the purpose
of fulfilling the purchase request. We will store credit card or other
payment information in an encrypted form and will not sell, share, or use
it again without prior consent. (The only exceptions are described in the
sections below on “Disclosures to Service Providers,” “Disclosures for
Legal Reasons,” and “Disclosures to a Buyer of the Company”).
Using Chorus. Our data analytics tools and capabilities enable our
customers to collect, store, analyze, and share the contents of audio,
video, image, and text-based communications such as phone calls, video
calls, emails, chats, webinars, and meetings, along with associated data
and documentation. These recordings and analyses thereof may also contain
Business Information or personal information, such as names, titles, and
contact information. We may reproduce, analyze, summarize, and disclose
these files, recordings, and any results of our Services with such
customers and their relevant personnel and other team members, and
customers may share this information with their personnel or others. We
may also use such information as described in the “Customer Information”
section above. Customers may have access to features that incorporate
automated methods of analysis including artificial intelligence (AI), such
as by providing an automated summary of a call with action items. We may
collect biometric information of Chorus customers when such customers have
provided us with their consent to do so. The collection and use of such
biometric information are governed by our Biometric Privacy Notice in
addition to this Policy.
Using our mobile applications. We collect certain information including
your device type, operating system, location, platform used, device ID,
and the date of last use, among other non-personally identifiable
information, through the downloading and use of our mobile applications.
We may also collect other information such as the user’s name, email,
company name, and information about the user’s account with us. We may
also collect calendar information such as calendar meetings, including
meeting participants, meeting description, subject, and date and time of
the meeting if a user enables our calendar integration. This information
is collected to provide you with certain app features, such as meeting
briefs with meeting and contact details within the app.
Using ZoomInfo Integrations. As part of the Services, ZoomInfo may make
available to its customers certain “Integrations.” In using ZoomInfo’s
Integrations, such as ZoomInfo’s SFNA and web browser extensions, Business
Information from a customer’s CRM, MAT, or sales enablement software may
be transmitted to ZoomInfo for purposes of matching or cleansing the
customer’s data against ZoomInfo’s database as a feature of the Services.
In that event, ZoomInfo may retain and store such Business Information for
purposes of identifying potential contacts to supplement the Services,
verifying the accuracy of such Business Information, removing out-of-date
Business Information from the Services, or otherwise improving ZoomInfo’s
research processes and the content provided through the Services.
Information so received may be difficult to attribute to one specific
source, and we will not disclose the source of particular data, if
available, except as required by law or with the customer’s consent.
Customers who wish to opt out of ZoomInfo’s use of such information may do
so by visiting the ‘Data Sharing’ settings page within the ZoomInfo Admin
Portal and adjusting the appropriate controls.
Connecting the Services to an email account or calendar. In order to
provide certain Services, ZoomInfo may require access to the user’s email
account and/or calendar (e.g., through G-Suite or Office 365). Depending
on the specific Services being used, we may collect email header
information, email subjects, email bodies and attachments, and calendar
meeting information such as meeting participants, meeting description,
subject, and date and time of the meeting. Customers have control over
what data is collected, including which mailboxes are connected, whether
message attachments or content is collected, and which emails or email
domains should not be collected. ZoomInfo’s access to and use of
information received from Google Accounts will adhere to the Google API
Services User Data Policy, including the Limited Use requirements.
From our affiliates. ZoomInfo may obtain personal information from our
affiliates, such as our current and future parents, subsidiaries, or other
companies under common control and ownership with ZoomInfo. We may use
this information to enhance the information that we already maintain and
to improve the accuracy of our records, in addition to other purposes
described in this Policy.
From third parties. ZoomInfo may obtain personal information from
third-party sources such as our service providers and partners. We may use
this information to enhance the information that we already maintain and
to improve the accuracy of our records, in addition to other purposes
described in this Policy.
Creation of aggregated information. ZoomInfo may aggregate collected
information about our users in a form that does not allow users to be
personally identified for the purpose of understanding our customer base
and enhancing the Site and the Services that we and our partners and
customers can provide you.
Creation of information from inferences. We may use personal information
we already have in order to draw inferences or to produce scores or
ratings such as the “Likely to Listen” score. We use scoring models and
algorithms that evaluate selected data points to produce a score
predicting the likeliness of an employment prospect to respond to a
recruiter’s outreach efforts. We do not make any decisions about
individuals, and we do not tell our customers whether or not to reach out
to a particular prospect.
Automated information collection. We also collect information using
cookies and similar technologies, as described below under the “Cookies
and Similar Technologies” section.
* III. HOW WE USE INFORMATION
Details about how we use information are provided throughout this Policy, but
in this section we compile a list of specific uses. Please see below to learn
more about how ZoomInfo may use the information it collects.
In addition to the uses described in the above section, we may also use
Business Information and/or personal information for one or more of the
following purposes:
* Provide, maintain, and improve the Site
* Verify, cleanse, update, and maintain Business Information and other
information provided through the Site or through the other methods
described in this Policy
* Provide and deliver the Services, process transactions, and send related
information, including communications and invoices
* Send technical notices, updates, security alerts, and support and
administrative messages
* Respond to comments, questions, and requests, and provide customer support
* Create ZoomInfo account(s) and identify users signing in to their accounts
* Communicate about products, services, offers, promotions, rewards, and
events offered by ZoomInfo and others, and provide news and information
* Monitor and analyze trends, usage, and activities in connection with the
Site
* Detect, investigate, and prevent fraud and other illegal activities
* Protect the rights and property of ZoomInfo, our customers, and others
* Personalize and improve the Site and Services, including by training LLMs
or other Artificial Intelligence models
* Provide notice of important changes to the Site, including changes or
updates to this Privacy Policy
* Facilitate contests, sweepstakes, and promotions, process entries, and
deliver rewards
* Consider persons for possible employment with ZoomInfo, and communicate
about employment opportunities or submitted employment applications
* Respond to requests from individuals to access, correct, or delete their
information, or requests to exercise other rights related to their
information under applicable law
* Create aggregated statistical data, inferred non-personal data, or
anonymized or pseudonymized data (rendered non-personal and
non-identifiable), which we or our business partners or customers may use
to provide and improve our respective services
* Comply with our contractual and legal obligations, resolve disputes with
users, and enforce our agreements
* Carry out any other purpose described at the time the information was
collected
* IV. HOW WE SHARE INFORMATION
We share information with our customers, partners, certain third parties, and
as required by law. We also share some information publicly through our
Public Directory. Click on the dropdown below to learn more about how
ZoomInfo may share information.
* DISCLOSURES OF BUSINESS PROFILES
We may make any Business Information that our users contribute for
inclusion in our Directory, that we collect from public web sources, that
we collect through market research surveys and phone interviews conducted
by our in-house research team, that we license from third parties, or that
we otherwise collect as described in this Policy available to users of the
Site, to our partners, and to our customers. Information provided,
including Business Information, in creating or updating a Professional
Profile, will be included in the Directory and thus can be viewed by third
parties.
* DISCLOSURES VIA PUBLIC DIRECTORY
ZoomInfo makes certain limited Business Information from its Professional
Profiles publicly available in our Public Directory on our Site. The
categories of Business Information that may be made available in the
Public Directory include past or current name, company, company
headquarters telephone number, office address, job title, and/or education
information. Information in the Public Directory is publicly available to
visitors who visit the Public Directory webpages on our Site.
* DISCLOSURES TO AFFILIATES
We may share Business Information with our affiliates who may act for us
for any of the purposes set out in this Privacy Policy, including our
current and future parents, subsidiaries, and other companies under common
control and ownership with ZoomInfo.
* DISCLOSURES TO SERVICE PROVIDERS
ZoomInfo may from time to time disclose Business Information or other
collected information to service providers, solely for providing functions
related to our operation of the Site and provision of the Services and for
no other purpose. For example:
* ZoomInfo uses service providers to process credit card payments on our
Site. Information such as name, billing address, phone number, email
address, and credit card information will be submitted to service
providers for verification and to manage any recurring payments.
* ZoomInfo uses software hosted by a service provider to provide us with
information regarding our visitors’ activities on our Site. When
individuals visit our Site, that service provider may set cookies on
our behalf and may receive information about such individuals’ browsing
activity on our Site.
* DISCLOSURES TO INTEGRATION PARTNERS
In using ZoomInfo’s Integrations, such as ZoomInfo’s SFNA and web browser
extensions, Business Information from ZoomInfo may be disclosed to a
customer’s CRM, MAT, or sales enablement software as requested or directed
by our customers.
* DISCLOSURES FOR LEGAL REASONS
We may disclose collected information, including Business Information, to
a third party if we believe in good faith that such disclosure is
necessary or desirable: (i) to comply with lawful requests, subpoenas,
search warrants, or orders by public authorities, including to meet
national security or law enforcement requirements; (ii) to address a
violation of the law; (iii) to protect the rights, property, or safety of
ZoomInfo, its users, or the public; (iv) to allow ZoomInfo to exercise its
legal rights or respond to a legal claim; or (v) to respond to data
subject requests for access to data to the extent necessary to comply with
applicable laws.
* DISCLOSURES TO A BUYER OF THE COMPANY
If our company or substantially all of our assets are acquired, or in the
event of a merger or bankruptcy, information about you and/or information
you provide to ZoomInfo may be among the transferred assets.
* OTHER DISCLOSURES
Information about individuals who register for a ZoomInfo event with a
third-party speaker will generally be shared with the speaker and any
third-party sponsors or partners of the event.
We post customer testimonials on our Site which may contain the customer’s
name. We obtain consent from the customer prior to posting any
testimonial. Customers who wish to update or delete their testimonial may
contact us at privacy@zoominfo.com.
Our Site offers publicly accessible blogs or community forums. Any content
provided in these areas may be read, collected, and used by others who
access them. Individuals can request the removal of their personal
information from our blog or community forum by contacting us
at privacy@zoominfo.com. In some cases, we may not be able to remove the
personal information, in which case we will let the requestor know that we
are unable to do so and why.
* V. COOKIES AND SIMILAR TECHNOLOGIES
Most websites, including our Site, use a feature of browsers to set a small
text file called a “cookie” on a computer. The site placing the cookie on a
computer can then recognize the computer when the user of the computer
revisits the site to allow auto login and track how the user is using the
site.
When individuals visit our Site, our servers and/or those of our service
providers automatically record certain information that the web browser
sends, such as web request, Internet Protocol address, browser type,
referring/exit pages and URLs, page loads and clicks, domain names, landing
pages, pages viewed, time and date of use, and other information. We may link
this information to information that individuals submit while on our Site,
which does allow such individuals to be personally identified.
Individuals are free to decline cookies and can configure their browser to
accept all cookies, reject all cookies, erase cookies, or notify the user
when a cookie is set. Electing to reject or disable cookies may substantially
limit an individual’s ability to use our Site.
ZoomInfo may also adopt other technologies that serve similar functions as
cookies. Click on the dropdown below to learn more about how ZoomInfo uses
cookies and other technologies on its website.
* A. THIRD PARTY COOKIES
The use of cookies and similar technologies by our partners, affiliates,
tracking utility company, and service providers is not covered by this
Policy. We do not have access to or control over these cookies. Our
partners, affiliates, tracking utility company, and service providers may
use session ID cookies in order to:
* personalize visitors’ experience
* analyze which pages our visitors visit
* provide website features such as social sharing widgets
* measure advertising effectiveness
* track which areas of our site individuals visit in order to remarket to
them
To disable or reject third-party cookies generally, please refer to the
third-party’s relevant website or configure your browser settings
appropriately. Individuals can also reject third-party analytics cookies
by clicking the “Close” button on the cookie banner when visiting our
Site.
* B. GOOGLE ANALYTICS
We use Google Analytics, a web analytics service provided by Google, Inc.,
on our Site. Google Analytics uses cookies or other tracking technologies
to help us analyze how users interact with and use the Site, compile
reports on the Site’s activity, and provide other services related to Site
activity and usage. The technologies used by Google may collect
information such as IP address, time of visit, whether a visitor is a
return visitor, and any referring website. The information generated by
Google Analytics will be transmitted to and stored by Google and will be
subject to Google’s privacy policies. To learn more about Google’s partner
services and to learn how to opt out of tracking of analytics by Google
click here.
* C. WEB BEACONS
Our Site contains electronic images known as “web beacons” (sometimes
called single-pixel gifs) that are used along with cookies to compile
aggregated statistics to analyze how our site is used. Web beacons may be
used in some of our emails to let us know which emails and links have been
opened by recipients. This allows us to gauge the effectiveness of our
customer communications and marketing campaigns.
* D. ADVERTISING CHOICES AND CONTROL
Third parties on our Site may use cookies and similar tracking
technologies to collect information and infer interests for interest-based
advertising purposes. Those who prefer not to receive personalized ads
based on their browser or device usage may generally express their opt-out
preference to stop receiving tailored advertisements. These individuals
will continue to see advertisements, but they will no longer be tailored
to the individuals’ interests.
To opt out of interest-based advertising by participating companies in the
following consumer choice mechanisms, please visit:
* Digital Advertising Alliance’s self-regulatory opt-out page
(http://optout.aboutads.info/) and mobile application-based
“AppChoices” download page (https://youradchoices.com/appchoices)
* European Interactive Digital Advertising Alliance’s consumer opt-out
page (http://youronlinechoices.eu)
* Network Advertising Initiative’s self-regulatory opt-out page
(http://optout.networkadvertising.org/)
* VI. YOUR CHOICES
You have choices about how ZoomInfo uses your information. Individuals can
use our Privacy Center to submit requests to access, update, or delete the
information we may hold about them. Businesses can use the Privacy Center to
claim and update their company information. Click on the dropdown below to
learn more about these choices and how you can exercise them.
* A. HOW TO CHANGE OR DELETE PROFESSIONAL INFORMATION
ZoomInfo provides a self-serve Privacy Center, where individuals can claim
their Professional Profiles and update profile information, submit an
access request, or opt out of our database.
Update Professional ZoomInfo Profile. Individuals can keep their ZoomInfo
Professional Profile up to date for recruiters and others who may want to
reach them by verifying their Professional Profile and updating
information such as work history, education history, and contact
information. Please click here to view, verify, and update your
Professional Profile.
Request Access to Information ZoomInfo has Collected. Individuals who want
to access the information that ZoomInfo has collected about them can click
here to submit an access request. Once we have verified an individual’s
identity, we will send a report with the information we have collected
about them.
Remove ZoomInfo Profile Completely. If you wish to remove your existing
Professional Profile from the Directory, please click here. If you make
this choice, your Professional Profile and the information within it will
be removed from our search results as soon as possible.
If you do not wish to, or cannot for any reason, use our Privacy Center,
you may submit a request using the contact information listed in the
“Contact Us” section below.
* B. HOW TO CHANGE OR DELETE COMPANY INFORMATION
An individual who is an authorized representative of a business can also
use ZoomInfo’s Privacy Center to claim and update that business’s Business
Profile.
Update a Business Profile on ZoomInfo. An authorized individual can verify
a business’s ZoomInfo Business Profile to update its company description,
industry, company location, and more. Please click here to view, verify,
and update a ZoomInfo Business Profile.
Removal of Business Profiles. ZoomInfo is a specialized web search engine
focused on finding information about companies and professionals. We
gather information about companies from corporate web sites, press
releases, and/or SEC documents filed with the US government. The company
summaries are created automatically by ZoomInfo’s software based on the
information we find on those documents and from other sources such as our
affiliates, partners, or service providers.
As a company policy, ZoomInfo does not remove Business Profiles from our
search engine. If you are aware that any of the company information is
incorrect, please update the Business Profile or contact us using the
information listed in the “Contact Us” section below.
* C. HOW TO OPT OUT OF CERTAIN USES OF INFORMATION
ZoomInfo gives individuals the opportunity to “opt out” of having their
information used for certain purposes.
Individuals who no longer wish to receive our newsletter and promotional
communications may opt out of receiving them by following the instructions
included in each newsletter or communication or by
visiting /unsubscribe. After we receive a request, we will send the
requestor an email message to confirm that the individual has been
unsubscribed.
Users who have subscribed to ZoomInfo Lite as a data contributor and
installed the Software or otherwise provided ZoomInfo with access to their
email account to share certain Business Information as described in this
Policy may opt out of any further sharing of such information by
uninstalling the Software, as described on /community-edition or by
otherwise disabling ZoomInfo’s access to the user’s email account through
their email account settings. If individuals uninstall the Software or
otherwise disable ZoomInfo’s access to their email account, ZoomInfo will
no longer collect Business Information from them through this method. See
“How we Collect Information” above for more information about ZoomInfo
Lite.
* VII. HOW DO WE KEEP INFORMATION SECURE?
Information security is important to us. We follow generally accepted
industry standards and use a variety of measures to protect the information
submitted to us, both during transmission and once we receive it. However, no
method of Internet transmission or electronic storage is 100% secure.
Therefore, while we strive to use commercially acceptable means to protect
information, we cannot guarantee its absolute security. For more information
on ZoomInfo’s security practices, see the ZoomInfo Security Overview page of
our website.
* VIII. DATA RETENTION
We will retain personal information for a period of time consistent with the
original purpose(s) for which we collected it, as described in this Privacy
Policy, including, as applicable, (i) for as long as we have an ongoing
relationship with the individual to whom the information pertains; (ii) as
long as needed to provide users, our customers, or our partners the Services;
(iii) as necessary to comply with our legal obligation(s); (iv) as necessary
to resolve disputes or to protect ourselves from potential future disputes;
or (v) as necessary to enforce our agreements. Retention periods will be
determined taking into account the amount, nature, and sensitivity of the
personal information and the purpose(s) for which it was collected. After the
retention period ends, we will delete the personal information. Where we are
unable to do so, we will ensure that appropriate measures are put in place to
prevent any further use of such information.
* IX. LINKS TO OTHER SITES
This Site contains links to other sites that are not owned or controlled by
ZoomInfo. We are not responsible for the privacy practices of such other
sites. When individuals leave our Site, we encourage them to be aware of and
to read the privacy statements of each and every website that collects
personally identifiable information. This Policy applies only to information
collected by this Site or in the method(s) otherwise discussed herein.
* X. SOCIAL MEDIA WIDGETS
Our Site includes social media features, such as the Facebook “Like” button
and “Widgets,” such as the “Share” button or interactive mini-programs that
run on our Site. These features may collect IP address and which page was
visited on our Site, and may set a cookie to enable the feature to function
properly. Social media features and widgets are either hosted by a third
party or hosted directly on our Site. Interactions with these features are
governed by the privacy policy of the company providing it.
* XI. INFORMATION FOR INDIVIDUALS OUTSIDE THE U.S.
Individuals who use our Site from outside of the United States should
understand that we may collect, process, and store their personal information
in the United States and other countries in which we or our affiliates or
subcontractors maintain facilities. The laws in the U.S. regarding personal
information may be different from the laws of the Site visitor’s state or
country, and disclosure of personal information may be required in response
to lawful requests by the courts, law enforcement, and national security
authorities in the U.S. or other jurisdictions where the information is held.
A list of ZoomInfo’s sub-processors, their locations, and their processing
activities is available at /legal/subprocessors. ZoomInfo complies with
applicable international privacy laws and with the EU-US and Swiss-US Data
Privacy Frameworks, including the UK Extension. If you reside in the European
Economic Area (EEA), the UK, or Switzerland, expand the dropdown sections
below to learn more about your rights. Individuals elsewhere outside the US
with concerns or questions about our privacy practices not addressed in this
Policy may reach us using the information in the “Contact Us” section below.
* A. INDIVIDUALS IN THE EUROPEAN ECONOMIC AREA (EEA), THE UK, AND
SWITZERLAND
The following information applies to residents of the EEA, the UK, or
Switzerland.
ZoomInfo endeavors to comply with the provisions of the General Data
Protection Regulation (“GDPR”) as to any information in its possession
regarding EEA-, UK-, and Switzerland-based persons (“data subjects”). As
such, ZoomInfo only processes personal information on data subjects where
it has a lawful basis to do so, which may include the consent of the
person (especially in the case of website visitors who provide their
information), performance of a contract, compliance with a legal
obligation, or the legitimate interest of ZoomInfo or a third party.
ZoomInfo provides notice to all data subjects as required by GDPR Article
13 or 14, as appropriate, and honors the rights of data subjects provided
in Articles 12-23, including the right to be forgotten. For any opt-out
requests or other inquiries related to privacy, please visit our privacy
center at /about-zoominfo/privacy-center or email privacy@zoominfo.com.
Purposes of processing and legal basis for processing: As explained above,
we process personal information in various ways depending upon data
subjects’ use of our Sites. We process personal information on the
following legal bases:
1. consent;
2. as necessary to perform our agreement to provide Services or other
applicable agreements;
3. as necessary for compliance with a legal obligation to which we are
subject; or
4. as necessary for the legitimate interests of ZoomInfo and ZoomInfo’s
customers and partners to engage in direct marketing, sales, and
recruiting activities, and ZoomInfo’s legitimate interests in organizing
and making available Professional and Business Profiles, given the limited
impact that use of this Business Information and similar information
presents to an individual’s private life
ZoomInfo has put in place safeguards to protect personal privacy and
individual choice, including disclosures of its data processing
activities, the use of consent or opt-outs wherever possible, and the
implementation of a Privacy Center: /about-zoominfo/privacy-center.
Right to lodge a complaint: Users who reside in the EEA, the UK, or
Switzerland have the right to lodge a complaint about our data collection
and processing actions with the supervisory authority concerned. Contact
details for data protection authorities are available here.
Transfers: Personal information we collect may be transferred to, and
stored and processed in, the United States or any other country in which
we or our affiliates or subcontractors maintain facilities. Per the
applicable requirements of the GDPR, we will ensure that transfers of
personal information to a third country or an international organization
are subject to appropriate safeguards as described in Article 46 of the
GDPR, such as the UK or EU Standard Contractual Clauses, as applicable.
Individual Rights: Residents of the EEA, the UK, or Switzerland are
entitled to the following rights under the GDPR. Please note: For purposes
of identity verification, we may require individuals to provide us with
personal information prior to accessing any records containing information
about them.
* The right to access, correction, and restriction of processing.
Individuals have the right to request access to, and a copy of, their
personal information at no charge, as well as certain information about
our processing activities with respect to their data. Individuals have
the right to request correction or completion of their personal
information if it is inaccurate or incomplete. Individuals have the
right to restrict our processing if they contest the accuracy of the
data we hold about them, for as long as it takes to verify its
accuracy.
* The right to data portability. Individuals have the right to ask for a
copy of their data in a machine-readable format. Individuals can also
request that we transmit their data to another entity where technically
feasible.
* The right to request data erasure. Individuals have the right to have
their data erased from our Site if the data is no longer necessary for
the purpose for which it was collected, they withdraw consent and no
other legal basis for processing exists, or their fundamental rights to
data privacy and protection outweigh our legitimate interest in
continuing the processing.
* The right to object to our processing. Individuals have the right to
object to our processing if we are processing data based on legitimate
interests or the performance of a task in the public interest as an
exercise of official authority (including profiling); using data for
direct marketing (including profiling); or processing data for purposes
of scientific or historical research and statistics.
When ZoomInfo is a Controller. ZoomInfo acts as a data controller when we
collect and use information about data subjects who are visitors to our
Site, as well as when we collect and use information about data subjects
for purposes of creating and maintaining our Professional Profiles and
providing the Services. ZoomInfo’s Data Protection Officer can be
contacted by email at privacy@zoominfo.com.
When ZoomInfo is a Processor. When our customers use our Services, they
are acting as the data controller and are responsible for ensuring that
personal information collected about data subjects is being processed
lawfully. In those circumstances, we are acting as the data processor, and
receive personal information as agents of our customers merely for
processing as instructed by our customers. Our customers are solely
responsible for determining whether and how they wish to use our Services,
and for ensuring that all third-party individuals who visitor use a
website, application, or service on which a customer uses our Services
have been provided with adequate notice regarding the processing of their
personal information, have given informed consent where such consent is
necessary or advised, and that all legal requirements applicable to the
collection, use, or other processing of personal information through our
Services have been met by such customers. Our customers are also
responsible for handling data subject rights requests under applicable
law, by their users and other individuals whose data they process through
the Services. ZoomInfo’s obligations with respect to personal information
for which we are solely a data processor are defined in our agreements
with our customers and are not covered by this Policy. In certain
circumstances, ZoomInfo may act as an independent controller of personal
information in connection with its provision of the Services to customers,
such as when customers agree to contribute data to our database.
* B. DATA PRIVACY FRAMEWORKS
While ZoomInfo primarily relies on Standard Contractual Clauses as the
appropriate safeguard where necessary to ensure the lawful transfer of
personal data, ZoomInfo complies with the EU-US Data Privacy Framework
(including the UK Extension) and Swiss-U.S. Data Privacy Framework as set
forth by the US Department of Commerce regarding the collection, use, and
retention of personal information transferred from the EU, UK, and
Switzerland to the United States. ZoomInfo has certified to the Department
of Commerce that it adheres to the Data Privacy Framework Principles. If
there is any conflict between the terms in this Policy and the Data
Privacy Framework Principles, the Data Privacy Framework Principles shall
govern. For purposes of this certification, covered entities include Zoom
Information, Inc., DiscoverOrg, LLC, and Datanyze, Inc. To learn more
about the Data Privacy Framework program and any rights to binding
arbitration before a Data Privacy Framework Panel, please
visit https://www.dataprivacyframework.gov. To access the Data Privacy
Framework List, visit
https://www.dataprivacyframework.gov/s/participant-search.
For information received under the Data Privacy Frameworks, ZoomInfo will
require third parties to whom we disclose personal information to
safeguard that personal information consistent with this Policy by
contract, obligating those third parties to provide at least the same
level of protection as is required by the Data Privacy Framework
Principles. EU, UK, and Swiss citizens may choose to opt out of such
disclosures. ZoomInfo may have liability to individuals in case of failure
to comply with the law or this Policy in handling onward transfer of such
individuals’ information to third parties.
In compliance with the Data Privacy Framework Principles, ZoomInfo commits
to resolve complaints about privacy and its collection or use of your
personal information. European Union, United Kingdom, or Swiss individuals
with inquiries or complaints regarding this Policy should first contact
ZoomInfo at privacy@zoominfo.com. European Union, United Kingdom, and
Swiss individuals have the right to access their personal information.
Under some conditions, you may have the right to invoke binding
arbitration. ZoomInfo has committed to refer unresolved privacy complaints
under the Data Privacy Framework Principles to JAMS (Judicial Arbitration
& Mediation Services), an independent alternative dispute resolution
provider located in the United States and recognized for this purpose by
the US Department of Commerce. If you do not receive timely acknowledgment
of your complaint, or if your complaint is not satisfactorily addressed,
please visit https://www.jamsadr.com/DPF-Dispute-Resolution for more
information, and to file a complaint.
The Federal Trade Commission has enforcement authority regarding
ZoomInfo’s compliance with the Data Privacy Framework Principles.
* C. OUR ARTICLE 27 REPRESENTATIVE
VeraSafe has been appointed as ZoomInfo’s representative in the EU for
data protection matters, pursuant to Article 27 of the GDPR. For
individuals who are in the European Economic Area, VeraSafe can be
contacted in addition to our DPO only on matters related to the processing
of personal data. To make such an inquiry, please contact VeraSafe using
this contact form or via telephone at: +420 228 881 031.
Alternatively, VeraSafe can be contacted at:
VeraSafe Ireland Ltd. Unit 3D North Point House
North Point Business Park
New Mallow Road
Cork T23AT2P
Ireland
* XII. CALIFORNIA PRIVACY RIGHTS
California law permits California residents to request certain information
regarding the disclosure of their personal information by us to third parties
for the third parties’ direct marketing purposes. To make such a request,
please send the request, by mail or email, to the address at the end of this
Policy under the “Contact Us” section.
* XIII. DO NOT TRACK SIGNALS
Browsers or devices may include ‘Do Not Track’ functionality. Our information
collection and disclosure practices, and the choices that we provide to
visitors, will continue to operate as described in this Policy, whether or
not a Do Not Track signal is received.
* XIV. CHILDREN’S PRIVACY
Our Site is not directed to or intended for individuals under the age of 16.
We do not knowingly collect or use any personal information from users of our
Site who are under the age of 16. No personal information should be submitted
to our Site by individuals who are under 16 years of age. If we learn that we
have collected information from someone who is under 16, we will take steps
to delete the personal information as soon as possible. Individuals who
believe we may have collected personal information from someone under 16
should contact us at privacy@zoominfo.com.
* XV. CHANGES TO THIS POLICY
ZoomInfo reserves the right to modify this Policy from time to time, so
please review it regularly. If we make material changes to this Policy, we
will notify individuals here, by email, and/or by means of a notice on our
homepage prior to the changes becoming effective. Continued use of the Site
after any updates to this Privacy Policy constitutes acceptance of the
updated Privacy Policy.
* XVI. QUESTIONS OR COMPLAINTS NOT RELATED TO THE DATA PRIVACY FRAMEWORK
For an unresolved data privacy or data use concern that we have not addressed
satisfactorily, please contact our U.S.-based third-party dispute resolution
provider (free of charge)
at https://feedback-form.truste.com/watchdog/request.
* XVII. CONTACT US
For questions or concerns regarding this Privacy Policy or our privacy
practices, please contact us at:
ZoomInfo
Attn: Privacy
805 Broadway, Suite 900
Vancouver, WA 98660
360-718-5630
Email: privacy@zoominfo.com
* FREQUENTLY ASKED QUESTIONS
Want to learn more about ZoomInfo? Check out some of our FAQs. From
trustworthiness and safety to how we collect data, we are committed to answer
your top questions:
* Is ZoomInfo Trustworthy?
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* Read All FAQs
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