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TRUST AND COMPLIANCE DOCUMENTATION

Find Trust and Compliance information for each Salesforce service.

 


WHAT'S INCLUDED IN THE TRUST & COMPLIANCE DOCUMENTATION?

The Security, Privacy, and Architecture (“SPARC”), which describes:

 * The architecture of the services,
 * The security and privacy related audits and certifications received for the
   services, and
 * The administrative, technical and physical controls applicable to these
   services

The Notices and License Information (“NLI”) which describes the features,
restrictions and notices associated with any:

 * Information sourced from third parties or public sources and provided to
   customers via these services
 * Functionality that allows customers to interact with social media, other
   websites, and/or non-Salesforce applications, including licensor terms, and
 * Desktop and mobile device software applications provided in connection with
   these services

The Infrastructure & Sub-processors (“I&S”) which:

 * Describes the infrastructure environment for the services,
 * Lists the sub-processors and certain other entities material to Salesforce's
   provision of these services, and
 * Lists the countries where customer data is stored and processed for these
   services

The Product Terms Directory (“PTD”) which: 

 * Sets forth certain terms associated with Services purchased on Order Forms,
   and
 * Organizes terms by the name of the particular Service as it appears on the
   Order Form.


 


UPDATES TO THE TRUST & COMPLIANCE DOCUMENTATION

Updates to the SPARC, NLI, and I&S Documentation are reflected in the Change
Log.

For notifications of new sub-processors click here to subscribe.

Updates to the PTD are reflected in the previous versions of PTD accessible
directly from the PTD. 

For any additional notices required by licensors related to distributed
components of the services see the Open Source Notices website. 


 


HOW TO FIND YOUR TRUST & COMPLIANCE DOCUMENTATION

To find the SPARC or NLI Documentation applicable to your Services, locate your
Service and Infrastructure to find the SPARC and NLI for that Service. Some
Services can run on Hyperforce, or alternative infrastructure. To confirm which
Infrastructure your organization is running on, see Where is my Salesforce
instance located? and View instance information for your Salesforce
Organization. 

Some Services run on multiple infrastructures and are subject to more than one
set of SPARC or NLI documentation. The Scope or Covered Services section of each
SPARC or NLI document sets forth those Services or features that are covered by
additional documentation.

All Services share a common I&S document to make it easier to find all of the
entities that host or process data for our Services. 

To find the PTD Documentation applicable to your Service, locate your Service in
the PTD.




SALESFORCE SERVICES AND ADDITIONAL SERVICES

 
 * Automotive Cloud
 * Backup and Restore, a feature of Lightning Platform (including Force.com) 
 * B2B Commerce on Lightning Experience
 * D2C Commerce (formerly B2B2C Commerce)
 * Chatter 
 * Consumer Goods Cloud 
 * Communications Cloud
 * CRM Analytics (formerly Tableau CRM) (including Einstein Discovery and
   Salesforce Data Pipelines)
 * Customer Data Cloud
 * Database.com 
 * DevOps Center
 * Digital Process Automation (including Decision Tables, Data Processing
   Engine, Omnistudio, Business Rules Engine, Client-Side Document Generation,
   and Server-Side Document Generation)
 * Emergency Program Management 
 * Employee Productivity (formerly IT Service Center — Agent and Employee
   Service — Agent) 
 * Enablement
 * Energy and Utilities Cloud
 * Enhanced Messaging
 * Experience Cloud (formerly Community Cloud) 
 * Financial Services Cloud 
 * Health Cloud
 * IoT Explorer (including IoT Plus)
 * Intelligent Form Reader 
 * Lightning Platform (including Force.com and Salesforce Connect) 
 * Loyalty Management 
 * Manufacturing Cloud 
 * Media Cloud
 * Messaging 
 * Messaging for In-App and Web 
 * Net Zero Cloud (formerly Sustainability Cloud) 
 * Privacy Center 
 * Public Sector Solutions

 

 * Safety Cloud
 * Sales Cloud
 * Service Cloud (including Field Services managed package)
 * Salesforce Contracts
 * Salesforce Private Connect
 * Salesforce CPQ and Salesforce Billing
 * Salesforce Maps
 * Salesforce Order Management
 * Service Cloud
 * Service Cloud Voice
 * Salesforce Sales Planning
 * Salesforce Web3 Services (including Web3 Connect and NFT Management)
 * Shift Management
 * Subscription Management
 * Site.com
 * Vlocity managed packages and features (“Vlocity Services”) branded as:
   * Vlocity Communication package
   * Vlocity Media and Entertainment package,
   * Vlocity Energy & Utilities package,
   * Vlocity Insurance package,
   * Vlocity Health package,
   * Vlocity Public Sector or Vlocity Government package,
   * Vlocity Digital Commerce Gateway
   * Vlocity Order Management Plus               
 * WDC
 * Workforce Engagement Management
 * Workplace Command Center
 * the Salesforce.org services branded as:
   * Accounting Subledger
   * Admissions Connect
   * Education Cloud
   * foundationConnect (provisioned on or after August 19, 2019)
   * Grants Management
   * Nonprofit Cloud
   * Nonprofit Cloud Case Management 1
   * Nonprofit Cloud for Grantmaking
   * Salesforce.org Insights Platform: Data Integrity
   * Student Success Hub (formerly Salesforce Advisor Link)



 
Trust & Compliance Documentation
 * SPARC (2023-07-31)
 * NLI (excluding Messaging and Enhanced Messaging) (2023-07-18)
 * Enhanced Messaging, LiveMessage and Messaging NLI (2023-05-05)

Trust & Compliance Documentation for Hyperforce (formerly Salesforce Unified
Cloud)
 * SPARC (2023-07-31)
 * NLI (2023-07-18)





AUDIENCE STUDIO AND DATA STUDIO (FORMERLY BRANDED AS KRUX)

 
Trust & Compliance Documentation
 * SPARC (2023-05-05)
 * NLI (2023-05-05)






B2B COMMERCE

 
Trust & Compliance Documentation
 * SPARC (2023-05-05)
 * NLI (2023-05-05)

Trust & Compliance Documentation for Hyperforce (formerly Salesforce Unified
Cloud)
 * SPARC (2023-07-31)
 * NLI (2023-05-05)





B2C COMMERCE/COMMERCE CLOUD

 
Trust & Compliance Documentation
 * SPARC (2023-05-05)
 * NLI (2023-05-05)






CUSTOMER 360 DATA MANAGER

 
Trust & Compliance Documentation 
 * SPARC (2023-05-05)
 * NLI (2023-05-05)






CUSTOMER DATA CLOUD (AKA SALESFORCE DATA CLOUD), CUSTOMER DATA PLATFORM
(FORMERLY BRANDED AS SALESFORCE CDP)

 
Trust & Compliance Documentation
 * SPARC (2023-07-31)
 * NLI (2023-05-05)






DATA.COM

 
Trust & Compliance Documentation
 * SPARC (2023-05-05)
 * NLI (2023-05-05)






EINSTEIN PLATFORM

 
 * Einstein Bots
 * Einstein Conversation Insights
 * Einstein Copy Insights
 * Einstein GPT for Sales
 * Einstein GPT for Service
 * Einstein Prediction Builder
 * Einstein Vision and Language
 * Einstein Vision for Social Studio
 * Sales Engagement (formerly High Velocity Sales)
 * Pardot Einstein
 * Sales Cloud Einstein
 * Salesforce Inbox
 * Service Cloud Einstein

 * the Einstein Features
   * Activity Capture
   * Article Recommendations
   * Bots
   * Case Classification
   * Case Wrap-up
   * Deal Insights
   * Intelligent Forecasting Machine Learning
   * Object Detection
   * Opportunity Scoring
   * Prediction Builder
   * Recommendation Builder
   * Reply Recommendation



 
Trust & Compliance Documentation
 * SPARC (2023-07-18)
 * NLI (2023-07-18)






GOVERNMENT CLOUD PLUS

 
Trust & Compliance Documentation
 * Government Cloud Plus SPARC (2023-08-15)
 * Government Cloud Defense SPARC (2023-05-05)






HEROKU

 
 * Heroku
 * Salesforce Functions (including Salesforce Elastic Services)



 
Trust & Compliance Documentation
 * SPARC (2023-05-05)
 * NLI (2023-05-05)






LIVEMESSAGE, SALES ENABLEMENT (FORMERLY BRANDED AS MYTRAILHEAD), QUIP,
SALESFORCE.ORG PHILANTHROPY CLOUD AND SALESFORCE.ORG ELEVATE

 
Trust & Compliance Documentation
 * SPARC (2023-05-05)
 * Enhanced Messaging, LiveMessage and Messaging NLI (2023-05-05)
 * Sales Enablement (formerly branded as myTrailhead) NLI (2023-05-05)

 
 * Quip NLI (2023-05-05)
 * Salesforce.org NLI (2023-05-05)






MARKETING CLOUD

 
 * Marketing Cloud Advertising (including Advertising Audiences and Journey
   Builder Advertising)
 * Evergage
 * Marketing Cloud Engagement (formerly ExactTarget) (including Email Studio,
   Journey Builder and Mobile Studio)
 * Intelligence (including Intelligence Data Pipelines) (formerly Datorama)
 * Intelligence Reports for Engagement (formerly Datorama Reports)
 * Interaction Studio (legacy)
 * Marketing Cloud Personalization (formerly Interaction Studio) 

 * Marketing Cloud Einstein services branded as
   * Behavioral Triggers
   * Einstein Content Selection
   * Einstein Content Tagging
   * Einstein Copy Insights
   * Einstein Email Recommendations
   * Einstein Engagement Frequency
   * Einstein Engagement Frequency for Pardot
   * Einstein Engagement Scoring for Email (formerly branded as Predictive
     Scoring)
   * Einstein Engagement Scoring for Mobile
   * Einstein Messaging Insights
   * Einstein Recommendations
   * Einstein Send Time Optimization for Marketing Cloud
   * Einstein Send Time Optimization for Pardot
   * Personalization Builder
   * Predictive Email
   * Predictive Intelligence
   * Predictive Web
   * Web Personalization
 * Marketing Cloud Engagement for Nonprofits
 * Social Studio 



 
Trust & Compliance Documentation
 * SPARC (2023-07-31)
 * NLI (2023-08-15)

Trust & Compliance Documentation for Hyperforce (formerly Salesforce Unified
Cloud)
 * SPARC (2023-07-31)
 * NLI (2023-08-15)





MARKETING CLOUD ACCOUNT ENGAGEMENT (FORMERLY PARDOT)

 
 * Marketing Cloud Account Engagement (formerly Pardot)
 * Einstein Engagement Frequency for Marketing Cloud Account Management
 * Einstein Send Time Optimization for Marketing Cloud Account Management




 
Trust & Compliance Documentation
 * SPARC (2023-05-05)
 * NLI (2023-05-05)






MULESOFT

 
 * MuleSoft or the Anypoint Platform
 * MuleSoft Composer
 * MuleSoft Robotic Process Automation (RPA)




 
Trust & Compliance Documentation
 * SPARC (2023-06-12)
 * NLI (2023-06-12)






SLACK

 
 * Slack 
 * GovSlack



 
Trust & Compliance Documentation
 * SPARC (2023-05-05)
 * NLI (2023-05-05)






TABLEAU CLOUD

 
Trust & Compliance Documentation
 * SPARC (2023-05-05)
 * NLI (2023-05-05)






SALESFORCE INFRASTRUCTURE & SUB-PROCESSORS DOCUMENTATION

 
Salesforce I&S (2023-08-15)






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Call us at 1-800-664-9073

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