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WHOLESALE TERMS & FAQS

Welcome to Mila & Rose!  Our goal is to bring you and your customers an on trend
line, that is both adorable and affordable.  We specialize in soft and unique
fabric designs that customers, store owners and families love!
Although we are still processing most orders within 1-2 business days, please
remember we are not responsible for shipping delays from USPS or other carriers.
During regional markets such as Dallas or Atlanta, wholesale orders may take 1-2
weeks to process. Wholesale Market Orders have specific ship dates and are
communicated at market by a Mila & Rose team member. 
Thank you for your understanding!

How to setup an Account?

Click this link to fill out your retailer information and you will receive a
link to activate your wholesale account.

You can also e-mail hello@milaandrose.com or call 817-988-0880 with the
following information:

 1. A valid business registration license (such as your tax id) and
 2. A current Tax Resale Certificate
 3. We will send you an account activation link and you're in! 

If you are a current wholesale customer and have not activated your online
account or need to send an updated tax resale certificate, please e-mail
hello@MILAandROSE.com with your store name. 


WHOLESALE FAQ'S AND TERMS OF AGREEMENT

 1.  What is the order minimum?  $100 for your first order and no minimums for
     re-orders.
 2.  Do I have to buy pre-determined size ranges or pre-packs?  No, you can
     order what is best for you and your store.  If you specialize in babies or
     bigger kids you won't be forced to carry sizes you don't typically sell. 
     If if you just need to re-order a couple sizes, that's "A" okay!
 3.  Are there any fees or commissions or monthly quotas?  No commissions and no
     monthly quotas. You are your own business/boutique. You simply pay
     wholesale costs at the time of purchase for the products and agree to
     maintain at or above retail pricing found on the retail site of
     MilaandRose.com.
 4.  How do I place an order / reorder?  Once you have an approved wholesale
     account, you can shop anytime via the login on our website by simply
     entering your email address and password. You will then have access to
     order everything that is available currently at wholesale cost. Wholesale
     costs are shown in pink, and the retail prices are shown in gray.
 5.  How fast do you ship?  We usually ship within 1-2 business days via USPS or
     UPS.  Exceptions include holidays and major market weeks, which may lead to
     slightly longer processing times. 
 6.  What is your shipping policy?  We currently do not offer free shipping in
     order to maintain our low pricing, open stock, real time wholesale and no
     minimum re-order requirements.  However if your wholesale order is $3k or
     more you will qualify for free shipping.  Mila & Rose cannot be held
     responsible for lost or damaged shipments once they leave our facility,
     please contact the specific carrier.  However, we will do our best to
     assist you, in finding the package and/or recovering damages.  Please note,
     if you're an international or Puerto Rico wholesale customer we will
     calculate the cost of shipping with our shipping partners and send you a
     separate invoice before we ship your order.
 7.  How is shipping charged?  Our flat rate fees vary by cost tier, and include
     a number of different factors such as the carrier expense, location,
     weight, etc. These flat rates are an average across all our accounts based
     on the data we analyzed. There are 8 tiers (ranges) currently. Please refer
     to chart below. 
 8.  We are "real time wholesale," what does that mean?  This means that
     products and orders are for immediate delivery, no more waiting.  Of
     course, we take orders for future delivery but that also means items sell
     out fast.
 9.  Do you have scheduled release dates for product launches? Although we don't
     have scheduled release dates or launches for new products, we do send out
     "new arrivals" and "restock" emails once they are available, so be sure to
     check your inbox for those! Generally speaking we will launch our Spring
     line in January, and our Fall lines in June & July at the Dallas and
     Atlanta markets.
 10. How often do you re-stock and add new products?  We restock every month and
     add new products, prints, designs almost every month, so check back often.
 11. What is your return and exchange policy for wholesale?  Please inspect your
     package upon arrival for any damages or missing items.  Returns, damages
     and or exchanges will only be accepted within 7 days of delivery of the
     goods.  To be eligible for a return/exchange your item must be in the same
     condition that you received it. Unless the items are deemed defective by
     Mila & Rose, or the wrong product was sent, we are unable to provide a
     prepaid return shipping label.  Return shipping is to be paid by the
     wholesale partner.  Returns will also include a 15% restocking fee.  There
     will be a minimum of a 15% restocking fee if your credit card is declined
     and we have made multiple attempts to reach you to update the card for
     goods held with deposit funds on a wholesale order.  We reserve the right
     to revoke wholesale status if excessive returning of products exists. 
     Excessive is defined as 3 separate orders (entire or partial) returns in a
     60 day rolling period. Our business model does not accept product back due
     to lack of sales, such as a RTV (return to vendor) agreement or consignment
     structure.
 12. What is the Mila & Rose Pricing Policy?  Mila and Rose Retailers agree to
     follow and maintain the Mila & Rose Suggested Retail Pricing (MSRP)
     guidelines.  We have a pricing policy in place to protect the integrity of
     the brand to benefit you and Mila & Rose.  Retailers agree to maintain at
     or above retail pricing found on the retail site of MilaandRose.com 
     Retailers are allowed to offer below MSRP sales for a short period of time
     to promote and sell certain products.
 13. When MilaandRose.com puts items on sale can I, as a wholesale account
     participate?  Yes, when items are marked down online in our sale section,
     you will receive the same sale opportunity.
 14. Do you zip code protect?  We are unable to zip code protect because our
     line is very comprehensive, some wholesale partners don't purchase
     everything.  It is also very difficult to zip code protect in the online
     based environment we are in, some wholesale accounts send goods to one
     location and then sell at many other locations. 
 15. Can I use photos from the MilaandRose.com website?  Yes, as long as they
     are original and unaltered.  This includes product photos and lifestyle
     photos on our website, but not the Instagram and FaceBook photos.
 16. What are the Mila & Rose branding guidelines?  When selling online, on your
     website or via social media, the brand name, Mila & Rose must be listed
     either in the product name or description.  We send all items with a Mila &
     Rose hang tag.  Removing the hang tag is acceptable, however removing the
     sewn tag and putting your tag in is not acceptable.
 17. What are acceptable sales locations?  Mila & Rose is committed to
     maintaining the integrity of its authorized distribution channels and to
     stop the selling of the Products to unauthorized sellers.  You are
     permitted to sell Products only in locations approved by Mila & Rose.
 18. Can I sell on the Internet?  You are permitted to sell the Products on
     websites that you own and/or operate.  Sales on or through any third-party
     marketplace website including, but not limited to, Amazon, eBay, Jet, Sears
     Marketplace or Walmart Marketplace are not permitted without prior written
     consent from Mila & Rose.  This provision will be strictly enforced.  Also,
     in general the following retail websites will not be approved for an
     account.  Group Buy-Ins, websites claiming to be a "wholesale provider",
     websites (or brick and mortar stores) claiming merchandise is "hand made".
 19. Do you attend regional markets? Yes, we do. Please see the below dates and
     locations for our upcoming market schedule.

Dallas Home & Gift Market: September 17-19, 2024
Dallas Market Center, Located on the 8th Floor, Permanent Showroom #8503
***New Showroom Location***
Dallas Buyer 1st Monday & Tuesday:   October 7-8, 2024
Dallas Market Center, Located on the 8th Floor, Permanent Showroom #8503
***New Showroom Location***
Dallas KidsWorld and Apparel & Accessories Market: October 22-25, 2024
Dallas Market Center, Located on the 8th Floor, Permanent Showroom #8503

***New Showroom Location*** 
Dallas Home & Gift Market: January 6-14, 2025

Dallas Market Center, Located on the 8th Floor, Permanent Showroom #8503
Atlanta Gift Market: January 15-19, 2025
AmericasMart, Located on the 3rd Floor
Dallas KidsWorld, Apparel & Accessories, Western Market: January 20-25
Dallas Market Center, Located on the 8th Floor, Permanent Showroom #8503
Orlando Surf Expo: January 8-10, 2025

Orange County Convention Center


Our showroom at the Dallas Market Center is also open by appointment
Monday-Friday during normal business hours. Please email hello@milaandrose.com
to schedule an appointment. 
















Mila & Rose reserves the rights to terminate the wholesale agreement with any
wholesale partner for violating any terms of this FAQ wholesale agreement.  Mila
& Rose reserves the rights to terminate the wholesale agreement with any
wholesale partner who has a competing private label brand. Mila & Rose reserves
the rights to terminate the wholesale agreement with any wholesale partner who
is purchasing the brand for personal use. Mila & Rose also reserves the rights
to immediately terminate the wholesale agreement with any wholesale partner that
harasses Mila & Rose staff, and/or damages the Mila & Rose brand or reputation
in person or online.


 

By signing up to obtain a wholesale account and/or ordering from Mila & Rose you
agree not copy or counterfeit our products, information, marketing materials,
ideas or any tangible or intangible Mila & Rose property.  If it is suspected
for these actions, it could lead to grounds for loss of account and potential
legal action.  In addition by signing up as a Mila & Rose reseller you represent
and warrant your information is truthful and correct and your business is in
good standing, legally and ethically.  You further represent that you are not
using counterfeit or fake account information to setup your wholesale account.

By requesting and being accepted as a wholesale partner by Mila & Rose you agree
to the Wholesale Agreement terms and agree to be subscribed to our wholesale
email communications. You have the right to unsubscribe at any time.

Mila & Rose reserves the right to update and change our wholesale agreement and
this agreement supersedes any previous written or verbal agreement.  This
agreement was last updated on 6/15/2024.

For any questions or comments please contact us at hello@milaandrose.com or
817-988-0880.  Click here to review our Children's Product Certificates (CPC)

We work with suppliers that share the same core values as us and require them to
sign a code of conduct agreement.

Our Charity Contributions support Cook’s Children Medical Center in Fort Worth.
Donations go specifically towards The Creative Artist in Residence Programme.



 

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