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Submitted URL: http://knowmax.io/
Effective URL: https://knowmax.ai/
Submission: On September 06 via manual from NI — Scanned from DE
Effective URL: https://knowmax.ai/
Submission: On September 06 via manual from NI — Scanned from DE
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sales@knowmax.ai How to choose a knowledge management system? Read More -------------------------------------------------------------------------------- sales@knowmax.ai * Solutions * Decision Trees * Knowledge Management * Visual Guides * Learning Management * Visual Assistance * Industries * Telecom * Banking * Insurance * E-commerce * Media & ISP * Healthcare * Travel * Automobiles * Utilities * Resources * KM Implementation Guide * KM Brochure * Case Studies * CRM KB vs KM * Blog * eBooks * Whitepaper * Get a demo MAKE KNOWLEDGE WORK FOR YOUR CUSTOMER SELF SERVICE Knowmax improves customer engagement by empowering CX teams and digital channels with AI-powered knowledge management capabilities Talk to us Click for sound 1:41 Talk to us ‹› ELEVATE YOUR CX WITH THE RIGHT KNOWLEDGE ALWAYS AT YOUR FINGERTIPS CREATE A SINGLE SOURCE OF TRUTH Ditch siloed knowledge that harms more than helps. With Knowmax’s google-like search engine, access relevant knowledge across touchpoints instantly, effortlessly. Learn more TURN COMPLEX SOPS INTO INTERACTIVE WORKFLOWS Create simple, next best actions for mistake-proof customer service with Knowmax’s no-code Cognitive Decision Trees. Integrate the trees with your CRM to deliver faster & personalized resolutions at scale. Learn more BREAKDOWN COMPLEX PROBLEMS INTO CLEAR VISUALS Minimize PDF manuals for agents. Create visual how-to guides for any scenario, minimizing repetitive explanations. Enhance your self service by sharing picture guides in video format with customers. Learn more HELP CUSTOMERS HELP THEMSELVES Kill two birds with one stone. Use our omnichannel-ready knowledge base to create self-help guides. Distribute the guides to all digital channels and free agents up for more critical tasks. Learn more TRAIN BETTER AT LOWER COSTS Make learning fast, efficient, and cost-effective with a single source of truth that agents can access anytime, anywhere. Create process guides, documentation, and assessments to boost agent knowledge. Learn more HANDLE CONCURRENT CHATS HASSLE-FREE With Knowmax’s chrome extension, open multiple tabs as needed. Track customer names & IDs from CRM to respective chat windows(chrome extension tabs), and easily manage multiple conversations simultaneously. WHEN OUR CUSTOMERS WIN, WE WIN We’re now delivering seamless customer service to over 2mn users. Knowmax helped us use our knowledge effectively, and we witnessed 28% higher CSAT and 12% increase in FCR. CHIEF OPERATING OFFICER Our T&Q and KM team uses Knowmax to enhance agent learning, reduce errors & shorten AHT. Picture guides make it easy for our support teams and customers to solve even complex issues quickly and efficiently. ASSOCIATE DIRECTOR - T&Q AND KM I mapped an agent’s journey from new hire to the production floor, and showed how Knowmax reduces their learning curve. Our clients loved it. VP TRAINING , QUALITY & CX DIGITIZATION Knowmax’s interactive interface & advanced knowledge sharing capabilities have improved collaboration, and empowered our agents with ready access to actionable knowledge, resulting in faster turnaround times and improved customer satisfaction. QUALITY AND TRAINING DIRECTOR By integrating Knowmax with our support channels, we’ve successfully handled over 3.7mn transactions via chatbots, along with improving knowledge access for over 120 agents. SENIOR MANAGER-PROCESS & PROJECT MANAGEMENT We’re now delivering seamless customer service to over 2mn users. Knowmax helped us use our knowledge effectively, and we witnessed 28% higher CSAT and 12% increase in FCR. CHIEF OPERATING OFFICER Our T&Q and KM team uses Knowmax to enhance agent learning, reduce errors & shorten AHT. Picture guides make it easy for our support teams and customers to solve even complex issues quickly and efficiently. ASSOCIATE DIRECTOR - T&Q AND KM I mapped an agent’s journey from new hire to the production floor, and showed how Knowmax reduces their learning curve. Our clients loved it. VP TRAINING , QUALITY & CX DIGITIZATION Knowmax’s interactive interface & advanced knowledge sharing capabilities have improved collaboration, and empowered our agents with ready access to actionable knowledge, resulting in faster turnaround times and improved customer satisfaction. QUALITY AND TRAINING DIRECTOR By integrating Knowmax with our support channels, we’ve successfully handled over 3.7mn transactions via chatbots, along with improving knowledge access for over 120 agents. SENIOR MANAGER-PROCESS & PROJECT MANAGEMENT We’re now delivering seamless customer service to over 2mn users. Knowmax helped us use our knowledge effectively, and we witnessed 28% higher CSAT and 12% increase in FCR. CHIEF OPERATING OFFICER ‹› THIS IS WHY OUR CUSTOMERS BELIEVE IN US ~ 80 less time to deliver answers ~ 30 increase in C-SAT ~ 60 queries self served ~ 40 less employee onboarding time WORRIED ABOUT CONTENT MIGRATION? We’ve got you covered. Knowmax understands your knowledge ecosystem well to ensure your knowledge is preserved and transferred without any hassle. Here’s how we do it: 1 2 3 CONTENT AUDIT Knowmax coordinates with your team for a comprehensive audit of your existing knowledge, and identifies relevant content types to fit your knowledge adequately. MIGRATION Our AI data migration engine speeds up the time to migrate content and minimises the manual effort and potential errors involved in the process. LAUNCH We run regular quality checks to ensure your content is accurately migrated to Knowmax, and the platform is ready for launch fast and hassle-free. Learn how a Fortune 500 enterprise achieves $60,000 cost savings with Knowmax’s AI content migration engine Learn More INTEGRATED WITH YOUR EVERYDAY TOOLS Ready APIs to integrate seamlessly with your in-house tools Ready to get Knowmax? Schedule a Demo close WHITEPAPER KNOWLEDGE MANAGEMENT AS A TOOL FOR THE MODERN CONTACT CENTER Download × SUPERCHARGE YOUR CX WITH KNOWMAX! Book a Meeting Contact Us LET'S TALK CX × CONTACT US Numbers of users*upto 5050-250250-500500-1000 Number of support agents?*10-5050-100100-250250-500500-10001000-50005000-1000010000+ SOLUTIONS * Decision Trees * Knowledge Management * Visual Guides * Learning Management * Visual Assistance USE CASES * Contact Center * Self Service * Branches & Field * Augmented Reality * Remote Working * Professional Services COMPANY * About Us * Become a Partner * Privacy Policy * Contact Us IMPORTANT LINKS * Agent Scripting * CRM KB vs. Knowmax * Sharepoint vs. KM * KM Implementation Guide RESOURCES * Blog * Case Studies * eBooks * Whitepaper INDUSTRIES * Telecom * Banking * Insurance * eCommerce * Healthcare KNOWLEDGE BY KNOWMAX Everything you need to know about the Customer Experience industry in one place. Visit our blog SUBSCRIBE TO OUR NEWSLETTER Please correct the marked field(s) below. 1,true,6,Contact Email,2 Knowmax by KocharTech 2023. All right reserved. × KNOWLEDGE MANAGEMENT - BEGINNER'S GUIDE Download Now We are using cookies to enhance user experience. Click Accept to give us your permission. Accept Decline