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DIGIHUB Contact us

SITA Baggage Management
Product


WORLDTRACER®

The only global solution for managing mishandled baggage
Lost bag? Click here
WorldTracer®
Overview Benefits Modules Testimonial Resources

WorldTracer® is the world’s only fully global baggage tracing and matching
system. It provides a single, standardized solution for reporting and
repatriating mishandled bags. Developed in cooperation with IATA, it allows
customers to locate their lost baggage anywhere in the world.


REDUCE OVERALL COSTS

By doing away with multiple in-house systems, WorldTracer® can save you time and
money and ensure your day-to-day operations run more smoothly.

500
airlines and ground handlers at over 2,800 airports use WorldTracer®


IMPROVE THE PASSENGER EXPERIENCE

By reuniting passengers with their lost baggage faster and more effectively, you
can reduce costs and enhance their experience. And with sophisticated
technological solutions such as the WorldTracer® Tablet, you can offer
passengers a more personalized, hassle-free service.


CENTRALIZE OPERATIONS

By providing a global lost and found baggage database, WorldTracer® can reduce
fraudulent claims and locate lost luggage anywhere in the world.


SUPPORTED BY SITA GLOBAL SERVICES

WorldTracer® is supported by SITA Global Services (SGS), which provides global
business continuity through a flexible service model. Our monitoring service
ensures your IT systems are reliable and available, around the clock and around
the world. Our experts proactively monitor your infrastructure, identifying and
resolving problems before they impact your business.


EXPLORE OUR RELATED MODULES

Module


SITA WORLDTRACER® AUTO REFLIGHT

Automates the process of handling baggage that cannot be transported on the
originally intended flight with its passenger.

Learn More
Module


SITA WORLDTRACER® BAGGAGE SELF-SERVICE

A new generation self-service module that allows passengers to report lost or
damaged bags and track their status from their own device

Learn More
Module


SITA WORLDTRACER® BAG DELIVERY SERVICE

A fully automated, end-to-end solution for managing and tracking the delivery of
mishandled bags for couriers, airlines and ground handlers

Learn More
Module


SITA WORLDTRACER® LOST AND FOUND PROPERTY

An ATI-specific, cloud-based application that allows airlines to handle lost and
found property issues promptly and accurately, reuniting passengers with their
personal belongings.

Learn More


SEE HOW CUSTOMERS ARE SUCCEEDING WITH SITA

At Aeromexico we strive to serve our customers in the way that is most
comfortable and practical for them. Integrating SITA’s service will help us
increase our efforts and will lead us to the right path in order to respond
efficiently to passengers and get them reunited with their bags as quickly as
possible.

Edouard Piquet, Senior Vice President Customer Experience, Aeromexico

At Aeromexico we strive to serve our customers in the way that is most
comfortable and practical for them. Integrating SITA’s service will help us
increase our efforts and will lead us to the right path in order to respond
efficiently to passengers and get them reunited with their bags as quickly as
possible.

Edouard Piquet, Senior Vice President Customer Experience, Aeromexico

At Aeromexico we strive to serve our customers in the way that is most
comfortable and practical for them. Integrating SITA’s service will help us
increase our efforts and will lead us to the right path in order to respond
efficiently to passengers and get them reunited with their bags as quickly as
possible.

Edouard Piquet, Senior Vice President Customer Experience, Aeromexico

At Aeromexico we strive to serve our customers in the way that is most
comfortable and practical for them. Integrating SITA’s service will help us
increase our efforts and will lead us to the right path in order to respond
efficiently to passengers and get them reunited with their bags as quickly as
possible.

Edouard Piquet, Senior Vice President Customer Experience, Aeromexico

At Aeromexico we strive to serve our customers in the way that is most
comfortable and practical for them. Integrating SITA’s service will help us
increase our efforts and will lead us to the right path in order to respond
efficiently to passengers and get them reunited with their bags as quickly as
possible.

Edouard Piquet, Senior Vice President Customer Experience, Aeromexico
‹›



RELATED RESOURCES

Surveys & reports

2024 SITA BAGGAGE IT INSIGHTS

Read more
Use cases

WORLDTRACER®

Read more
White papers

LEVERAGING SELF-SERVICE FOR FASTER, SAFER BAGGAGE CLAIMS

Read more
Show more


EXPLORE OTHER PRODUCTS

Product


SITA BAG FAST

A simple piece of software that prints IATA-compliant fallback tags as and when
they are needed

Learn More
Product


SITA BAG MANAGER

Real-time baggage management and reconciliation system to help airlines,
airports and ground handlers reconcile, track, and manage baggage

Learn More
Product


SITA BAG MESSAGE

Fully managed, end-to-end baggage message distribution system that eliminates
the need for multiple baggage system interfaces between airlines and airports

Learn More
Product


SITA BAG JOURNEY

Provides a precise picture of a bag‘s current location, no matter how many
airlines or airports handle it

 * API available

Learn More


DO YOU HAVE A QUESTION? WE ARE HERE, READY TO HELP.

Get in touch

Join our newsletter to stay up to date on the latest news.

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