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HOW CAN WE HELP YOU?

Client Facilities Teams
 * 24/7 Call Center
 * North America: 800-803-5822
   
   
 * Click here for more telephone numbers

SERVICECHANNEL INTERNATIONAL CALL CENTER NUMBERS

Phone numbers marked with a † are NOT Toll Free numbers (additional charges may
apply). You may incur charges by your local carrier.

×

Country

Local Number for ServiceChannel Call Center

North America (U.S., Canada, Mexico)

800-803-5822

Australia

1800143932

Austria

800291876

Belgium

80074478

Brazil

8008921080

China (National)

(+86) 04001203497

Croatia

8009661

Denmark

80884843

France

0800919906

Germany

8007236232

Hong Kong

800968461

Hungary

0680088287

Ireland

1800816837

Italy

800791841

Japan

0531131360

Korea South

308132825

Macau

0800001

Malaysia

1800817467

Mexico

18001614875

Netherlands

08000226910

Philippines

(+63) 1800-1-5500074

Portugal

800813305

Russian Federation

88001006353

Singapore

8003211474

Slovenia

80488874

Spain

900938786

Sweden

020881515

Switzerland

0800836167

Switzerland (Zurich, local) †

0435080396

Taiwan

00801148918

United Kingdom (London, local) †

02036083453

United Kingdom

(+44) 8081649511

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 * How do I...?
   
 * Login to Service Automation
   

   LOGIN TO SERVICE AUTOMATION
   
   ×
   
    1. In an Internet browser, go to login.servicechannel.com.
    2. Enter your User ID and password.
    3. Click Login.
   
   
   Should you forget your login, click Forgot Password? located on the bottom.
   You will get an email with the password reset link.
   
   Learn more in ServiceChannel University
   
   Close
   
   
   
 * Set Up Work Order Filters
   

   SET UP WORK ORDER FILTERS
   
   ×
   
   Click the animation for a larger view.
   
   
    1. On the Work Orders page, you can filter by various criteria such as
       dates, categories, priorities, trades, statuses, and more.
    2. You can also exclude data, such as exclude maintenance work orders,
       invoiced calls, or internal/external providers.
    3. After your criteria is set, click Save Current Filter.
    4. Enter a name in the field, and then click Save Filter.
   
   
   Whenever you need to see these work orders, simply select your saved filter.
   No need to reselect the filters, just set it and forget it!
   
   Learn more in ServiceChannel University
   
   Close
   
   
   
 * Approve or Reject an Invoice
   

   APPROVE OR REJECT AN INVOICE
   
   ×
   
    1. On the Invoices page, locate the desired invoice.
    2. Similar to Work Orders, you can filter by provider, location, trade,
       category, and more.
    3. For customers with MLI (multilevel invoicing), the "My Invoices" filter
       may be turned on by default.
    4. When you find the invoice, click Actions to approve, reject, or put on
       hold.
   
   
   Permissioned users can also update the GL Code for the invoices for
   accounting purposes.
   
   Learn more in ServiceChannel Universityy
   
   Close
   
   
   
 * Provide Feedback with Star Ratings
   

   PROVIDE FEEDBACK WITH STAR RATINGS
   
   ×
   
   Click the image for a larger view.
   
   
   When providers are finished with the job, you can leave a review and a star
   rating. Providers can see these ratings.
   
   You can also add additional, custom questions for more feedback on service.
   
   Learn more in ServiceChannel University
   
   Close
   
   
   

Learn more:
ServiceChannel University for Facility Managers


Contractors and Suppliers
 * 24/7 Call Center
 * North America: 800-803-5822
   
   
 * Click here for more telephone numbers

IVR Hotline: 24/7: 516-500-7776

 * How do I...?
   
 * Login to Provider Automation
   
   
   
 * Update an Admin user to use SC Provider Mobile
   

   UPDATE AN ADMIN USER TO USE SC PROVIDER MOBILE
   
   ×
   
   Click the animation for a larger view.
   
   
   When you first create the Provider Automation account, your login does not
   allow you to access work orders in the SC Provider mobile app.
   
   Click on the user with the "BusinessOwnerManagement" role, and then add
   "Technician" to your permissions.
   
   Learn more in ServiceChannel University
   
   Close
   
   
   
 * Checking In and Out using SC Provider Mobile
   

   CHECKING IN AND OUT USING SC PROVIDER MOBILE
   
   ×
   
   Click the animation for a larger view.
   
   
    1. Login to ServiceChannel Provider Mobile using your User ID and password.
    2. Use Search to find the work order by tracking #, or scroll under the All
       or Assigned tabs on the top.
    3. On the work order, tap Check In..
    4. You'll see a clock with how long you are checked in.
    5. When you are finished, tap Check Out and then change the status of the
       work order as needed.
   
   
   
   Learn more in ServiceChannel University
   Close
   
   
   
 * Learn more about ServiceChannel Usage Fees
   

   LEARN MORE ABOUT SERVICECHANNEL USAGE FEES
   
   ×
   
   Click the image for a larger view.
   
   
   To provide you with the best service, ServiceChannel charges service
   providers 1.25% of all approved invoices, up to a maximum of $3.00 per
   approved invoice.
   
   This fee allows us to provide you with more software features and benefits to
   help you optimize working with your clients.
   
   Learn more in ServiceChannel University
   
   Close
   
   

Learn more:
ServiceChannel University for Providers



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