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STANDING WITH OUR COMMUNITY WHEN IT MATTERS MOST

Feb 28, 2022

•

by Josh Silverman

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Image credit: LittleValleyStudio

The events unfolding in Ukraine weigh heavily on us all. Our thoughts are with
everyone impacted in the region, especially Etsy sellers and buyers as well as
family and friends of our global team. 

Being part of a community means that when one part is suffering, the rest of us
must step up and offer our support. To do our part, we’ve reached out to sellers
in the region to ensure they know how to access help with their accounts or
place their shops on hold during this difficult time. We also know that many
sellers are facing tremendous financial hardship as a result of the turmoil. To
alleviate some of the burden, we are canceling the current balances owed to Etsy
by all sellers in Ukraine, which includes listing fees, transaction fees,
advertising fees, and more. This will extend to Ukraine-based sellers in all of
our marketplaces, including Etsy.com, Depop, and Reverb. This represents a
contribution of approximately $4 million towards our community.

We’ve long been committed to creating economic opportunities as well as offering
assistance in times of distress or injustice. Our efforts to support Etsy
sellers in Ukraine are a reflection of that commitment.

To the Etsy team, thank you for coming together to support these sellers during
such an uncertain time. And to anyone in our community impacted by this
conflict, your safety and wellbeing remain in our thoughts.

Update as of March 9, 2022:

As the crisis in Ukraine has continued to escalate, our support for the Etsy
community in the region is unwavering. Here are a few additional actions we’ve
taken:

 * The ability to make sales is more critical than ever for sellers in Ukraine,
   and many have pivoted to create and list digital items – from printable art
   to embroidery patterns – as a means to generate income. We’ve also heard from
   buyers that they want a way to directly support small businesses in Ukraine
   during this incredibly difficult time. So we’ve curated a selection of these
   digital listings, making it easy for shoppers to discover and purchase from
   these shops. 

 * In addition to the balances we canceled for all Ukraine-based sellers in
   early March, we will also be issuing additional credits to sellers currently
   open for business to help cover fees.

 * We are closely monitoring the rapidly-evolving dynamics in Ukraine and are in
   contact with key partners, including shipping carriers and payments
   providers, to understand any changes that may impact our community. We’re
   committed to helping protect sellers’ businesses during this time, providing
   them with relevant updates, and ensuring they know how to access help with
   their shops.

 * This conflict weighs heavily on the Etsy team, and we are matching charitable
   donations (up to $750 per employee) for employees who donate to relief
   efforts.

 * Doing business in Russia is increasingly difficult in light of sanctions and
   business limitations. In particular, our payments partners are not operating
   in the region, so we are temporarily deactivating all listings from
   Russia-based sellers.



Josh Silverman

Josh Silverman is Etsy’s Chief Executive Officer, leading the company as it
builds a platform that empowers creative entrepreneurs around the world. He is
also a member of Etsy’s board of directors.

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