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ADT COMMERCIAL UNVEILS NEW EVERON CUSTOMER ENGAGEMENT PLATFORM

ADT Commercial rebrands eSuite customer engagement experience to Everon, with
new, action-driven dashboards that bring critical activity to the forefront

3 min read

By ADT Commercial StaffJune 5, 2023
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ADT Commercial, a leading security integrator and premier provider of commercial
security, fire, life safety, and guarding services in the U.S., today launched
the redesign, rebrand and user experience transformation of its customer
engagement platform to Everon (formerly eSuite).

The development of the modernized Everon platform was driven by years of direct
customer feedback to provide a more intuitive, user-friendly experience that
boasts a host of new features, system efficiencies, mobile responsiveness and
supportive, self-service functions. 

ENHANCEMENTS TO PRIORITIZE ACTION 

Everon’s more intuitive, web-based platform provides ADT Commercial customers
with immediate, user-friendly access to security system information and insights
to be able to make critical decisions and take action. The modernized user
interface includes a dark-mode desktop experience and enhanced dashboards that
prioritize account and alarm data based on each organization’s individual
preferences, so the most important information that requires customer action is
displayed first.

Additionally, Everon is the most efficient iteration of ADT Commercial’s
customer engagement platform, retrieving and displaying data more quickly than
ever before with amplified mobile responsiveness for effective solution
management on the go. 

“Everything across Everon is about prioritizing action, so that our customers
feel more empowered at every turn. We want them to feel like they have total
ownership over their systems — from wherever they are, even on the go,” said Jay
Robertson, Senior Vice President, Product Management for ADT Commercial. “It’s
about supporting them with valuable insights, a more mobile responsive
experience, and self-service functionalities that allow them to take meaningful
action and streamline their security, fire and life safety programs and
operations.” 

BRANDING FOR INNOVATION AND EXCELLENCE 

The philosophy behind the new brand and name was approached with a similar
intent, and how — not unlike Everon — ADT Commercial is “always on” — 24/7/365 —
and aims to serve its customers to the highest standard of quality. 

“We wanted the Everon brand to communicate the true essence of ADT Commercial
and how our customers interact with our company,” said Beth Tarnoff, Vice
President, Marketing & Communications for ADT Commercial. “At its core, our
customer engagement platform strives to simplify the complex, drives performance
and inspires confidence with our customers — in their management, the decisions
they make, and in their security-, fire- and life-safety programs. 

“Not only does the name Everon literally convey our plan to be ‘always on’ and
our willingness to go above and beyond for our customers, it speaks to the
intersecting values of excellence and innovation that embody our
relationship-driven approach as an integrator. With the new Everon name and
platform, we were able to bring together the key values of our company to be
interacted with and displayed across this critical customer touchpoint portal.” 



CUSTOMER-DRIVEN FEATURES 

Based entirely on customer-driven feedback, the new Everon platform supports
users with: 

 * Ease of management: Data is prioritized based on customer preference. The
   most important information requiring action is presented first across
   dashboards to help customers quickly make decisions and efficiently manage
   account needs and settings. 

 * Improved visibility: Everon provides a more comprehensive view of security-,
   fire- and life-safety systems across all locations in real time, whether the
   customer has one site or thousands. Customers can expect to see new,
   modernized location tags to replace the older location groups feature,
   allowing a wider range of use and function. 

 * Documentation and reporting: Customers are empowered with robust analytics
   and reporting on their systems, and can leverage a single platform to
   document incident evidence and manage system test results, alarm history,
   open/close reporting and more. 

SELF-SERVICE FEATURES

Everon offers a host of self-service features, allowing users the convenience
and flexibility to perform many administrative and critical account management
tasks remotely, including the ability to:  

 * Place system on test and view test event history 
 * Update billing info and pay invoices online 
 * View and update system schedules 
 * Update contact lists and keypad codes 
 * Arm and disarm compatible systems remotely 
 * Set open/close schedules 

ADDITIONAL FEATURES

Everon also allows users to interact with the service and installation process
and pull critical reports, including the ability to: 

 * Submit service requests online 
 * View service history and technician resolution notes 
 * View real-time service call status 
 * Manage service and installation work 
 * View service, installation and inspection reports 

“We’re so excited to introduce Everon to our customers and the industry, and to
let everyone know that this is only the beginning,” Robertson said. “We view
Everon as constantly evolving, and we’ll be continuing to solicit feedback from
our customers as we consider new features and explore new functionalities. This
platform is for them — we want their needs and input always baked into its
DNA.” 

The new user interface will launch to all new customers in August 2023, while
current eSuite users will be systematically migrated to Everon over the next 12
months, beginning in early 2024.

ADT Commercial is currently displaying a demo of the Everon user experience in
booth 1009 this week at NRF PROTECT. Click here to learn more. 


ABOUT THE AUTHOR


ADT Commercial Staff
 * #ADT
 * #Commercial
 * #Safe


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