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Number 1 Canon®
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Managed Print |
3 min Read
GUIDE TO COMMON PRINTER ERROR CODES
Michael Schuldes
10/05/2023
Facebook LinkedIn Twitter Email
Durability is key when choosing a multi-function printer (MFP) for your office
staff. Too many times we’ve visited local businesses and listened to prospective
clients talk about printer error codes popping up when they are least expected.
This is why Gordon Flesch Company (GFC) works with leading brands to provide our
customers with durable, innovative, practical and cost-effective solutions. We
help businesses find office technology solutions that will reduce their downtime
and increase productivity.
--------------------------------------------------------------------------------
PRODUCTION PRINT CASE STUDY: How Acme Graphics Increased Print Room
Productivity
--------------------------------------------------------------------------------
COMMON PRINTER ERRORS
At GFC, our Technology Support Center (TSC) fields office technology calls from
our customers. GFC’s TSC is staffed with trained Systems Engineers with
expertise in networking, SMB and SMTP scanning and all technologies associated
with your MFP. Our engineers ask the right questions to help diagnose the
problem and can walk customers through fixes or remote in to assist.
Here’s some common issues that customers call about and some general advice:
CONNECTIVITY ISSUES
* Try printing a Windows or CUPS Test Page. This will help determine if your
problem is limited to a particular document, type of document or application
* Check connectivity by trying to ping your printer and verifying the IP
address
* If possible, check to see if anyone else can print
PRINT OUTPUT ISSUES
* If your printer is spouting pages of gibberish, check the print driver
language, verify that it is using a PCL or UFR (Canon printers only) driver.
If printing from a PDF, check the box for "Print as Image" in Adobe Acrobat
under File > Print > Advanced
* If you see a "load paper" message on the printer even though there is paper
in the machine, read the message very carefully and verify that the printer
is loaded and configured for the correct paper size, orientation and type.
The message will often indicate exactly what paper type, orientation and size
the printer is expecting
UNABLE TO SCAN
If you are unable to scan to a shared folder:
* Verify user’s permission is configured correctly, password is valid and the
specified folder path is correct
* Verify that you can access the folder from a different PC. Be sure you can
save a file to this folder
* Check the “Scan Log” to see if an error code is listed
If you are unable to scan to email:
* Check for an error code on your MFP
* Verify that SMTP settings are configured correctly
* Verify the proper gateway, domain and DNS server(s) are specified under the
MFP’s network settings
* Verify which SMTP port is required by your email server
* Verify that the password for the account configured in SMTP has not had a
password change
COPY/PRINT QUALITY ISSUES
* If the issue occurs with both prints and copies, the issue is probably
physical and not a configuration issue. Contact our GFC customer care team to
set up a service call
* If the issue occurs only when copying, verify that the glass and any plastic
parts of the document feeder are clean. If the issue persists, call our GFC
Customer Care Team to set up a service call
* If the issue occurs only with prints, verify the artifact is not in the file
itself, then call our GFC Technology Support Center at 888-432-5556. Be sure
to have your GFC equipment ID number handy when you call
Each MFP model is different, therefore the above instructions are intended only
as a guideline.
CANON MULTI-FUNCTION PRINTER RELIABILITY
Gordon Flesch Company is the #1 largest independent Canon office technology
dealer in the United States. We’ve found that Canon printers are solid,
well-manufactured devices with low error rates.
In fact, a test by Keypoint Intelligence of Canon’s imageRUNNER Advance A3-sized
MFPs resulted in only six paper jams out of nearly 4.5 million printed pages.
The 23 devices used during this study needed only two service calls within a
five year period. This is why Canon’s imageRUNNER Advance line of MFPs earned
Keypoint Intelligence’s BLI 2022-2024 Most Reliable A3 Brand award.
Even Canon’s A4-sized MFPs (imageRUNNER Advance DX, imageCLASS X and MAXIFY) won
the BLI 2023 A4 Line of the Year award. Keypoint Intelligence’s study on this
line produced zero paper jams out of nearly 345,000 printed pages. These
astounding statistics are due to Canon’s excellent reliability, ease of use,
outstanding productivity and support for hybrid work environments.
HOW TO FIND THE RIGHT TECHNOLOGY TOOLS FOR THE JOB
Find the right technology tools to correctly fit your business environment.
Contact us to schedule a free, no-obligation business technology needs
assessment. We’ll conduct an expert review of your business technology and
identify any gaps and opportunities for improvement.
You can be assured that, as an independent provider, Gordon Flesch Company is
here for you with the hardware, software and services you’ll need to help your
business run better.
Searching for a way to relieve the pains of inefficient and unreliable printers?
Start by downloading our complimentary Beginners Guide to Managed Print
Services. This comprehensive resource will show you the signs of when it’s time
to consider switching to Managed Print.
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