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Join Service leaders at Dreamforce in person or on Salesforce+ from September
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EMPLOYEE SERVICE

Scale with Employee Service built on the #1 AI CRM. Empower employees with
self-service so they can easily take action, get support on any channel, and
find resources from one central place – all powered by AI. For HR teams,
streamline employee support and HR processes with employee service case
management.

Watch demo Contact us





WHAT CAN YOU DO WITH YOUR NEW EMPLOYEE SERVICE SOFTWARE

Empower employees to get answers and complete tasks by streamling HR support.


GIVE EMPLOYEES THE RIGHT INFORMATION, EVERY TIME, ON ONE UNIFIED AI PLATFORM.

Employee Portal


EMPLOYEE SELF-SERVICE

Improve employee self-service and deliver personalized support at scale with an
employee portal. With the power of the Salesforce platform, you can access
trusted employee data - like case information and employment history - to create
a unique support journey based on each employee’s needs and previous actions.
Surface relevant content, recommend business processes, and suggest next best
steps to help employees resolve issues more efficiently.




SERVICE CATALOG

Automate common service requests, like adding a beneficiary and updating bank
information, and give employees a consumer-like menu for a faster, more
effortless self-service experience from anywhere.




SEARCH ANSWERS

Help employees find answers faster with AI-powered Search Answers. Quickly
generate answers from your trusted knowledge base and display them directly in
the Employee Portal. Customize Einstein Search to match your specific knowledge
parameters for optimal results.




OMNI-CHANNEL EMPLOYEE ENGAGEMENT

Quickly connect employees to specialists on any channel anytime. Give employees
a one-stop shop for getting help from IT, HR, and any other department on their
channel of choice across chat, email, portal cases, voice, and messaging
channels like SMS, WhatsApp, and more.








STREAMLINE SERVICE WITH EMPLOYEE CASE MANAGEMENT ON THE SALESFORCE PLATFORM.

HR Service Console


CASE MANAGEMENT

Scale employee service with a single workspace for HR teams to manage employee
support cases and requests with built-in AI, productivity tools, and knowledge.
The HR Service Console is the single source of truth for your HR teams with the
most relevant employee information and the right tools built in. Automatically
route cases to the best team member for the job and seamlessly support employees
across any channel - email, phone, messaging, and self-service portals.




PREBUILT INTEGRATIONS

Surface personalized and relevant employee data with integrations to Human
Capital Management (HCM) systems. Or, integrate back office and legacy systems
(including popular HRIS and ERP tools) with your CRM. Use our out-of-the-box
Workday integration or use Mulesoft connectors to integrate with your system of
choice.




DATA AND AUTOMATION

Simplify access to all your employee information with a 360 view of employee
data, events, and milestones in the HR Service Console, enhancing engagement and
tracking. Personalize every conversation and surface intelligent recommendations
using trusted data that's natively integrated with the Salesforce Platform.
Automate the distribution of cases in your organization so every employee
receives the fastest and most accurate resolution.







BOOST EMPLOYEE AND HR TEAM EFFICIENCY WITH BUILT IN AI.

AI for Employee Service


EINSTEIN AI

Save valuble time with AI built directly into your flow of work. Empower HR
teams with AI-generated replies, summaries, and knowledge articles crafted from
conversation data and your company’s trusted knowledge base. Build a knowledge
base with articles on topics ranging from HR policies to frequently asked
employee questions. Use Einstein to analyze historical case data and
automatically classify and route employees to the right agent or queue.




EMPLOYEE CASE MANAGEMENT BOT

Deflect more employee cases with an intelligent chatbot template. In a few
clicks, launch a multi-channel, multilingual bot that integrates with your
Salesforce data. Bots automate routine common requests, guide employees through
next steps, and help HR teams do more. Now you can easily customize bots to your
specific business needs using Einstein Copilot prompts, Flows, and AI models.




SLACK AI

Tap into the collective knowledge of your company with Slack AI, while
maintaining total control of your data in Slack’s secure, trusted
infrastructure. Slack AI helps you get answers quickly and accurately, get up to
speed on what you've missed, and make faster, more informed decisions every day.
Ask Slack AI in your own words right from the search bar and get a quick,
concise answer. Search through projects, teams, and topics to find what you're
looking for, and unearth insights that drive your business forward. With just a
click, you can recap channels and summarize threads to break down any essential
information you might have missed.







EXTEND THE POWER OF EMPLOYEE SERVICE WITH THESE RELATED PRODUCTS.


SERVICE CLOUD

Drive productivity, reduce costs, and increase customer satisfaction at scale
with Service Cloud.

Learn more


CUSTOMER SERVICE AI

Increase customer satisfaction and boost service team productivity with trusted
conversational, predictive, and generative AI solutions built into the flow of
work.

Learn more


OMNICHANNEL CUSTOMER ENGAGEMENT

Deliver seamless, personalized conversational experiences across channels — at
scale.

Learn more


EINSTEIN BOTS

Resolve cases faster and scale 24/7 support across channels with AI-powered
chatbots.

Learn more


View all products




> WITH OUR PARTNERSHIP WITH SALESFORCE, WE WERE ABLE TO BUILD THE EMPLOYEE
> SERVICES PORTAL. EMPLOYEES HAVE ACCESS TO A WEALTH OF INFORMATION AND
> KNOWLEDGE TO SELF-SERVE AND PLAN FOR MOMENTS THAT MATTER TO THEM.
> 
> Gabriel Briones
> Manager, Employee Service Center, Southwest Airlines

Read the story



GET THE MOST OUT OF EMPLOYEE ENGAGEMENT & MANAGEMENT SOFTWARE WITH THOUSANDS OF
PARTNER APPS AND EXPERTS.






JOIN THE SERVICEBLAZER COMMUNITY.

Learn, connect, and grow with fellow service and field service professionals.
Network and get answers in real time.

Join on Slack




HIT THE GROUND RUNNING WITH EMPLOYEE SERVICE TIPS, TRICKS, AND BEST PRACTICES.

Blog


3 WAYS TO DEVELOP A HAPPIER WORKFORCE (AND HAPPIER CUSTOMERS)

Read the blog
Blog


EMPLOYEE SELF-SERVICE: THE COMPLETE GUIDE FOR SERVICE LEADERS

Check it out
Report


THE SIXTH EDITION STATE OF SERVICE REPORT

Get the report
ROI Calculator


COST SAVINGS CALCULATOR

Access the calculator
See all resources


READY TO TAKE THE NEXT STEP WITH THE SERVICE SOLUTION BUILT ON THE WORLD'S #1
CRM?


START YOUR TRIAL.

Try Service Cloud free for 30 days. No credit card, no installations.

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TALK TO AN EXPERT.

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STAY UP TO DATE.

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to your inbox.

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EMPLOYEE SERVICE FAQ


WHAT IS EMPLOYEE ENGAGEMENT AND MANAGEMENT SOFTWARE?

Application programs that organizations use to increase employee job
satisfaction and better manage workers.


HOW CAN EMPLOYEE ENGAGEMENT SOFTWARE IMPROVE EMPLOYEE ENGAGEMENT?

Employee engagement software help employees find answers fast, accelerate team
collaboration, and upskill workers.


HOW CAN EMPLOYEE ENGAGEMENT AND MANAGEMENT SOFTWARE HELP MY BUSINESS?

Employee engagement and management software can scale employee support, reduce
operating costs and improve employee productivity.

3 min watch









NEED HELP?

No problem. Chat with our sales experts or call us at 1-800-664-9073.

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