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RCZ BIKE SHOP


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 * SALES
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    * WHEELS AND TYRES
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RCZ Bike Shop
 * About RCZ
 * Terms and Conditions
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Important to read

RCZ is not a shop like the others, and we thought it is important to explain our
commercial philosophy, so that you cannot be perturbed by some characteristics
of our shop.

We invite you to take your time to read this text cautiously before making an
order at RCZ.

First of all, we are not a private shop, nor an online shop like the others. Our
main objective is to propose the best prices in Europe, if not worldwide, on
products that can be relatively old. We have very limited availability of
current product lines, but we are working to offer products that you will not be
able to find anywhere else.

Here are a few key words that define RCZ:

1. DELIVERY TIME: the majority of our products are sold through private sales,
therefore the waiting time is generally one month (but up to two months
depending on the supplier. On some products (for some wheels), the waiting time
can be as long as 4/5 months. In addition, you might have to wait a few days
between the moment when you make the order and when this is sent. This is
because shipping is done by another company. In conclusion, even if we do our
best to send out your order quickly, It might be that certain order get shipped
slowly and that the announced delivery times end up by being longer than
expected.

2. RESTRICTIVE CODE: we sell more and more products with a restrictive code,
which means that you are only allowed to buy the product of the voucher code and
nothing else. This enables a better preparation of the orders and faster
shipping.

3. CUSTOMER SERVICE: we have a customer service, but it is less performant and
slower than in other online shops. As a result, you need to wait about 24 hours
for a reply, and up to 72 hours on the weekends. For technical questions, we
have a technician, but it is possible that we do not have an answer to all your
questions, so before you contact us, please look for your answer in forums and
on official websites. For warranty claims, there is no problem as we work
together with all the customer services of major brands.

4. REDUCED CHOICE: in order to develop the concept of private sales, and to
become a shop that only sells items on private sales, we reduce the products we
have on our website. The choice you will have is reduced and RCZ will have a
little number of products available.

5. SHIPPING COSTS: we have shipping fees, as unfortunately we are obliged to
have you pay those, since our margins are very little (due to the low price), we
do not have the means to offer free shipping.

In conclusion, traditional shops (and online shops) offer you advice, different
services and maybe even the fitting of your components. We do not offer this, or
at least in a very limited way.

If you accept our philosophy, we will for sure make great deals together. But if
you expect to receive the same service than the one of other players in the
world of cycling, you might be disappointed.

See you soon!

© 2023, All rights reserved - RCZ Bikeshop
Privacy Policy
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The information you provide when creating an account is collected to allow you
to access our daily deals.

The data you provide when placing an order is used for billing and delivery
addresses.

The email addresses collected are also used to send our offers through
newsletters.

 

You have the right to see, claim and correct your personal data that is
collected, stored and processed.

If you no longer wish to receive offers and be removed from our database, we
invite you to fill a request from your personal account when you are logged in
on our site or to send a message via our contact form or to
info@rczbikeshop.com.

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